Bridgfords Worsley reviews

★★★★★ 1/5

Trustpilot

Beyond awful

It is difficult to know where to start to detail the poor service, appalling communication and general incompetence, arrogance and rudeness of the ‘Senior Executive Branch Manager’. From our very first interaction with him he has proven himself to be unable to actually listen to what you are asking. This company booked 5 viewings on our property without letting us know that there was more than one and that was just the start of the terrible communication. Continued with not actually telling us our buyer was in a chain (we will never know if this was an oversight or deliberate) and ended up in the agent cutting all communication and contact with both us and our buyers when we were left with no option but to communicate directly so as to not allow the whole thing to collapse the day before exchange because the agent ceased to facilitate communication and went home early. Glen took a difficult and stressful situation and antagonised it with rude and somewhat aggressive and provocative behaviours. I knew Bridgfords had a poor reputation, more fool me for ignoring that and giving them the benefit of the doubt.

Holly · 12 March 2021

★★★★★ 1/5

Trustpilot

Deeply unethical letting agent

Deeply unethical letting agent, even by industry standards. During our tenancy we maintained the property to a high standard and did not miss a single payment during a three year period. Whenever an issue arose with the house (inc. but not limited to broken boilers, faulty fixtures and broken utilities) they would delay as long as feasibly possible on behalf of the landlord, leaving us without equipment we were paying for. Upon leaving the property, they (and by extension their holding company Countrywide) arbitrarily raised a number of questionable charges against us at exorbitant rates and did not adjust charges when we proved a number of them unfounded. We are currently in the process of disputing the charges with a third party and their conduct continues to be unprofessional, as they delayed official response until the latest possible juncture.In my experience all letting agents will provide their own frustrations, but this company is not to be trusted.

Jack · 8 March 2021

★★★★★ 1/5

Trustpilot

Gross greed/incompetence

If I could give this business zero stars, I would. Poor customer service, blatant lies about the flat being refurbished and an astronomically slow response time in getting issues in the flat fixed. The flat we were moved into that was promised to be refurbished before moving in but it was in a completely disgusting state. Taking advantage of the covid situation by not letting us physically look around the flat prior to moving in and only providing a video tour. The flat was barely cleaned, there was missing lightbulbs, decayed furniture, mould and pigeon faeces covering balcony. How does a letting agent let all these problems slip through the net? Its either greed to get tenants in ASAP or just gross incompetence. I honestly don't know which is worse.To top this all off Bridgford knowingly let us move into a flat with dangerous electricity. Without us alerting them to the problem they'd have never fixed this. Just absolutely disgusting service. Don't use these conmen if you're a tenant because you blatantly dont matter to them, its just about taking your rent and deposit.I implore anybody to avoid them at all cost.

Ben · 24 February 2021

★★★★★ 5/5

Google

The team were fantastic in helping us sell our property and also find the perfect new home. Helped us every step of the way and were easy to get hold of if needed. Cannot thank them enough for their help.

Ben · 18 June 2022

★★★★★ 1/5

Trustpilot

I rated one star as couldn't write comments with ZERO stars

I rated one star as couldn't write a review with zero stars. Terrible service! E mailed to say I had an interest in a property...no reply! Rang agent to say I'd had no reply, got an apology they hadn't got around to my email. I was the first person to express an interest in a rental property. I was told I'd get a video of the property...Guess what still waiting. Arranged a viewing for Saturday at 1:30pm. Got a call from agent Saturday morning, very flippant, ah sorry your viewing will have to be cancelled. Why I asked, because someone has secured a let! I asked why could I not have been contacted to ask if I wanted to view the property before Saturday as I expressed an interest first. Apparently it's not their job. I then got attitude and pretty much was made to feel it was MY fault because I'd arranged the viewing for Saturday...absolute disgrace!

Louise · 6 February 2021

★★★★★ 1/5

Trustpilot

We have rented a lovely apartment…

We have rented a lovely apartment through the tynemouth branch and the staff we really good and everything went smoothly and we r really happy with that. However the agent asked if he could pass my number to an agent to discuss energy suppliers. Foolishly we said yes. We were telephoned twice and each time said we had decided to go through British Gas and never thought anything more about it. A few weeks later I had a text from SSE saying my gas and electric bill needed paying. Then received a letter from British Gas saying they were sorry we decided to switch energy supply ( we hadn’t) rang SSE and after many hours of stress telling them I hadn’t switched to SSE( awful company to deal with they never ring back when they say they will) it turns out that the agent who rang us had switched our energy supplier even tho we said we didn’t want to. This has caused us so much stress and hassle and I am really very upset. We are still trying to sort.

