Lancaster Samms York reviews

★★★★★ 5/5

Google

The team @ Lancaster Samms are fantastic they kept us full up to date with all progress of our house purchase very professional people to deal with.

Stuart · 14 February 2026

★★★★★ 5/5

Google

We have recently purchased our new home with Lancaster Samms and were impressed with their professional and helpful service. Neil went above and beyond, allowing us to view the house multiple time’s and guiding us through the process. Thank you so much for your help and we will definitely be using again. Thanks Jessica and Gareth.PositiveQuality, Professionalism

Jessica · 24 August 2021

★★★★★ 5/5

Google

We can’t recommend Elkie at Lancaster Samms enough. As first time buyers she kept us updated throughout the process and answered all our queries in an honest and timely way. We will definitely be using Lancaster Samms again in the future - Thankyou so much for helping us find our perfect first home!PositiveResponsiveness, Quality, Professionalism, Value

Louise · 24 August 2021

★★★★★ 5/5

Google

I found Lancaster Samms to be a very professional outfit. The team were supportive and responsive. Elkie in particular was great and i certainly tested their patience as my onward purchase was very problematic. Even in these circumstances Elkie was constantly reassuring my buyers and kept them on board. Very impressed. Thank youPositiveResponsiveness, Quality, Professionalism, Value

James · 24 August 2021

★★★★★ 5/5

Google

James & Elkie looked after the sale of my property in York very well. Great communication and always responsive. Elkie went over and above to help with meter readings and boiler repair as I was living away from York. Exceptional & would highly recommend.

Chris · 8 December 2022

★★★★★ 5/5

Google

My partner and I recently bought a property from Lancaster Samms and their customer service was absolutely excellent. Elkie was fantastic and she helped make a stressful process a lot less stressful. They also provided us with a lovely welcome pack on completion. The service was always very friendly and professional. I would definately recommend them.

Louise · 6 July 2020

★★★★★ 5/5

Google

I have no hesitation in recommending Lancaster Samms. I purchased a property from them recently and was very impressed with their service. Queries were answered quickly and clearly. They were very approachable and dealt with everything without fuss. They even gave a moving in present. Special praise to James for his flawless work.

Michael · 6 July 2020

★★★★★ 3/5

Google

Our experience with Lancaster Samms was always helpful, friendly and professional. This review relates to the experience of purchasing a new build house from Palladian (York) Limited. These homes are being marketed by Lancaster Samms. Purchasing a new build home from PALLADIAN (YORK) LIMITED was extremely stressful. Many snagging issues remain unresolved. Disappointingly PALLADIAN have told me they will not complete the remaining snags. That’s 3 year’s of waiting, chasing, emails being ignored and false promises. Absolutely disgusted with the way we have been treated by Palladian. Instead, they’ve made a derisory monetary offer that will never cover the cost to rectify the snags.

L · 6 June 2023

★★★★★ 5/5

Google

Throughly professional, an excellent understanding of the local market, the needs of the seller and buyer. Highly recommended.

Richard · 14 December 2025

★★★★★ 5/5

Google

We recently completed our sale and were delighted with the service we received from Lancaster Samms. We researched various Agents in York and it appeared from the outset they are a class act. The whole team were friendly, approachable, …

Ellen · 14 April 2025

★★★★★ 5/5

Google

What service! I can't thank Neil and the team enough, with special thanks to Jo. Our sale was made complicated by a chain and Jo ensured she knew what was going on with every transaction along the chain at all times. It shows the skill and value of genuine estate agents.

Roger · 7 July 2019

★★★★★ 5/5

Google

Having worked with a number of estate agents over the years, we consider Lancaster Samms the gold standard. We bought a house with Elkie, who was extraordinarily dedicated, efficient and reliable throughout. We had an extremely difficult sale on our side and the chain was in danger of collapse more than once, but it was Elkie's care and attention that held everything together for us and for her clients. We are eternally grateful and would never go anywhere else now!

Friya · 7 January 2023

★★★★★ 5/5

Google

An absolute pleasure to work with, the team were professional, polite, honest and efficient throughout our buying process. No question was too much and they were always on hand to help, we felt very looked after from start to finish. We even received a lovely goody bag to welcome us to our new home alongside everything we needed to make the move as smooth as possible. I wouldn't hesitate to recommend them and I hope we can use them again in the future.

