Every review we hold for the Wychavon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBe careful with them
Be careful with them. RA Bennett Stratford-upon-Avon promise everything and once you sign they don't deliver. I rented a house (for thousands), bathroom was leaking, toilet downstairs as well. Windows in a very bad condition, wind blew through the house. Cracked bathroom floor, hot water in the toilet, not working door handles and locks! They agreed to fix everything before moving in.
Some they did AFTER moving in (bathroom leak) others they never did (windows, cracked floor in bathroom, hot water toilet, extractor fan, downstairs toilet, etc).
Their maintenance company doesn't reply for months, then talk to you in a very unprofessional manner. We moved in in the beginning of May, after chasing them for 8 month to fix the above issues, they wanted to come and fix the windows and the bathroom right after Christmas on the 27th December. Of course we said that it's not a good time. Then they used this against us saying we're not cooperating. Again in a very unprofessional manner.
We wanted to leave early because of these issues, they threatened with court. Despite all of this we paid the full rent always in time for the whole year.
We moved out after one year, left the house in cleaner and in a better shape than when we moved in. Yet they're claiming £470 for cleaning and redecoration. Absolutely disgusting.
Jozsef · 21 May 2024
★★★★★ 5/5
GoogleThank you, Dionne, for making the home search so smooth and for your constant support. Your clear communication and approachable nature were truly appreciated.
Sandesh · 1 May 2025
Agent replied · 8 June 2025
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleHaving been told that we would be having an open day on our property in a two week timeframe by the salesperson Jenna, we were very impressed. However having had to pay £149 for photos, the two weeks came and went without a single viewing. I cancelled the contract and applied to head office for a refund. The official response was that I had had the full premium package and as such had benefitted in full.
The only estate agent to charge for photos, and the only one with such a vivid imagination. Don’t fall for the sales spiel there are many other capable agents in Evesham
Peter · 23 October 2020
Agent replied · 22 October 2024
Hi Peter,
From your feedback, I can see that you have raised your concerns with our Customer Relations Team who have provided you with a full response and explanation in line with the expectations of the Property Ombudsman. I am sorry if you remain unhappy, and as advised within our final view point the right to raise your concerns further in a constructive manner have been made known to you. Kind regards, Scott.
★★★★★ 1/5
GoogleDreadful experience. Tried buying a house but didn't receive a call back from Jenna so lost it. The office was not interested in making sure their client received as much as a buyer would pay. I am annoyed i had to leave a 1 star, 0 stars was not an option. Fuming with this company... They did manage to spam me with emails although didn't register. Not sure where else my data has now been sent to. 0 stars - My reply to the below response - It is too late and your mistakes cannot be reversed. House sold so unless you go buy it back and sell it to me then nothing can be done. Simple mistakes like not calling somebody should not happen.NegativeProfessionalism
Neil · 23 October 2020
Agent replied · 22 October 2024
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleFriendly, professional service. Would highly recommend
Alan · 10 October 2025
Agent replied · 10 January 2025
Thank you Alan for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just used RA Bennett in Evesham to sell our house and they were nothing short of amazing. Jenna & Nathan (and the rest of the team) were brilliant from start to finish. So helpful and genuinely cared! Cannot recommend this estate agent enough! Thank you for everything! Caroline & Ian Robinson
Caroline · 23 October 2023
Agent replied · 22 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNOT BOTHER WITH THEM !!!!!!!!
One of the worst agency and they landlords as well ... leaking roof for two years in the middle of room ... promises promises
They need be reported as they not even put through if you report emergency like leaking roof and growing mould !!
Not mention about the smell coming from outside cus they cant be bother to speak with a landlord to fix his flats and pipes or anything. Disgraceful!
They sound nice but they useless as hell.
Mamotoja · 24 October 2019
Agent replied · 22 October 2024
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
★★★★★ 5/5
GoogleAbsolutely amazing! We sold our property three years ago through RA Bennett’s, unfortunately we had to pull out of the sale but Jenna has dealt with our sale and then the situation with such care that we knew that if we were to sell again, we would definitely go back to them. Three years on and we can finally say we are sold and exchanged and using RA Bennett’s, Jenna, Annabelle and Emma, it really did make the process so much easier. Jenna especially has been a god send, from arranging a lovely gentleman to do the floor plan and photos at our convenience, communicating with everyone in our chain to keep the sale progressing, answering all my many questions and dealing with my stress and especially in getting the solicitors all on the same page and nothing has ever been too much trouble for her! Emma arranged our mortgage quickly and managed to get us a better deal than we even imagined, and had to deal with my stress getting everything sorted for the solicitors and surveys. I really cannot praise them enough! It’s amazing how much these people become a part of your life and as much as I’m glad we are finally here I will be sad not to be chatting to them anymore. I can’t put into words how thankful we are to have had such a great team helping us through.
Nikki · 24 October 2019
Agent replied · 22 October 2024
Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 1/5
Trustpilotworst experience ever i had .Dont…
worst experience ever i had .Dont believe the letting negotiators word they are lying , different negotiators are telling different things , they have no policies basically they only focus on how to lute money from customer pockets, according to their mood they will charge different amounts They are charging more rent in stratford than other letting agents and giving poor service including property maintaince, if anybody occupying their property should notice and take photographs of any damage or colour change before inn,when we are moving TDS complaint they will provide manipulated invoice so be careful ,
They are charging more reletting fees than other letting agents
not at all recommended
Dr · 22 January 2024
★★★★★ 5/5
GoogleA huge thank you to Imogen and the team for all their help finding my new home, they've been exceptional throughout making the process hassle free.
