Jacobs Steel West Worthing reviews

★★★★★ 5/5

Google

I sold my one-bedroom flat through Jacobs Steel after being disappointed with another local agency. The experience was night and day. From the very beginning, Amy was professional, proactive and kept me informed throughout the entire process. Communication was excellent, and I always felt she had my best interests at heart. I really appreciated the honesty, responsiveness and attention to detail. I wouldn't hesitate to recommend Jacobs Steel to anyone looking to buy or sell a property. Thank you to the whole team for making the sale such a positive experience.

Don · 11 August 2026

★★★★★ 5/5

Google

Best estate agents in Worthing. After attempting to sell our house for close to a year with 2 previous agents, Charlie was the only agent that gave us a realistic price and as a result found us excellent buyers. Jasmin took the best photos and really showcased the property. Evan did all viewings, was friendly, knowledgeable and consistent. Charlie did an excellent job of keeping the chain together and constantly keeping on top of the solicitors. He also offered me excellent advice even when I was listed with other agents previously. Definitely recommend!

Emma · 11 July 2026

★★★★★ 5/5

Google

Jasmin Massie was the estate agent for a property we have just exchanged on, and from start to finish she was fantastic! During our two viewings she was incredibly professional, helpful, and gave us space to have a look around. During the whole process Jasmin was so on the ball! She was incredibly communicative, helped to chase the relevant people throughout the chain, and was integral in keeping the process moving. The purchase ended up going so smoothly thanks to her help - she was a real star!

Becky · 11 June 2026

★★★★★ 5/5

Google

The agents were very helpful throughout, advising on price and offers received. In particular Jane Barlow their sales progressor was excellent, going up and down the chain to keep everyone informed. There was a major problem at the bottom of the chain just before exchange and I am sure that without Jane the chain would have fallen through. Thank you Jane!

Julie · 11 July 2026

★★★★★ 5/5

Google

Jasmin Massie and the team at Jacobs Steel have been outstanding in their service and attention. They have been honest and responsible in their advice every step of the way, which has taken a lot of stress out of the process. I would strongly recommend.

Robert · 11 June 2026

★★★★★ 5/5

Google

We recently sold our 1-bedroom flat through Jacob Steel, and Neil and his team at the West Worthing branch were exceptional from start to finish. After an initial comprehensive valuation with Neil, Amy took fantastic photos and wrote the particulars, making our flat look beautiful. Morgan and Jasmin conducted the viewings, always providing excellent feedback and communication. Our property was a leasehold flat, and the team really took the time to understand all the finer details to share with potential buyers. We faced a few hurdles along the way, including a collapsed chain and losing a buyer, but they found another within just four days. Despite challenges with solicitors and communication from other parties, Neil and Charlie were instrumental in navigating everything smoothly. They kept us and our buyers updated every step of the way, never gave up, and truly went the extra mile. I cannot recommend this team highly enough. If we ever sell again, we know exactly where we’ll be going. Thank you so much, Neil, Charlie, Morgan, Jasmin, and Amy!

Russell · 14 November 2025

★★★★★ 5/5

Google

Charlie Haines is simply the best Estate Agent I've ever had the pleasure dealing with. Charlie is very personable, professional, efficient, courteous and proactive. Initially Jacobs-Steel Goring is a great source of suitable / available properties with Charlie at the helm. Once offer made/accepted Charlie gives full support as he communicates well, follows up/chases replies and information as and when necessary whilst keeping tabs on what is happening at all times throughout conveyancing process until all brought to satisfactory conclusion. His Team are excellent too. I highly recommend, without hesitation, Charlie Haines and his Team at Jacobs-Steel Goring. Many thanks and best wishes Charlie.

Robyn · 14 October 2025

★★★★★ 5/5

Google

Jacob Steel were nothing short of amazing when selling our property recently. From start to finish, everyone we came into contact with was professional, friendly and hard working. A special thanks to Joe, our sales progresser who worked hard to a tight deadline for us and managed to negotiate between ourselves and the buyer with ease. They actually managed to get an offer for us before we even went to market and 4 months from offer to completion, so we are extremely happy. So impressed with your team and we will definitely be using your service again in future. Thank you all!