Lesley · 3 February 2021

★★★★★ 1/5

Trustpilot

Brigfords Blackburn Branch - AVOID!!!

Brigfords can certainly talk the talk, but as soon as your agreement is signed and your money is locked in, you can kiss goodbye to any shred of good customer service. They caused us nothing but stress throughout the sale of our property. We found ourselves constantly chasing them for information, and worst of all, concocted a story to place blame on our buyers for the delay in our sale, which we later found out was due to their own incompetency! Important information was withheld from us that threatened the sale of our property. They couldn't even stick to the price they agreed for their services from word go. Absolute shambles of a company who should be disgusted!

Matthew · 13 January 2021

★★★★★ 5/5

Google

Could not recommend enough. We dealt directly with Karen and from start to finish she was so helpful, friendly and made the whole process totally stress free. Nothing was too much effort and communication was great throughout, especially nearer the end when everything was being finalised.

Juliette · 18 June 2021

★★★★★ 1/5

Trustpilot

I am warning all potential people who…

I am warning all potential people who want to sell their homes, not to use Bridgfords in sale. The manageress, Rachel Withington, has to be the most incompetent manageress I have ever come in to contact with in my 40 years experience in the property field. This is nothing personal about her as a human being, I am talking about her capabilities as a manageress of a property agents

Marshall · 28 September 2022

★★★★★ 1/5

Trustpilot

I am a Home Owner in an apartment…

I am a Home Owner in an apartment block, I have lived in my property 13 years. The property above me is rented out, Bridgefords thought putting 3 young children under 5 in with there mother. I have nearly had a nervous breakdown due to extensive noise, men in and out the above property, being threatened off the neighbour above and her friend. Because I asked for them to tone it down as I have work in the morning. I had to move out my property for 3 mths until she was evicted. Bridge fords didn’t give a damn, they promised my neighbours and I they wouldn’t put children in again. We all work in the block and need our sleep, unlike the neighbour every day was a weekend for her drinking. Well here we are again 3 kids again under 5, no where to play and been with me up at 6 in the morning. This Lettings agent is a disgrace.

Amanda · 22 December 2020

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Landlords - Avoid Avoid AvoidThis company needs to be avoided at all costs, it will end up costing you a great deal of money. You will be charged for items that you have not agreed to to. You will be charged for work you specifically requested NOT to be done and you will be charged above market rates.They are made up of many different companies and each does not know what the other is doing.Complaints are not responded to and they will happily incur costs on your behalf.

Matt · 5 December 2020

★★★★★ 1/5

Trustpilot

Worst agency ever

I rented through Bridgfords for 2 years. They accused us of missing 2 months rent which we had paid and only dropped this when we threatened legal action. They gave us a letter of rent arrears when we refused to pay rent until we had a tenancy agreement which was overdue by about 8 weeks. They gave workmen keys to the property without our knowledge and consent and told them the property was empty so workmen let themselves in when we were home. They refused to confirm how much of our deposit was being challenged until we contacted DPA. By far the worst tenancy agency I’ve ever had.

