Trusted Agent profile · Wymondham

Abbotts Wymondham reviews

3.9

★★★★★ Good

333 reviews across 3 platforms

15 Market Place, Wymondham, NR18 0AX, NR18 0AX

Abbotts's office in Wymondham, at 15 Market Place, is rated 3.9 out of 5 across 333 reviews on three platforms, including 194 Google reviews rated 4.9.

Google logo

4.9 / 5

194

Reviews on Google

This office

Yell logo

4.2 / 5

5

Reviews on Yell

This office

Trustpilot logo

134

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wymondham office, from every platform, shown as written. First names only.

5/5

Google

We recently purchased a property through Abbotts Wymondham, after a couple of years searching. They are, from our experience, the best Estate Agents in Wymondham. All the ladies are absolutely lovely, caring, helpful and always responded to our queries quickly by email or telephone. Thank you Abigail and Ellen for finding us our dream home and Thank you Lorraine and Sam for helping us through the process of purchasing it. We are so very happy!PositiveResponsiveness, Quality, Professionalism

Didi · 24 October 2021

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Used Abbotts to sell my late fathers bungalow, Lorraine & Sam worked their socks off I received an Excellent service from them. Always keeping me up to date on progress, I would recommend Abbotts to everyone. Both of them were not ever to busy to talk to me, I mustn’t forget Aiesha she also stepped in when Lorraine & Sam were out of the office. THANK YOU ABBOTTS !!!

Debbie · 24 October 2022

Agent replied · 23 October 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

We have been working with Chelsie for the best part of 9 months, and has just helped us complete on our first house. We can honestly say Chelsie has been absolutely fantastic throughout the whole process. Very helpful, very responsive and very knowledgeable across all subjects. We will have no problem in referring anyone her way in the future. Abbotts are really lucky to have Chelsie on their team! Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value

Noddy · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Amazing service from start to finish. Have support us in the sale and purchase of properties, including finding a property I thought might not be possible! Great team and Lorraine is a powerhouse, who makes things happen! Thank you all

Sarah · 10 October 2025

5/5

Google

Lorraine Marshall is our contact for our current sale and also was for the previous sale that happened just 15 months ago. She has been very focussed and helpful and has made our expirence of moving house as stress free as possible. At a time when moving is both fraught with stress and also expensive, it is good to have her helping us through the experience. We had a problem in losing our buyer, but Lorraine was great and found us a new buyer almost straight away. Since then things have progressed despite us losing out on properties we were hoping to buy. She was very supportive throughout without being at all demanding.

David · 24 October 2020

Agent replied · 23 October 2024

Really great to read another 5 star review for the Wymondham branch. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to Lorraine and the team. Kind regards, Sarah

5/5

Google

I bought my home through Abbotts in Wymondham and the whole experience was outstanding. Lorraine and Ayesha were brilliant. Fantastic communication, updates and support through the very stressful aspects of moving. They made the process seem less and I would highly recommend Abbotts in particular to the excellent customer service

Steve · 26 February 2024

Agent replied · 23 October 2024

Thanks for the wonderful 5* review and recommendation Steve! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Money loss and poor professionalism

My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as £710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being.

Anaz · 3 April 2024

5/5

Trustpilot

Joanne from the Thorpe Bay office has…

Joanne from the Thorpe Bay office has been very helpful, Knowledgeable, and friendly . She made the process of buying a property easy for my husband and I to understand. She took her time to explain the process and I would certainly use Abbott s estate agents again in the future. I would most certainly recommend them to friends and family.

Linda · 6 May 2026

5/5

Google

Lorraine, Sam and her team should be commended in their efforts to procure the sale of our converted barn, which has proved to be a long and sometimes frustrating process. Our gratitude extends to their methods of communication. In particular, always making themselves available for that 'personal touch,' which in our case usually means a 1-2-1 drop into the branch without notice. Along with regular communiques inc texts, phone calls, mails, all vital when things seem not to be going as expected! Finally a special thanks for their resourcefulness when dealing with 'outside' organisations not normally associated with Estate Agents. Forget 'fixed price' agencies! As you DO NOT get this level of support!

Andy · 25 October 2019

Agent replied · 23 October 2024

Thank you Andy for your detailed 5* review of your experience selling your converted barn with our team at Abbotts, Wymondham. I will make sure your kind words are forwarded to the team. Best wishes, Scott

5/5

Google

We instructed Abbotts of Wymondham to market and sell our property earlier this year. Clear instructions were given from us reference our timeline and minimum value that we would accept. Lines of communication remained open, fluid and honest throughout our sale. Lorraine, Sam and the team have gone above and beyond our expectations in ensuring that the process maintains momentum and timelines have been achieved for all parties concerned. Overall we could not have been happier with the service we have received and we would highly recommend Lorraine and her team to anyone requiring their services.

Laura · 25 October 2019

Agent replied · 23 October 2024

Dear Ms Scott, Thank you for taking the time to leave this wonderful 5 star review. The team strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Lorraine and the entire team at the branch,. Kind Regards, Sarah

5/5

Google

We have recently moved from Essex to Norfolk and Chelsie Lambert was instrumental in ensuring the move went as smooth as possible, she extremely helpful with regards to sorting a mortgage product that suited both our needs as well as our budget, she was always on the end of the phone when needed Chelsie went above and beyond. I have no hesitation in recommending Chelsie to anyone.Thank you from the Board Family.

