Bridgfords Worsley reviews

★★★★★ 1/5

Trustpilot

Mental totally mental!!

Mental totally mental!!! 8 months without oven want to move out they extend the deal got us to pay an other 2 months then when we finely get out they are ignoring my mail about deposit and even telling me the connection is bad they can't hear me I'm home and I can hear you perfectly good over the phone you are using in the office.. Do not use them fully incompetent might as well dig a hole in the ground and live there for better service rent at your risk. Matthew better call me back about my deposit.

Julliiuuzz · 13 June 2020

★★★★★ 1/5

Trustpilot

Dreadful and unprofessional at Bridgfords

I’ve had nothing but trouble with Bridgfords Darlington and their property management centre. As a landlord and paying for a fully managed service, I don’t expect to have to tell my agent every single month that the rent is late and get them to chase it! They failed with each tenant to set up a standing order. Had 2 really bad tenants and don’t believe they conducted the references correctly as the tenants history speaks for itself. They must have known they had a history of non payment and damaged properties.....After raising concerns about a recent tenant I was told I was wrong, they wouldn’t investigate and to give them a chance. The outcome was £1000 in damage for which I was only awarded £305 by zero deposit. After I complained early doors I was given a discount on fees and a named contact in branch but this didn’t help. Emails sent were often badly worded, spelt incorrectly and not professional. After ceasing my contract with them and waiting for my zero deposit claim they held onto my claim payment for 4 weeks. No emails from them or calls to say why. I called weekly but got no answers apart from “we can’t find the payment” and no apologies. Sent a formal complaint to the accounts department about holding onto my money and the response was simply “ the payment has been released and will be with you in 3 working days”. That’s the official response to a complaint. These people are literally unbelievable. Bad tenants, avoidable damage ignored and dreadful customer service through their “fully managed” service. Please do not use this company. You’ll regret it I promise.

Joanna · 14 May 2020

★★★★★ 2/5

Trustpilot

Avoid

Had to leave my rented property for work purposes.

Jay · 9 September 2025

★★★★★ 1/5

Trustpilot

There own staff took my property off…

There own staff took my property off the market. Because someone wanted to view it but did not have enough funds to purchase. They then since said I called There member of staff vulgar words which I never did and it was me who asked to remove my property. DO NOT use these to sell your property at your peril if you have any sense. One word.... shocking.

Jason · 28 June 2022

★★★★★ 1/5

Trustpilot

Unfortunately I had to give a one star…

Unfortunately I had to give a one star just to write this shame they don't have a minus star, this company with out dought ie(durham branch) is the worst and set of people that me and my partner have had to to deal with, after renting a property for over 4 years through this agent it has been nothing but poor communication and lies, after leaving this property and moving forward to another property, my partner by genuine mistake when handing keys back also handed in our new garage door key, when we informed staff the durham branch(Sophie) refused to give them back after 3 weeks of asking this person now claims they have never had them, nothing but lies from this person, now we are having our calls ignored, his person attitude is nothing short of absolutely disgusting, I work with thousands of customers, if I spoke or treat or even remotely spoke to anyone of them slightly in this manner I would be finished on the spot, this person(Sophie ) is now holding our bond to which the landlord has personally thanked us for leaving the property immaculate, anyone wishing to use this company I would strongly advise do not they are nothing but unprofessional, ignorant, rude, totally disrespectful to peoples needs, and absolute bare faced liers

Mr · 20 December 2019

★★★★★ 1/5

Trustpilot

Be very careful with them

Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records. I will tell you my story briefly. Rented an apartment in machetes City Centre, had to pay £950 deposit. Was supposed to move out 1st November, called them 3 times in October to tell them, first 2 times they said they would send me a form to sign and send, that didn’t happen, called them a third time and they said they were busy and would call me back later that day, didn’t happen either. 1st of November I pop by to drop the keys and denied all attempts to reach them from my side. 3 weeks later I call them to claim the deposit, they said according to their system I was still in the apartment and denied me passing by the 1st and handing over the keys. Still don’t want to return the deposit. Had to open a cause in court now. ASK WRITTEN PROOF OF EVERYTHING YOU DO!

Keven · 17 December 2019

★★★★★ 1/5

Trustpilot

What a shambles if you need a mortage…

What a shambles if you need a mortage reveiw I would give a wide birth 5 months down the line still nothing the first time we used these they were great 3 years ago but this time was painfull been forced to go to hills residential who were very fast and efficient worst experience of my life and will not be using these again please feel free to get intouch and would tell you it all but the bad experiences that are on here are all true sorry but I have got that much to say to fill this site twice over hope you dont go through same experience at bridgefords swinton

David · 9 November 2019

★★★★★ 1/5

Trustpilot

Swinton Branch Really bad experience from this guys…

Really bad experience from this guys bad costumer service,I went there booking an appointment with the financial advisory he was completely rude also asking me a lo of financial information without giving me any information saying that he doesn't have enough detail after giving him what was required.They should respect their costumers if they want to be in this business ...now days it seems like you work for nothing because ones you want to invest you money you find thiss di** heads...Before you go to a viewing guys always make sure to research who you dealing with some people waiting in their desk to treat you as nothing...

