Hunters Personal ? Sherborne York reviews

★★★★★ 1/5

Trustpilot

Don't even bother to get back to you

I contacted Hunters (Darwen) about a property to rent in Great Harwood. From looking at the pictures online, I knew that I would like to move in there but obviously I wanted to view it so that I could be sure. I didn't even get as far as viewing it though. I emailed them about it and promptly received a response, asking me to fill in an application form and send it back so that a viewing could be arranged. I hadn't heard anything back for a while so I had to call them to chase it up. A few days later I was asked for guarantor details, which I provided, and ever since I have heard nothing. The last email I sent them, was two weeks ago. Now I understand that maybe I didn't meet the criteria for the property, however it would have been nice for them to contact me about this. If I did meet the criteria, I obviously still have not been contacted and this is VERY disappointing. They could have rented out this property by now, if they actually responded to people. There is a strong lack of communication within this company and it is very unprofessional. The property is still being advertised, so obviously no one has rented it out. Its a shame that Hunters didn't take the time to get back to me and as I said before, I am very disappointed by this. Unfortunately, I will not be using Hunters in the future. My message to Hunters...Please take the time to respond to your customers and don't just ignore them. Keep them updated on applications and don't just leave them clueless. A little effort goes a long way. If you made the effort to respond to customers, you could be renting out properties way faster.

Jessica · 30 August 2020

★★★★★ 1/5

Trustpilot

Sutton Coldfield - Lack of Professionalism, Very Pretentious & Discriminatory

If 0 stars could be an option then I would have put 0. 4 weeks ago I contacted Hunters, having spoken to Kimberley to want to view a house. She told me she is “so busy replying to morning emails and will get back to me”. (To me this meant I will hear back by the end of the day... to which we never and we contacted Hunters again, to be told they are “so busy”). Kimberley phoned back the following day, took our details, and told us that we “can not afford” the house we wanted to view and “why would we view a house at offers over X amount, when X amount was all we could afford” - which was rather pretentious, condescending and patronising. It seems that Hunters only deal with you, if you are willing to pay the asking price. Anyway, there was another house we wanted to view - Kimberley said that she will organise the viewing give her 24 hours, 4 weeks later, this viewing still hasn’t happened. Over the elapsed 4 weeks, we gave hunters another chance and wanted to view another house, to which we still haven’t heard back about. Having spoken to family and our financial advisor, we wanted to view the original house we initially enquired about because our circumstances have changed. I spoke to Kimberley again, who said “oh I remember talking to you, why do you want to view that house when it is out of your budget” to which I explained my financial situation has changed, and again, she asked why. Which I find rather patronising when I have my DIP for proof yet she is very unprofessional and invasive. Kimberley said “oh great, I’ll get back to you by the end of the day for the viewing”.... nothing. So I left it a few days, still nothing, and I phoned hunters wanting to make a formal complaint. This started to feel personal, and rather discriminatory. Is it my age? My race? My finances? Me and my partner started to feel as if we are being looked down on, so I phoned to make a formal complaint and wanting to speak to Faye. Kimberley explained Faye doesn’t work Sundays, and wants to know why I want to make a complaint - to which I replied - that’s something I want to discuss with the branch manager. She then followed with saying - you have done viewings with us before haven’t you, and I said well this is why I want to complain as I have made 3+ attempts to get a viewing and over 4 weeks, there was absolutely no effort and lack of professionalism - after giving them many chances. Kimberley began to say “oh no that wasn’t me. That absolutely was not me, it was my colleague who has said all this, I would not do that, I am the type of person who will work past 5:30pm to get you into a viewing and take you in my own time” - yet over 4 weeks, she was unable to organise one. She was then readily wanting to make a viewing for us - but we had gone to another estate agents and actually bought a house - who’s service was much better and professional. Kimberley said Faye will call me back on Monday 27th July (I spoke to Kimberley on the 26th), and today writing this review on 31st July, Faye, the Branch Manager, has still yet to follow up which sums Hunters in Sutton Coldfield up as a whole. Lack of customer interest, lack of communication and lack of professionalism. In a job where communication and customer interests are key to either selling or buying a house, I am surprised any body would want to list or buy a house from this branch. This again, feels very personal and discriminatory, regarding either my race or age. Otherwise - what else is the reason? Which no one could answer. In 2020, this is very surreal and saddening. I hope hunters genuinely read this review and sort out their branch, and educate themselves on both communication and professionalism. I do not want this to happen to anyone else - and I hope this gives prospective customers an insight into potential treatment they may receive - and go to another estate agent.

