Connells Kidderminster reviews

★★★★★ 4/5

Google

I recently sold my house through Connells. The sale took around 10 months to complete, and at one point the property went back on the market after a buyer dropped out. Communication could have been better, as I often had to follow up for updates, which was frustrating, especially given the cost (£3,000+VAT). On both occasions, I ended up showing the buyers around myself. That said, the team eventually managed to complete the sale, and I appreciate their efforts in getting it done. Special thanks to Frazer and Kaitlin for their help. Overall, while the process was longer than expected, the outcome was satisfactory.

Andy · 20 November 2025

★★★★★ 5/5

Google

Before we reached out to Connells regarding available houses, my partner and I had experienced some difficulties with purchasing our first property, and we almost hit a stumbling block. However, when we spoke to Frazer, our worries were taken away. Frazer showed us around the house that we are currently awaiting to move into, and his openness to help, coupled with his desire to help in whatever way possible, has made the process as smooth as possible. We would like to thank Frazer and the rest of the Connells staff for their help in our first experience in the housing market.

Dan · 19 November 2025

★★★★★ 5/5

Google

I just wanted to Give a special thanks to Ehiya, for helping with finding a mortgage. I was firstly assigned a mortgage broker that ended up leaving the business without any notice which left me stressed and thinking I was not going to find a mortgage in time as sellers were growing impatient, however when the case got assigned to Ehiya he swiftly found us a mortgage and now we have successfully purchased the property.

Joshua · 16 November 2025

★★★★★ 5/5

Google

Sasha Beech is amazing. Nothing is too much trouble for her from chasing solicitors to relaying messages to our buyers. Her initial valuation of our property was delivered with total professionalism and sold our house for full asking price in just 6 days. Sasha really is a credit to Connells Kidderminster and knows how to deliver excellent customer service. I can't rate her or Connells high enough.

Alan · 10 December 2025

★★★★★ 5/5

Google

Just completed the purchase of our new home, and went with Ehiya as our mortgage advisor. I am impressed with how smooth the mortgage application process was, and the level of expertise & customer service Ehiya provided. Thank you, Ehiya and team, for playing a crucial part in securing our dream home. I look forward to using your services in the future!

Matthew · 15 October 2025

★★★★★ 5/5

Google

I had wonderful experience with Ehiya and Connells. Ehiya and his team is reliable for finding house and specially for approving mortgage sorting out solicitors like if you will avail Connells service you don’t need to worry for anything.looking after their customers very well. Highly recommended for new buyers excellent and quick service.

Sabita · 12 December 2025

★★★★★ 5/5

Google

After hearing great things about the service Ehiya provided, we chose him as our mortgage broker, and we couldn't be happier with that decision. From start to finish, he has been incredibly helpful, guiding us through securing our mortgage in principle and beginning our home-buying journey. He was always available to answer our questions, address any concerns, and ensure the entire process was smooth and stress-free. We truly couldn’t have done it without his dedication and support. A huge thank you to Ehiya!

Warren · 22 February 2025

★★★★★ 5/5

Google

Ehiya was superb throughout the process - I had a few hurdles to navigate in my mortgage application process and he managed to sort everything out and make the process seamless whilst ensuring I get the best deal possible. Great communication and always there when I needed a question answered.

James · 15 October 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

I first met with Sasha at my late mother's property in November 2023. The house was in a bit of a mess as my mother had been ill for some time before her death. Sasha was so kind and patient with me as I was feeling very overwhelmed at the time. She gave me advice on what I did and did not need to with my mother's property in order to get it ready for sale. She gave the best guide on when to begin marketing the property. The best guide price and showed me similar properties, so that I had a good idea on the price guide. From then onwards Sasha and the Kidderminster team have been absolutely brilliant. Guiding me all the way with regards offers and viewings on the property. It's been a long journey due to probate delays. But Sasha and her team have kept me upto date. Despite through no one's fault two sale offers falling through. They continued to market my property with same energy as they did right at the very beginning. Which is rare as often you can get left behind. I am so grateful for the professionalism Connels have shown me through the sale of my late mother's property.

Angela · 10 September 2024

★★★★★ 5/5

Google

We would like to thank Ehiya massively for all the help and support he gave us as our mortgage advisor to purchase our first home. We went into the process of buying our first home with no knowledge whatsoever and having Ehiya as our mortgage advisor made everything clear and smooth. He kept in contact with us and helped us get the best deals and products. Thank you Ehiya for all your help!

Claire · 10 December 2025

★★★★★ 5/5

Google

Due to my circumstances at my previous property beyond my control I had to move out.Jordyn went above and beyond to find me a property to rent that I could move in as soon as possible witch Jordyn did.couldn’t ask for a more pleasant and caring person,so easy to talk to and very helpful with all the matters I had to sort out.you couldn’t ask for a better estate agent.thank you ever so much for your help Jordyn. Definitely 5 star rating from me.regards Luke Smith.

Luke · 27 July 2024

★★★★★ 5/5

Google

After dealing with many other estate agency’s and being continually let down I can honestly say connells Kidderminster is the biggest breath of fresh air ! From the initial home hunting to picking up the keys they have been amazing , giving me peace of mind all is being taken care of and not having to worry about anything at all . Special shout out to Jordyn for the amazing continuous communication , hand over and being so supportive and person centred . Thankyou Connells !

Laura · 27 June 2024

★★★★★ 5/5

Google

I feel I need to take the time to write a review of Connells in Kidderminster they were the third estate agents I went too and the best by far my mortgage advisor was Jeremy Salomon who I owe a big thanks too as my understanding of the whole process wasn’t great he took the time to give me a better understanding of what needed to be done and was with me every step of the way he is incredibly good at his job the hole team at connells are incredible and I thank you all so much highly recommended

Craig · 19 December 2025

★★★★★ 5/5

Google

We have recently being dealing with Danielle at the Kidderminster Banch regarding letting a new home. From start to finish she has been brilliant , from showing us round to keeping us informed to where we were at and any additional information needed she was there! Danielle thank you for all your help and I would also like to thank Nina for your help to. We are so excited to move into our new home. Thank you Michelle and Darren Coles

Michelle · 28 February 2024

★★★★★ 5/5

Google

Ehiya was a tremendous help when I first brought my property and has once again, efficiently sorted the remortgage of my property. Thank you for the help.

Rukhia · 3 January 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Couldn’t be happier with the service and support that we received from Jordyn at Connells! From the first time viewing the property and throughout the process, Jordyn was exceptionally helpful and so lovely! As a first time renter, Jordyn made the experience so smooth and was always easy to reach which was so reassuring. We’re excited to be renting with Connells for a long while :)

Chloe · 26 August 2024

★★★★★ 1/5

Google

I made the mistake of asking for a valuation on my property on Zoopla. I included in the notes that it was purely for interest, but since then I have been hounded by Connells. The 4th (yes, 4th!) person to call me on Friday ensured me that I would not be called again and that my data would be deleted. I received my FIFTH call from another Connells employee today, and so have reported them to the Information Commissioners Office. Terrible breach of GDPR and their own policies.

Chris · 8 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Couldn’t recommend the Kidderminster team enough when i was selling my home. Sasha and Rob were great and kept us well informed! Couldn’t have done it without them!

Gina · 8 November 2025

★★★★★ 5/5

Google

Great experience with the team! Sasha was excellent when coming out to value my property. The sales team were efficient and managed to get me sold quickly. Can’t thank them enough!

Lewis · 8 October 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026