Gggg · 20 November 2020

★★★★★ 5/5

Trustpilot

Everything went smoothly and Ellie was…

Everything went smoothly and Ellie was a joy to deal with

Margaret · 31 July 2023

★★★★★ 1/5

Trustpilot

Bridgfords Durham

I would like to find something positive about my experience with this estate agent but, sadly, there is very little good to report. I have rented a flat with them for about 2 years and the issues started already at the viewing stage. I was coming from abroad and I contacted them to fix some viewings, I got a reply with a questionnarie to fill and then no further messages. Once in the country I went to the branch to try and fix the appointments and to my surprise they did fix me a viewing but I never got any message about it. I have some experience with IT and I can guarantee you that when you do not receive an email from a known sender it is because the message was never sent. I receive 40-50 emails per day and their messages are the only ones going lost. Anyway I view a flat that was very nice and I decided to go ahead. Long story made short I was pushed to send them all the money before the check-in date but I was not able to see the tenancy agreement until two days before that date. I think this is unprofessional by far. Fortunately the landlord was dealing with repairs so I didn't go through the full management repair system that other reviews mentioned. I asked them if I could have a smart meter installed and never got a reply, when I asked again I never got a clear yes or no, they always replied about some other topic. The issue is also that you always deal with a different person, one day you get a reply from someone and you reply immediately and after 2-3 days you get a reply from somebody else that asks you to explain your request once more. Again not very professional. At some point I asked them for an early termination of the tenancy. This is a very stressful moment and I did not expect any special treatment but at least a clear and swift communication. Needless to say it did not happen, I had to repeatedly ask them to get in touch with the landlord and what were the conditions applied to my request. The landlord agreed to release me from the tenancy if a new tenant could be found so I paid them a fee to market the property. After 3 months of silence the landlord decided to advertise with another agency and they re-let the flat in less than a week. Last but not least Bridgfords informed me of the re-letting 9 days after it actually happened, and always with short and unclear answers after a long series of messages. I think this company needs some better training in customer service and effective communications. All in all I would say they accepted 80% of my requests over the 2 years but always after a big loss of time from my side and a lot of stress. If you look for a stress free renting experience avoid them!

Matteo · 7 September 2020

★★★★★ 1/5

Trustpilot

Absolute nightmare from start to…

Absolute nightmare from start to finish!!! As soon as I moved in the house I discovered that the shower didn't work, so as I was instructed I reported it on their website. After few days passed and several calls from me they finally sent someone over. The guy said that it looks like and electrical fault and he can't fix it few days later I am chasing again and being told that it was an user error and the shower is fine. After many chases and emails finally they replaced the shower after 1 month! For the 2 years I lived in the house, every summer the landlord was selling and I only found out after someone has made an offer and they were coming to see the property. When I asked, why I was not told the house is for sale and that I could have bought it l, they were looking at me like I was an alien and didn't know 2what to say. Anyway, eventually the landlord pulled out of the sale. Dont even want to start on the countless stuff that were for fixing and after many reports no one came to fix anything. Now after more than 2 months I am still waiting for my deposit back and was told that they can't "find" the landlord! They dont even reply to emails, I had to chase them every week until finally they advised me to do a dispute about the deposit, because they can't find the landlord.... speechless! I hope someone reads this and my advice to you is if you see something advertised by bridgfords or countrywide RUN!!!!

John · 15 August 2020

★★★★★ 1/5

Trustpilot

I had the worse experiences in my life

I had the worse experiences in my life with them, and i will never recommend to anybody. Really, not sure how companies like this exist.Summarising the nightmare i lived, as much as possible: i was in a house for 3 years, i paid a lot of fees to them, but they always look for the owner benefits, not for the tenant. They did not provide me with any inventory for the house. I complained about this several times during the tenancy years, and they said do not worry, while you do not burn the house it will be ok. After 3 years, the house was getting sold and i had to leave. They have no communication between departments, and they were calling me with different information. They said, even the house was getting sold i could stay. But the other colleague told me, no you must go. After all the mess and the lack of trust on them, i decided to leave. I agreed with my agent that rather than leave on Friday (the day my contract was ending), i will leave on Saturday, for the proportional cost of a day ~£35. The same Friday I received an email From legal department (not even a call), saying that due to the fact i was staying 1 day more, i should pay £650 (almost the full month), and this could not be deducted from the £1350 deposit. I called my agent, she said the policy of the company has recently changed and that it would be better if i leave this day, if not i would be charged. I started to cry at work, and my boss allowed me to go home. I called a girl to help me clean, we cleaned everything, we managed to pack everything and give the keys back before than 00. I had to slept in a friend house. I left the apartment better than when i got in, and as they could not find anything else, they wanted to charge me the bulbs. Unbelievable. Really the worse experience in my life.

Paloma · 9 August 2020

★★★★★ 5/5

Google

Excellent Estate Agents, the staff are very helpful and Karen especially taken all the worry & stress off me by dealing with all the viewing, access, liaising with the buyer and her solicitor and kept me up to date throughout the sale. I would highly recommend this hassle free Estate Agent.

