5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
Trusted Agent profile · York
Hunters Personal ? Sherborne York reviews
★★★★★
503 reviews across 1 platform
Apollo House, Eboracum Way, Heworth Green, York, YO31 7RE, YO31 7RE
Hunters Personal ? Sherborne's office in York, at Apollo House, is rated 2.2 out of 5 across 503 reviews on 1 platform.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotHunters Sales and Lettings Harrogate Branch
We have had the pleasure of James Thorn( Branch Manager) for property sales and Chris Borges , Senior Lettings Manager for lettings advice over the past few years.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
1/5
TrustpilotIgnorant and unprofessional Estate…
Ignorant and unprofessional Estate Agents! I contacted them three times to view a property. I ended up knocking on the Venders door and viewing on the spot. I offered nearly full asking price with a full cash, nothing to sell offer and they said they'd come back to me after the bank holiday, it's now been 6 days and I've not even had a refusal email or phone call! I would never view another property with this Estate Agent and would certainly never sell a property with them!
5/5
TrustpilotWe rented an apartment in Burgess Hill…
We rented an apartment in Burgess Hill through Hunters and they really helped all through the referencing and pushed till we got the apartment. Thanks to Learn she was patient and really professional. Will recommend them
1/5
TrustpilotUnprofessional Hunters of Cheltenham
We recently viewed a bungalow being presented by Hunters in Cheltenham.They are so unprofessional first of all the agent that showed us around acted completely disinterested in us or our requirements to the point we actually felt like an inconvenience. We did make an offer on the property slightly under the asking price and after two weeks and several calls to them we still don't know if the offer was accepted or any feedback at all. So if this is the standard at this stage how much worse can it get going forward. Anyway we won't be finding out thanks.
1/5
TrustpilotDo not engage Hunters, Preston Road, Harrow
Hunters have rented out my property to several tenants and not to the ones on the contract. Hunters pulled out the deposit from the deposit scheme without my permission so that they would not have to give notice to the tenants. They have stopped responding to my emails for many months. Hunters are refusing to allow me access to my property and are ignoring my questions about when I may have my property back.When the Hunters’ head office was contacted they did not even bother to respond to my email message and when I rang them again, they told me to take up the case with the Ombudsman!
1/5
TrustpilotBE AWARE AND AVOID THEM
BE AWARE AND AVOID THEM Absolutely unprofessional and disrespectful (Harrow Branch)If i can, I would give them 0 rating. They only refunded back by holding deposit after seeing a video that I uploading on Facebook with so many negative comments from the viewers. HARI PATEL who apparently is the director of the Harrow Branch is very rude and disrespectful to his clients.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
2/5
TrustpilotI was buying a house through hunters
I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.
5/5
TrustpilotThroughout the sale of my house I found…
Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much
5/5
TrustpilotHunters Selby - Fantastic!
Hunters Selby were the estate agents for the house we have recently purchased. We are first time buyers so had a lot of questions and a lot to learn! Lisa and James were always keeping us up to date, happy to answer our MANY questions and the service was faultless!
5/5
TrustpilotValuation and extension options - excellent service
We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional.
3/5
TrustpilotHunters Portishead closed suddenly…
Hunters Portishead closed suddenly leaving my listing in the hands of the Bishopsworth branch. It remains to be seen how well they can operate without a presence in the town... February 9, 2024: my house sale concluded successfully although I still feel sellers are best served by having a local presence. I also feel that as companies become more centralized and rely too much on tech and AI, customers will seek out companies that have a more human interaction.
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