Fox & Sons Yeovil reviews

★★★★★ 5/5

Google

Huge thanks to Andy at the Yeovil branch of Fox and Sons for being so efficient, friendly and professional in dealing with my recent house purchase. So many estate agents seem like templates reading from a script -- it's been a breath of fresh air to meet one who actually seems like a normal and lovely human being! Offer to completion in just over 8 weeks - very happy :)

Catherine · 4 October 2026

★★★★★ 5/5

Google

We moved into our home an about just over a week ago, after being put in a really stressful situation and we needed to find a home for our family asap. Eddie and Alice were so helpful, kind and really supported by understanding our situation, which no other estate agents did. The process was smooth, stress free and we are so happy and settled, amazing customer service, great communication and I would recommend them to anyone looking for a home.

Meg · 11 July 2026

★★★★★ 5/5

Trustpilot

Efficient, personable & professional sales team - thank you!

I've recently completed on a successful house purchase through the Fox & Sons in Yeovil. I dealt with Andy from the sales team & found him to be efficient, friendly & professional from beginning to end, keeping me updated at every stage. Many estate agents seem like templates reading from a script - it's been a breath of fresh air to meet one who actually seems like a normal & lovely human being! Offer to completion in just over 8 weeks - very happy :)

Catherine · 28 September 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

The sale of our house has completed! We could not be happier. Amber Thompson at Fox and Sons was so amazing from start to finish helping us through the whole process. As first time buyers we were unsure about the whole process but Amber was very patient and helped us through each stage keeping us fully informed and up to date. I could not recommend enough for an amazing and reliable service. Thank you again for all your help!

Francesca · 5 September 2025

★★★★★ 5/5

Google

My entire experience with Fox and Sons, especially Alice Mckeith has been seamless and efficient. Alice went the extra mile and has made the entire process of moving house less stressful. An asset to the company. Happy to be a tenant with this company

Shaun · 11 June 2026

★★★★★ 5/5

Google

If you need to rent your property out Alice will cater for all your needs she keeps you up to date and has a very professional and friendly disposition. I highly recommend her . Alice is a credit to this company.

Mark · 11 June 2026

★★★★★ 3/5

Google

Estate agents were slow getting back to us, and were not massively helpful when our landlord was not releasing our deposit. Deposit coordinator Mark was very helpful in ensuring the process was fair and he was more transparent about what was going on. I would give him alone 5 stars. Renting is stressful!

Alex · 11 March 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling and disgraceful…

Absolutely appalling and disgraceful service from Fox & Sons Lettings. Morgan Wilde (Crawley branch) and Olivia Rennie (Haywards Heath branch) completely failed in their duties while I was paying full management fee. They left my property vacant for over five months on purpose, ignoring at least two eligible tenants who submitted enquiries - both never received any response. On top of that, they kept presenting me with tenants who were completely unsuitable for the flat, people without jobs. This shows a shocking disregard for my property and finances. I had to constantly chase them to carry out even basic management duties, and their excuses were pathetic. Their negligence, unprofessionalism, and complete lack of accountability cost me thousands in lost rent. I had to constantly chase them to do even the most basic management tasks, and their excuses were pathetic. When I went to another agent, my flat was rented in less than 48 hours - proof of their incompetence and negligence. I strongly advise anyone not to deal with Fox & Sons letting department, especially Morgan Wilde at Crawley and Olivia Rennie at Haywards Heath. They’re disgusting, dishonest, and their behaviour utterly unacceptable. I am taking this further and I will not rest until I get a proper explanation and resolution. Shame on you Morgan Wilde and know that your dishonesty and dirty play will cost you in life.

Gomez · 20 March 2026

★★★★★ 5/5

Google

Charlotte is the most professional and diligent sales professional going, wouldn’t hesitate to buy the right property from her

Luke · 20 September 2026

★★★★★ 1/5

Google

Truly awful for me as a landlord (tenant said the same). Total failure to take any action to return a deposit despite numerous requests. The lettings team knew, but did nothing. Eventually I dealt direct with Sequence the parent company. Even worse someone from within Fox/Sequence changed the utility supplier without telling me giving false meter readings. I found out weeks later after it screwed up my utility bills and I had to go back to my old supplier. Lettings staff were useless, sales staff and branch manager were barely interested. I would never use them again.

Nigel · 11 May 2026

★★★★★ 5/5

Google

My partner and I are first time buyers who had a great experience with Rob Taylor. Rob made the whole process so easy and straight forward. He could not have been more helpful. Would definitely recommend him to anyone looking at taking out a mortgage.

Chelsea · 11 October 2025

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Amber and the team were incredibly helpful and supportive in my house purchasing process and when advising for my mortgage. Would absolutely recommend

Ben · 11 March 2026

★★★★★ 5/5

Google

Rob has been so professional and patient throughout my mortgage process- he is a great asset to your team.

Paige · 11 April 2026

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 1/5

Google

Just recently moved into a rental in Yeovil. Communication throughout the whole process was really poor, we kept getting bounced between several people and no one really knew what was happening. At the start, Katie from Botley was amazing, really helpful and quick to respond. But Amber, Alice and the other (from a different store and I can't remember her name) weren't really helpful. Amber is slow to respond to emails (if she does) and Alice is new (so I don't blame her for not necessarily knowing) but when it was time to view the house, expecting Amber but it was Alice. She knew nothing of the property really and asked us to move the time of the viewing short notice as she had another viewing after (so felt rushed already) then asking her about the deposit and such and she really had no clue about our case. Again I don't blame Alice as she had just started, I just think it's really poor management and training to do that to her. To top it all off, we were then called only less then an hour before collecting the keys to be told that they didn't have them. We had movers booked and were arriving soon. Just really messed the day a bit and we were really lucky the movers didn't charge us waiting time. So I wouldn't recommend them, the Botley branch 100%, but not this one.

Charley-May · 11 October 2023

★★★★★ 5/5

Google

Rob Taylor is the oracle for mortgages!!!! We have received an amazing service from Rob throughout the whole process and can’t speak highly enough of him, he has been reassuring through from the word go and he is genuinely a lovely bloke. His knowledge of the lenders and their criteria is superb as he managed to get us a deal that other brokers couldn’t due to his up to date knowledge of the market. We couldn’t be happier and we will use Rob for every remortgage going forward.

Jamie · 11 October 2023