Gary · 19 June 2019

★★★★★ 1/5

Trustpilot

HORRIFIC customer service

HORRIFIC customer service. I walked into the branch to ask to be put on a mailing list for 3 bed properties within my price range. Instantly, without even asking any questions, I was told by their 'mortgage advisor' (who was dressed in ripped skinny jeans and looked very unprofessional) that 95% mortgages were no longer available so maybe I should wait!! We called her out on how judgemental she was by assuming I would want a 95% mortgage and she got defensive and tried to explain herself but dug herself into a deeper hole. Glad I walked out and never ever went back.

Emily · 8 July 2020

★★★★★ 5/5

Trustpilot

I was extremely impressed by Daniel…

I was extremely impressed by Daniel Gentle working at Bridgfords Rental-Letting Department Wilmslow, with his professional approach to marketing my rental property.I was contacted by Daniel on the first day back from the Coronavirus lockdown. He had gone through all the rental equerries & suitably matched prospective tenants for my property. He went to my property to take further pictures as he felt he could improve on the ones I had supplied due to lockdown, & agree his were far better. He was very conscious of the Government Coronavirus guide lines & came well prepared with his own PPE to take viewings & he rented my property in the first week back at work. He worked long days & was also contactable in the evenings. I'm please to say he found me a suitable tenant in the first week of his return to work. Organised the credit references, checkin report & welcomed my new tenant at the property.Margaret Stretford

Margaret · 3 July 2020

★★★★★ 1/5

Trustpilot

Pondscum.

Literally the worst experience you could dream of. I had no working fridge for 3 months, no working washing machine for 2 months, no hot water for 2 weeks, no heating for a month. They were doing a 'managed property', meaning the landlord didn't deal with the little aspects, but they had to get him to approve money. Therefore I had no details for the landlord, and they just said 'landlord says no' to any requests. End of the tenancy? Refused to release the deposit, eventually responded with £250 in deductions for cleaning, despite their inventory saying 'cleaned to good domestic standard'. It's going to court now. Find another letting agent, your wellbeing isn't worth this.

Sam · 21 June 2020

★★★★★ 1/5

Trustpilot

Do not honour appointments to value property

Didn’t respond to email for valuation so had to arrange via phone. Booked in appointment and they sent 3 text reminders of valuation visit ( varying times ) Sat waiting and chased when no show, messed up at their end. Blamed on staff shortages . If they can’t value your house I wouldn’t have any faith in them selling it !

Alison · 27 April 2023

★★★★★ 1/5

Trustpilot

Mental totally mental!!

Mental totally mental!!! 8 months without oven want to move out they extend the deal got us to pay an other 2 months then when we finely get out they are ignoring my mail about deposit and even telling me the connection is bad they can't hear me I'm home and I can hear you perfectly good over the phone you are using in the office.. Do not use them fully incompetent might as well dig a hole in the ground and live there for better service rent at your risk. Matthew better call me back about my deposit.

Julliiuuzz · 13 June 2020

★★★★★ 1/5

Trustpilot

Dreadful and unprofessional at Bridgfords

I’ve had nothing but trouble with Bridgfords Darlington and their property management centre. As a landlord and paying for a fully managed service, I don’t expect to have to tell my agent every single month that the rent is late and get them to chase it! They failed with each tenant to set up a standing order. Had 2 really bad tenants and don’t believe they conducted the references correctly as the tenants history speaks for itself. They must have known they had a history of non payment and damaged properties.....After raising concerns about a recent tenant I was told I was wrong, they wouldn’t investigate and to give them a chance. The outcome was £1000 in damage for which I was only awarded £305 by zero deposit. After I complained early doors I was given a discount on fees and a named contact in branch but this didn’t help. Emails sent were often badly worded, spelt incorrectly and not professional. After ceasing my contract with them and waiting for my zero deposit claim they held onto my claim payment for 4 weeks. No emails from them or calls to say why. I called weekly but got no answers apart from “we can’t find the payment” and no apologies. Sent a formal complaint to the accounts department about holding onto my money and the response was simply “ the payment has been released and will be with you in 3 working days”. That’s the official response to a complaint. These people are literally unbelievable. Bad tenants, avoidable damage ignored and dreadful customer service through their “fully managed” service. Please do not use this company. You’ll regret it I promise.

Joanna · 14 May 2020

★★★★★ 2/5

Trustpilot

Avoid

Had to leave my rented property for work purposes.

Jay · 9 September 2025