King & Chasemore Worthing Sales reviews

★★★★★ 5/5

Google

I contacted a few letting agencies and after speaking to some of them I felt very disheartened as they didn't really seem that bothered about getting back to me with any queries, questions or even just to organise viewings. When I spoke to Aisling and Rebecca it really showed that they care about the properties they have have to offer, and the customer service was impeccable. They've given me lots of advice. The manager Jessica was also really lovely to and I would highly recommend speaking to this team. I really hope I end up finding a new home via them.PositiveResponsiveness, Professionalism

Julia · 25 October 2021

★★★★★ 5/5

Google

E Denley I have just moved into a rented property that I absolutely Love and already feels like home! It has been a particularly stressful time for me and Rebecca and her team were patient,considerate and professional. There was a maintenance issue that needed to be resolved and they went out of their way to get this completed before I moved in and was impressed that the flat refurbished before I moved in and gave me confidence that this agent cares for their tenants.Would recommend.PositiveResponsiveness, Quality, Professionalism

Jim · 25 October 2021

★★★★★ 5/5

Google

I couldn’t be more impressed with our whole experience dealing with Jack at King & Chasemore. So professional every step of the way. They found us great tenants and everything ran very smoothly. Highly recommend 🤩 Flo was a super star too! …

Noele · 24 September 2024

★★★★★ 5/5

Google

From the time that I inquired about the property to the time that we paid the holding deposit, Amelia is with us every step of the way. She’s very nice and gives all the information we need. She’s very passionate with what she does. We appreciate her giving us a call every time that there’s changes or update that we need to know. Thank you Amelia. Again, you made our day. 🤗

Reyann · 25 October 2022

★★★★★ 1/5

Trustpilot

Extremely poor service and complete lack of professionalism.

An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service. That complaint was also ignored. If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely. I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.

AC · 26 January 2026

★★★★★ 5/5

Google

We meet Angel at our viewing property, she proved to be knowledgeable, informed and very enthusiastic. Angel had clearly done her homework and was able to answer our questions and offer advice. The viewing could not have gone better. Happily we had an offer accepted on the property this morning. All in all Angel was very professional.

William · 29 November 2023

★★★★★ 3/5

Trustpilot

The agents don't "manage the properties" and therefore literally don't know anything about them

I don't know if this is common in the UK but I find it quite appalling: I had a viewing a few days ago for a flat in Brighton. The agent could not answer a single question (for example, when I asked about the EPC rating or asked if the intercom was in working order.) The property itself was okay, but it was clearly in need of some renovation (like painting a patch on the bedroom wall.) However, nothing seemed to work. The exhaust hood above the cooker didn't work, neither did the light, which the agent didn't seem bothered about. They apparently "don't manage the properties" and it's the landlord's responsibility but... don't they WANT the prospective tenants to WANT to rent the place?! Wouldn't it be more effective to check a property when it goes onto the market first and take note of all the things that need to be done, and tell the landlord to take care of it before the viewings? So weird. This clearly doesn't make me wanna live there!! They'd have a much better chance at renting if they were more thorough with inspections (if they even do any.) Why would I wanna move into a flat where stuff hasn't been properly looked at, and get the landlord to fix stuff AFTER I've moved in? Doesn't make sense to me.

Ava · 14 January 2026

★★★★★ 5/5

Google

Amelia helped and showed my 88 year old Mother around a property and the whole team realised my mother is not of the era of email and technology . But made it easy for me to help and assist her and kept us updated in a timely manner . Nice to see good customer service .

Simon · 25 October 2023

★★★★★ 5/5

Google

I walked into King and Chasemore for advise on my tenant who was not paying their rent. The amount of legal advise I got from them was so helpful they really know their stuff! I will definately be renting my properties out through these lovely ladies from now on. Be careful of small companies they are clearly eager for your money but don't know the latest legislation. This advise was free too!! Thanks to Melanie and JessicaPositiveResponsiveness, Professionalism

M · 25 October 2020

★★★★★ 4/5

Google

Although not complete yet, Rebecca Bradley has been brilliant so far. She is friendly, polite and extremely helpful. She is prompt in responding to emails and enquiries and a pleasure to do business with. My partner and I are very much looking forward to moving into our new home! 🙂

Lucy · 25 October 2023

★★★★★ 5/5

Google

I rented through king & chasmore and found them excellent. Had to leave due to a relationship breakdown, they supported me with compassion and professionalism. I would like to personally thank Neill and Jack ,from the Worthing office , you were both amazing !

Jo · 27 February 2024

★★★★★ 5/5

Google

NOBODY DOES IT BETTER I am 76 years old and after 10 years of renting, effectively paying for the purchase of the property I rented - and never once missing a payment, and keeping the flat in a good clean condition, my landlady served me with a Section 21 ‘no fault eviction’ notice and gave me a month to find alternative accommodation. To add insult to injury, during my ten-year tenure my state pension increased by 17.5% but my rent increased by almost 40% over the same period. To solve my dilemma of imminent eviction, having approached several estate agents and letting agencies without any joy, I approached King and Chasemore and explained my dilemma. What a sea-change. Not only did Jack the viewing agent pull out all of the stops to find me a comfortable dwelling that fit within my budget, he went the extra mile to locate a beautifully decorated property with deep-pile fully fitted carpets throughout that also benefits from central heating and a modern fully-fitted kitchen and bathroom. It didn’t stop there! King and Chasemore offer an insurance arrangement that is unique to them, that does away with having to provide a large sum of ‘dead’ money as a ‘security deposit’, which depreciates in net worth over time as the cost of living rises. As you can imagine, being on pension, only having to pay a small yearly insurance premium has made a HUGE positive difference to my finances. King and Chasemore’s commitment to exceptional customer care again shone through when I moved in. I sought permission to hang several framed art prints and hang my flat-screen TV on the wall above the fireplace to make my flat homely. The receptionist contacted the landlady there and then, and less than 24 hours later I was given the go ahead to hang my pictures and mount my TV using the correct manufacturers wall mounting bracket. It does not get better than that. All the way through my perilous journey the management and staff of King and Chasemore not only act in a highly professional manner, they have been the essence of kindness to me in my hour of need. If you have need to move into rented accommodation, you will NOT find a better company to take care of you and help you to locate a property that suits your needs and budget. FIVE STARS

