Trusted Agent profile · York
★★★★★
819 reviews across 3 platforms
Apollo House, Eboracum Way, York, YO31 7RE, YO31 7RE
Hunters's office in York, at Apollo House, is rated 3.1 out of 5 across 819 reviews on three platforms, including 265 Google reviews rated 4.5.
265
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
536
Reviews on Trustpilot
Business-wide
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters Dursley branch
As always Hunters at Dursley provided a fantastic service. Katrina and the team were proactive in keeping me updated with progress and responded quickly to my queries. They did a great job and I would recommend them 100%
1/5
TrustpilotI am leaving in bradford BD5 area…
I am leaving in bradford BD5 area renting the house with Hunter from 2018 same house very very very disappointed with this guys my house rental was for £525 then £550 then jumped to £795 from the first day until now i write this review nearly 5 years I never missed the payment even for one day I paid in time every month I have got my bank statement to prove that and they never fixed and solved the problems! too much Moulding, heating issues, kitchen issues etc,,,etc,,,, until I complained to housing standards then fixed the problems and I spent around £4300 from my pocket to repainting whole house new carpets new downstairs floor laminate then after yearly check increased my rent to £795 now and all the time insulting me when I report the issues they’ll charging me £65 and I have many more words to say about their description all I can say please people don’t deal with Hunters they’ll robbing you they’re very clever from first to cheating you until you get trapped then very hard to get out from their trap because these guys very professional cheaters they have experience for years you can’t bit them easy.
5/5
Trustpilot5 star service!
This is the first time I've called this agency. (I'm a BTL investor) spoke to a lady called Kiki, she was very kind and clearly explained what the situation was with this particular property, she went far and beyond. I would highly recommend to use this agency and especially Kiki. ;)
1/5
TrustpilotCompany is a front for some very dodgy…
Company is a front for some very dodgy practices through it's association with Kirsty O'Connor, including embezzlement of local government funds and illegal evictions
5/5
GoogleThe staff have been highly professional, courteous, and responsive. They have always been prompt in addressing our queries and have dealt with us in a kind and supportive manner
5/5
GoogleI had a great letting experience with Sophie from Hunters! She was friendly, professional, and very helpful with the entire process. Highly recommend!
Thank you Donika for taking the time to leave Sophie this review, I have passed it on to her.
1/5
TrustpilotLazy and unprofessional, sales pitch is a lie
Our house was for sale for 4 months with Hunters Ashford in Kent, we only had 3 actual viewings, never sold it, and had drama after drama. Cancelled viewings constantly, once notified to me by EMAIL the afternoon before! We asked and were assured we'd be told when viewings were done so we could re enter the property straight away, not once was this done. Never did anything other than suggest lowering the price to help sell it - not redoing wording, changing photos or doing extra promotions etc. Problems with initial photos too. Lazy and unprofessional at best.
1/5
TrustpilotRefused due to having children, unlawful discrimination
Contacted this agency regarding a view of 3-bedroom house. The advertisement contained no restrictions regarding families with children.
1/5
TrustpilotHunters - Tring - useless
Given that the purpose of an estate agent is to bring sellers and buyers together, as a potential buyer I found Hunters service abysmal
5/5
GoogleGood experience with Hunters, Calling straightaway to sort out any issues. Dominika and Charlotte are helpful and polite Thanks
Hi Mana, Thank you very much for your feedback.
1/5
TrustpilotI'm absolutely disgusted by the way the…
I'm absolutely disgusted by the way the Yatton branch of Hunters have treated me and my family. 3 months I truly trusted the manager !! of them. she looked at my daughter saying I will make the dream for having this house comes true. 3 months lots of stress but we thought she knows what she's doing but all were just nothing. we were even selling our furniture getting ready for the new house. at the end we were being treated like rubbish for her. I never use them again.
5/5
GoogleKatherine at Hunters was super! Really thorough and efficient management of the purchase, including chivvying along all legal parties and other estate agents involved. She was professional, friendly, and quick to respond to any queries.
Thank you Kathryn for your lovely review!
1/5
TrustpilotAbsolutely awful service from the…
Absolutely awful service from the Rugeley branch, had a viewing cancelled, my husband had to chase for next viewing only to be told the viewings were full and basically tough luck!! Then got a call to arrange a viewing, which we thought, ok let's go.... Only to show up and no one there.Rang the branch to be told they was viewing all morning so will call the lady who was doing the viewing.The nice young lady has to come back to us to tell us it was cancelled again and we should have received an email, which we never!The communication was truly awful, no follow up calls at all, absolutely dreadful Cust service...... Avoid!!!!!
1/5
TrustpilotNot interested in their customers
Two weeks into owning this house it's clear there are several long-standing issues and that it hasn't been maintained by Hunters who you'd hope would have done some checks in the 6 months I was waiting to be allowed to move in. As of this morning the locking mechanism in the front door has broken (something like the 6th time I've been in and out) and they tell me it's not their responsibility. Basically another lot of people when buying a house who want a big fee but actually do very little. Missing a day of work for this.
5/5
GoogleHaving experince with quite many estate agents. Don't have the feeling that I'm in good hand until I met Hunters Letting team members: Alex, Charlotte, Dominika. Really think team members like them are such an asset to the company.
Thank you very much for such a lovely review. We are proud to have been able to help manage your portfolio of rental properties, especially after having tried a few of our competitors and not being happy.
