Trusted Agent profile · York
★★★★★
584 reviews across 3 platforms
Apollo House, Eboracum Way, Heworth Green, York, YO31 7RE
Hunters Commercial Auction's office in York, at Apollo House, is rated 2.3 out of 5 across 584 reviews on three platforms, including 8 Google reviews rated 4.2.
Every review we hold for the York office, from every platform, shown as written. First names only.
1/5
TrustpilotHunters Lichfield
Hunters Lichfield. DO NOT USE After reading all the other reviews I feel I’ve had a lucky escape. Calls not returned and even disconnected my call. I am now searching for a professional estate agent. Just hope this review helps others to stay clear. If some good comes out of COVID-19 agents like these will go under and staff lose their jobs. This recession will get worse and sort out the chafe from the wheat. Same property now readvertised!
1/5
TrustpilotHunters? You need to be one to find any decent service!
If you are thinking of using this agent to manage your property for whatever reason-DON"T. Unfortunately I own (shared freehold) a flat within a block they manage. They hold meetings in corridors, schedule work without providing sufficient time for owners/tenants to organise time from work, fail to check the quality of the work done and react as an employer rather than, as they are, an employee. The meetings are therefore poorly attended and under any other management meeting structure would be considered as non-quorate. Unsatisfactory service at a high price.
5/5
TrustpilotOz hunters Bridgend
Absolutely incredible experience with our letting agent Oz. She as patient and kind with us as first time renters and got us moved out in 2 weeks. She kept us fully in the loop and stayed in constant contact . Absolutely recommend using this letting agents.
1/5
TrustpilotHi I'm an international student was in…
Hi I'm an international student was in search of a room and approached hunters for letting, the agent was very kind and generous and showed the room and it was good house too I and my brothers were interested so we gave the deposit to agent But after that owner rejected us to not give the property with some issues that he wanted a couple in there. So, we thought to leave the home and asked the agent about deposit. He said he will transfer the amount within evening but he did not transfer instead told that we won't get money back due to some I issues. We were literally no where on earth we did not have money and home. So we found home somewhere by gods grace and then we called the agent and made him to speak to our well known and kind woman and then he he was ready to give amount but he couldn't transfer amount within time.He used to just say I'm transferring amount by today tommorow and it went on. So, it has been 20 days since we are approaching the hunters but no reply to mails and not receiving the calls at all. Today also he said that he will transfer amount by evening we are stuck in between his promises. So, I request everyone not to believe hunters so easily think many times before giving him money. I'm ashamed that how can they betray someone who has come to study here in this beautiful country.
1/5
TrustpilotVery poor experience with hunters
Very poor experience with hunters, they delayed our process throughout, they didn’t request searches until week 6 of process when everyone else was ready to complete, 3 weeks later we’re all still sat waiting for a move date due to this. They fobbed us off all the way through blaming others parties when in fact once checking with people such as local authority the delays were with this solicitor. We will never buy/ sell with anyone using these solicitors again worse moving experience of my life (and I’ve moved a lot)
1/5
TrustpilotAvoid if you can!
Future tenants! Please avoid this company if you can, specially the office located in Surrey Quays.I've rent a room with them as one of my ex-friends had an Apartment with them, they asked me to pay £250 for a "references" which I did at that time but never received any contract from them & give the deposit of the room to the main tenant,( I did receive a notification from the DPS, informing the deposit was received and "secured" but it was put it to a different property, I didn't really pay much attention at that time as I've trusted the company and DPS) it was ok for me at that time as I will be lmoving with my friend anyway (wrong mistake!) April 2020, I've received an email from DPS to claim my deposit which I did, I've explained everything in details, providing all the evidence an information but nothing has been resolve, they just "throwing the ball" to different people. Such a disappointment!! The company acts with such a dodgy behaviours.
