Wish 2 Sell Yaxley reviews

★★★★★ 1/5

Trustpilot

My Late Mum was advised to sell the…

My Late Mum was advised to sell the property via auction by Abbots of Norwich To sell via Auction inclusive of the payment to the auction house and the estate agent in Norwich we paid 4.72% of the total price of the property. This was the charge to sell the property. Normally on selling a property you pay 1% to 1.5 % for estate agent fees. Not just this but before the sale of the property they let it to a tenant that left the property in such a bad condition that I had to wear a hazmat suit to go in and clean... the smell was horrific cats had been urinating in the flat...in a place that animals are not allowed in. After my day of cleaning I then still had to pay professional cleaners to clean the property, the tenant had stayed on later without paying - upsetting my plans to clean the flat over the weekend. I had to pay for new carpet as the tenant had left a full tin on paint to dry on the carpet. I had to pay for someone to remove all the rubbish and drag it down 3 flight of stairs. After Multiple phone calls and emails I got some of the deposit back from the tenant but no payment for the extra days stayed over or for the cost of removing all their rubbish. When I phoned Abbots they rarely answered the phone and when I sent emails most points where not answered. All I can say is what ever they presented to my mum the cost of selling via auction verses selling directly with the estate agent did not give true information. Terrible service do not use them and DO NOT SALE VIA AUCTION.

Joanna · 28 April 2026

★★★★★ 1/5

Trustpilot

Arranged to view a property in Norwich…

Arranged to view a property in Norwich with abbots, first time they turned up wrong keys, couldn't gain access to the apartment.... rearranged for another appointment, arrived as planned... received a call whilst waiting outside saying they still couldn't gain access to the apartment..... so 4 days they've had to gain access!!!! No agent had the decency to arrive and explain... 4 days and no call to cancel today appointment.... original agent didn't bother to call herself..... just shocking customer service.... wouldn't touch them ever again. Sale lost!!!

Melissa · 29 September 2026

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with. We started this process in early February, based on the assurance that the property was chain free and the sale would be quick. Neither were true. The vendor told us in person that she would be moving into a rental to avoid delays. That commitment disappeared almost immediately. When we raised this, the agent suggested we must have imagined it. Helpful. Over the next few months we received a series of generic, copy pasted updates that had little to no relevance to our case. There was no accountability and no real progress. Most questions were avoided. It got to the point where we were told the estate agent would no longer be communicating with us and that we should contact the vendor’s solicitor directly. When we asked for their details, we were told it would be a conflict of interest to provide them. You could not make it up. We asked multiple times to speak to someone senior. No one ever got in touch. We asked to meet the vendor to discuss adjusting the price due to the delays and the misrepresentation. That was flatly refused. Meanwhile our mortgage offer was approaching expiry. Our conveyancers made it clear we needed a window between exchange and completion. Still nothing. So we walked. We formally told the estate agent on 23 May that we were withdrawing from the purchase. Today, 26 June, we got a call saying the vendor’s solicitor is “nearly” ready to exchange. That should give you a good sense of the pace and awareness we have been dealing with. Since then, we have found another property and overtaken the progress of the previous sale in a matter of weeks. Which really puts into perspective just how dysfunctional this entire experience was. If you are considering using this estate agent, ask yourself how comfortable you are with being ignored, misled and left in limbo for months. If the answer is very, then you will be in excellent company.

Josh · 26 June 2025

★★★★★ 5/5

Google

Posting on behalf of Paige. Kevin was absolutely brilliant, he was the estate agent of a house I was buying for and he went above and beyond for myself even though I wasn’t the one selling the house, I was the buyer, his instant replies and knowledge made my house purchase so so smooth. He was always at the other wnd of the phone or emails when I needed help or questions answering. Absolutely fantastic, would 100% recommend him. Thank you so much Kevin, you’ve made a normal stressful life experience so smooth.

Sarah · 3 April 2025

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 5/5

Trustpilot

Brady Vince

Working with Brady Vince has been a fantastic experience. Would recommend any sellers / buyers reaching out in Stowmarket

Ben · 19 August 2026

★★★★★ 5/5

Trustpilot

Paige and Danielle

Paige and Danielle. Let down by Nwes start up loan company i suddenly find myself four thousand pound short of securing my tenancy. The two women dealt fairly and communicated with the landlord about my sudden change of circumstances. They brokered solutions that both landlord and tenant found reasonable. Tenancy is still agreed and only two days to resolve these unexpected issues. I'm impressed these two women treat customers like individuals not tick boxes. They have excellent communication skills and genuine interest in each individual customer. These are rare qualities in Estate Agencies...Most Estate agents don't want to even show you a property without proof you have the cash... Cut throat mercenary world we live in where care is just a word with little meaning. Paige is a beautiful polite and caring young woman who is both professional and fair. Paige is able to get results for all involved. Danielle the manager is understanding professional yet looking to broker deals that leave everyone feeling happy. What a team!