Ibrahim · 5 November 2019

★★★★★ 1/5

Trustpilot

The worst experience I've ever had as a tenant

I was a tenant in the North West. They were ridiculously thorough with my background checks, even though I have a perfect tenancy history. But they made it very difficult and the whole process dragged on for many weeks. But I was eventually able to move in. The experience was enjoyable at first and I liked the flat. Then the agency let a bunch of 18 year olds move in on the bottom floor. The woman, M., felt sorry for them and even gave them a fiver towards their electricity fees. I took one look at them and realised they were going to be a nightmare, so planned to move out as soon as my six-month tenancy was up. It was so obvious they were going to be trouble, how vacuous of the agency to let these unproven tenants move in with no past history in renting. Especially considering the ridiculous rigmarole I had to go through to clear their various renting history checks. Sure enough, my new neighbours were a nightmare. Ultimately, they trashed their flat and abandoned the property. Robbing my flat in the process, so I had to get the police involved. To make matters worse, despite constantly asking the branch to fix the front door to the entire property, they didn’t. All you had to do was push on the front door lightly and it opened. So the youths had a perfect excuse to rob everyone. Which they duly did. It quickly got frightening. Once the youths moved in, on several occasions around 1 am some of their rivals (the youths were obviously going out and creating acrimonious issues) battered the front door down to the house. At one point their flat was ransacked by a rival gang. They literally tore through the flat as I watched helplessly from upstairs, a gang of 10 or so trashing the place. I was wondering if I was next. Shortly after the youths downstairs started begging me for money, stole from my other neighbour, and turned the back garden into a tip that led to a complaint from those in the area to the council about the mess the youths were generating. Once my flat was robbed (and it was obvious the youths had done it), Brigdfords clearly didn’t care. I came home one night and the door was axed in at the lock and had been rammed open. The replacement Bridgfords provided for a door handle was a block of wood drilled in over the top of the gaping hole where the lock had been. They took that approach very obviously to save costs on a new door. So I had to heave at that just to get my door open. I brought this up with M. and she got cross that I did, suggesting the issue was already solved. One of the repairmen rounded on M. over the state of the front door to the whole property and they FINALLY fixed a solid lock to it.Eventually the youths abandoned their flat and occasionally reappeared, either pretending to rob it again or to tear down any repairs put in place. All of this because M. felt "sorry" for one of them, they put everyone else through that nightmare. At one point I went into the youths’ abandoned flat as the door was hanging wide open. I looked in and the place was destroyed. I've never seen anything like that. I commented on the state of the place to M. over the phone and she angrily rounded on me that it was private property.Do you think, just maybe Bridgfords, that you should have exercised some caution over letting a bunch of 18 year olds into a flat with no previous rental history? By that point, dealing with that incompetent woman was enough and I delightedly got out of my contract. I never received an apology for any of these issues. Nothing. Frankly, I should have taken them to court. As I would have won. But I just wanted to move on with my life. Overall, an appalling experience and I've avoided the estate agent ever since.

Bruce · 31 October 2019

★★★★★ 1/5

Trustpilot

Bridgefords Buxton

Whilst the photos, webpage etc were excellent I was annoyed to find Bridgefords took my property off the market as soon as an offer was accepted. The whole procedure then took 4 months due to problems in the chain. During this time there was no guarantee the property would be sold but potential viewers were turned away until I found out and insisted it be out back on the website.At no point would Bridgefords acknowledge they had done anything wrong or apologise. They are happy to accept over £5000 as a fee but do not consider the seller is the customer.Our complaint is currently with the Ombudsman.

Steve · 23 October 2019

★★★★★ 5/5

Trustpilot

Thank you to Louise and Rebecca at…

Thank you to Louise and Rebecca at sandbach branch for selling and finding me a new house! Can’t fault the service you give .. 100% would recommend! Thank you!

