Every review we hold for the Yate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAs a contractor
As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore
Craig · 30 July 2024
Agent replied · 28 October 2024
Thank you, Craig! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words mean a lot to us. Looking forward to continuing our successful collaboration!
★★★★★ 5/5
TrustpilotExcellent landlord experience
Donna Owen and Lorna Piggott in Kingsbury were superb at getting our property rented. Very thorough, diligent and professional service.
Akash · 17 January 2026
Agent replied · 22 January 2026
Thank you, Akash, for your wonderful feedback! We're thrilled to hear that Donna Owen and Lorna Piggott provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotJanine
Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.
Ankita · 24 September 2026
Agent replied · 10 October 2026
Dear Ankita,
Thank you for your wonderful feedback! We're thrilled to hear that Janine, Ed, and Maria provided excellent service. Your satisfaction is our priority, and we appreciate your kind words.
Best regards,
Andrews Head Office
★★★★★ 5/5
GoogleI used Andrews to sell my property and I can’t thank them enough for all they did. This was my first time selling a property and both Dominique and Stewart were so helpful in every aspect. Communication was brilliant and they ensured everything was as smooth as it could be.
I would highly recommend to anyone. Thank you once again!
Luke · 10 October 2024
Agent replied · 24 October 2024
Hi Luke, thank you for your five star review to our team in Yate. Fantastic to hear Dominique and Stewart have been a massive help on the sale of your property and they made it as smooth as possible for your first time! They both will appreciate this review and thank you for the recommendation too! All the best, Laura.
★★★★★ 5/5
TrustpilotMichelle Smethurst, a First-Class Property Manager.
We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.
Leila.K · 8 May 2024
Agent replied · 28 October 2024
Hi Leila , Thank you for the five star review. It is great to hear that Michelle has gone above and beyond over the past 10 years and provided exceptional service. Thanks again , Lisa.
★★★★★ 4/5
TrustpilotA human touch
Sam went the extra mile to help my fiancee and I through the whole process of visiting, applying for and going through the checks to rent the property we just moved into, and showed much human compassion as we were in think of wedding preparation as well. Great communication from her and all the staff at Andrews, and made it easy. The reference check process was also very straightforward and helpful.
Ed · 27 March 2024
Agent replied · 28 October 2024
Hi Ed & Jo, thank you for leaving us a positive review. Great to see that Sam was on hand to help you each step of the way, we know Sam will really appreciate your feedback and we hope you are settled into your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotBear Flat - Emma Mussert - absolutely fantastic experience
Bear Flat - Emma Mussert. Emma has been leading and supporting with our recent property sale. The process, through matters outside of her control, was very complex and spanned nearly 6 months. Throughout it, Emma was positive, supportive, and proactive - she actively interacted with our solicitors and the buyers to try and speed up action and improve communications. She constantly prioritised checking in to see what more she could do, was instant on her communication and responses and was a real shine of light throughout what was quite a tough and stressful time. I would not hesitate to recommend Emma, she has been absolutely super and the best experience I have ever had with an estate agent.
D · 4 September 2023
Agent replied · 28 October 2024
Hi there! Thank you so much for your lovely review! I am so pleased that Emma was able to help you through the whole process and lead you in the right direction whilst delivering support to yourself the whole way. We really appreciate this review, thank you for the recommendation and we wish you all the best for the future! All the best, Laura.
★★★★★ 5/5
TrustpilotOur agent
Our agent, Holly, was extremely helpful throughout the process of buying our first home. She helped made the process feel less stressful and was always accommodating to our needs/ requests such as re-visiting the property on multiple occasions throughout the process and contacting the solicitors to chase up the progress without being asked too. Would always recommend Holly and Andrews.
Dan · 18 September 2024
Agent replied · 28 October 2024
Thank you, Dan. We're thrilled to hear Holly made your first home-buying experience a pretty smooth one. Your recommendation means a lot to us. Enjoy your new home!
