Trusted Agent profile · Yeovil
★★★★★
243 reviews across 3 platforms
14 Princes Street, Yeovil, BA20 1EW, BA20 1EW
Part of Fox & Sons, see every office.
Fox & Sons's office in Yeovil, at 14 Princes Street, is rated 3.7 out of 5 across 243 reviews on three platforms, including 154 Google reviews rated 4.4.
Every review we hold for the Yeovil office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely disgusted at the way this…
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons
1/5
TrustpilotGosport Fox & Son - bad experience
Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.
5/5
GoogleI popped into their Yeovil office and met a chap called Andy Nott. He was easy to talk to very polite and professional I would definitely recommend them
Thank you for your kind words! We're thrilled to hear that Andy made a positive impression during your visit. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOur experience with Fox & Sons
Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.
5/5
GoogleI could not recommend them highly enough. I've been using the mortgage advisor at Fox and Son's for 5 years now and Rob has never let me down. He goes above and beyond to ensure all my questions are answered and that I have the best possible deal for me.
Thank you so much for your kind words! We are thrilled to have such loyal clients like you. It's our pleasure to provide you with top-notch service and always ensure you have the best deal. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotNo show viewing
Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.
5/5
GoogleFox and Sons were fantastic in dealing with mine and my partners house purchase even with a very long delay and some complications along the way. Broker Rob did amazing job and gave us fantastic support throughout, can't thank him enough. The rest of team -mainly Laurence/Tom and Andy also provided amazing service and help at every stage. Thanks so much to the whole team. Would recommend without hesitation
Thank you for taking the time to leave us this tremendous 5* review and recommendation Rich. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent customer service and such a friendly bunch. Alice and Louise were particularly helpful with any queries I had.
Thank you for taking the time to leave us this excellent 5* review Georgia. Kind regards Lucy, Customer Relations.
5/5
GoogleAlice McKeith from the Yeovil branch of Fox & Sons went out of her way to make letting our flat as easy as possible. Friendly and professional, she helped us set a fair price and reassured us about finding the right tenants. She kept us up to date throughout the process with phone calls and emails. It's important for us to know that our tenants will be looked after too, and I trust that this will be the case with Alice.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHarassment!
Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
GoogleFox and sons Yeovil, were great helping me secure a rental. Alice and Louise were fab, very patient and understanding as this was my first time getting a rental through an estate agents. Overall a very positive experience with them, and highly recommend 👌🏼😊 …
Many thanks Kayleigh for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLouise and Alice were super friendly and helpful through my letting experience! Would definitely recommend.
Many thanks Jessica for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
1/5
TrustpilotFox and sons are shocking
Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
5/5
GoogleAfter a very stressful few months of trying to relocate back to Yeovil from South Wales, Louise came to the rescue! Louise not only made it possible for us to view the property remotely, but managed to receive a decision from the Landlord within a few hours. She was friendly and welcoming, but most importantly, open to answering every question I had further putting my mind at ease. By FAR the most helpful Estate Agents I've dealt with in and around Yeovil, and not that I plan on having to use them in the near future, but Fox and Sons Yeovil will now always be my go to.
Thank you for taking the time to leave us this tremendous 5* review Sophie. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotNever got back to me in 2 weeks
Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication
1/5
TrustpilotDealings with his company didn’t even…
Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.
1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents
1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
5/5
GoogleLouise was very polite and professional.
Thank you for taking the time to leave us your 5* review Kris! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleWe are deeply dissatisfied with the service provided by this agency in managing our rental property. Despite paying for full management, we encountered consistent communication issues and lack of proactive solutions regarding rent arrears and a general sense of not knowing what they're doing by staff. The tenants placed by the agency failed to pay any rent throughout their tenancy, resulting in significant financial losses of close to £10,000 with the additional legal costs that were required. Essential maintenance tasks, including electrical and gas safety checks, were repeatedly delayed, and the agency failed to provide proper notice periods, causing numerous scheduling conflicts. Legal proceedings were mishandled, with incorrect notices issued, forcing us to navigate the complexities ourselves and to be yet more out of pocket. The stress this agency has caused leads me to say they have been a hindrance rather than an aid to rectify the mess they have caused. Additionally, the agency failed to process termination paperwork correctly and even bad the audacity to charge us for a renewal term (which they couldn't even get the dates right on). False assurances and a lack of accountability further compounded our frustration. This agency's gross mismanagement has resulted in financial loss and significant stress. We will not be using their services again and strongly suggest anyone looking for an lettings agency to handle their rental property to look else where. If you think it's too complicated to manage yourself, you'd still be more qualified and experienced than this agency.
Hi J P, We are truly sorry to hear about your negative experience with our agency. Your feedback is important to us, and we would like to address your concerns. Please contact us at complianceresidential@sequencehome.co.uk so we can further discuss and hopefully resolve the issues you have raised. Thank you. Kind regards, Lucy, Customer Relations.
3/5
GoogleI should've added that the people I spoke with were very polite and pleasant. Three stars was given due to the fact I only spent a little time with them . Viewing a house with them was good. He was there on time and let us wander through . The valuer was very thorough in having his facts and figures ready and offered a very good service and cost. Should we proceed with selling they would be high on my list to let them list my house. Very pleased so far
Hello mark wilde, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
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