Sam · 9 September 2022

★★★★★ 5/5

Google

Highly recommend Lancaster Samms, in particular Elkie, who goes above and beyond at every turn. Her excellent guidance throughout both sale and purchase were essential to a smooth completion. Wouldn't use anyone else in future!PositiveResponsiveness, Quality, Professionalism, Value

James · 24 August 2021

★★★★★ 5/5

Google

Neil and his team have tirelessly support us on several developments, with nothing is too much trouble, we consider Lancaster Samms a crucial part of our business!

Palladian · 8 December 2022

★★★★★ 5/5

Google

Just sold a property through Lancsster Samms. In a difficult market I could not be more happy. The house sold in the first week of being on the market and completed today. Neil Samms was charming and professional throughout and I would have no hesitation to recommend Lancaster Samms to anyone selling a house in York

Stuart · 29 March 2024

★★★★★ 5/5

Google

Just bought our first home as first time buyers. Elkie supported us through the whole journey until completion off the house. She is amazing at keeping in touch with us and discussing any problems. Massive well done to the whole team for being so professional and supportive during anyone’s buying/selling journey!!

Rose · 3 May 2024

★★★★★ 5/5

Google

I have just bought a house through Lancaster Samms and I cannot rate them highly enough. Throughout, what proved to be a difficult experience due to other estate agents not being as wonderful they ensured that they supported us and kept us informed of any issues. On completion they even sent us a goody bag full of lovely treats! If I ever moved again I wouldn't hesitate to use Lancaster Samms and will be recommending them to everyone I meet!PositiveResponsiveness, Professionalism

Andrea · 24 August 2021

★★★★★ 5/5

Google

When we decided to put our house on the market, we knew without hesitation that we wanted to use Lancaster Samms. This is the second time we’ve sold a house with them and James Nicolson looked after us on both occasions. From the initial valuation, all the way through to completion, James’ attention to detail and ability to drive the process forward was delivered with the friendliest professionalism that we could have wished for. Lancaster Samms is a first-class service, and we would highly recommend them to anyone considering selling a property in the area.PositiveResponsiveness, Quality, Professionalism, Value

David · 24 August 2021

★★★★★ 5/5

Google

We chose Lancaster Samms to market our home on the recommendation of friends who had been very impressed with their professionalism during their purchase of an apartment in York. Neil Samms's approach to valuing our home gave us an immediate confidence that we'd not felt with more local agencies. Throughout the marketing and sales process we felt really well supported by Neil, James and Emma and we were particularly grateful for Neil's regular reviews during difficult, quiet periods inflicted by the Covid crisis. Neil and James also gave us excellent advice about properties we were viewing. In short, during our selling and buying experiences, we always felt relieved that we'd chosen Lancaster Samms.PositiveResponsiveness, Quality, Professionalism

John · 24 August 2021

★★★★★ 5/5

Google

We recently bought a house from Elkie at this Company. She is without doubt the most efficient, professional and highly experienced Agent I have ever known. Elkie supported not only our purchase, but kept the whole chain of 5 in check, monitored and supported and kept communication going throughout the whole experience. She was an absolute pleasure to work with and without her expertise and support the chain would have broken, of that I am sure. Highly recommended and a first class Company.

Lorraine · 6 July 2021

★★★★★ 5/5

Google

Would definitely recommend. Elkie was amazing from start to finish. She dealt brilliantly with the (very many) hurdles and hiccups that occurred during the sale. Thank you!

Jim · 6 July 2021

★★★★★ 5/5

Facebook

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Lord · 31 July 2022

★★★★★ 5/5

Google

We've just purchased a house marketed via Lancaster Samms and found them to be both friendly and efficient. Jo especially was great to deal with, price negotiation was done professionally and Jo kept a track of progress, nudging the various parties as required to ensure the sale went through without a hitch. I sold my last house via an on-line agent, they were cheap but useless and the sale took ages, you get what you pay for I guess.

Matthew · 7 July 2019