Cooke and Co Estate Agents, Weston-Super-Mare Worle reviews

★★★★★ 1/5

Google

Repeating the majority of 1 star reviews. Discrimating because i don't currently work ( I have a baby) however my partner is in full time employment. They told me a property had been let out yet have arranged a veiwing for my friend! I also rang about a different property to which I got told I'd receive a phone call when they knew when they were doing viewings for it - I never recieved a phone call. We are still in the process of trying to find a bigger house however we have decided to completely avoid cooke and co and would advise everyone in the same or simular situation to do the same

T · 7 March 2023

★★★★★ 5/5

Facebook

Knowledgeable, friendly, efficient and really helped keep the ball rolling. So appreciative of the extra effort that went in that I've never had from any other estate agent.(A particularly big thank you to Fiona who has been amazing!)Would definitely recommend

Gemma · 16 February 2021

★★★★★ 2/5

Google

Unhelpful, rude and overall poor customer service. Strongly consider using other local agents who can provide basic levels of professionalism. The other negative reviews speak for themselves.

Anna · 24 June 2025

★★★★★ 1/5

Google

Completely done with this company !! Every time we call about renting a property from them they turn around and say "NO PETS" yet on there adds they do NOT state this... why waste peoples time and your own time ⏲️ Why not just put PETS ALOUD / NO PETS SORRY on the Dame adds !! I don't believe for one second that all of your renting portfolio is full of NO PET homes !! I think its you time wasting Armatures that are making that rule 🤔 ⛔⛔ STAY AWAY PEOPLE FIND A DIFFERENT LETTING AGENT ⛔⛔

Shane · 24 March 2022

★★★★★ 5/5

Google

We have used the services at Cooke’s for many years and have always been impressed with their helpfulness and professionalism.

Robert · 12 August 2025

★★★★★ 1/5

Facebook

I am a landlord. Cooke have been managing our portfolio for quite a few years. Communication is terrible; emails ignored, calls not returned. 4 of the 9 reviews are from staff so not a true reflection of their 4.9* rating. Gail, the business owner, is rude & I do not know how they are still in business. They do not do a thorough job on anything & when you have to chase them for rent money due, it takes then literally weeks to get back to you, let alone get the rent money to you. The staff turnover is high, I wonder why? This is never a good sign. When we gave notice to terminate our contract, they done every to make things as hard as possible for us and the new managing agent. I would not recommend this company in any way shape or form. Learn by our mistake; use another company.

Tina · 11 November 2021

★★★★★ 1/5

Google

Very rude and discriminating agency, on a phone and emails to Eastern European guy (me) they were as rude as can be and said they have nothing they can offer for us and gave me any excyse they can while my fiance who is British had completely different treatment, she was even given a viewing of property we were interested in. Unprofessional people like this shouldn't run a business. Stay away from them.

Hijikata · 5 July 2022

★★★★★ 1/5

Google

It has been declared unlawful and discrimination to ban people from renting a property if they are in receipt of housing benefit and yet just the other day when I called about a property in Weston-super-Mare I was told strictly No housing benefit, also that there were no properties available to me because of this! I have been with the same landlord for over 7 years and have and am current with my rent, also I keep the flat spotless and I could get references to prove as much, I only need to move because my son has left home and so need a smaller place however this was of no interest to the women I spoke to, I was flatly refused! Is this not then discrimination?

RAINA · 24 March 2021

★★★★★ 1/5

Google

Couldn’t even arrange a viewing! Told me the property was tenanted so they’d speak to the tenants about when they could accommodate a viewing, never phoned me back. Emailed to chase, no reply. If this is how they treat enquiries then no way I’d want to rent with them!

Hannah · 24 March 2024

★★★★★ 1/5

Google

Never contacted us about our property for sale treated us with contempt never put our property in the window very icy atmosphere with if your not one of them your beneath them attitude

Philip · 17 November 2024

★★★★★ 1/5

Google

Rented with them for almost 2 years told the house was going up for sale so had our two months notice. A month later the house is up for rent again with an increase. Speaking to the neighbours same story as the previous tenant. Stay clear.

Adam · 24 March 2024

★★★★★ 3/5

Google

Terrible experience trying to rent and view properties. Seems favouritism is in place or they just make stuff up to put you off?? Awful To be fair they read this review and called back to try and rectify the issue. Changed from 1 star to 3

Keith · 24 March 2024

★★★★★ 1/5

Google

Such a bad experience. The agent showing us round the property told us he had handed in his notice, which showed he was (and he was!!) uninteresting and didn't want to be there. Still the property was great so we decided to take it. Went in to sign the paper work and was pretty much ignored for the first 2 minutes. Nothing was prepared for when I came in (after being told it would be) and the man didn't know anything at all. He kept asking questions and didn't explain anything very well. After questioning the move in date all I got was a no and a blank stare. No explanation as to why we couldt move in later and not even any attempt to see if it was possible. This man was clearly bored of the work he had to do and was uninterested in helping. Ended up leaving without renting the property. Gutted