Frank · 24 October 2021

Agent replied · 23 October 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Lorraine and the team looked after us above and beyond expectations during the difficult procedures (caused by the lawyers!) of our sale and purchase.

Andy · 21 February 2025

Agent replied · 8 June 2025

It’s really lovely to read another 5* review Andy. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

4/5

Google

Good communication, I felt the property was a bit over valued initially so was disappointed when sold for a lot less but agreed fees on higher price still had to be paid. otherwise smooth sale and efficient service.

Sarah · 10 February 2026

Agent replied · 10 October 2026

Thank you for your feedback! We're happy to hear that you appreciated our communication and efficiency during the sale process. We understand your disappointment with the property's value, but rest assured that we always strive to get the best possible price for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Absolutely amazing from start to finish ? "Ayesha" and the team friendly calming did loads of working chasing stuff for us, securing the vendor, informing us, it could have been very very stressful as it was not a straight forward purchase.Thanks

Clinton · 15 January 2026

Agent replied · 22 January 2026

Thank you for your kind words, we are so glad to hear that you had an amazing experience working with us! Our team takes great pride in making the home buying process as stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I can't thank the team enough our move was not straight forward & Abbotts had to work extremely hard and kept there cool at all times. Extremely professional. Thank you to Lorraine, Samantha and Diane, Lisa . I would recommend Abbotts all day long and would advise using countrywide solicitors . We found it so much eaiser using them as a package because it saves so much time . I have tried it the other way the communication was problem . We are very happy with our new home All the best and thanks again

Sam · 25 October 2018

Agent replied · 23 October 2024

Thank you Sam for your wonderful 5* review of our hardworking and dedicated team at our Abbotts branch in Wymondham. It is great to read that you found the team extremely professional and that you would recommend the team to other people looking to buy and sell. Best wishes for the future, Scott.

5/5

Google

We cant thank Chelsie enough for everything she has done for us. She has been on a long journey with us from beginning to end. She never gave up! She made it all possible for us to finally beable to get our dream home. An amazing lady who did an amazing job. Supported and advised us all the way. We would recommend Chelsie to everybody looking to buy their dream home. BIG BIG THANKYOU CHELSIE.

Julie · 24 October 2020

Agent replied · 23 October 2024

Thank you for your 5* review! Wonderful to read such great comments about our local team. Kind regards, Scott.

5/5

Google

Chelsie helped me purchase my first home, she was supportivie and kept me informed all the way through. Chelsie was always on top of the admin and never once did I need to chase her. Telephone updates and texts a plenty, i always knew we were making progress. A very nice person and a ray of light for the conveyancing industry. Thank you from myself and Caleb.PositiveResponsiveness, Quality, Professionalism, Value

James · 24 October 2021

Agent replied · 23 October 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Abbotts Wymondham is the most professional, friendly and polite estate agents that we have ever used. They listen to what you want, are considerate to your needs and provide a tailored service. They are exceptional.

Kat · 24 August 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review Kat. Kind regards, Lucy, Customer Relations.

5/5

Google

Many thanks especially to Lorraine, Ayesha. If we could only do away with solicitors it would all be so much easier!

Clive · 10 June 2026

Agent replied · 10 October 2026

Thank you for your glowing 5* review, we are so glad Lorraine and Ayesha were able to assist you! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Brought thru abbotts and Lorraine was great all the way thru and was very on the ball would use again 👍🏽 …

Connor · 22 February 2025

Agent replied · 25 July 2025

Thank you for your glowing 5* review Connor. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

We found Abbotts absolutely fantastic. We found that Lorraine the branch manager went the extra mile. Danny and Sarah did the utmost to sell our property and were so very helpful with the sale of our house and Verity was great helping us with our finances. Sam was also very helpful making it a very smooth transaction and allowing us to begin the next chapter of our lives. Where other agents failed, Abbotts succeeded! 5 Stars!

Colin · 25 October 2019

Agent replied · 23 October 2024

Thank you Colin for your wonderful comments and 5* review! I will of course make sure your kind words about the Abbotts team are forwarded. Best wishes, Scott

5/5

Google

We have used Abbotts Wymondham for both the sale and purchase of our homes. Lorraine, the manager went above and beyond for us, she was in constant communication with us. We would highly recommend her.

Samantha · 10 February 2026

Agent replied · 10 October 2026

Thank you for taking the time to share your experience with us! We are thrilled to hear that Lorraine went above and beyond to assist you with both the sale and purchase of your homes. We are ecstatic to have such an amazing team member and thank you for your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Very friendly and helpful team, all the staff have been great, thank you so much.

Heidi · 10 July 2026

Agent replied · 10 October 2026

Thank you so much for your kind words, Heidi. We're absolutely delighted to hear that you found our team to be friendly and helpful, as we strive to provide customer-centric service with honesty and reliability. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Helpful, friendly supportive and professional service from all the staff at the Wymondham branch

Chris · 10 July 2026

Agent replied · 10 October 2026

We are thrilled to hear that you had a positive experience with our team at the Wymondham branch. Providing exceptional and professional service is our top priority. Kind regards, Lucy, Customer Feedback and Support Team

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