I would highly recommend.
Lee · 24 October 2019
Agent replied · 22 October 2024
Thank you Lee for your glowing 5* review and recommendation! I will pass your kind comments onward to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleByron Eacock mortgage consultant, arranged our new mortgage for us. He was brilliant, got us an amazing deal, explained everything to us at every stage so we knew what was happening. He sorted out our building and contents insurance to as we were paying way over the odds. It was so hassle free and was arranged very quickly. We will definitely be consulting Byron again in the future.PositiveQuality, Professionalism, Value
Emma · 23 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and kind words. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleFrom the first meeting with Jenna in July 2022, and subsequent regular contact with Nathan + Millie, we couldn't recommend them enough! Two failed sales, solely due to the buyer, and one successful sale, which completed today! Thank you all for your help + perseverance over the last few months!
BRYONY · 23 October 2023
Agent replied · 22 October 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI've never missed a payment on my rent and I've lived here for 7 years, I'm a full time parent with a part time job, so I'm on top up benefit's, and because of that I'm discriminated against, they trust people with full time jobs to pay their rent but not people with part time on benefits, when it's the same amount if your were on minimum wage I'm very sensible with my money like anyone who has bills and a child, being on benefits I'm asked to give a guarantor but I have no family so I have no guarantor, but they wouldn't of asked if I wasn't a single parent on top up benefits, I hate the fact, that just because some people have missed their rent payments they tarnish us all with the same brush, and in my unfortunate circumstances I don't have a guarantor so moving is even more stressful and hard work, I guess I hope that one day letting agent's won't treat people on benefits like we all have the plague.
Logan · 24 October 2017
Agent replied · 22 October 2024
Good morning, I am so sorry to hear that you were unhappy with how you felt you were treated. I can confirm that in circumstances like this it can be the Landlord's insurance and/or mortgage company that have a referencing criteria that needs to be met. As benefits are not classed as guaranteed income at the moment, in order to pass referencing you would be required to get a guarantor. The insurance and mortgage companies have strict criteria in place for their landlord's in order not to invalidate their policies, however I am sorry if this was not explained to you.
With kindest regards, R A Bennetts
★★★★★ 5/5
TrustpilotGreat Agents
Amazing company that helped us so much. Lauren was brilliant showing us round, and Penny really helped with the handover between landlord and agents. Thank you all so much you were super
Rhiannon · 18 August 2023
★★★★★ 5/5
GoogleMy new mortgage consultant Zoe Challinor was brilliant. Would highly recommend and will continue to use her in the future. I was so pleasantly surprised at how quickly she responded to my queries, and in addition, she clearly has great knowledge and experience of the industry as she had all the answers and guidance I needed. Thank you Zoe!
Mark · 24 October 2017
★★★★★ 5/5
GoogleBrilliant from start to finish. Did exactly what they said they would. Nothing to much trouble. Jenna very knowledgeable from the start. Natasha kept us updated through the sale. All very friendly and great to deal with high recommend.
Katy · 23 October 2022
★★★★★ 1/5
TrustpilotThey use very shady business practises
They use very shady business practises. They tell local builders how much you have offered so that they offer higher. the builders will then do the place up then sell it back through them and they can get more commission. Very dirty practises I would avoid.
Jerry · 27 February 2025
★★★★★ 5/5
GoogleAs first time buyers we were rather nervous about starting our house hunting process. Fortunately we were given a tremendous amount of help by Millie Calvert, who was both extremely knowledgeable and a wonderful guide. We cannot recommend her highly enough.
B · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotRA Bennett team was so helpful in…
RA Bennett team was so helpful in finding a property to rent amidst the busy Leamington. The team Penny, Lily, and Lauren were super helpful and professional. Keep shiningTeam RA Bennett!
Khadijah · 5 May 2023
★★★★★ 5/5
TrustpilotSo helpful and courteous
So helpful and courteous
Thank you so much especially to Ellouise who has been absolutely amazing at helping us with our rental property. We're just in the process of changing over tenants and the whole process from marketing to inspection of the property and making arrangements with the new tenants has been seamless. I hope we will continue a long term landlord-agency relationship.
Rebecca · 18 April 2024
★★★★★ 5/5
GoogleA huge thanks to RA Bennett Evesham team, their dealing with me to have my new accommodation is just amazing. They are quick to respond and listen queries, Specially Isobel who helps me in all. Thanks once again.👍🏻 …
HARCHARN · 23 October 2023
Agent replied · 22 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
Googleeverything started so well... until we sold hardly any contact always blaming our solicitors for time frame. phoning us constant to ring solicitors and always defending our buyer.... even though they was supposed to be acting on our behalf not his!!!!. towards end got quite pushy and rude on the phone would not use again...NegativeQuality, Professionalism, Value
Rick · 23 October 2021
Agent replied · 22 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish RA Bennett kept me informed on a regular basis. Even throughout the Covid pandemic they were able to arrange viewings. The whole process went pretty smoothly and the staff were extremely polite with nothing being too much trouble for them. Would definitely use their business again should I move in the future.PositiveResponsiveness, Professionalism
Anna · 23 October 2021
Agent replied · 22 October 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStruggled to sort out certification for documents that were needed with my soilitor (due to work commitments) Nathan Pollard sorted it out over the phone with me and saved me so much time and hassle. Greatly appreciated
Matt · 23 October 2023
Agent replied · 22 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.