Hunters Commercial Auction York reviews

★★★★★ 1/5

Trustpilot

This company doesn't seem to care…

This company doesn't seem to care either about their prospective customers or their existing landlords. I have an outstanding issue with their poor tenant management at a property that they have let for a number of years and their failure to recover documented damage after the tenant vacated the property. Nobody is answering my emails. The owner has notified his landlords that yet another staff member has left the company, they are notorious for being unable to retain staff. I would not recommend them to anyone.

Stuart · 17 September 2026

★★★★★ 1/5

Trustpilot

Gutted

I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day. Experience of sales team - Georgia is so lovely and was a pleasure to work with. However, even after a week, the sole promotion strategy was pushing me to lower the price, which I eventually caved into and feel like I would have got more money had I gone with an approach suggested by a different agent. I had over 30 viewings, which was exhausting preparing the house for. Most of these were time wasting - one definitely a pseudonym (why don't they ask for ID checks?) and at least 10 weren't actually people who were in a position to buy (not got house on market or it would turn out they'd offered elsewhere). The buyers buyer (also buying through Hunters), was not vetted correctly or there was a big cover up. If there was a cover up, Hunters couldn't tell me, because they had such poor record keeping. I was sent evidence of some record keeping with regards to something else (hello GDPR breach!) and it was full of typos and omissions. Sales progression experience was horrific. Thankfully they eventually replaced the person, as I could go on and on with my list of what she did that was totally unprofessional, but worst bit is she could have put my children at risk if it had been a DV situation, as she told everyone in the chain my new address and all the addresses of everyone in the chain, repeatedly. I repeatedly complained about her and they left it far too late to do anything. Absolutely appalling and this estate agent caused so much additional stress to what was already a horrific chain. I would not recommend to anyone.

Nicola · 9 August 2026

★★★★★ 1/5

Trustpilot

Dreadful Experience

We booked valuation. Confirmed twice no show. She eventually came late at night & we fell for the speel. Big mistake just full of empty promises. No response to phone calls or emails. 17 days before first viewing. Buyers were not vetted as we were told. Some hadn't even got their house on the market. It was a truly horrible experience. Finally got a offer £30,000 below asking price! THEN I had an long email telling me we should take it ! They are beyond rubbish. They take on too many clients & cannot give you the time. They don't even ask if appointment is convenient to you. One word ....Jokers Two words....Avoid Avoid If I could give zero stars I would

Trixie · 26 June 2026

★★★★★ 1/5

Trustpilot

Tried to use twice but no one every rings back

Tried twice but no one every rings back.or follows up on enquiries. Once to rent a house and once to sell - 12 months apart. The Skipton Hunters staff are rude and indifferent, rang a third time asking for an update and the Man was so rude - i would not use to sell. If someone promises to call back and they don't on three occasions they are bothered.

AB · 4 September 2026

★★★★★ 5/5

Trustpilot

I recently bought a property through…

I recently bought a property through Darren, and he was excellent from start to finish. He is a straight-talking, no-nonsense agent who tells it like it is and doesn't waste your time. He made the entire purchasing process smooth, transparent, and completely stress-free. If you want an agent who gets the job done without the usual fluff, I highly recommend Darren from Hayes branch

Nelly · 13 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 5/5

Trustpilot

5 star Estate Agents

We had issues with another local Estate Agent . Max at Hunters went above and beyond to prove good, in fact great , Trustworthy Estate Agents exist. Max went above and beyond to deliver an exceptional first class service, made everything easy to follow in laymans terms, and was a pleasure to interact with. Very efficient, superb service and exceeded our expectations. Hunters secured a buyer for our flat within 11 days and to exact Market Value they recommended.

Adele · 26 March 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help. The team I met on key‑collection day was amazing, friendly, welcoming, and incredibly helpful. Overall, a fantastic experience. Highly recommended.

