Trusted Agent profile · Wyre Forest
★★★★★
1,872 reviews across 3 platforms
28-29 Worcester Street, Kidderminster, DY10 1ED, Wyre Forest, DY10 1ED
Connells's office in Wyre Forest, at 28-29 Worcester Street, is rated 2.3 out of 5 across 1,872 reviews on three platforms, including 230 Google reviews rated 4.5.
Every review we hold for the Wyre Forest office, from every platform, shown as written. First names only.
5/5
GoogleWould highly recommend Jessica, she was the most competent person in our transaction. She was always asking if there was anything she could do to help move the transaction along. She was happy to give any advice even if it strayed outside of her field. After having to switch to Connels after being let down by another mortgage broker she made the process of getting the mortgage so simple and stress free. Could not recommend enough.
5/5
GoogleJessica did an amazing job of looking after us during our house purchase. We had loads of questions and she answered them all. About a month before completion, she got in contact to let us know there was a better deal available and got us switched onto that, saving us over £50 a month. She made what we thought was going to be a scary experience an absolute breeze. Thank you Jessica from Dell & Becky
5/5
GoogleI recently sold my first home with Connells and I couldn't be more pleased with the experience. From start to finish, the entire process was seamless and stress-free, thanks to their professional and attentive team. A special mention must go to Gabriel, who was truly exceptional. He went above and beyond to ensure that every detail was taken care of and that I felt supported throughout the sale. His expertise, patience, and dedication made all the difference, and He consistently kept me informed and reassured. I highly recommend Connells to anyone looking to sell their home. Their commitment to excellent customer service and their impressive market knowledge set them apart. Thank you, Gabriel and the entire team, for making this a positive and successful experience!!!
Hi dani, Thank you for sharing your wonderful experience with us! We are thrilled to hear that Gabriel and our team provided you with exceptional service throughout the sale of your home. Your recommendation means a lot to us. We appreciate your kind words and are here for you anytime. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey are hard to contact them
Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.
5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
5/5
GoogleJust sold our property with Connells Kidderminster. Fantastic service from the start. Sasha came out to value the property she was extremely knowledgable, professional and a genuinely nice friendly person. The entire team were all so friendly and effcient. Special thanks also to Sam you worked wonders to get us completed a great guy. I would have no hesitation in recommending Connells to anyone and if ever needed they would be our go to estate agents.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Sarah! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently completed our house purchase and we used Jessica as a mortgage advisor from Connels. I cannot recommend her enough, from start to finish she was absolutely amazing- nothing was too much trouble and she was always on hand with an information or advice if needed. Communition was brilliant, always responding to emails and phone calls within an hour. I can highly recommend her and wecate looking forward to working with her again.
5/5
GoogleJess was such an important part of my house journey, I genuinely couldn’t have done it without her. She is very informative and cared about my experience, she made sure to check in every few weeks to see how things were progressing. As a first time buyer I was quite anxious about the whole process but Jess answered any worries I has. The whole team at Connells Kidderminster have been so welcoming, thank you!!
1/5
TrustpilotTerrible estate agents
Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along
5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
1/5
TrustpilotOverall poor, bad communication and driven by viewings not sale
My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent
5/5
GoogleFrom valuation to sale. Connells and all the staff have been supportive and listened to our quest to get closer to our family. Not at all pushy. Lovely staff. Feel we are in safe hands. Thank you..
Thank you for your positive review! We are thrilled that our team at Connells could make your home buying experience stress-free and enjoyable. Your happiness is our top priority and we are glad to have helped you find a home closer to your family. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAli from the Kidderminster branch was amazing! He went above and beyond to accommodate us with viewings on such short notice, gave us helpful advise and couldn’t have done enough for us. Thank you Ali for helping us on our journey to finally becoming home owners! Madiya & Alex 😊PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Kidderminster team provided a five-star service!
5/5
TrustpilotWe (Lisa/Jon) are very pleased to say…
We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.
1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
5/5
TrustpilotHad a survey conducted from James…
Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.
5/5
GoogleI can highly recommend Sasha at Connells in Kidderminster. She kindly visited our home to provide us with a valuation as we were thinking of going on the market. During her visit she explained everything clearly about the service Connells would provide us, the costs involved and everything we could expect through the sales process. She was professional and friendly and was a real pleasure to deal with. Thank you.
5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
5/5
GoogleEven though i did not end up buying a property through connells, they helped me massively with their knowledge and understanding of my situation moving forward. Special thanks to the team in kidderminster.
"Thank you for taking the time to share your experience with Connells. We are thrilled to hear that our team in Kidderminster was able to provide valuable assistance in your property journey. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would highly recommend Jessica (mortgage advisor) at Kidderminster. So helpful, friendly and professional. She cares about getting you the best deal, she's checked in with me all through the process to ensure everything was progressing smoothly.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotConnells - sound, experienced, and full of vitality.
Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.
5/5
GoogleEhiya helped is get our new mortgage and was very helpful and communicative along the way. I would absolutely use his services again.
"Thank you for choosing us for your mortgage needs! We are thrilled to hear that Ehiya provided helpful and timely support throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDysfunctional
Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Wyre Forest office has 1,872 reviews across three platforms: 230 on Google, 5 on Yell, 1,637 on Trustpilot (across the whole business).
Connells Kidderminster is rated 2.3 out of 5 across all 1,872 reviews, and 4.5 out of 5 on Google from 230 reviews.
Connells Kidderminster, 28-29 Worcester Street, Kidderminster, DY10 1ED, Wyre Forest, DY10 1ED.