Alex · 31 July 2020

★★★★★ 5/5

Trustpilot

North Somerset’s Best.

I’d just like to thank all the staff at Hunters in North Somerset, Yatton, Portishead and Nailsea offices. They have sold 2 Of our private houses for us in the past 3 Years, and one of our rental properties before that. All Were sold in a matter of days. Of the 2 recent sales the 1st one went through smoothly in 2 months. The second was not quite so good through no fault of Hunters I might add.2nd property sold the 1st day on the market but turned out the lady was telling porkies about her funding so she disappeared after 2 weeks🤬Another Confirmed buyer Within the same week and except for the obvious Covid delays, mainly being unable to sort removals, this time everything went as planned.Many thanks to Richard, Mandy and James for their excellent Professional service and I would strongly recommend Hunters to anyone thinking of selling in the North Somerset area. They know the market in this area so well and really go the extra mile for their clients.

Steve · 27 July 2020

★★★★★ 5/5

Trustpilot

Really happy with the service from…

Really happy with the service from Hunters Stourbridge with the sale of our property. Ellis was great, easily contactable and dealt with any queries or concerns we had. Would definitely recommend to others and sell/buy through Hunters in the future.

Nicola · 15 August 2024

★★★★★ 5/5

Trustpilot

Hunters woodseats.

Hunters woodseats.Bought my house with these guys couldn't have asked for anyone better they kept me upto date, chased things up when I didn't seem to be getting anywhere, brilliant ! Elliot was lovely at showing me around and sorting any problems, then Joanne was fab at chasing things up and giving the solicitors a kick up the... thank you 😊 even got a moving in gift 🎁

Samantha · 1 September 2022

★★★★★ 5/5

Trustpilot

Hunters Wetherby - Katy Huscroft and team

Katy has been excellent - she's kept us up to date, chased solicitors for us, been reassuring, honest, fair and personable. We've felt like we've been a safe pair of hands throughout and have really appreciated her input and guidance. If any of our friends are looking to sell, Katy will come highly recommended and I'm sure our vendors would second that.The wider team were also excellent, contact with Beth and Charlotte at the beginning of the sale was also great and Justin has infectious enthusiasm. A great, well grounded, passionate and caring team all around!

Lucy · 9 June 2020

★★★★★ 5/5

Trustpilot

Amazing service for landlords.

I am a landlord with several properties in Sutton Coldfield. This was the first time that we had used Hunters, and what a pleasant surprise it was. The speed and efficiency with which they found a new tenant amazed us, and their charges were considerable less than other agents. Sharon was outstanding, made every step easy and was a pleasure to deal with. If you are a landlord then I highly recommend this team.

Colin · 1 October 2021

★★★★★ 1/5

Trustpilot

We feel the agent did not convey our…

Hunters, Carlisle Branch. We feel the agent did not convey our offer correctly to the vendor, telling them we had met their price without including the proviso that we had made that our increased offer was to include contents and furnishings to the value of £5,000. Therefore the vendors thought we had met their price while we thought we had negotiated some furnishings for the property. This we feel was dishonest and caused embarrasment and problems when finalising the sale through the solicitors.

Stuart · 26 November 2024

★★★★★ 1/5

Trustpilot

So unprofessional

So unprofessional. Middlesbrough- Teesside Lettings branch cancelled my viewings on the same day just an hour before the appointment with a lame reason of not confirming it via an email when the appointments are usually confirmed by phones. Also no necessary information about the property was given a week ago while I booked the appointments but today after them sending me appointment cancellation emails. I had cancelled my plans for today as I had 2 appointments with them. Staff has no manners to talk to a client, the way of sending emails is so casual and informal. They offered me appointment for the next day when I specifically requested for an appointment for today itself a week ago. I just told them I don’t want to go ahead with such unprofessional company. Management needs some training so do the staff in dealing with the clients.

Kirty · 25 November 2024

★★★★★ 5/5

Trustpilot

Hunters Harrogate

Hunters HarrogateLooking at the reviews here, it seems that people either love or loathe Hunters, so I assume their service varies by branch. However, I can't recommend Hunters in Harrogate highly enough - particularly our agent Sam Newby. Our property sold the day we instructed Hunters without it even going onto Rightmove! Of course, not everyone can expect their house to sell so quickly, but what made the difference to us was that Sam Newby had a client who was looking for similar properties. Sam told her our house had just come on the market and encouraged her to view it. She fell in love with the house and made an offer almost immediately! Good, old-fashioned agency, as Sam called it. Sam's work didn't finish there. He was available to contact at any time - even evenings. At times he was the only person we could get to speak to when the inevitable issues arose, and he always sorted out the problems. As we were approaching exchange, Sam was on holiday, but he still said we could phone him if there were any issues, which we needed to, and he responded with his usual good humour and helpful attitude. Thanks to Sam, our worries were alleviated and our sale went through smoothly in the end. If you are selling in the Harrogate area, the I wholeheartedly recommend Hunters.

