Belvoir Wrexham reviews

Hi Liliana, Thank you for taking the time to rate our service!!

Hi Matt, reviews like this give us motivation, thank you so much for your positive comments...

Hi, thank you so much for your high rating!!

Hi Jackie, thank you so much for your high rating!!!

Hi, we do not have your name so we can't find your details on our system could you please e-mail Julie Rennie (Office Manager) on wrexham@belvoir.co.uk so that we can look into this further for you and see how we can improve your customer experience with Belvoir Wrexham!

Dear Katarzyna, it is with regret that you feel it necessary to submit a low review via Google. We understand you are unhappy with the outcome, however there are certain contractual obligations that you have to uphold as a tenant and despite these being explained to you prior to the event in questio n, these obligations were not met. As an agent we manage properties on behalf of the landlord and will always have to take instruction from our client, which we have done in this case. The contract is a legal document and the landlords wished to hold you to this contract; we are sorry that you are unhappy with this outcome. Kind regards, Sally Schofield

Dear Kevin We were sorry to receive your review on Google and understand this relates to maintenance issues in a rental property. I have checked all our records and I do not have you connected to any of our tenancies. At Belvoir, all tenants have access to an online maintenance reporting system w hich is accessible 24 hours, 7 days a week, I have checked this system but again cannot find any report under your name to enable me to respond in full. We do carry out regular checks of all our managed properties which enable us to identify any maintenance issues as well as an opportunity to check the property is being looked after - some issues may fall to a landlord and some issues may fall to a tenant to address. If the responsibility lies with the landlord, we usually have a level of authorised spend to enable us to instruct a contractor, however if no authorised spend is available, there are occasions when we may need to get the landlord's agreement before commencing with work. If you have an opportunity to call us, I would be very grateful so we can discuss with you in more detail. Sally Schofield

Dear Mark, We were disappointed to see your review but as you have not left any comments to explain what element of our service you were disappointed with we are unable to respond fully. We have checked our Diary Management System and also our emails, Sales, and Lettings software and are unable to find a record of your name . We would therefore be grateful if you could contact us on 01978 340030 and I will be happy to speak to you personally. Many thanks Julie Rennie

Hi Dennis, Thank you for taking the time to rate the service you received from us.

Hi Shirin, thank you so much for your high rating!

Ann Whitehead, thank you for the high star rating! We are happy you were pleased with our service.

Tasha Cavanagh, thank you so much for your high rating!