Lauren · 17 October 2020

★★★★★ 2/5

Trustpilot

Disappointing service

Disappointing service. They were great over the phone in setting up a viewing but when I arrived, the agent didn't know anything about the property at all and wasn’t able to answer any simple question - this may be a selling tactic used but I’ve never experienced this before. When I put an offer down in time for the very strict and quick deadline they gave, I didn’t even hear back. The only contact I received was from their mortgage department trying to sell their mortgage advice service (which I’d previously said I didn’t need). I then explained that I’d never heard back about my offer and they said they’d have someone ring me, which they never did. I only found out when the house was updated as sold on right move. I really hope I don’t have to deal with them again in my property search, as reading their reviews suggest this is their usual type of service.

Catherine · 13 September 2019

★★★★★ 1/5

Trustpilot

They took a month to sort a viewing for…

They took a month to sort a viewing for a property I wanted to rent. Every time we were due to meet they had an excuse such as the tenant wouldn’t let them in the house, but left it until 15 mins before the appointment to let me know. The photos supplied weren’t what was on the description, said it had been decorated and carpeted recently.. The state of it was awful and shouldn’t have been put on the right move website in that state. When I said I was interested they said they don’t work on a first come first serve and would be in touch, I waited over a week for contact back, left voicemails and then I find out today that it’s been taken off rightmove and offered to someone else. The lack of communication is abysmal. I do not recommend anyone even bothering enquiring. Useless.

Jaz · 12 September 2019

★★★★★ 1/5

Trustpilot

Bridgfords - Sale Branch

Very disappointing experience with Sale branch in selling my home. They were disorganised - cancelling their own viewings last minute because they were short-staffed, not providing feedback on viewings and not letting me know when potential viewers had cancelled appointments. They were not proactive in any way and were unable to provide any constructive advice when asked to review the reasons for the slow progress of the house sale. I have changed agents and it is like night and day, with the new one being everything Bridgfords is not!

MH · 21 August 2019

★★★★★ 1/5

Trustpilot

Months of mistakes. Avoid.

Brigfords Whitefield who I listed my house for sale with closed down, so I was moved to Swinton. This company doesn't have the people or processes to run a service they tell you they can offer.1. My property was meant to be listed as premium, yet never was at Whitefield, until I'd been moved to Swinton. 2. The new images I had done after decorating my house, wasn't used on the new listing with Swinton! I had to keep chasing them up to get them to update their images! (2 months later they're still not!) 3. They didn't have a video for the property which was included as a premium listing apparently. In short, you get a generic video that has no relevance to your area, with some grotty shopping centre appearing in the video out of area, and surprise, again with the OLD images used for this lol. You couldn't make this up. Again after weeks of chasing... These images were never updated, confusing prospects as to what the property actually looks like.4. They put a agent to show my house who was brand new to the area and business it would seem. Had no idea about the surrounding area, even though I'd spent a ton of time with the magaer explaining all about this, (Libby Wilson).. You'd have thought they'd want to put their best people on my house to make up for all these errors and 3 months of wasted time with the old office in Whitefield that has closed (now I see why!)5. The new agent, arrived for the first viewing with a family not suitable for my property, I was told it was a 'young woman who's dad is buying it for her' in fact there were 2 Asian familys of 8 who wanted to look, which my house was too small for.She even forgot the keys when she arrived for the showing - - I wasn't far walking the dog so when she called I run back to let them all in!6. For the second viewing, the same woman arrived 10 mins late. The viewers who had been waiting a while were about to leave... I was notified with my alarm system when they pressed the door bell, so I called the estate agent who told me she's running late, and I simply said 'OK maybe just let those coming to view the property know so they don't leave' lol. They were ideal buyers, younger couple really loved the property, and the agent was expecting them to put in a offer from the phone call she gave me, I said maybe get them back for a second viewing first! Show them the area etc and get them back.Her lack of experience really shows.So after all this, I emailed the manager again Libby, who assured me the video will be updated with the correct images, etc and to have more experience agents show my property.... Since then, nearly 3 weeks ago, I've heard.... Nothing. THERE'S STILL OLD IMAGES ON MY CURRENT LISTING THAT I'VE ASKED FOR MONTHS TO UPDATE!! I chase again 1 week ago for an update... Nothing.Seems to me, this company is closing down and noone really cares... And they're taking it for the last ride.Other than that, it's no wonder online estate agents are taking over...

Darren · 4 August 2019

★★★★★ 1/5

Trustpilot

IF ONLY ZERO STARS WERE AVAILABLE!!

3 Years on from paying top rental price on a dirty and unsafe property I still haven't received my deposit back. Despite paying over £10,000 in rent, with no secure locking mechanisms on most of the windows, disgusting carpets and unsafe worktops, this company then had the audacity to charge me £150 in cleaning costs!!.Luckily I was in a position to buy a house and ditch this house and it's landlord who didn't want to spend a penny on maintenance.Absolute utter crooks, no other way to describe this band of slum landlords.By the way, good luck on using the ombudsman, I tried and despite all the evidence and admittance by the actual company that they did wrong, they have done sweet FA to help.The law is not on their side as they will find out shortly when I will be suing for the full amount of rent on the property.