Hannah · 22 January 2025

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

★★★★★ 5/5

Trustpilot

Abbots Cromer Norfolk I would highly…

Abbots Cromer Norfolk I would highly recommend recommend Abbots Estate Agents Alex and Helen and the rest of the team ‘with all their experience and knowledge and friendly approach made my move to Norfolk a pleasing experience

Customer · 19 January 2026

★★★★★ 1/5

Trustpilot

The Mildenhall branch I had rented my…

The Mildenhall branch I had rented my property thru for years lost or mislaid a contract for a period that I had to pay the Council Tax of some £400 for when it should have been the tenant they were paid the management fee for the period in question but even after calls to them over the months they have not paid me back it is appalling DO NOT USE THEM I was even told by a member of staff I am too busy to help!!!!

Clive · 5 February 2026

★★★★★ 5/5

Trustpilot

Joanne from the Thorpe Bay office has…

Joanne from the Thorpe Bay office has been very helpful, Knowledgeable, and friendly . She made the process of buying a property easy for my husband and I to understand. She took her time to explain the process and I would certainly use Abbott s estate agents again in the future. I would most certainly recommend them to friends and family.

Linda · 6 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

April 2025: Abbots Estate Agent, Rochford, Essex. I began a purchase for a flat they had advertised showing the service & maintenance charges clearly as £1050 a year, which is average for the area. On receipt of completion documents I noticed a statement showing monthly payments a lot higher £2700 for the year. The Manager at Abbots first response was to ask me if she got a reduced price would I be happy, I said no, she then tried to put the blame on my conveyancer. She told me the Seller had filled in a ‘sellers enquiry form’ listing charges as they had advertised, she declined to give me a copy sighting GDPR, I said you can block out any personal details but this was still declined. Abbots refused to assist in any way. This has resulted in me taking the Seller to the small claims court, I have accepted his offer of two thirds to save a Court case. I found Abbot's unhelpful & obstructive, would never use them again.

Lyndsey · 25 September 2025

★★★★★ 2/5

Trustpilot

Tried calling the Bury St Edmunds…

Tried calling the Bury St Edmunds branch about potential lettings several times last week...no answer, no-one rang back....maybe they're no longer trading.

Lincoln · 2 September 2026

★★★★★ 5/5

Trustpilot

Sam & Olly @ Downham Market

We would like to thank Sam, Olly & everyone @ Abbortts Downham Market, they went above and beyond their call of duty with making sure everyone had the right information, they communicated on our behalf with everyone involved in the sale, we were truly impressed with how Efficient they were. We would without doubt use Abborts Downham Market again, we’d like to wish all the team a very merry Christmas. Ruth & Martin

Ruth · 12 December 2022

★★★★★ 5/5

Google

5 STAR SERVICE - outstanding service, professional but with a personal touch. Rare to find nowadays with other Estate Agents. I have just purchased a property marketed by Wish2Sell. While my experience dealing with other Estate Agents had never been great in the past, dealing with Kevin from Wish2Sell was a real pleasure and a breath of fresh air. When dealing with other Estate Agents in the past, I had found that they would only be helpful to the moment when my offer was accepted. After that, it would be very difficult to get any answers from them regarding the progress of the purchase, a lot of time spent chasing them up for a reply. However, Kevin was extremely helpful and responsive. Going back for a 2nd viewing was not a problem, he was extremely accommodating to fit in with my schedule and kept me updated throughout the purchasing process. He was also very helpful in liaising between me and the sellers when asking questions about utility suppliers, local area and any additional questions I had regarding the house. The service offered by Wish2Sell is certainly a standard that all the Estate Agents should learn from and aspire to. I would be very happy to recommend Wish2Sell to anybody looking to buy, sell or rent a property.

E · 10 October 2021

★★★★★ 2/5

Trustpilot

Poor service

I have to say that I have been very disappointed with your service for the following reason: We could have completed on February 14th (as our buyer desperately wanted) but because your agent continuously told the buyer it would be impossible to complete the conveyancing by then (and perhaps even lucky to do so in March even), it scared them into extending their rental lease for a further month and thus delaying completion until March. I was told the same by your agent but our solicitors said it might be possible and it has proven that it was. I was not updated at all by your staff over the progress with the sale. I was the one doing all of the chasing and updating you. On one occasion I went into your shop to specifically ask you to contact our buyer to see if he was happy with the completion date proposed and to exchange. Your member of staff scribbled a note on an already full scrap of paper and then clearly forgot as nothing happened and so I contacted the buyer myself. I informed you when we were going to exchange and complete and when we had exchanged. The only positive experience was Emma, who was good at what she did.