Barbara · 1 June 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Trustpilot

Thank you Kim from Chapeltown Hunters

Kim Jones from the Chapeltown Sheffield Hunters sold my house for me. She was extremely professional and knowledgable of every aspect of the sale. She was my rock throughout the whole process. Thank you Kim and the rest of the Hunters team for your support

Susan · 2 September 2026

★★★★★ 5/5

Trustpilot

Very happy with Darren Bailey who…

Very happy with Darren Bailey who handled the sale of our house in Hayes, Middx. He was helpful, understanding and patient throughout, as well as being a good communicator. I would also like to commend Demi who did most of the viewings. Very happy to recommend Hunter’s.

Eileen · 19 August 2026

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5, “Here to get you there.” Couldn’t even get me as far as a viewing. Absolutely ridiculous experience with Hunters Reading after speaking to Alex Warzecha. I called simply to BOOK A VIEWING. I explained I’m a university student and didn't have a guarantor available at that exact moment, but could arrange one the next day. As soon as I said that, it felt like she wanted to end the call and I was told to call back when I had one. I specifically asked whether I needed to pass referencing before viewing. Answer: no. So why couldn't I view the property first and provide my guarantor tomorrow if I liked it? I was told words to the effect of: “We would just know you wouldn't be able to take the property anyway since you don't have a guarantor.” Despite me repeatedly saying I COULD GET ONE TOMORROW. After around 6, 7 minutes discussing my guarantor, including being questioned about why I couldn't use a previous one, suddenly came the plot twist: THE LANDLORD DOESN'T ACCEPT GUARANTORS ANYWAY. So why had we just wasted nearly 10 minutes discussing one? The explanation? Apparently the manager wasn't sitting next to her earlier. Apparently arranging a simple viewing requires a two-person support team, because once the manager appeared, we finally established the fairly important detail that the landlord didn't accept guarantors. No manager nearby = I apparently need a guarantor. Manager appears = landlord doesn't accept guarantors. Brilliant. When I questioned why my time had been wasted, I was then told her time had been wasted too. I had to point out the obvious: you're at work and being paid for those 10 minutes. I'm a student using my personal time trying to find somewhere to LIVE. I wasn't asking for keys. I wasn't asking to skip referencing. I WAS ASKING TO LOOK AT THE PROPERTY. “Here to get you there.” Perhaps more accurately: “Here to get you there… once the manager sits next to us and we figure out where ‘there’ is.” Absolutely shocking customer service.

Kleri · 30 September 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs: slow, unhelpful, and focused only on landlords I rent a property managed by Hunters Harborne. In my experience, they do the bare minimum for tenants and nothing more. On 31 July 2026 I reported that the basin in the toilet had come away from the wall. I was told to log it on Fixflo, which I did. Two weeks later nothing had happened, so I chased. I was told they were "discussing it with the contractor" and would book the repair. Five weeks after that, still nothing. When I chased again, I got a reply saying the lettings team would pick it up "on Monday". Nearly two months after reporting a basic repair to an essential installation, it is still not fixed. I have now had to make a formal complaint just to get it looked at. This isn't a one-off. When I needed a parking permit, the agency didn't know how to get one and asked me to find out myself. They only dealt with it after I insisted. When the law on tenancies changed, they never explained what it meant for my own tenancy. All I got were generic leaflets describing the changes in general terms. For an agency that manages tenancies professionally, that isn't good enough. To be fair, a few individual staff members have been helpful and have answered my emails promptly. But as an agency, in my experience, Hunters Harborne cares about landlords' interests and does only the minimum the law requires for tenants. Nothing happens unless you chase, and chase again. If you're a tenant, avoid them at all costs if you can.