★★★★★ 5/5
TrustpilotFurniture deliveries when you live…
Furniture deliveries when you live abroad can be more stressful than normal - especially because you cannot be there to receive them. Luckily for me, Brianna, Karina and Molly went out of their way to ensure that the deliveries made it safely into the property. I cannot thank them enough for being my eyes and ears and door openers. They didn't have to do this - they did it because they provide a brilliant service. Thank you again.
Lesley · 16 September 2023
Agent replied · 28 October 2024
Hi Lesley, thank you for the review. Great to see our staff members going above and beyond to help our customers out when they need us.Fantastic review, thank you Rhys.
★★★★★ 5/5
TrustpilotLetting through Andrews
I've been letting my rental property through Andrews for many years, and have always had efficient and prompt service from whoever I have been dealing with regarding both finding tenants and the management of my flat. Monika Lami is my current contact and she is just as efficient and helpful as her predecessors - I am very pleased.
AA · 8 October 2024
Agent replied · 28 October 2024
Thank you ! We're thrilled to hear about your positive experience with our team, especially Monika. Your satisfaction with our service over the years means a lot to us.
★★★★★ 5/5
TrustpilotFirst time buyers
Upon getting an offer accepted for our first home, we can recommend Andrews and more specifically, Elliot, the estate agent that we have dealt with directly. He has been super helpful, always approachable and quick to return our questions and queries. As first time buyers the whole process was very new to us but Elliot made things as simple and straightforward as possible and we have felt confident throughout the process.
Lee · 14 February 2024
Agent replied · 28 October 2024
Hi Lee, thank you for the five star review. Fantastic to see that Elliot and the team were able to deal with all your needs and help you through the process. We know that it can be difficult to navigate a house move, especially as a first time buyer, so it's brilliant to see that the Andrews team were on hand to help you each step of the way. Thanks, Rhys
★★★★★ 5/5
GoogleI'm a solicitor and have worked with Andrews for the first time on a probate sale which we needed their assistance with. Tom and Dominique were fantastic, and really helped out when a few bumps in the conveyance arose. Highly recommended.
Joshua · 21 May 2025
Agent replied · 9 June 2025
Hi Joshua, thank you for your wonderful review! We're thrilled to hear that Tom and Dominique were able to assist you effectively. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotWe dealt with lovely Hayley…
We dealt with Hayley Tennet when we needed some help. She was amazing. Really intuitive, helpful and knowledgeable. She recognised what was important to us and really reassured us over any concerns we had. She made everything clear when we didn’t understand things. We left the meeting feeling positive and that we were in very good hands. Highly recommend Hayley at Andrews.
ASB · 23 July 2024
Agent replied · 28 October 2024
Thank you for your kind words about Hayley! We're thrilled she provided such excellent service and reassurance. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotCaring and helpful team
I would like to take a moment to thank Tracy and her team at the agency. My partner and I were facing difficulties in locating an available flat, but thanks to their diligent efforts, we were presented with several viable options. The support throughout the process has been invaluable, and I am truly grateful for everything they have done.Thank you 🙏
Valentina · 6 August 2024
Agent replied · 28 October 2024
Thank you, Valentina! We're thrilled Tracey and the team could assist you and your partner in finding the perfect flat. Your kind words mean a lot to us!
★★★★★ 5/5
GoogleMet with Dominique for some impartial advice. The team could not have been more helpful with everything. Advice on moving rentals everything. I will be definitely using Andrews again.
Paul · 3 October 2026
Agent replied · 10 October 2026
Dear Paul,
Thank you for your wonderful feedback! We're thrilled to hear Dominique and the team were helpful. We look forward to assisting you again in the future.