William · 24 September 2024

★★★★★ 5/5

Google

Had Rebecca come to my property to carry out a valuation. After having multiple agents offer many different services at different costs, i found Rebecca very informative and helped me understand the process better than any other agent. Very efficient and answered all of my questions! I will be taking on Rebecca and her team when i'm ready to let!

Horsham · 25 October 2022

★★★★★ 5/5

Google

King and chase more is a great company and have very experienced team which dealt with all my concerns and queries, especially Erin. Highly Recommend.

Jenny · 5 December 2024

★★★★★ 1/5

Trustpilot

King & Chasemore Saltdean (Countrywide

King & Chasemore Saltdean (Countrywide Residential Lettings Ltd), disgraceful, dishonest, and a serious risk to landlords. This company should not be trusted with anyone’s property or money. My experience has been appalling from start to finish, and their handling of rent and complaints has been nothing short of scandalous. • Rent unlawfully withheld, My tenants paid rent in full, yet over £1,500 was withheld without explanation. Only a small fraction was ever passed to me. • Contradictory complaint responses, Their Stage 1 complaint response confirmed that funds were being held. Yet at Stage 2, senior executives stated that no funds were held “beyond 4th August.” This was false. On 15 September, their own Saltdean branch confirmed in writing that funds were still being held in Countrywide’s client account. • Misleading and inaccurate Final Response, Their final Stage 2 complaint response flatly denied holding rent, despite written evidence from their own Saltdean branch proving otherwise. This demonstrates either incompetence at the highest level, or deliberate misrepresentation. • Terrible service throughout, Emails ignored, phone calls not returned, and when I visited the Saltdean office in person I was told they were “too busy” to even read my email. Instead of resolving issues, they created confusion, delay, and financial loss. • Complaint process is a sham, Deadlines ignored, evidence brushed aside, and responses riddled with basic legal errors. At every stage Countrywide downplayed or denied the seriousness of their failures. Due to legal restrictions and sensitive information, I am not able to upload the documents I hold, but I wish I could, so everyone could see for themselves just how dishonest this company has been. Countrywide Residential Lettings Ltd, trading as King & Chasemore Saltdean, has shown itself to be unreliable, unprofessional, and dishonest. They mishandled rent, contradicted themselves at every level of complaint handling, and misled both me and my tenants. I have now escalated this to The Property Ombudsman and will be pursuing legal action to recover what is owed. For your own protection, avoid King & Chasemore Saltdean (Countrywide Residential Lettings Ltd) at all costs. They are a disgrace to the industry.

KHPR · 25 September 2025

★★★★★ 5/5

Google

I've been working Melanie Cook to arrange and move into my new flat. There is good service, and then there is the help Mel has provided; it's next level. Incredibly quick responses, extremely helpful, highly professional and patient. This has all gone on during Covid, so being this much help speaks volumes about the level of service and care put forth by Mel and the wider K&C team.PositiveResponsiveness, Quality, Professionalism

James · 25 October 2020

★★★★★ 5/5

Google

Lauren W. in the lettings team is the reason we came to King & Chasemore with our properties. Lauren is an absolute professional, kind, courteous and brilliant with people. She has an excellent knowledge of the local market and helped us navigate the lettings process at all stages. I would highly recommend King & Chasemore with employees like Lauren looking after you!PositiveResponsiveness, Quality, Professionalism, Value

Luke · 25 October 2021

★★★★★ 5/5

Google

We are new tenants with these agents and our experience thus far has been excellent. Jack and his team are friendly, sensitive and reassuringly informative. I would highly recommend to prospective tenants and landlords alike.

Peter · 27 May 2024

★★★★★ 5/5

Google

Had an amazing experience with the company , especially jack in particular really helped us with out applications and made the whole thing stress free , also Dan and Neil were extremely helpful. Big thank you .

Khalil · 29 December 2023

★★★★★ 5/5

Google

Aisling and Rebecca were absolutely brilliant from start to finish. The service, professionalism and friendliness of the staff all round has been, and continues to be, fab. Very happy to be renting through King & Chasemore and will use them again should we need to move in the future!PositiveQuality, Professionalism, Value

Becky · 25 October 2022

★★★★★ 1/5

Trustpilot

Not honest

This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.

John · 29 June 2025

★★★★★ 5/5

Google

Got to say that they were excellent. Alicia in the office at Worthing was constantly contacting the legal teams and purchaser to resolve issues which could delay the chain and regularly updating me on the progress. Would have been a trickier process without that attention to detail I am sure.

Mike · 25 October 2022

★★★★★ 5/5

Google

Both Amelia and Flow were incredibly professional and personable throughout my interactions. The process was very smooth and I was surprised at how easy it was to put and offer/have an offer accepted on a property.

Chris · 25 October 2023

★★★★★ 5/5

Google

Worked with Jack moving into our new flat. Nice lad very accommodating and sorted everything smoothly.

Owen · 22 October 2024