The Frost Partnership Wraysbury reviews

★★★★★ 5/5

Facebook

I just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot 😂). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend 🏅

Helen · 27 June 2019

★★★★★ 5/5

Facebook

I just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot ??). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend ??

Helen · 27 June 2019

★★★★★ 5/5

Facebook

I purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU

Deepesh · 2 June 2023

★★★★★ 5/5

Facebook

A special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)

Sue · 25 April 2024

★★★★★ 5/5

Facebook

Karen Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!

Sue · 7 January 2020

★★★★★ 5/5

Facebook

Laura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again Thank you Laura for your assistance

Rob · 12 September 2022

★★★★★ 5/5

Facebook

We started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property. Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed. Franky is a true professional and I can’t imagine anyone doing a better job.

Dorothy · 30 July 2020

★★★★★ 1/5

Trustpilot

AVOID WHIST POOJA IS THERE!

Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby. Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date. This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak. Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.

Khan · 7 November 2022

★★★★★ 5/5

Google

As an older citizen I was not looking forward to selling my house and moving. Frosts of Wraysbury were very efficient in handling an unforeseen complication and completed the sale for me in difficult circumstances. I cannot thank Billy Boyle enough for all the trouble she took looking after me. I have no hesitation in recommending them. Once again thank you Billy.

Gerald · 16 September 2019

★★★★★ 5/5

Google

As an older citizen I was not looking forward to selling my house and moving. Frosts of Wraysbury were very efficient in handling an unforeseen complication and completed the sale for me in difficult circumstances. I cannot thank Billy Boyle enough for all the trouble she took looking after me. I have no hesitation in recommending them. Once again thank you Billy.

A · 26 June 2019

★★★★★ 1/5

Trustpilot

There is no complaints process

There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership. The service levels are unsatisfactory and no issues are resolved.

Jaspreet · 3 April 2024

★★★★★ 1/5

Trustpilot

Landlords stay away

Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property. One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it. Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.

Omega · 4 February 2022

★★★★★ 5/5

Facebook

Mrs. Brittany Dupree is the best stock trader I have ever seen, I saw a post about her and the testimonies people where saying, I had to give a try……yeah, I can really say she is good. I have made profits from her signals, now trading with €10,000. I highly recommend her……..she is good in her field. Contact her for more inquiries on. Email: brittanydupre85@gmail.com or WhatsApp: ‪+14069705581. ‬‬

Olivia · 2 April 2023

★★★★★ 1/5

Trustpilot

At the end of the rental period high fee 490 GBP

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office

Ugur · 5 February 2025

★★★★★ 5/5

Trustpilot

Jamie Berryman is a Saint

Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.

Marianne · 10 June 2021

★★★★★ 5/5

Facebook

Matthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market. I would have no hesitation in recommending their services.

Neil · 3 April 2021

★★★★★ 1/5

Trustpilot

Very bad experience with the feltham branch staff!!

Very bad experience with the staff!! Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else. Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else. Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update. Refund has been issued still waiting for it. I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market? No communication withing the staff. I have to chase all the time I would say its a waste of time dealing with company like this!!

Amardeep · 24 March 2021

★★★★★ 5/5

Trustpilot

Carla has been such great help

Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.

Tracey · 21 December 2024

★★★★★ 1/5

Trustpilot

Letter beware!

We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.

Richard · 22 October 2020

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 5/5

Facebook

Frosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.

Joe · 20 May 2021

★★★★★ 5/5

Facebook

Excellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!

Jack · 25 May 2022

★★★★★ 5/5

Google

We used our local estate agent, who were the best people for the sale of our house. Their knowledge of the area and their professionalism, were definitely key to the success of achieving this. We would like to thank in particular Billy Boyle for her initiative in seeing us through this stressful time and her tireless work in helping us with a smooth transition of procedures, talking us through each stage. We will certainly recommend Frist Partnership to anyone selling from the area in the future.

A · 26 June 2019

★★★★★ 5/5

Google

We used our local estate agent, who were the best people for the sale of our house. Their knowledge of the area and their professionalism, were definitely key to the success of achieving this. We would like to thank in particular Billy Boyle for her initiative in seeing us through this stressful time and her tireless work in helping us with a smooth transition of procedures, talking us through each stage. We will certainly recommend Frist Partnership to anyone selling from the area in the future.

Linda · 16 September 2018