1/5
TrustpilotHunters Liverpool - worst letting agents
I have rented a number of flats throughout recent years and Hunters Liverpool are by far the worst and rudest letting agents I have come across. I rented a flat for a year with them and the following are issues faced - no heating for a MONTH during November, no working shower for 4 months after moving in, leak in bedroom ceiling went un dealt with until end of tenancy, rats in cupboard when moved in and was told it "was not their responsibility", and endless more issues that were constantly ignored. Dealed with enquiries highly unprofessionally and had to be chased countless times before they responded to phone calls/emails. avoid at all costs.
5/5
TrustpilotHunters Tring ans Surrounding Villages…
Hunters Tring & Surrounding Villages strike again! Amazing service from Caroline, Iain and the whole team. Helped us get our house sold at 98% of the asking price and keep everything going through the Covid-19 Epidemic. They chased everything down to completion even with a few complications along the way! On top of that they found us a short-term rental around the corner which suited all our needs and gave us a stop gap whilst we sold another property. We are customers for Life (just a shame that you only cover Tring and surrounding villages 😊). If you want an Agent that actually works hard for you and goes outside the box, then don’t hesitate to use Caroline and her brilliant Team.
1/5
TrustpilotHunters Pontefract
What a joke this place is! Rented a property from them in august, viewed the property and it looked lovely, 3 bedroom house with a garage in a nice quite area for £650 a month. That’s where the this well sounding house then goes wrong. We’re supposed to have 2 sets of keys, they gave us 1 complete set and a set that fit none of the doors (who knows who’s keys I had and who had my keys?) We had no running hot water for 3 weeks.All of which were reported immediately. That’s when the problems then go even worse, after redecorating ( which the property needed) with their permission most rooms to the house and de weeding all of the gardens, we then realised why the property was so cheap. As the weather turned worse in autumn the boiler had to be put on, the thermostat didn’t work and the boiler was on constantly meaning the bills were ridiculously high, every window in the property was blown and misted the bay window was collapsing so let mould in the front of property, my daughter has a lung condition so this really effected her ( which hunters was made aware of) there were holes in the brick by the back door, when the toilet was flushed the downpipe leaked on to the back door the list goes on and on. We asked for early release of our tenancy ( a month and a half) which the landlord agreed to after a member of hunters had been out to assess the property, they then phoned on the day of my partners nans funeral to say the landlord had changed his mind ( which I never got the message after calling back twice and leaving messages) We moved out of the property in December due to the issues and the fact they weren’t being resolved after countless attempts to contact hunters. They finally got back in contact in January and said if we had just dropped the keys off that would have ended the tenancy? After weeks of trying to contact them. They have since taken the deposit back and rented out the property in pretty much the same condition! Stay away from hunters. They do nothing to help or communicate and are all about the money not the health and well-being of the tenants living in the properties, the tenants are simply cash cows!
1/5
TrustpilotDisgusting service, 0 stars if possible
Emailed them and phoned them the day a property was advertised, to buy. No response on emails. Told me they would phone me back over the phone. Ignored further emails. Didn’t pick up further phone calls. They did the same to my partner. Property then listed as sold 10 days later.Disgusting service, felt completely ignored, no communication or care for potential clients. To avoid at all costs. This was a Leeds branch.
1/5
TrustpilotSTAY AWAY FROM THEM!!!!!!
I’ve been dealing with this agency for the past 5 years, and once again they’ve proven the worst agency/agents ever. I deal with their branch in Surrey Quays, London, and their service is amongst the worst I’ve ever had in any kind of customer service, plus their incompetence is beyond belief.We’ve had the name of the lead tenant changed from the DPS for someone who doesn't even live here. DPS tells us the agency requested the name, (which the agency rudely denied) and then we find out that only 1 of the current tenants has the name in the DPS although the deposit has obviously been payed by the 3 of us. On top of that, after showing our obvious concern with the situation, we’re told by the agency not to worry, because “it should be fine”. Disgraceful!!!STAY AWAY FROM THEM!!!