Adam · 6 July 2019

★★★★★ 1/5

Google

Arranged a viewing with this company no problem. Arrived to the viewing and the agent nearly walked past me and we were almost joined by her next client she had booked 10 minutes after me, I couldn't work out if that was a selling tactic or genuine mistake. Entering the building she then lead us upstairs (when we were viewing a ground floor flat) and had to ring her boss to find out which flat she was showing us round. Was then told I have to earn a certain amount of money before I can rent which I know is a common thing with estate agents but I rang up to ask if they would make any allowances as I am fleeing domestic violence and if they would accept a guarantor to which I was told yes and someone would ring me to organise letting the property in question to me. After the weekend I got a call back to be told no even with a guarantor I still have to earn double my rent which fair enough rules are rules but then why was I told otherwise by another employee? Not had a great experience and will be actively avoiding this agent.

Storm · 24 March 2019

★★★★★ 1/5

Google

Is the 2nd time I use your services to find a house to rent, and both time I felt completely ignored by you!! First time, in the beginning of 2018 I went to see a flat and until today no response at all. Second time, a viewing already booked (according your availability) and one day before you call me to give the wonderful information that it been given to another person...with a VIEWING BOOKED!! I already expressed my dissatisfaction about your (very poor) costumer services by phone and your excuse was "all the agencies" act like this...WRONG! The other estate agencies, AFTER attend all viewings and gathering all the information about the future tenants, AFTER THAT, they tell you if you got the house or not!! COOKE & CO NEVER MORE!!

Raul · 24 March 2019

★★★★★ 5/5

Google

I can’t praise Cooke & Co highly enough. From the very start, they gave me excellent service. The owner came to value my house and, even though I said the visit was just to get a valuation, she advised me how to prepare the house for sale and where I could get hold of someone to do some of the DIY jobs. They charge a fixed rate for selling your house and this is excellent value for money (much less than any of the other high street estate agents I asked). Matt came to take photos and prepare the ‘blurb’. He showed the prospective buyers around and kept me informed at every stage of the process. My house was sold after only two visits. All staff in the office were helpful on the phone and when I visited the office. I can not fault the service I received and I thoroughly recommend them.

Chris · 24 March 2019

★★★★★ 5/5

Google

Honest and reliable service throughout. Viewed a property which wasn't for us, but after having a lovely relaxed chat with the agent, a couple of days later we were given the heads up about a new property matching all our requirements and by far exceeding our expectations. This really shows they had listened to what we wanted as a family. So now we are in our perfect home thanks to Cooke & Co. Communication was excellent throughout the sale and would not hesitate to recommend them to anyone.

Gemma · 24 March 2019

★★★★★ 5/5

Google

Cooke and Co really go out of their way to provide high quality Customer Service, nothing is too much trouble. Though we do not wish to single out any one staff member, we have to say Matt does go above and beyond to ensure you are completely satisfied with every aspect of buying from them. He really is the jewel in the Cooke and Co Crown. A big thankyou to him and congratulations to Cooke and Co. Mary and Kemp.

Larry · 24 March 2019

★★★★★ 5/5

Google

Many thanks to Matt and the team during our recent purchase. Nothing was too much trouble for Matt and his communication with the solicitors really helped the process along quickly.

Marcus · 24 March 2019

★★★★★ 5/5

Google

A really very good agency, through which I rented the property in which I live until today, I recommend this agency to everyone. 👌😎 …

Tomasz · 24 March 2023

★★★★★ 5/5

Google

Cooke & Co are brilliant. They rent properties for me. I am always kept informed of what's happening, and it's always a reasonable turn round time, from tenants moving out/in. Nothing is a problem with them, and they always go the extra mile. They work great as a team. What I like best about they though, is that have got to know me and the way i think, which makes things a lot easier.

Marcus · 24 March 2019

★★★★★ 2/5

Google

My wife and I recently viewed 2 properties for rent with Cooke and co both within walking distance of each .on visiting first property we were astounded by the smell of dogs and general condition of property.5 minutes later we walked across the road to an equally spalling property .these properties were not cheap.cooke and co really need to take a look at the shabby properties they let out. Concerned renter.

Nigel · 24 March 2019

★★★★★ 1/5

Google

They are truly awful from start to finish. The main thing is the complete lack of professionalism. I share the same sentiments as some of the other reviewers who have actually dealt with them.

Jack · 24 March 2024

★★★★★ 5/5

Facebook

I would recommend Cooke and Co as a sales agent and the services of Sales Manager Fiona Jacobs, without hesitation. Cooke and Co found me a buyer fairly quickly and Fiona worked tirelessly to keep the process moving along, liaising regularly with all parties. Great work done, against a backdrop of what is a very busy time for conveyancing solicitors. Thank You!

Richard · 23 January 2021