Hannah · 11 October 2025

★★★★★ 5/5

Google

Neil and the team at Worthing were extremely professional and understanding when selling our house. They accompanied all viewings and provided regular feedback. I feel they went the extra mile to support us throughout the whole process, particularly as we were only interested in buying one house in Wiltshire! I would also like to give a shout out to Charlie, Amy and Rachel who was so helpful throughout the aftersales process, ensuring everything moved forward quickly. I would highly recommend their services.

Lorayne · 11 October 2025

★★★★★ 5/5

Google

We had an absolutely fantastic experience with Jacob Steel Estate Agents, and I can't recommend them enough! The service was great, and Charlie, in particular, went above and beyond to ensure everything went smoothly. Charlie was incredibly professional, knowledgeable, and always willing to take the time to answer our questions. He made what could have been a stressful experience so much easier, and we always felt like we were in good hands. The entire team at Jacob Steel was friendly, efficient and reliable. Thank you to the Jacob Steel team, for making my property journey such a positive one!

Laura · 11 October 2025

★★★★★ 3/5

Google

I bought my first home through Jacobs Steel and had a very mixed experience with them. Initially I didn't have a great first impression of them. The first guy I spoke to on the phone couldn't get his head around the fact that I wanted to buy a flat and not a house and made me feel like I had to justify it to him whereas other estate agents at other companies that I spoke to understood this straight away and didn't question my preference at all. The viewing was really good and the agent who showed us around (Jasmine I believe) was really nice and knowledgeable. We contacted them to ask some questions which they answered very quickly. We made an offer on the property and we were then contacted to inform us that other people in a similar situation had also made similar offers so instead of us being able to bid for the property we were told we had to say our "last and final offer" and whoever made the highest offer would get the property. I had to make a very quick decision to offer over the asking price because we really desperately wanted this property and we had to wait to hear if we had won, which we did. I thought this way of making a last and final offer was an unfair way of doing this as we had no idea what anyone else was offering so we could have been paying way more than we needed to. I understand it's easier for the estate agent to save them going back and forth but even so it put pressure on us as buyers to make a quick decision. I also found I was constantly speaking to different people from Jacobs Steel and I never knew if I was speaking to someone new. They also tried to push their mortgage advisor eventhough I told them I already had one of my own. My opinion of Jacobs Steel improved a lot during the rest of the process. Jane was amazing, she helped to chase the Solicitors, she kept us updated about the chain and she kept in regular contact with us all throughout. On collecting the keys we got a couple of brownies and a card from the team. All in all a very mixed experience as a buyer and based on this if I was to sell my property if future I would think twice about using them

Zoe · 14 September 2025

★★★★★ 5/5

Google

We could not thank Amy enough for selling our house so incredibly quickly! We knew that we needed a fast sale due to our onward circumstances and she has gone above and beyond that. The pictures made our house look amazing and we had so much interest thanks to Jacobs Steel. We were kept up to date with everything and nothing felt like hassle. So glad that we have been able to sail through this process!

Lily · 11 October 2025

★★★★★ 5/5

Google

Leigh and Nichola were fantastic! Leigh took the time to get to know us as investors and found the right property and vendor for us. Leigh is unlike any other agent we've met before super kind yet professional, thoughtful and friendly and took the time to get to know us before suggesting a property for us. If you're thinking of investing in a commercial/Investment property I really would recommend speaking to Leigh and Nicola.

Nick · 11 October 2025

★★★★★ 5/5

Google

Neil , Jane and team at Goring Road branch made the experience of selling my deceased parents bungalow in Goring a stress free one. From the very get go with a friends recommendation to use JS, the process of selling the property was actually a pleasant one considering the circumstances . The JS team were calm , sensitive ,patient and very happy to be contacted if clarification was needed. I would happily recommend to families in similar circumstances . .

Fliss · 31 July 2025

★★★★★ 5/5

Google

We (vendors) have been very impressed with the whole service we have experienced with Jacobs Steel. From Neil the manager's initial visit to view and value our home, the viewings being set up and the subsequent negotiations, things have gone smoothly and efficiently. Neil has always promptly responded to our enquiries, calls have been returned when agreed by all staff. We would like to add our thanks to Rachel, their sales progressor, who went above and beyond to help us on our way. Well done, team!