1/5
TrustpilotThe worst Agency ever
The worst Agency ever. They looking every way to win your deposit. Please do never work with them. I was renting a small studio flat. When i first entered the flat the bath was a bit cracked. I never reported cause i thought they know about that. By the time this cracked became worst and worst. When i left property i did changed the bath with my own costs , i cleaned the property with professional cleaning service. Above that they said me that they put other people to clean it again cause it was not cleaned enough, and this cost was 240 pounds, finally i paid for that as well. Before all of these they said me i need to send keys via post to their agency. I did send it to them. After i payed the bath and the cleaning services, they said me that they need to keep some deposit because the keys has not arrived to their office and i didnt send the proof of postage which they never said me that it need to be posted with recorded post or to send them proof of postage. They are Scams do never work with them guys, they don't care how you feel or anything they just want to steal money from you.
2/5
TrustpilotUnfortunately once again America…
Unfortunately once again America succumbs to its usual 2-dimensional plots and characters with yet another load of revenge programming loaded with a heavy dose of violence. Predictably, the line is clearly defined between good and evil. Each episode we can look forward to inventive ways in which a healthy cross section of races kill evil Nazis, executing them with catchy one-liners and witty monologues. Most of this garbage rests on a good Jewish teenager who joins a team of what seems like movie extras in order to track down the evildoers and plot their demise.
1/5
TrustpilotShambles what this company think they…
Shambles what this company think they can do.They honestly don't know what they are doing, I had to deal with Worcester Park branch but even their head office didn't make a better effort either to jump in to rectify the issues caused by Cenar and then Chris. They are not professional at all, so unorganised it's painful and they really think they can get away with lies (basically they take you as a mug?!), thinking the more they talk (bs it's called! 99%) it counts as good costumer service . I had to ask legal advice in the end and only then they started listening...such a nightmare experience I wouldn't wish to this to anyone else.
1/5
TrustpilotAvoid them
Avoid them. They inventing fake offers. Everything is beautiful new and shiny but when you viewing house there is a dog s**t on the middle. Which is fantastic for them.
5/5
TrustpilotGREAT SERVICE FROM SELBY
Throughout the process of selling my mothers house the SELBY team have gone above and beyond in communication, customer service and positivity. It has been an emotional time but the process has been massively helped by the team at Hunters Selby. They really care what happens and how it happens and it shows in their positive can do attitude. Never once had to chase them which is amazing - cannot recommend them enough - WELL DONE
1/5
TrustpilotSTAY AWAY!
I rented a property for 6 months from this company and it’s by far the most horrific and unprofessional company I’ve ever come across. I got my keys and on entering the property you could smell how dirty it was. The carpet in living room had been so badly worn it had holes in it (when I view the property before it had tenants living in it and this as covered by furniture). Some of the rooms were wallpapered. Obviously lack of cleaning done. I did the inventory hive where you tick of the picture taken by the estate a gent matched the description, it did so I ticked it. All this was via email and before I got the keys to actually see it bare. I was horrified at the state of the place and called them immediately. Banister rail was loose, the back door had dropped, the front door leaked, all interior doors were very hard to open, the showers had been leaking as there was mould on kitchen ceiling directly below, boiler lost pressure when the heating was on and much more. They rectified a few things. Now over the 6 months I was there they did get things sorted (4months before an electrician was employed to fix the smoke alarms). Now I did not receive my full bond back as they took money off me £15 for dust on light fitting, and £25 for paint work that had been scratched (previous tennant painted white paint on brown plastic windowsills). I left the property in an immaculate state. It was much cleaner then when I moved in. Besides Annabelle being the most stuck up rude and unprofessional person I also think I’ve been misled and taken advantage of. As i imagine they took bond money off previous tenants for the decorating issues they did not however rectify this and restore the house to neutral decor. I don’t mind find taken off if I have damaged anything but they seem to take your money and not repair anything!
1/5
TrustpilotCorrupt company managed by vile people.