Emanuele · 27 September 2026

★★★★★ 1/5

Trustpilot

Poor service & communication

As a non-UK resident landlord who had used Hunters York for their tenant-find service before, I approached their lettings manager about the criteria for a rent review in the case of referral to a tribunal . She said that she didn´t know what the criteria would be and suggested £100 pcm without any reference to the value of the property or period since the rent was last reviewed. She was quite unwilling and defensive about discussing the issue further. I found out later from ChatGPT that the criteria for rent reviews is the current market rent which in our case would have indicated an increase of at least £500pcm since last reviewed over three years ago. Several weeks later, after our tenants gave notice, I enquired for a quotation to use their tenant-find service and had no reply. It´s possible that they no longer offer a "tenant-find" service for non-UK residents landlords, (only a fully managed service which we don't need or want) even for previous clients, but it was annoying to have no reply. It´s difficult to see how they can stay in business with poor service and communication like this.

Andrew · 16 September 2026

★★★★★ 1/5

Trustpilot

I am a landlord currently letting my…

I am a landlord currently letting my property through Hunters (Bradford). I am severely disappointed with the way my property has been dealt. First my I was forced to let the property to a tenant I was not sure about. When I queried the tenants financial checks I was told by Mohammed ‘what you worried about you have best insurance package their is nothing to worry about we will deal with everything’ despite the red flags of the tenant named on the tenancy agreement not living in the property and just was effectively acting as guarantor for the actual tenant who originally failed the financial checks. Now the rent is paid late every month. I have to chase hunters every month to chase the rent payment. If I don’t chase hunters they don’t chase the tenant. Then I got a call from council tax office stating the tenant wants change on the name on council tax as the tenant named on the tenancy agreement no longer wants anything to do with the property and the tenant who lives at the property now wants to be named on the council tax. I have called the office numerous times to query this. The only person that’s seems to know anything is Aleks. Every other representative just says we don’t know anything we will ask for call back which rarely gets made. On one occasion I was told I can’t tell you anything I am already in trouble for telling someone something wrong this week. This does not fill me confidence in hunters services. I was also advised the property will be inspected however currently at the property there cars parked over the garden which is breach of the tenancy agreement. I am deeply concerned on how my property is being treated. I would not recommend hunters services for landlords letting their property as they disregard any concerns you may have and want to charge extortionate fees for minimal management services. I will be using a another agency once this tenant leaves.

Ravinder · 15 September 2026

★★★★★ 1/5

Trustpilot

Feeling sorry for vendors hoping to sell their property

Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?). I responded in writing. No answer. Contacted their useless AI chat. No result. Tried to phone. No luck. Send another email (to the branch manager?) No reply. It's been over a month now just to arrange for a viewing. I really feel sorry for the vendors trying to sell a property when it appears that their chosen Estate Agents are not responding to buyers.