Paul · 16 July 2019

★★★★★ 1/5

Trustpilot

We went through bridgefords to rent a…

We went through bridgefords to rent a property from a privet landlord. Every single thing we needed them to do never got done we put a lot of money into the house to make it cleaner and to our standard of living.We were told by these that the house was a big difference and much better on every visit. We got in touch about the decking as it was rotten an needed to be sorted for months an months an after phone call after phone call nothing was sorted. Me an my partner are expecting a baby an needed a bigger house so decided to move on the last visit they were happy with everything... but then after 4 month have turned round an said things needed sorting and it was our problems like the decking and back garden which we were getting onto them to sort and now are keeping our bond well I’m not bothered about the bond but the fact how they go about things to keep money so I will be seeking legal advice stay well clear not even 1 star from me..

Martin · 25 June 2019

★★★★★ 5/5

Google

the help and guidance we got from Suzanne and Mike while getting our purchase / sale through was second to none, when the screw needed to be turned on solicitors and other parties they were there to do so. fees were competitive and the service outstanding. strongly recommend.

Jack · 19 June 2019

★★★★★ 1/5

Trustpilot

Absolutely f**king disgraceful

Absolutely f**king disgraceful. We were never meant to have any contact with our landlord during tenancy but had it not been for him, we would never have known when repairs were to be done, when gas check was due etcetera. When it comes to confirmation of anything these guys don't get back to you. I simply cannot understand what capacity they occupy when they charge fees but don't actually do any work. Steer well clear whether you are a landlord or tenant.

Gray · 2 May 2019

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the level of service I received from the Stockton Heath branch. I recently contacted the branch to arrange a viewing of a property which I was very keen on. My initial viewing was arranged for the 8th March which was then cancelled because the house was being redecorated. Another viewing was arranged for the 15th March which was cancelled again for the same reason. Rather than booking another viewing, I was informed that they would be in touch to arrange the viewing. I had received no phone call by the following Friday, the 23rd of March and so I thought I would call them. The property was ready and a viewing was arranged for Monday the 25th. The next day, Saturday the 24th March I received a call telling me that an offer had been accepted and there would be no more viewings! I was also advised that my details had not been stored on the system and that there was no record of any viewings prior to the last one being arranged! I feel cheated and lied to. I believe that the property was earmarked and that the staff there have acted with prejudice. Do not trust this branch!

Bruno · 25 March 2019

★★★★★ 1/5

Trustpilot

Rude, Condescending and keep deposits as fees

Bridgfords informed me that you need to pay one week's rent as a holding deposit and if you passed the credit / reference checks then that money comes off your rent balance, but if you fail then the money converts from rent into a fee and they then keep the fee. That goes against the Tenant Fees Act 2019. Apart from that, the lettings negotiator was extremely rude and condescending.

Mark · 17 December 2021

★★★★★ 5/5

Trustpilot

Daniel Bright surpassed my expectations…

Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and dedicated assistance in renting property.

Ubong · 17 February 2024

★★★★★ 1/5

Trustpilot

If I could I’d give this 0

If I could I’d give this 0. Booked a house viewing, was there for half an hour outside waiting, so I called up the estate agents who told me they cancelled the viewing but did not tell anyone of us, they could have phoned emailed or simply show up but no. Massive waste of our time, no respect. That’s how useless snd incompetent they are. Run by a bunch of 5 year olds

NR · 12 May 2021

★★★★★ 1/5

Trustpilot

The worse company I've ever dealt with

The only advice I can offer is stay clear from Bridgfords Preston. They don't even deserve the 1 star! I'm a private landlord but I used this company as a tenant and I will never use this company for anything ever again. Literally the worse service I have received from a business in a very long time. From moving in had to wait 3 weeks for a fridge replacement, then got a call 3 weeks after the new fridge landed to be told it was going to be repossessed due to non payment. Had to wait nearly a month without heating due to faulty boiler. Throughout all of this nobody showed any urgency to help. Never sent any paperwork when contract changed to a rolling 1 month or fully explained the terms of my notice period causing me to pay an extra months rent. Then they have the cheek to charge me £30 to send a reference to my new letting agency (Holdens, who have been brilliant by the way) a job which takes literally 2 minutes and 2 weeks have passed and I'm still chasing it after being told a 5 day turnaround. I have been blatantly lied to from different members of the team, and spoke to like I'm inconveniencing them when chasing up a service I have paid them for? How they are still in business amazes me. I hope this review prevents anyone from making the same mistake I made by using this company!

Matt · 18 December 2018