Connells Yeovil reviews

★★★★★ 5/5

Google

Mark Smeeth at Connells has been a great help and support during a stressful period of selling our family home. Mark didn't keep chasing us and made just the right amount of contact which showed he was really keen to help us and get us a sale. Mark had some great ideas on how to market the property with an open day and offered a great deal on the marketing and solicitors costs. I wouldn't hesitate to recommend Mark or his team, he has great knowledge on the local housing market and was very encouraging and motivating.

Vanessa · 24 October 2019

★★★★★ 1/5

Trustpilot

Avoid

Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.

Emma · 8 July 2026

★★★★★ 1/5

Trustpilot

Most stupid people working in this…

Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.

Farhan · 15 June 2026

★★★★★ 5/5

Google

I recently rented my property out with Connells. Danni Foss was extremely helpful and took a lot of the stress away by being proactive, Thoughtful and really helpful by arranging all the checks and Certificates you need these days to legally rent out a property. She also took the time to check on work that I had done to the flat to make it rentable. Many thanks DanniPositiveResponsiveness, Quality, Professionalism, Value

Jess · 23 October 2021

★★★★★ 5/5

Trustpilot

Delivered on promises to get viewers…

Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.

Stuart · 15 December 2025

★★★★★ 5/5

Google

Would like to say a big thank you to James Jordan and the connells team for getting the purchase over the line it seemed like it was going on forever but I'm very happy that's it's all completed. Can't honestly say a bad word everything was explained in full and clear, always happy to answer any questions you have no matter how many. Would definitely recommend going with connells if you're searching for a property.

Thomas · 23 October 2020

★★★★★ 2/5

Google

2 stars because the help i needed was not met in the slightest. No call backs as promised and not really bothered about customer service unless financially driven. Ita all about profit. Maybe someone could teach the staff about customer liaisons. That needs A LOT of improvement. Such a shame as they used to be so helpful. Long gone are the times where loyalty meant anything!

Kirstie · 23 October 2023

★★★★★ 5/5

Google

Can't speak more highly of Mark and his team. On their advice we pitched our house very keenly to gain interest and then on gaining 2 interested parties got £8k above price and agreed sale. The team really proved their worth in seeing a difficult sell through to completion. There were many frustrating moments faced by Mark due to intransigent and negative solicitors within the chain not doing their jobs diligently. His enthusiasm and experienced communication skills kept the solicitors from giving up completely when faced with a mortgage offer within the chain that was days from expiring so causing a chain collapse. On the very last possible selling day, largely because of Mark, we were able to get all solicitors involved to expedite their work processes to exchange and complete within 3 hours....success!! This shows that estate agents really do earn their money and that Rightmove helping agents to find a buyer is just a very small part of the process and the value involved. Most agents can get people to make offers but getting things to completion is the real skill. A very big thank you to Mark and his enthusiastic team. Very happy indeed to pay the competitive commission rates at Connells!

Kate · 24 October 2017

★★★★★ 2/5

Google

2 stars because the help i needed was not met in the slightest. No call backs as promised and not really bothered about customer service unless financially driven. Ita all about profit. Maybe someone could teach the staff about customer liaisons. That needs A LOT of improvement. Such a shame as they used to be so helpful. Long gone are the times where loyalty meant anything!

Kirstie · 11 October 2023

★★★★★ 5/5

Google

Ollie (Lettings) went above and beyond - great customer service !

Charlotte · 8 December 2025

★★★★★ 5/5

Google

A friendly and reliable team who have helped us sell our house with ease. Our house was valued appropriately and fairly with sound advice given throughout the sales process. The photos were top notch! Attentive follow up after the sale was agreed and helped with keeping the chain updated with progress and put up with my constant phone calls to see how things were progressing. I would recommend Mark and his team at Connells Yeovil if you were thinking of selling your house.

James · 24 October 2016

★★★★★ 5/5

Google

From start to finish all the staff have been very helpful and professional. They have dealt with any matters arising and kept in touch to let us know what was happening. Thank you to everyone.

Vanessa · 21 March 2025

★★★★★ 5/5

Google

Communication excellent and Staff very friendly. Gabriel made first contact and was particularly helpful throughout the process.

Jacqueline · 11 October 2023

★★★★★ 1/5

Trustpilot

Looks like I'm not the only one with a poor experience

I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.

Joey123 · 15 October 2025

★★★★★ 5/5

Google

What a breath of fresh air! Just rented out a property through Connells. Even in the current circumstances, they all pulled together to get things sorted, Cheryl was fantastic, nothing was too much trouble and Rachel at the Bristol office did viewings etc. Had been using another agent previously and was really fed up with not being able to speak to the same person when I called etc. Thankyou All!PositiveResponsiveness, Professionalism

Lisa · 9 January 2021

★★★★★ 5/5

Google

Shannon Garnett made the process of applying for a mortgage easy seamless and more importantly fun and exciting. We will always return to her for advice. Anyone looking for a hassle and worry free experience look no further - you've found her. Thank you so much Shannon.

Graham · 23 October 2023

★★★★★ 1/5

Trustpilot

Useless

Useless. Don’t want to help or speak to you unless it is regarding you paying rent.

Alice · 23 June 2026

★★★★★ 5/5

Google

We used Shannon, the Mortgage advisor, based in Connells. She was so helpful and friendly, really made a massive life change and commitment so easy. We're first time buyers and so had alot of questions, she was patient and answered every one so that we could understand perfectly. Would really recommend Shannon, such a lovely person aswell! 😊

Sarah · 23 October 2022

★★★★★ 1/5

Trustpilot

Reported damp couple of times and a…

Reported damp couple of times and a year later still nothing, when trying to speak to people it's impossible to get a reply from them. I tried to leave my tenancy and couldn't get a reply from them. Wouldn't suggest going with them

Steffan · 6 November 2025

★★★★★ 5/5

Google

During my nightmare house purchase the only bright spot was the sellers estate agents, James Jordan and the team at the Yeovil branch of Connells Estate Agents. He was always available and communicated in a clear and timely manner. If only the rest of the peple involved in the purchase had acted with such professionalism the whole thing would have progressed much smoother. Thanks James

Caddy · 23 October 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.

Benji · 28 March 2026

★★★★★ 5/5

Trustpilot

The surveyor was punctual amicable and…

The surveyor was punctual amicable and friendly.

Andrew · 22 July 2026

★★★★★ 1/5

Trustpilot

The estate agent is so pushy and…

The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.

Nancy · 21 October 2025

★★★★★ 1/5

Trustpilot

Zero star not available

Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden

Eila · 20 January 2026