Diploma6 · 31 January 2025

★★★★★ 1/5

Trustpilot

Unethical and Untrustworthy Cambridge Lettings:

If only you could give a minus star review, as this is lower than zero!!During this lockdown its difficult to get to viewings, so video viewing are the new way. They mentioned that there some items that would need attentions because the prior tenants had left the property in a bad state. Video looked OK (taken at night), so took the reps word, and gave them a chance (what a fool), signed up, paid deposit, and arrived with my removal van and moved in to the Needingworth property.This is when I realised my mistake!!The cooker and extractor was still caked in grease and baked on food waste, the oven and grill pan wasnt any cleaner, fridge, worktops, cupboards, drawers, floors, windows, were supposedly cleaned professionally, really, I dont think so, everything had to be cleaned.The next day Abbots said they would get the same cleaners back, which I declined, as I had thoroughly cleaned most of what the hadnt, and organised a professional oven cleaner to come in.I was asked to give evidence of how bad the cooker was, and how dirty the windows were, so copious amounts of photos were sent, with no reply on the true state.The upstairs shower didnt have hot water, and the shower screen bottom strip that should prevent water from escaping outside of the shower was missing, and the seal around the bath was black with mold.Heating doesnt work unless you keep on pushing the reset button on the boiler but thats getting less effective, all gutters and downpipes are overflowing with moss, garden and shed full to the brim with all sorts of rubbish, including sharp items in the grass, broken paint tins and buckets with paint still in, fence treatment in punctured containers, used sanatory towels, and thrush treatments, treble fishing hooks in the grass, on shed floor, in bags and other places, so difficult to see.Kitchen sink tap that drips continuously, a fireplace surround in the lounge thats barely secured to the wall, and a polythene sheet covering the hole where the fire was meant to be, so the chimney draws all the air out of the house, and any heat within it.Upstairs had been redecorated, over what looks like the the existing dirt, condensation inside the double glazed sealed units, bent hanging rails, blinds with holes in, botched wall repairs, and in the kitchen an old extractor had been taken down at some stage but the damage caused in doing so had not been repaired. Weather strip missing on the front door, with a PIR outside light that had seen better days and obviously broken. Blocked drain so any fluid from the dishwasher, kitchen sink or washing machine flooded the side entrance and rolled down the drive and across the public footpath. This took 10 days for the agent to send anyone out to check, their rods could not unblock it, so another week to get the local professionals out, who removed a fatburge, and found that the drain had collapsed, which was clearly evident on the video and photos that they took and supplied back to the agent but the cost of repair was too high for the landlord, and as the blockage was now only an occasional blockage the landlord had decided not to do anything about this issue just yet, he want to recoup so money first.Exposed garage electrics, which were checked and found to be dangerous and requested by the landlord not to use the garage or its electrics, so how did they manage to get an electrical safety cert?.All issues reported on the Abbots automated online portal but as I was producing so many tickets which the office apparently collates and deletes the tickets as soon as they get them, so they cant track the time it takes to fix the problem, they asked me to just send them an email with the items by bullet point.I have cleaned up the garden, and shed and tidily and safely collected all the rubbish to a single location.Have been told that the landlord would be happy for me to do any repairs but that would be at my own volition so would not be paid back.House is basically uninhabitable and the landlord has agreed to release me from the contract.Property was back on Rightmove on the 2nd March 2021, with today being the 4th, and several people have already stopped and looked at the property from the street.I have asked for compensations for their lack of honesty, duress, and lack of full disclosure, and basically told that the landlord or Agent is not obliged and will not give anything.Yet they are soon to lecture me on how I should exit, and that if the keys are not returned on the day I vacate then its my responsibility to pay for each and every day until the keys are received back in their hands at the Cambridge Office...BUT WHAT ABOUT THE MANY RESPONSIBILITIES THEY HAVE CONTINUOUSLY IGNORED, AND ARE GOING TO FOOL ANOTHER UNSUSPECTING TENANT.

Paul · 4 March 2021

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 5/5

Google

Kevin is a honest and decent person… if you deal with him then you are in right hand. Thanks Kevin for your support through the process.

Medvedi · 10 March 2025

★★★★★ 5/5

Google

5 stars. I highly recommend Wish2Sell Estate agents. Extremely knowledgeable and professional but also go out or their way to be helpful and supportive from start to finish. Excellent experience. I would definitely use Wish2Sell again. Thank you Kevin and team.

Sarah · 22 July 2024

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything . All in all I can't wait to leave I don't feel I have had a good service from them not worth the money you pay and in all honesty I wouldn't stay if they paid me

Jessica · 10 December 2024

★★★★★ 1/5

Trustpilot

1star is over generous!

1star is over generous!Did not make viewings on time, cheeky and slovenly dressed female representative that had no manners and no apology for lateness - now could they possibly conduct a show around in a home they have never been in ....Planned for 30 mins before appointment time to show all the little extras.... we ended up dong the full viewing yet still charge for full sale. Absolutely disgusted with the service or lack of.The rep that signed us up was the only guy with manners and rapport, the rest of the team are just awful. Slow and unprofessional service, at most a rip off! Don’t screen viewings despite our asking for only genuine interest.I emailed the management but failed to get an acknowledgment let alone a response .....lol.Sale went through -Eventually but no thanks to Abbott’s Don’t trust the Stowmarket branch Awful at best ‘dire at least’AVOID There are some better and reputable agents to sell your property.Use them !

Marcus · 5 December 2019

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021