Ms · 14 September 2026

★★★★★ 1/5

Trustpilot

Avoid Bromley Branch & Adrian Lawrence

If you are a tenant or landlord, avoid Hunters (Bromley Branch) at all costs. My experience with this branch regarding my tenancy at Greenleaves, Oakwood Close, BR7 5DD - specifically owner Adrian, Daniella, and their revolving door of staff - has been a nightmare of administrative chaos, financial intimidation, and bad-faith manipulation. 1. Holding My Deposit Hostage Without Evidence & Ignoring My LBA After moving out, I claimed my deposit. Within minutes, Adrian blocked it, logging an unevidenced dispute on the DPS portal for 100% of my £5,192.30 for "extensive damages." I had to ask him five times who held my deposit; he only responded after I set a legal deadline. Adrian explicitly admitted in writing that he did this despite not possessing a checkout report, inventory comparison, or repair quotes. They completely ignored the statutory 14-day window, using a silent stalling tactic to force me into a bureaucratic Statutory Declaration track to delay my money. They have also ignored my formal Letter Before Action (LBA), proving total contempt for consumer rights. 2. Catastrophic Statutory Breaches Their paperwork is in a state of absolute compliance collapse. They failed to protect my deposit properly and served invalid statutory Prescribed Information. The document sent as "proof" was signed 12 days before the deposit was registered with the DPS (a legal impossibility), was completely blank regarding the unique DPS Deposit ID, and omitted the landlord's mandatory details. 3. Deliberate Data Deletion & Evidence Spoliation The moment I escalated their statutory breaches, Hunters retaliated. On 31st July 2026, they abruptly revoked my credentials and deleted my account from the official PayProp tenant portal. This was a transparent, malicious attempt to block access to historical rental invoices and closing transactions. Furthermore, they deactivated or ceased using the Fixflo maintenance app to bury records of the extensive structural defects I reported. Both platforms maintain immutable backend audit logs capturing timestamps and user IDs of who deleted my data, which will be handed directly to the courts. 4. Severe Structural Neglect & Deceptive Bait-and-Switch The house is falling apart with poor maintenance and hasn’t been painted in over 10 years. Expect constant issues and a handyman or workman inside your home on a monthly basis. The garden also floods every single winter, which Adrian will deny. Any maintenance issue you ever bring up will be answered with his standard script: “in 10 years of renting this property, we’ve never had this problem before”. For a property that they have now brazenly upped the rent to £4,750 a month, Hunters fraudulently concealed major structural roof defects (they had repair quotes from March 2025 but hid them when I signed the lease in May 2025, leaving the roof broken until winter). Water damage and mould were deliberately hidden behind wood panels. The electricity constantly tripped due to a neglected garden pond, and when I raised structural cracks, Daniella dismissively stated that "the house was old, stuff breaks, and the rent was not reflective of luxury, but merely the location." 5. Retaliatory Harassment and Silent Treatment Because I raised legitimate concerns, Hunters engaged in hostile silencing tactics, including staff explicitly telling my daughter not to use the terrace attached to her bedroom to "avoid further complaints." I submitted two separate formal written complaints to senior management, Adrian completely ignored and refused to answer both of them. I also explicitly informed the operations manager, Jo Orchid, about Adrian’s behaviour, but apparently Hunters corporate don’t care what their rogue franchise owners do, even if it breaks the law. Final Word: I have now initiating formal legal proceedings in the County Court for the return of my deposit, a statutory 3x penalty for their Section 213 breaches, and full damages for harassment and distress. Trading Standards, The Property Ombudsman, and the CMA have been notified of their deceptive marketing and systemic compliance failures. Landlords and tenants: take your business to an agency that respects the law. Hunters Bromley does not and will be the reason you as the landlord or tenant end up in court

Sam · 15 August 2026

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 1/5

Trustpilot

Very disappointed with Hunters…

Very disappointed with Hunters Harrogate branch After viewing a rental property and expressing my interest in applying, it took over a week for them to respond to some questions I needed answered before I could complete the application form. During that time, I called three times and left a voicemail each time. I also emailed the agent who showed me around the property, the general Hunters email address, and even contacted them through the Rightmove listing. Despite all of these attempts, my questions were never answered. A week later, I finally received a call informing me that the landlord wanted to continue looking for tenants. When I asked why wouldn't be considered, I was simply told that they were not legally required to give me a reason. To make matters even more confusing, shortly afterwards the agent I had been trying to contact all week finally called me back and asked me to complete an application form. I explained that their colleague had already told me the landlord wanted to continue looking for tenants. I asked for clarification because the information I was being given was contradictory, and I'm still waiting for a response. The lack of communication, contradictory information, and poor customer service throughout the process was extremely disappointing. Based on this experience, I won't be using Hunters again to help me find my next rental property.

Unknown · 21 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 1/5

Trustpilot

HUNTERS BLACKPOOL- Waste of space

If you ever need a letting agent to look after your property, give this shower a wide berth. All they do is take their commission every month. I used them for around 10 years to look after my property and they only ever carried out one inspection during that time. They never accept any responsibility for any issues,they never reply to any emails whatsoever,they are a total waste of time and space. Look elsewhere if you need a proper service provider because Hunters Blackpool most certainly is not in my opinion.

Len · 10 July 2026

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026