Trusted Agent profile
★★★★★
556 reviews across 2 platforms
2 Bridgewater Road, Walkden, Worsley M28 3JE
Bridgfords's Worsley office at 2 Bridgewater Road is rated 2.6 out of 5 across 556 reviews on two platforms, including 112 Google reviews rated 4.6. The 444 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Worsley office, from every platform, shown as written. First names only.
1/5
TrustpilotFraud risk
Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!
5/5
TrustpilotI recently moved into Brigford property…
I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.
5/5
TrustpilotService above and beyond
What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.
5/5
GoogleGreat service from the team , sale went smooth and Hannah was always there for us to help out with any queries we had …👍 …
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleDo not sell your house with Bridgfords. They say all the right things to rope you into a 26 week contract. Their fees are DOUBLE what other services charge. From start to finish our experience has been poor, out of 8 viewings arranged not one was chaperoned by a member of the team. Viewers cancelled well over 24h before the viewings were due to take place and we found out 30 minutes before. This caused a lot of unnecessary stress and disruption to us. We requested a board on a few occasions and this was just ignored. Our number was given out to what I feel was a bogus surveyor and when I asked what company they were from the staff couldn't tell me. Long story short if you don't want to waste time and money please avoid Brigfords at all costs!! If I could rate zero stars I absolutely would!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotOne of the worst estate company i have…
One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .
5/5
GoogleBig thank you to Hannah , she helped us more than her job , we really appreciate, thank you
Thank you so much for the kind words! Hannah is an essential part of our team and we are thrilled that you had a great experience with her. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotSome things never change - still shoddy
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.
1/5
Trustpilot2 month+ deposit return delay
I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.
1/5
Trustpilot1 Star is too many stars in my opinion...
I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.
5/5
TrustpilotThank you so much Holly at Stockton Heath's Bridgefords
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx
1/5
TrustpilotThe worst out there
The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.
1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
5/5
GoogleFirst of all I want to say a massive thank you to Hannah Renshaw for getting everything done so quickly since she took over in July. Everytime I needed anything she was very helpful and quick, she would give me update even though she haven't heard from anyone yet, that action really reassuring and not been ignored. Compare to the poor communication that I received from Kelly Doolan when she was dealing with my property, I would email her and never hear anything back and when I finally get hold of her it would always be the same response which went on for months, until I approached again in July realised was taken over by Hannah and with her extra effort she made the process so much quicker and easier. Therefore my five stars are for her only. Thank you Hannah once again and would recommend her.
Hi Caren, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.
1/5
TrustpilotValuation?? They can't be bothered!
Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!
5/5
GoogleWe have recently sold a house following bereavement. John dealt with us with compassion and professionalism recommending sale by modern auction. This was simple and swift securing a sale within weeks. The legal side has been a bit drawn out but that is to be expected when complicated by wills and probate solicitors.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotHave reported manager to property…
Have reported manager to property ombudsman. Bridgfords agreed a one percent sale fee to sell grandmothers property. The branch manager, Tammi Moulton, then completed the sale contract on our behalf, changing the fee to 'percentage of asking price' without consent - leading to an increase in fee by hundreds of pounds. This is, of course, unethical, illegal and we are challenging this. Add this to poor service, poor marketing of the property, and poor attitude of the staff members, in particular Tammi Moulton, and I don't think it is possible to find a worse estate agent in Staffordshire. Needless to say, I would avoid using.
1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
5/5
GoogleLucy and Lisa were amazing. They attended to me adequately and promptly during viewing, payment of rent , signing of agreement and releasing of the apartment key . Their numerous calls and support were out of the world. They were very professional in their work are highly professional and satisfactory. Thanks to them
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
1/5
TrustpilotMy experience with Bridgfords/Countrywide
My experience with Bridgfords/Countrywide has been extremely disappointing.
5/5
GoogleI had John sell a very large house for me which was a difficult one to sell! John worked endlessly navigating difficult clients and was nothing but professional throughout. He got me a price I was happy with and I wouldn’t use anyone else going forward! Highly recommend thank you John!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid
Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!
5/5
GoogleJust to thank Karen, John and Mike for the efficient way in which they dealt with the sale of my property. I couldn't believe how quick it was sold (all in a matter of a week). The portal is a great way to communicate and log the progress of your sale. I have never sold a property before so was a bit anxious, but I need not have worried as I was in good hands and the team supported me all through the process.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Worsley office has 556 reviews across two platforms: 112 on Google, 444 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bridgfords is rated 2.6 out of 5 across all 556 reviews, and 4.6 out of 5 on Google from 112 reviews, checked 9 October 2026.
Bridgfords, 2 Bridgewater Road, Walkden, Worsley M28 3JE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.