Alan · 28 February 2024

★★★★★ 5/5

Google

The Choice is yours but the evidence talks for itself. I can only tell you about our experience and it comes from a cautious place. Me and my wife both have visual disabilities which means we may miss a trick or two when viewing and choosing properties. Neil Simmons, Goring Road Branch Manager, did his best to learn our individual needs and act accordingly. He made us feel that we were the most important thing in our venture and juggled all situations that arose extremely well. His Team were extremely professional and were always very helpful when we phoned, finding out what they could at that moment. The choice to sell and purchase through Jacobs Steel was based on the sensible decision. My wife and I were not lead by making as much money as possible but we did want what was fair and we felt Jacobs Steel were the fairest of the 4 we approached. They were Honest, Upfront, trust worthy and very professional. We would recommend them and work with them again. "Thank you Goring Road Jacobs Steel"...

Richard · 29 January 2024

★★★★★ 5/5

Google

A truly fantastic experience from start to finish. As first home buyers, we were quite anxious about the journey and what we needed to do. However, Jacobs Steel made the process very easy and stress free! They were brilliant from start to finish - endless advice and support, ready to help wherever possible, from offer to exchange. Truly over the moon that we chose to go with Jacobs Steel and a special shout out to Amy W and Neil for the regular contact and updates. 100% would recommend to all and will go with JS if I choose to buy again in the future.

A · 29 January 2024

★★★★★ 5/5

Google

There are too many positive things to say about the whole team at the goring branch but I’d like to specifically thank Charlie who was acting for the seller, but felt he supported, guided and managed my sons purchase with his client with professionalism, efficiency and openness. I don’t think the sale would have happened without him. If I was to sell my house I would not hesitate to use this team. Can’t recommend enough.

Sue · 14 July 2025

★★★★★ 5/5

Google

Amy Wootton has been absolutely amazing from start to finish and to be honest we probably would not of completed on the purchase if it was not for her, as first time buyers at times it was a little over whelming however Amy did a fantastic job at speaking to our solicitor and the sellers and making sure communication between all parties was faultless, could not recommend her or any of the team at Jacobs Steel enough, when the time comes to look for our next place they will be one of the first places we go to. Thank you again for all your help

Martyn · 11 December 2023

★★★★★ 5/5

Google

My 80 year old grandmother is relocating to Reading and it was important we chose the right estate agent to look after her. We invited 4 agents to see her bungalow and Neil at JS stood out from the crowd. He was more professional, positive and knowledgeable about the local market. His team backed him up and thanks to Charlie and everyone else we dealt with. Neil went above and beyond with the buyer and we’re very grateful for his hard work. Thanks again, Charlie and Gill.

Charlie · 2 December 2023

★★★★★ 5/5

Google

Can't rate the team at Jacobs Steel highly enough. After 2 chains fell through, we signed with them on a Friday and had 9 viewings booked for the following week. After accepting an offer, the sale process took around 6/7 weeks. They have been courteous, polite, understanding and on the ball the entire process. Special shout out to Amy for always being there! Thank you so much again, looking forward to our new chapter!

Natalie · 14 July 2025

★★★★★ 5/5

Google

I can confirm that my purchase of my retirement flat in Rotary Lodge, Worthing was handled brilliantly by the Jacobs Steel team in the West Worthing office - all the way from the viewing to moving in. I was kept fully informed during a difficult/protracted process, (due to problems further back in my chain), being given much support/advice along the way and with making arrangements, such as carpet cleaning, etc., prior to moving in to make things easier/smoother.

Ian · 15 October 2023

★★★★★ 5/5

Google

We cannot thank Jacobs Steel and Charlie enough for selling our garage. Within a day of listing, we sold the garage and this is down to their fantastic knowledge of the area, their client list and proactive approach. Charlie kept us up to date with progress and nothing was too much trouble. We wouldn’t hesitate to use them again!

Hannah · 11 October 2025

★★★★★ 5/5

Google

We want to say a massive thank you to Jane! You went above and beyond to support the chain to get things through as smoothly as possible. You were incredibly professional and kind. We couldn’t have done it without your dedication so we thank you very much. We wouldn’t hesitate to use JS again for our next property move!

Holly · 11 October 2025