Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlan Blythe has supported us with two mortgage applications and provided an excellent service. He is always really helpful, well informed and patient while decisions are made. He has been flexible and responsive in providing guidance, for …
Alix · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words and continued support, we are grateful to have the opportunity to work with you and help with your mortgage needs. It has been a pleasure to assist you and we will always strive to provide the best service possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience with Fox and Sons. The team were friendly and proactive, and they made the whole process smooth and stress-free. I would highly recommend them and would happily use their services again :)
James · 17 February 2026
Agent replied · 17 April 2026
Thank you for sharing your positive experience with us! We are thrilled to hear that our team was able to make the process smooth and stress-free for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
Ryan · 22 May 2024
★★★★★ 5/5
GoogleJamie Turner was incredible from start to finish. As a first time buyer I had endless questions, and Jamie was always ready to help. Very reassuring, patient and moved things along quickly. Thank you Jamie!
Sarah · 26 August 2024
Agent replied · 25 October 2024
Many thanks Sarah for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA big thanks to Jordan Nicholas
A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her
Alex · 24 September 2025
★★★★★ 5/5
GoogleJamie Turner was fantastic from start finish, he was able to answer all our questions and nothing was too much trouble. Will definitely be going to Jamie for mortgage advice in the future
Alex · 26 August 2024
Agent replied · 25 October 2024
Thank you for leaving us your superb 5* review Alex. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
Robyn · 12 October 2024
★★★★★ 1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
Ali · 27 January 2026
★★★★★ 5/5
GoogleJamie was extremely professional and passionate about his job, his service was outstanding and he led me through each step making sure I understood everything. I highly recommend him he’s a true superstar.
Katie · 27 June 2024
Agent replied · 25 October 2024
Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
Andre · 16 April 2026
★★★★★ 1/5
TrustpilotHarassment!
Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued.
Lou · 13 March 2026
★★★★★ 1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
YS · 14 September 2025
★★★★★ 2/5
GoogleAppointment with the state agent
A Gentleman came to the house did a lot of bragging on how much the company took. And are the biggest estate agent going round this area?And it worked in london and all over the place and takes a lot of money for the company which actually I did not care about and lost interest quite.
Viewing
Was not impressed with a showing. Just look round there was no guidance in buying the house that we were looking at or any information .
A lot of Her answer was. I'd have to ask the office or most of my questions. I didn't get a good vibe from this state agent at all.
Jacque · 28 May 2024
Agent replied · 25 October 2024
Dear Jacque, thank you for sharing your feedback with us. We apologize for any lack of guidance provided during your viewing. We appreciate your comments and will use them to improve our services in the future. If you have any further questions or concerns, please feel free to reach out to us directly at complianceresidential@sequencehome.co.uk
★★★★★ 1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
Colm · 12 May 2023
★★★★★ 5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
Max · 28 April 2023
★★★★★ 1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
Paul · 19 May 2026
★★★★★ 5/5
GoogleCan’t recommend Fox and Sons enough. Really friendly team who can’t do enough for you and made the home buying process very straightforward. Won’t hesitate to use their services again.
Tom · 17 January 2026
Agent replied · 17 April 2026
Thank you for the kind words! We're thrilled to hear that you had a positive experience working with our team at Fox and Sons. We look forward to helping you with any future home buying needs. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything.
Wendy · 13 July 2026
★★★★★ 5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
Mrs · 19 October 2024
★★★★★ 5/5
GoogleI had a viewing with Fox and sons and Ben was very knowledgeable and helpful. Thank you.
Louis · 10 December 2024
Agent replied · 24 December 2024
Thank you for your 5* review Louis. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
Josh · 9 January 2023
★★★★★ 1/5
TrustpilotPersistant phone calls
My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.
Timothy · 5 November 2024
Agent replied · 25 December 2024
Dear Timothy, we are very sorry you have had this experience with one of our branches. we take all feedback very seriously and this has been passed on to the area management team who will deal with the office and improve the levels of service.All the best for the future Fox and Sons
★★★★★ 1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
Mrs · 1 January 2023
★★★★★ 5/5
GoogleBen Dann from the Goring office Fox & Sons recently did a valuation on my mums property and was very helpful and informative
Milly · 17 February 2026
Agent replied · 17 April 2026
Thank you for sharing your experience with us! We're so glad that Ben from our Goring office was able to provide such helpful and informative service during the valuation of your mom's property. Kind regards, Lucy, Customer Feedback and Support Team.
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