Cooke and Co Estate Agents, Weston-Super-Mare reviews

★★★★★ 1/5

Google

Absolutely terrible rental management service. My house was left a complete mess the filth was unbelievable. 4 months to put it straight and a pretty big damage Bill. Everything was wrecked and left in a crap condition. Their final inspection list was a joke. They missed kitchen sink tap on its side, loads of water damage to kitchen units, missing kitchen shelves, painted radiators, radiator and towel rail pulled out from walls, kickboards snapped, clumps of mud in the airing cupboard, windows thick with grime, curtain rails and blinds pulled off walls dogs in the property the carpet was a mess and had pulled runs, Sliced up kitchen vinyl. All the walls was caked in grime, window frames and skirting boards. The kitchen sink was a used tea bag colour, loads of scum and scale in the toilets. The bathroom looked like it had never been cleaned. They do not tell the filthy tennants to clean their act up when they're paid and supposed to be managing the property for you. I wanted the tennant out way before do to the state of it and they talked me round, I should never have listened to them. They didn't advise on raising the rental price to keep with the market price. They gave me horrific advice on accepting £300 from the deposit when I had over £2700 worth of damages, because they cant be bothered to deal with the situation, Im glad I refused. If you have a property you dont give a dam about then use these godforsaken people. My house was described as immaculate by Gail and it was handed back to me like a scummy, slum dive. I would not recommend or trust these people to look after a disabled slug let alone another property. They have complete disregard for their responsibilities they should be ashamed!!

Mark · 22 December 2025

★★★★★ 1/5

Google

Be very wary and careful with this lot. No support for the tenant, likes to drag things out and not communicate if there is a dispute after tenancy has ended. Gail was very rude and cold towards me upon end of tenancy viewing. Took a further 45 mins for the landlord to arrive due to their very poor communication. After I left I believe Gail and the LL conspired to take over 1/4 of my deposit for fair wear and tear of cheap, poorly fitted vinyl that was damaged when I moved in...to bad the Deposit Protection Service believed I was owed all my deposit back. Honestly, avoid.

Callum · 24 November 2025

★★★★★ 1/5

Google

I enquired about two properties to let with this company by phone. The first time, I was told that the person I spoke to didn't know about that property but they'd pass my details to someone who did to call me back. The second time, I had a long list of information taken (akin to an application form) by an incredibly rude woman who seemingly struggled to understand me (and was annoyed at that fact), and was then told that they hadn't arranged viewing slots with the tenant yet so they would call back. Naturally, neither of my calls were returned. Waste of my work break...

Caitlin · 22 March 2026

★★★★★ 5/5

Google

Amanda Spear has been absolutely fantastic!!! We sold our property and I have to say Amanda most definitely took the stress out of it, always at the end of the phone and replied quickly to emails. She was my go too if I had any questions and nothing was ever too much trouble, going above and beyond to help, acting as a go between for myself and our buyers. This is much more than 5* customer service!!!

Lisa · 20 August 2024

★★★★★ 5/5

Google

We had our house to let with Cooke and Co for the last 6 years. They were very professional and communicated well with us, especially as we live overseas. They sorted out all the business issues with us quickly and successfully including licences, inspections, repairs and end of year tax statements. We had four sets of tenants and Gail and her team managed to let out our house almost immediately so there was only a lack of rent for a couple of months. Our last tenants loved our house so much so that, when we decided to sell to buy a house where we live, they made a successful offer. The Cooke and Co sales team led by Fiona did an excellent job in chasing the solicitors to a satisfactory conclusion. We thoroughly recommend them.

Bob · 24 March 2021

★★★★★ 5/5

Google

Had a great experience with Cooke and Co! Moved into the perfect flat last week and thought I’d leave a review. The service has been fantastic throughout and in particular Urszula has gone above and beyond to help the process. 100% recommended. Oliver

Oliver · 24 July 2025

★★★★★ 5/5

Google

Big thank you to Gail, Amanda and all the staff for dealing with the sale of our rental property in Weston Super Mare. They kept us well informed with regular updates, chasing both sets of solicitors as and when required, which was often required. Once again thank you all. Kind regards Anna and Steve.