0 stars Avoid renting a property with this company especially the Bradford office and the vile letting agent Mo. He will push you into paying a holding deposit (another word for an admin fee) with no intentions of letting you the property or paying you back your deposit. As a single mother who has just been ripped off. I find companies and people like this absolutely repulsing, with no morals whatsoever. I wouldn't advise anyone to use this company as a tenant or a home owner. One word corrupt.
5/5
TrustpilotHunters in bridlington- Completed Chain
Hunters in Bridlington, have been very helpful in the understanding we was on a deadline to relocate to the area, Beth helped to make sure the chain could be completed in the time scale that was given. All information was provided and they kept me up to date with the process of the sale between them and a hunters in Leeds.
1/5
TrustpilotAvoid at all costs bad communication…
Avoid at all costs bad communication problems have to keep chasing them.Agreed figure on Friday to let one bedroom property on Monday increased amount by £750 not acceptable or professional.Still not had proper viewing of property at this point sad to say they least bad experience all round.The only prompt response i had from them was an e.mail with a holding charge invoice attached ten minutes after calling to place an interest in viewing the property 🤔🙄
1/5
TrustpilotHunters P'Head - Terrible customer service!
My recent experience with Hunters (Portishead) has been very poor and unfortunately, due to terrible customer service, I will avoid ever dealing with the company again. I thought it may be wise to share this review as I genuinely feel houses may not be selling in our area due to a certain persons 'selling techniques'. Every phonecall before and after our viewing with this person was incredibly frustrating. They were very rude, abrupt and patronising. During the viewing both me and my partner were almost cringing at the 'selling technique' , it was all about him and his contacts, very much a bragging opportunity. This was followed with a very patronising quick fire lesson on 'how to sell a house'. If the agent had bothered to actually ask questions about us, he would have learnt that one of us had very extensive property sales experience. Similarly, by asking no questions about us, he didn't sell the house to us, he merely opened the door and identified what the rooms were. No attempt of selling the features to fit our needs, nothing. Whilst I initiated some questions about the property, the agent didn't answer me directly and would always look to my partner when speaking - we both picked up on this seperately and found it to be very rude and came across chauvinistic! The agent wrapped up the viewing by saying he had a cash buyer in next (as to try and scare us), we waited...and guess what, nobody arrived. During the multiple calls after out viewing (some were return calls to his voicemails) this particular agent would respond like he didn't have a clue who we were, (well if he had bothered to use his customer service skills perhaps his memory would have served him better) after re-highlighting who I was, I was faced with short answers in a 'you're wasting my time tone'. I left every phonecall seething at how rude this person really was.I think anyone who has dealt in any customer facing role understands that customer service is key, find out about your customer, what do they do, what are their needs, build a rapport etc.I appreciate we were only viewers but fast forward to us selling in the future - there wouldn't be a chance I would use them as my agent. Safe to say, I will not be dealing with Hunters again.
1/5
TrustpilotMY ADVICE IS DO NOT USE HUNTERS LETTING…
MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.
1/5
TrustpilotAccept no responsibility for misselling
When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.
1/5
TrustpilotFeelings over facts
This review is about Hunters in Bingley (as they're all part of a franchise) and also Hunters head office (for the way that they dealt with my complaint).If there's one phrase that sums up Hunters it's "I'm sorry you feel like that". They did a poor job of marketing the property, and when these facts were brought to the attention of the staff and of the head office, the response was "I'm sorry that you feel that the property wasn't marketed effectively". I don't "feel" that, I "know" that, because it wasn't. I can tell that it wasn't because the property was listed on Rightmove as "another successful sale". If I'm reading those words on a property listing, I'm assuming that the property is not available.The word "sorry" was in the response to my complaint 7 times, and every single time it was followed by "that you feel/felt". At no point do they actually acknowledge any of the facts or apologise for anything themselves.In summary, it would appear that neither Hunters in Bingley or Hunters head office are actually sorry for anything they did (or failed to do) and they believe that the entire process was conducted within their standards (which says more about their standards than anything else I suppose). Complaints procedure is a complete waste of time
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
