Trusted Agent profile · York
★★★★★
500 reviews across 1 platform
Apollo House, Eboracum Way, Heworth Green, York, YO31 7RE, YO31 7RE
Hunters Personal ? Sherborne's office in York, at Apollo House, is rated 2.2 out of 5 across 500 reviews on 1 platform.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotI recently bought a property through…
I recently bought a property through Darren, and he was excellent from start to finish. He is a straight-talking, no-nonsense agent who tells it like it is and doesn't waste your time. He made the entire purchasing process smooth, transparent, and completely stress-free. If you want an agent who gets the job done without the usual fluff, I highly recommend Darren from Hayes branch
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
5/5
Trustpilot5 star Estate Agents
We had issues with another local Estate Agent . Max at Hunters went above and beyond to prove good, in fact great , Trustworthy Estate Agents exist. Max went above and beyond to deliver an exceptional first class service, made everything easy to follow in laymans terms, and was a pleasure to interact with. Very efficient, superb service and exceeded our expectations. Hunters secured a buyer for our flat within 11 days and to exact Market Value they recommended.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
TrustpilotThank you Kim from Chapeltown Hunters
Kim Jones from the Chapeltown Sheffield Hunters sold my house for me. She was extremely professional and knowledgable of every aspect of the sale. She was my rock throughout the whole process. Thank you Kim and the rest of the Hunters team for your support
5/5
TrustpilotVery happy with Darren Bailey who…
Very happy with Darren Bailey who handled the sale of our house in Hayes, Middx. He was helpful, understanding and patient throughout, as well as being a good communicator. I would also like to commend Demi who did most of the viewings. Very happy to recommend Hunter’s.
5/5
TrustpilotHunters Letting Sutton Coldfield
Hunters Letting Sutton Coldfield have let my property for several years now. They have found excellent tenants that have been right for the property. I like their approach to communication and work. They have always been professional and efficient when dealing with me and finding new tenants. They are straight to the point and quick on the work in hand. The team are easy to communicate with and Sharon is exceptional. I have used several letting agents over the years and Sharon and her team are easily the best. I can not praise them enough.
1/5
TrustpilotPoor service & communication
As a non-UK resident landlord who had used Hunters York for their tenant-find service before, I approached their lettings manager about the criteria for a rent review in the case of referral to a tribunal . She said that she didn´t know what the criteria would be and suggested £100 pcm without any reference to the value of the property or period since the rent was last reviewed. She was quite unwilling and defensive about discussing the issue further. I found out later from ChatGPT that the criteria for rent reviews is the current market rent which in our case would have indicated an increase of at least £500pcm since last reviewed over three years ago. Several weeks later, after our tenants gave notice, I enquired for a quotation to use their tenant-find service and had no reply. It´s possible that they no longer offer a "tenant-find" service for non-UK residents landlords, (only a fully managed service which we don't need or want) even for previous clients, but it was annoying to have no reply.
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
1/5
TrustpilotHUNTERS BLACKPOOL- Waste of space
If you ever need a letting agent to look after your property, give this shower a wide berth. All they do is take their commission every month. I used them for around 10 years to look after my property and they only ever carried out one inspection during that time. They never accept any responsibility for any issues,they never reply to any emails whatsoever,they are a total waste of time and space. Look elsewhere if you need a proper service provider because Hunters Blackpool most certainly is not in my opinion.
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
TrustpilotBrilliant estate agent
We purchased our house through the Bishop Auckland branch of Hunters. If it hadn't been for the excellent service, help and assistance of all at the branch I doubt if the purchase would have happened. If you want to sell or buy do it through Hunters. The offer of assistance after the sale was much appreciated. I cannot recommend Hunters highly enough.
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
1/5
TrustpilotPlaced an offer of the full asking…
Placed an offer of the full asking price on a property in Sutton Coldfield. It was a one bedroom 1st floor flat in Wylde Green and I fell in love with it. The Agent said she had already had an offer in the morning. Despite the property being on the market for several weeks. She indicated that my offer was higher and she would put it to the vendor. Later that day she came back to me to say that the vendor had accepted the lower offer as the vendor stated that the buyer that visited in the morning of the same day was paying cash and that the vendor felt it was a more reliable offer as one sale had already fell through. I offered to take the full asking price around to the local branch in cash and asked if that would prove to the vendor that I was an honorable buyer. No reply from Hunters. Therefore this furthers my reluctance to use any of the “reputable” estate agents to ever sell any of my properties. Absolutely disgusting. I put my money where my mouth is and it was ignored. Don’t touch them if you’re a vendor !!!! You might get less than you expected for your property. I sometimes think it’s the estate agent who decides who’s buying the property and not the vendor.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
TrustpilotDon't trust the photos
Hunters Bishop Auckland were agents at the time for my current landlord, who had the sense to dump them. Shown round 2 modern clean (as their website stated) flats. Hunters rep looked bored, uninterested and unapproachable as looked round both flats with family.
1/5
TrustpilotBone idol
Bone idol. Lost a sale because of their lazy attitude. Tried another local company house sold in a week.Just don't bother. The estate agent who sold my house said that hunters are just sweeping up local businesses in a big takeover move. All fur coat and no knickers. Dealing with a 16-year-old sales agent isn't a pleasant. experience. Wetherby branch. If you also check online they say they use Google reviews which they don't.
5/5
Trustpilot5-Star Review for Stephen at Hunters
5-Star Review for Stephen at Hunters, Worcester ParkWe recently bought our new home through Hunters in Worcester Park, and Stephen, our agent, was absolutely fantastic from start to finish. From the very beginning, Stephen was honest, realistic, and refreshingly free of any heavy sales tactics. He kept communication open and was happy to liaise between us and the buyer, ensuring everything went as smoothly as possible.Time was a key factor for us as we were expecting a new addition to the family, and Stephen made sure nothing was too much trouble. Whether it was chasing down solicitors or keeping things on track, he handled everything with professionalism and efficiency.We couldn’t be happier with the service Stephen provided, and we highly recommend him and the team at Hunters. If we ever need an estate agent in the future, we’ll definitely be using them again! Thanks again, Stephen!
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
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Hunters Personal ? Sherborne's York office has 500 reviews across 1 platform: 500 on Trustpilot (across the whole business).
Hunters Personal ? Sherborne York is rated 2.2 out of 5 across all 500 reviews.
Hunters Personal ? Sherborne York, Apollo House, Eboracum Way, Heworth Green, York, YO31 7RE, YO31 7RE.
