Every review we hold for the Yate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJustine was fantastic
Justine was fantastic helping to secure a sale on a difficult property. We tried everything to sell, including going to auction, and were having no luck but Justine got us an offer in excess of the asking price within a week of taking on the matter. Many thanks
Customer · 19 January 2024
Agent replied · 28 October 2024
Thank you for the review, we know Justine we be really pleased to see this following all her hard work to gain interest on your property and now a sale in a really prompt manner too. Thanks, Rhys
★★★★★ 5/5
TrustpilotHello
Hello, I would like to thank Michael Villacis from Andrews for his excellent work. He helped me find an apartment. He always had time to answer my questions and concerns. Thank you for your help.
Rob · 18 September 2024
Agent replied · 28 October 2024
Thanks for your feedback, Rob. It's great to hear about your positive experience with Michael. Enjoy your new apartment.
★★★★★ 5/5
TrustpilotGreat customer care
The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.
Sam · 10 September 2024
Agent replied · 28 October 2024
Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.
★★★★★ 5/5
TrustpilotDenise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Mr · 17 August 2026
Agent replied · 22 September 2026
Dear Mr Kimmins,
Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
★★★★★ 5/5
GoogleWe have just used Andrew's to sell our house and had a fantastic experience. Right from the start we've had an honest, friendly, professional and efficient approach from Dominique, Tom and Stewart. They were patient with our viewings and considerate of our situation selling with a newborn. They supported us throughout the process, even when things didn't go quite to plan, and I wouldn't hesitate to use them again. They ensured we had plenty of viewings and kept us updated on the feedback and progress without us having to chase.
Rebecca · 10 October 2024
Agent replied · 24 October 2024
Thank you, Rebecca! We're thrilled to hear about your fantastic experience with Dominique, Tom, and Stewart. Your kind words mean a lot to us. Best wishes to you and your family!
★★★★★ 5/5
GoogleI’ve just sold my flat with Andrews after one viewing, after previously being on the market with another local estate agent for 6 months with no offers. I wish I had used them sooner!! Dominique and Tom have been so professional and friendly, I really felt that they took the time to understand my needs and keep me updated from initially putting the flat on the market, having photos taken, organising the viewing and negotiating the offer. I felt that they really tried to proactively sell my flat too. If you are looking for an estate agent in Yate then I recommend them 100%! I couldn’t be happier.
*Update - This sale proved to be a very slow and painful one, however Stewart and Dominique have done all they can to ensure it went through, at times going above and beyond. What a fantastic team!
Keri · 10 October 2024
Agent replied · 24 October 2024
Hi Keri, what a brilliant review! Fantastic to see the team in Yate were able to help you achieve the sale you were after, especially so quickly too. We know Dom & Tom work incredibly hard for their customers so it's great to see their efforts recognised, they massively appreciate it! Thank you for the recommendation! Thanks, Rhys
★★★★★ 5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Trudi · 5 August 2024
Agent replied · 28 October 2024
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Rich · 15 August 2024
Agent replied · 28 October 2024
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
★★★★★ 5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
David · 15 August 2024
Agent replied · 28 October 2024
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
★★★★★ 5/5
TrustpilotIt was quite an interesting experience.
Juliana · 19 September 2026
Agent replied · 22 September 2026
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
★★★★★ 5/5
TrustpilotHayley tennet
Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley
Rebecca · 13 January 2024
Agent replied · 28 October 2024
Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Simon · 19 June 2024
Agent replied · 28 October 2024
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
★★★★★ 5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Catherine · 23 July 2024
Agent replied · 28 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
★★★★★ 5/5
GoogleMe and my Partner were first time buyers and recently purchased a property using Andrews. They were excellent and communicated to us through the whole process and cannot fault at all.
Will · 10 October 2024
Agent replied · 24 October 2024
Hi Will, thank you for taking the time to write a lovely five star review. Amazing to see our team was able to guide you through the process and communicated throughout your journey with us. Thanks for sharing your experience and all the best in your new home, Laura.
★★★★★ 5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Isaac · 2 July 2024
Agent replied · 28 October 2024
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
Thefryman · 8 March 2024
Agent replied · 28 October 2024
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Lolyter · 6 August 2026
Agent replied · 22 September 2026
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
★★★★★ 5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Christina · 10 October 2024
Agent replied · 28 October 2024
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
★★★★★ 2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
MR · 4 September 2024
Agent replied · 28 October 2024
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
★★★★★ 5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Suzi · 5 February 2024
Agent replied · 28 October 2024
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
★★★★★ 3/5
GoogleRecently viewed and had an offer accepted on a property. The viewing process with Hannah was great and she was very approachable and engaging. We offered and heard back the same day! Since then, the communication has been very slow, it has taken more than 3 weeks to receive a memorandum of sale and for Andrews to engage with our solicitor. We are still waiting on this.
Amelia · 25 October 2021
Agent replied · 24 October 2024
Good afternoon Amelia , thank you for your feedback regarding Andrews Yate.
We are pleased you've had such a great experience with Hannah, we've looked into the delay surrounding the issue of memorandum of sale, we pass our apologies due to unforeseen circumstances (COVID related) we had to shut our branch for 10 days and this had a knock on effect, we hope going forward you find our dedicated sales progressor to be efficient with communication going forward but please feel free to contact our branch if you have any further issues or concerns,
★★★★★ 5/5
GoogleMy partner and I recently purchased our first house together through Andrews, we cannot fault the advice and professionalism of Charlotte. She was quick to respond to any queries and also was very thorough making us feel very comfortable to ask for help and explanations as we had not bought before. Charlotte made is a stress free experience and we will always be grateful for her help.
Charly · 25 October 2021
Agent replied · 24 October 2024
Hi Charly Fletcher, thanks for sharing your experience with us especially as this was all new to you, we’re so glad to hear that you had a smooth experience from start to finish and we helped and explained everything to ensure a stress free experience.
★★★★★ 5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Eoin · 22 July 2024
Agent replied · 28 October 2024
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
★★★★★ 5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Lorraine · 27 October 2023
Agent replied · 28 October 2024
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
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