John · 10 August 2019

★★★★★ 1/5

Trustpilot

Dishonest, incompetent and terrible attitude

Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.

Adam · 8 July 2019

★★★★★ 1/5

Trustpilot

If there was a minus it would be -5...

If there was a minus it would be -5.... throughout our tenancy of 6 years over paying by £250 per month as the property was supposed to be ‘managed’ haha 😆 we have now moved out and lo and behold are going to have to instruct solicitors to recover our deposit. They claimed we have made ‘modifications ‘ and want to recover the cost to remove (a herb garden - which we left, a shoe store in a cupboard that is useless it won’t even store a vaccum)... they left us without working toilets for 3 months at a time on 2 separate occasions and are sloooooowwww to react to any of our requests for maintenance. Where is our protection as tenants... ? We professionally cleaned the house ‘top to bottom’ and still they find fault when the property was FILTHY on our arrival (we have photographic evidence) !! We moved from Camberley to Harrogate and they made our removals men wait (in our opinion on purpose) so that we were pressured to sign all these pages of documentation on the morning we were moving in... sound good? They are liars and cheats... we played fair they DON’T... be prepared to fight on ... we will.. see you in court it’s gonna cost you..........

Carolyn · 2 July 2019

★★★★★ 1/5

Trustpilot

Don’t sell with hunters

If you are selling your property please avoid hunters, they charge an extortionate fee for buyers to provide ID when purchasing a property and use a 3rd party company to complete these checks, sadly that company are really poor and their app doesn’t work meaning the whole process of confirming who you are is near impossible despite having to do so to sell your own property.

Adam · 11 May 2025

★★★★★ 1/5

Trustpilot

Hunters Manchester Property Management

Hunters Manchester Office managed an up-market property for me in the city centre. It was far from a good experience. At best i felt the service provided was 'best efforts' rather than coordinated and professional. If they could make an error (sometimes repeatedly) they would, which meant I ended up continually monitoring things and lost money as a result. Contacting Hunters was at times very hit and miss, and repeated attempts to speak to their regional manager when unresolved issues arose was met with silence. In my opinion there are better options out there for managing your property. I'd never go back to Hunters Manchester .

Gap · 29 October 2024

★★★★★ 1/5

Trustpilot

Hunters Belmont Circle

Called Hunters Belmont Circle to arrange a valuation of my home. They asked me the reason for wanting to sell and when I told them it was because we're divorcing the representative immediately turned frosty and said they charge for valuations if your selling due to divorce. Imagine you're presented with a very devastating and traumatic life event, and then the pariahs come a hunting to see if they too can make a profit out of someone else's misery. Shameful.

Stephanie · 29 October 2024

★★★★★ 1/5

Trustpilot

Why all the complications?

Tried to book a viewing online of a property in South Shields. I received multiple text messages and emails asking me to complete a further questionnaire before they could proceed. This questionnaire then appears to have prompted another questionnaire (with multiple further texts and emails), which looked like it was going to try and book me in for a property valuation of my current home. I decided instead to call and try and book a viewing. The gentleman who answered seemed thoroughly disinterested and told me viewings could only be booked for weekdays, and only during the hours of 9am to 5pm. I explained that I work during those hours (as most people do, I would suspect) and he said, 'Ok then, bye' and terminated the call. Not sure exactly how anyone is supposed to view a property with Hunters.

Steven · 26 October 2024

★★★★★ 5/5

Trustpilot

We would like to thank the Stourbridge…

We would like to thank the Stourbridge team, especially Jack & Ellie for their continued help and support during the time of selling our mums house. They were very professional and communicated with us on a regular basis keeping us informed of the progress of the sale. We would have no hesitation in recommending the Stourbridge team in the future. Anne Verlander & Ruth Jones

Sarah · 28 June 2022

★★★★★ 1/5

Trustpilot

Condescending, rude and just arrogant

Well what can I say, house came on the market Friday, sent a email requesting a virtual viewing Friday evening, as we are relocating from overseas. I then get a email from Charlotte on Saturday morning saying we are fully booked…. I reply saying how can you be fully booked for a virtual viewing? …. Surely you are there showing people around so how hard would it have been to have WhatsApp me for 5 mins to walk around the house between viewings. What response did I get … nothing not even an acknowledgment! Totally ghosted. This just shows the contempt these guys hold for potential tenants. Funny as I lived in York over 10yrs ago and hunters were the agent to avoid, seems to me nothing has changed Avoid these clowns at all costs and if you have the misfortune to have to deal with Charlotte well good luck.