1/5
TrustpilotHunters dartford had a property for…
Hunters dartford had a property for sale I was very interested in, I sent an enquiry and when my husband called to try book a viewing he was met by a very rude individual who told him they aren’t accepting anymore viewings! I then received an email questionnaire that I replied to and sent back to then get another email to say they sent the wrong one and could I fill out another… which I did… I still haven’t heard and now the property is off the market by the looks, I have emailed twice to find out what’s going on to get no replies and have calls go straight to voicemail! Will never use this company! Awful customer service
5/5
GoogleProcess of a house sale could not have been dealt with more professionally and efficiently by Oli. Excellent communication throughout the whole process and Oli went above amd beyond. I would recommend Hunters York 100%
5/5
TrustpilotHunters, Buntingford Herts
Having recently dealt with Peter at Hunters in Buntingford Herts, I can not recommend them enough, very professional and kept on top of the sales process on our behalf always answered the phone, returned calls and was on hand for friendly advice relating to the sale
4/5
TrustpilotJames Czibor is always personable
James Czibor is always personable, approachable and responsive in communicating.
5/5
TrustpilotI would like to take the time to thank…
I would like to take the time to thank all the castleford team, especially Hollie, who went above and beyond in helping me sell my house. Many thanks to all.
5/5
GoogleEveryone on the team have been incredibly helpful, special mentions to Sophie, Charlotte and Alexander who are always quick to respond to any queries. The whole process of letting my property with Hunters has been efficient and stress-free.
Hi Nicole, Thank you for the great review. We are so pleased we found you a tenant straight away, especially as your previous agent struggled for so long. We look forward to managing your property going forward!
1/5
TrustpilotHunters Leigh, Do not use this estate agent. Blatant Liars
Mark Littlewood from Hunters Estate Agent what a salesman! Firstly, he will overprice your house, ours was overpriced by 75K in comparison to other estate agents, he will tell you he can sell your house and get the most for it. He will tell you he has a waitlist of people waiting for houses in your sought-after area, that he has a list of potential cash and Chinese buyers and that he will take drone shots of your home and have open days to get people through your door. He will tell you his sales fee like you’re getting a fabulous deal (but don’t tell anyone any other vendors you may be having in to value) its 1% by the way and the same as everyone else. He will tell you if you need to take your house off the market it’s not a problem.We questioned the overpriced valuation, but he seemed like a genuine since guy, driven to sell your home. How wrong we were. His office said he knew what he was talking about. So, we went with them, and the overpriced valuation, got no interest, so it was suggested we reduce it. First mistake.We agreed that Hunter could market our home but after not hearing from them days after the initial visit, it seems they lost our contact details.We never received any contract, so we chased that up, seems they had lost our email address too. The contract came with most costs blank and at the end of the cooling off period, so it was never signed as by this point, we were starting to regret using Hunters.Viewings seem to be done by yourself outside of office hours and even if it’s just outside the office hours. One viewing was requested for 9am, bearing in mind most people are at work, this seemed to be an issue for Hunters, even though they had at least 4 staff in their office when we went in, we were told they had no staff to attend eventually they reluctantly attended when they were told either attend or no viewing as we are working.Our first viewing openly admitted they had only come for a nosey as they were in the office putting their house up for sale when ours was being posted and came for a nosey to see what an overpriced 400k could by them.The only two other viewings were time wasters, wanted more rooms downstairs, done by us, as Hunters could not attend and clearly Hunters do not check that the houses offered and viewed fit their potential buyers’ criteria.It was questioned where the long list of people wanting our sort after area, cash buyers and Chinese buyers were, because after a few weeks from the property being listed there had been no sign. They are on holiday was the response, what all of them? All at the same time?After being approached by another home selling company, and after by this point being clearly fed lies from the start and seen nothing productive from Hunters, we decided to take our house off the market and try another. Regrettably they too fed us the same BS and their promise to sell our home in 4 weeks never materialised and the house remains unsold. There should be a code of conduct for these cowboy estate agents, clearly mis-selling people!When we approached Hunters and requested, we take off the market with them because we wanted to use another estate agent Mark Littlewood then became hostile and threw various threats at us. He then raised an invoice with charges more than his contract stated for taking the house off sale with them, and then lied stating we had sold our house when we questioned this afterwards. We had openly said we needed to pay what the estate agent was due for the work they had done, but it did not reflect their contract and as we were backed into a corner and had made commitments for another property abroad, we had no option to pay his overpriced invoice.Incidentally since then speaking to other people who had used Hunters, they had had the same issue, but fortunately had solicitors in the family who rejected their demands due to not listing the charges in full. Think long and hard before using Hunters, check their contract in your cooling off period, and don’t believe a word of Mark Littlewoods sales pitch, its just to get you sucked in. He offers you everything, delivers nothing.
5/5
GoogleThe whole Hunters team are great. I dealt with Holly, Rob & David but mostly with John who is fantastic . Hunters make the whole process of buying and selling property as simple as possible. They are very proactive and down to earth and I look forward to working with them again soon!
5/5
TrustpilotGreat service in York
I've been dealing with Aaron from the York branch and he's been knowledgeable, friendly and polite. Has really listened to what I'm looking for and taken pro-active steps to help me find something.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's York office has 819 reviews across three platforms: 265 on Google, 18 on Facebook (across the whole business), 536 on Trustpilot (across the whole business).
Hunters York is rated 3.1 out of 5 across all 819 reviews, and 4.5 out of 5 on Google from 265 reviews.
Hunters York, Apollo House, Eboracum Way, York, YO31 7RE, YO31 7RE.