Best regards,
The Andrews Yate Team
★★★★★ 5/5
TrustpilotAmazing support from the team
The team were incredibly supportive throughout the transaction; as a first time buyer, I was new to the process and Emma was there to support me and make sure all of my questions were quickly answered and provided me consistent updates. Thank you to Emma, Zak and the rest of the Andrews team for all of the help, would definitely recommend :)
Gabriela · 12 July 2024
Agent replied · 28 October 2024
Hi Gabriela, thank you for taking the time to share your experience. Brilliant to see that Emma, Zak and the rest of the team were so accomodating, providing you with all the support you required throughout. Thanks again, Rhys
★★★★★ 5/5
TrustpilotMonika is great help and pleasure to…
Monika is great help and pleasure to work with. Highly recommend.
Charlie · 12 October 2026
★★★★★ 5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with Andrews bath. They were incredibly professional,and helpful throughout the entire process.we found the perfect home that meets all our needs. Highly recommended!
Pavankalyan · 28 September 2026
Agent replied · 10 October 2026
Dear Pavankalyan Yadav Janapati,
Thank you for your wonderful review! We're thrilled to hear about your fantastic experience and that we could help you find the perfect home. Your recommendation means a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotHighly recommend Andrew’s for tenants
We are currently working with Tracey at Andrew’s and the process so far has been brilliant! Tracey keeps us updated throughout the process and understands exactly what we are looking for in a property. So often with estate agents it can feel like they don’t care but it’s not the case with Andrew’s at all. Highly recommend Andrew’s for tenants!
Paigan · 1 August 2024
Agent replied · 28 October 2024
Thank you, Paigan! We're thrilled to hear about your positive experience with Tracey. Your recommendation means a lot to us. We look forward to continuing to help you in finding the perfect property!
★★★★★ 5/5
TrustpilotMonika Lami
I’ve been a landlord with Andrew’s for almost 5 years and from day 1 they’ve been extremely helpful and professional. I’ve never experienced any issues or problems.
Nadia · 30 September 2026
Agent replied · 10 October 2026
Hi Nadia, thank you for your kind words and for being with us for almost 5 years! We're thrilled to hear about your positive experience. Your feedback motivates us to continue providing excellent service. If you ever need assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotExcellent
During the rental process, they have been very helpful and ensured that we were fully informed throughout. Everything has been very professional and transparent, couldn't ask for a better service. Daryn Mukoyi has been exemplary in his assistance.
Ryan · 19 March 2026
★★★★★ 5/5
TrustpilotMoving into my new home has been a…
Moving into my new home has been a fantastic experience from start to finish. From the moment I took over the tenancy, the entire process was seamless and stress-free. The team has been incredibly kind and supportive, consistently going above and beyond to ensure I settled in comfortably.
Kartik · 2 May 2026
Agent replied · 23 May 2026
Dear Catrin ,
Thank you for your wonderful review! We're thrilled to hear about your positive experience and satisfaction with our team. Your recommendation means a lot to us. We're here to ensure your stay remains enjoyable. Best wishes , Lisa
★★★★★ 5/5
TrustpilotSimply the best. Andrews have been representing my…
Andrews have been representing my property for 12 years now. They have been very professional with their service, reliable, the staff are very friendly and in particular Michele, who has been there since I first signed with Andrews to Let out my property. She is welcoming, I highly recommended their services. As Tina Turner would say “simply the best”
George · 5 July 2024
Agent replied · 28 October 2024
Hi George, great to see that Andrews have provided such a brilliant service to you. Especially Michelle, we know that she will really appreciate your feedback and certainly will enjoy the Tina Turner reference! Thanks again, Rhys
★★★★★ 5/5
TrustpilotThank you Raluca
We have been tenants under Andrew’s for 3 years, in that time we had the pleasure of conversing with Patrick & Raluca from the Twells branch. Raluca was always speedy in replying to us and getting our queries solved in good time. It made renting so much easier. I would definitely go back to Andrews again.
Emma · 21 August 2024
Agent replied · 28 October 2024
Thank you, Emma. It's great to hear about your positive experience with Patrick and Raluca. Your kind words mean a lot to us.
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