Anna · 19 September 2024

★★★★★ 5/5

Google

Slight gripe to start with… we went to view a property and waited 20 minutes for the agent to arrive - when we called them we were told she had come and gone already and we weren’t there. Turns out, we were the other side of the building and we hadn’t noticed each other. Luckily we were able to reschedule our viewing later in the day and we put it down to ‘one of those things’ although it would’ve been nice to have been called or email from the agent who was waiting for us to find out where we were…. HOWEVER, having said that, we’ve experienced excellent customer service from Imogen in the office. We told her from the start that we needed to be in within two weeks and we truly believe she was able to get all the ducks in a line quickly and expertly navigated us through the lettings process. She was clear from the beginning and able to tell us exactly what we needed, at what stage and was flexible to our needs considering we were moving considerable distance. When we picked up the keys, it was an efficient process, I was in and out in minutes. Helpfully, Imogen explained that the landlord would now takeover and that he had a second set of keys for us, and explained that he was on holiday. It was fantastic and refreshing having someone able to set our expectations, with clear and honest information. It’s made the whole process so much easier for us and eased a lot of stress. I just want to say thank you to Imogen and her team for pulling out the stops and supporting us on our tight and demanding turn around. We couldn’t have done it without the support of the Cooke & Co team who were simply fantastic. Thank you so much. We’d be more than happy to work with you again in the future!

Sam · 24 March 2022

★★★★★ 5/5

Google

Slight gripe to start with… we went to view a property and waited 20 minutes for the agent to arrive - when we called them we were told she had come and gone already and we weren’t there. Turns out, we were the other side of the building and we hadn’t noticed each other. Luckily we were able to reschedule our viewing later in the day and we put it down to ‘one of those things’ although it would’ve been nice to have been called or email from the agent who was waiting for us to find out where we were…. HOWEVER, having said that, we’ve experienced excellent customer service from Imogen in the office. We told her from the start that we needed to be in within two weeks and we truly believe she was able to get all the ducks in a line quickly and expertly navigated us through the lettings process. She was clear from the beginning and able to tell us exactly what we needed, at what stage and was flexible to our needs considering we were moving considerable distance. When we picked up the keys, it was an efficient process, I was in and out in minutes. Helpfully, Imogen explained that the landlord would now takeover and that he had a second set of keys for us, and explained that he was on holiday. It was fantastic and refreshing having someone able to set our expectations, with clear and honest information. It’s made the whole process so much easier for us and eased a lot of stress. I just want to say thank you to Imogen and her team for pulling out the stops and supporting us on our tight and demanding turn around. We couldn’t have done it without the support of the Cooke & Co team who were simply fantastic. Thank you so much. We’d be more than happy to work with you again in the future!

Samuel · 5 July 2021

★★★★★ 5/5

Google

Matt went above and beyond! He was very helpful and put us at ease straight away. He walked us through the process and his fees were very reasonable. We agreed to go with him and a few days later we were on rightmove as well as other places. He then proceeded to sell the house on the first weekend at a higher price than other estate agents were quoting. During the process of pushing the sale through he was keeping in constant contact and even gave the sales team at the new build I was buying regular updates on how the process was going. This was incredibly helpful and made the process of securing our new home go very smoothly. Would highly recommend Cooke and Co.

David · 24 March 2019

★★★★★ 5/5

Google

Matt from Cooke and Co couldn’t have made the process of purchasing my first home any easier! The process from start to finish was just 4 weeks and 2 days! Matt provided 5* service throughout. All my calls/emails were answered within 24 hours of sending which made me feel completely at ease! His general rapport and people skills are top class and he is a definite asset to Cooke & Co! Credit given where it’s due. Thank you Matt for all of your help! Kelly & family

Kelly · 24 March 2019

★★★★★ 5/5

Google

I've just moved in and I couldn't be anymore happier with the way Cooke and Co Weston handled my move: simple, straight forward and they were very helpful. I would especially like to thank Imogen for making it all very simple for me and show my appreciation for Imogen's well mannered and kind approach... Thank you Imogen. :-)

Jay · 24 March 2023

★★★★★ 5/5

Google

We needed a short term tenancy in a difficult rental market . Imogen & Alex went above and beyond to secure a property for us. Emails and calls were either answered or returned promptly . We were very happy with the service.