Rob · 1 October 2024

★★★★★ 1/5

Trustpilot

Extremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch

Preston Road Wembley Branch I regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start. Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company. Thank you for making this an experience I will never forget, but for all the wrong reasons.

Avi · 1 October 2024

★★★★★ 1/5

Trustpilot

Disrespectful, condescending, argumentative agent

We viewed a house with Hunters Plaistow and after seeing probably over 60 properties by now I've never come across such a disrespectful, condescending, argumentative agent. He had a very well rehearsed pitch and seemed irritated by us ruining it with any questions or comments. We couldn't even discuss amongst ourselves without him interjecting to explain that actually it was better this way if we really thought about it. Like we commented that it was too bad a huge extension took up almost the whole garden and got a lecture on why we were wrong and wouldn't use the garden much anyway so the second dining room was better. He got really cagey when we asked why the owners were selling (the answer was basically "what does it matter?" And that it was none of our business). He was very defensive and outright rude when we asked if he could tell us anything about the neighbours, saying that it didn't matter, there are no disputes (strange that that is where his head immediately went to), why did we want to know that, and he "wasn't going to waste his time asking the owners a question like that" for us unless we made an offer. These are very basic questions and every other agent we've ever seen has happily answered or asked the owner. It is the agent's job to pass on questions to the owner. Your neighbours make or break your life. If I'm buying a house with a house full of students next door etc. I want to know about it. This agent has no people skills, no respect for customers, no business being in a job like this. We contacted the Plaistow office to complain about the way we were treated and they couldn't have cared less, fobbed us off with "his manager will call you back", never did, so they're probably all like that. We will avoid Hunters like the plague now, no matter what else they're selling. Avoid viewing or selling with them!

Chel · 29 September 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Rob

Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%

Linda · 20 March 2021

★★★★★ 5/5

Trustpilot

Couldn't recommend more!

I would highly recommend Jake from Hunters Bishopsworth for being professional and attentive with our sale and purchase.Although he was unable to help us due to the locality of our property, he put us in touch with Adam at the Portishead branch straight away. Adam then assisted us from start to finish and provided an excellent service 🌟 Couldn't recommend more!

Lauren · 18 October 2022

★★★★★ 1/5

Trustpilot

Untrustworthy Service and No Accountability

I signed a tenancy agreement with Hunters Harborne, following a viewing conducted by their agent, Ellie, who assured me (both verbally and in writing) that the property would be thoroughly cleaned, and all mould issues addressed before my move-in. Before the move-in date, I sent additional emails stressing the importance of cleanliness and inquired if everything was in order. Ellie once again reassured me that all was well and added that any issues encountered after moving in would be promptly resolved by the landlord.The reality, however, was appalling. Upon entering the property, I was met with dirt, dust, and mould everywhere. The bathroom, kitchen and fridge were in an utterly unhygienic state, with mould and grime covering surfaces. The sofa was filthy full of sand and hair, the bathtub drainage was blocked, and there was no hot water in the bathroom sink with extremely low water pressure. The floors were covered in dust, and the washing machine was filled with mould and sludge.Given the uninhabitable condition of the flat, I was forced to spend my first night in a hotel. When I raised these concerns with Hunters, reminding them of their prior assurances, I received nothing but a hollow apology.On the second day, when I attempted to use the washing machine, I discovered that the wastewater from the machine was being discharged directly into the kitchen sink, utterly unacceptable!Despite countless complaints and insisting that the property was unfit for habitation, Hunters’ only response was, ‘It’s a let-only property; we just facilitate the rental. We know and trust the landlord.’ Eventually, the landlords agreed to terminate the tenancy and refund the rent, leading me to vacate the property immediately. the landlords have been ignoring my messages and emails for over two months. Finally they returned part of the rent after many calls and emails.Throughout this ordeal, Hunters (from the agents to the director) did absolutely nothing to assist, and instead, they went silent and re-advertised the same property for rent!

Nick · 18 September 2024

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agents

Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear

Scott · 16 September 2024