W · 17 April 2024

★★★★★ 1/5

Google

AVOID!!! My property went from fully refurbished to total dilapidation in a single tenancy costing thousands of pounds despite paying to be fully managed and receiving glowing annual condition reports from the agent. Every time there was a fault or damage caused by the tenant the agent would call expecting the landlord to pay. They are a joke and if you want your property investment to be looked after DO NOT consider this useless agent!

C · 19 September 2024

★★★★★ 5/5

Google

Trying to move home during a lockdown is hard enough but thankfully Cooke and Co have been absolutely fantastic. Their communication and flexibility has been fantastic and we have been kept in the loop at all times. Email response times are exceptional and very helpful. The process was extremely smooth and prompt so fantastic service and would strongly recommend to anyone. Special thanks to Charlotte!

Kev · 5 July 2021

★★★★★ 5/5

Google

Trying to move home during a lockdown is hard enough but thankfully Cooke and Co have been absolutely fantastic. Their communication and flexibility has been fantastic and we have been kept in the loop at all times. Email response times are exceptional and very helpful. The process was extremely smooth and prompt so fantastic service and would strongly recommend to anyone. Special thanks to Charlotte!

Kev · 24 March 2021

★★★★★ 5/5

Google

I have no time or interest in finding tenants for my property. Cooke and co take care of this for us with no fuss and with the greatest efficiency. They are professional and very friendly. They keep me informed of the important stuff, and support the transaction from beginning to end. I would highly recommend Gail and her team for their expertise. Thank you all. L Parker

Linda · 24 March 2019

★★★★★ 5/5

Google

Very efficient in finding me and my girlfriend somewhere to live on a tight timeframe. Highly recommend their services. Imogen was particularly helpful.

Brody · 20 August 2024

★★★★★ 5/5

Trustpilot

Had a great viewing with Ben at Cooke &…

Had a great viewing with Ben at Cooke & Co.

Steve · 7 May 2026

★★★★★ 1/5

Google

This company provided the worst service I have ever experienced. Rude, unhelpful and dishonest. There are many other better choices in Weston and Worle. I wouldn’t use them again if they were the last agent in the world.

Steve · 24 July 2025

★★★★★ 5/5

Google

Amazed at the difference going with this estate agency has made. So helpful, efficient knowledgeable and friendly. Fiona's hard work made the process so much more enjoyable and stress free. Responses were quick and informative and nothing was too much trouble. Couldn't recommend them more - especially Fiona Jacobs who was fantastic.

G · 24 March 2021

★★★★★ 5/5

Google

Just wanted to give a quick thank you to Matt - I was buying from one of his customers and Matt went above and beyond countless times to ensure all my concerns were addressed and all my questions answered. He was absolutely fantastic and I'd more than happily go to him again in the future.

Adam · 24 March 2019

★★★★★ 5/5

Google

Matt was great from start to finish very professional and made the process simple and as quick as possible couldnt do enough for us and kept in regular contact which was great would highly recommend him and will use again in future if ever needed , thanks Matt its been a pleasure :)

Rory · 24 March 2019

★★★★★ 1/5

Google

Repeating the majority of 1 star reviews. Discrimating because i don't currently work ( I have a baby) however my partner is in full time employment. They told me a property had been let out yet have arranged a veiwing for my friend! I also rang about a different property to which I got told I'd receive a phone call when they knew when they were doing viewings for it - I never recieved a phone call. We are still in the process of trying to find a bigger house however we have decided to completely avoid cooke and co and would advise everyone in the same or simular situation to do the same

Tiff · 24 March 2023