Trusted Agent profile · Worksop
★★★★★
1,082 reviews across 2 platforms
Cecil Cl, Rhodesia, Worksop, S80 3HU
Gleeson Homes Yorkshire South's office in Worksop, at Cecil Cl, is rated 3.6 out of 5 across 1,082 reviews on two platforms, including 10 Google reviews rated 3.2.
Every review we hold for the Worksop office, from every platform, shown as written. First names only.
5/5
TrustpilotVisited gleeson homes middlestone…
Visited gleeson homes middlestone meadows new build site with my husband and had the pleasure of meeting Dan from the sales team. He was very open, honest,helpfull and had no problem taking the time allowing us to view several properties of one we now wish to purchase.
5/5
TrustpilotWant to thanks each and every one that…
Want to thanks each and every one that help me through the process of achieving my goals especially Kath and Helen always talking to me about the stages of the building and the company call Gleeson has done a great job of achieving their target of completing the project on the stipulated time.
Thank you for your review CyrilIts great to hear that Kath and Helen have looked after you so well and communicated effectively with you throughout your purchase journey with Gleeson.It is also good to hear that the timescales for your home were also met. We will be sure to pass this feedback on to the team.Kind RegardsGleeson Homes
5/5
TrustpilotNo issues with Gleeson
Moved into our house in March after reserving in a February 2019. Lots of delays due to Covid etc... However the staff at Gleesons kept me well informed with how the build was going and answered all my questions quickly.I read lots of mixed reviews about Gleeson new build homes and can honestly say that I am happy with choosing Gleeson.On moving in we had a slight leak, I reported this on the portal and this was rectified the following day...The builders on site are really helpful too, any questions and they will help.
Hi James, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotCustomer Service - Not !
Customer Service? I think Gleason Homes need to go back to customer delivery School ! We had a pre-arranged appointment to view a new build project. We arrived and the sales person did not know who we were as no details had been added to the appointment. Great start! Then he wouldn’t let us all in (2 adults, 1 child). Then when he found that the booking was in my name he let me in, but then kindly let us all in. We then proceeded to have the most terrible customer service experience to date! These were the highlights:1. Gleeson - Do you have shoe covers? Us - no.2. Gleeson - they might be in that cupboard behind you, could you just have a look? Us (thinking) isn’t that your job? 3. After the viewing we asked; can we have a look in the garage please? Gleeson - No, it’s locked ! 4. Us - How much is the ‘Liffey’ please ? Gleeson - I don’t know! 5. Us - We would really like a ‘south facing garden’Gleeson - well you can’t always get what you want. How many days do you spend per year in your garden? You have to make a compromise between the property and the garden. There was way more, but by now, to be honest, we just wanted to get out of there. To coin a well known phrase: “you don’t get a second chance to make a first impression” - Goodbye Gleeson Homes, it was.........er..........interesting!
Hi Steve, I am sorry to hear about the experience you had with Gleeson. I have passed your details over to our Sales Manager and they will be in contact shortly. Thank you.
5/5
TrustpilotTina at the Creswell site.
Visited the Creswell site yesterday and had the pleasure of meeting Tina in the show house. Very helpful lady, had all the information to every question we had. She spent plenty of time with us taking us through the property and fingers crossed we will be purchasing. Thank you Tina.
Thank you for your review SarahWe are pleased to read about the service provided to you by our sales executive Tina during your recent site visit.We are also excited to hear that you hope to be purchasing with us very soon - and we look forward to welcoming you fully into the Gleeson family!Kind RegardsGleeson Homes
1/5
TrustpilotAvoid - unprofessional cowboys that lie and deny issues
Avoid at all costs. Have been trying to escalate a complaint since March 2020 and no formal complaints resolution procedure. Head office and site management try to lie their way out of everything. The most recent attempt to escalate the complaint went to Head of Construction and resulted in him trying to pin issues on us! We knew we were buying an entry level home but it's no excuse for laziness, lies, poor work and failure to accept anything is wrong. We anticipated cheap fixtures and fittings but expected straight walls at the least. There is not a single straight or smooth wall in the house, joins are visible on walls and plasterboard outlines are visible on ceilings. Being told “you bought a cheap home” by the site manager in response to not actually being able to open your front door without issue gives you an idea of the level of customer care. We've been made to feel like inconveniences simply for wanting defects rectified.The process was shocking - the site manager rushed us around snagging and attempted to dissuade us from checking things. He also threatened us with £150 callout fees if they didn’t deem defects enough of an issue. The approach was to intimidate young home-buyers - if buying a Gleeson home, invest in a snagging service. Most snags were bodged and not fixed. Many staff are subcontracted and largely don’t care. Those that do care have apologised to us about the state of our house and garden and don’t stay long either.I’ve booked time off for defects to be fixed and despite reminding site management, they often failed to organise the works or order the materials in time. I’ve now lost 5 weeks holiday for works to be rectified since we moved in. It feels as though staff are incompetent and don't care once they’ve sold a house. With a shielding partner I explained the fewer visits into the house the better, it feels they’ve done the opposite!* Walls and ceilings scratched & dented, none of the walls are smooth or straight* Stair handrail fell off, bannisters broke within 6 months* After reporting loudly knocking pipes when water is run, we had a plumber inform us the pipework wasn’t fitted correctly and notches in the joists weren’t made big enough for the pipes to expand. Gleeson denied this and sent handymen out to "fix" it 4 times which has actually made it louder. The site manager has now advised it is not their problem and will not be further rectified* Airbricks do not meet NHBC standards. The airbricks are level with the grass, which slopes downhill towards the house so we’ve had damp come through the internal wall which caused mould and wet the carpet. We were told to “wipe it off”*Front door frame wasn’t installed straight which led to the front door sticking regularly. I was able to yank it open but my partner on countless occasions had to leave out the back because she couldn’t open the front door. Their own carpenter advised it was not fitted straight, yet head of construction still denies this* NHBC standards state the first 3 metres of garden around the house should not get waterlogged but ours is waterlogged every time it rains. Gleeson advised that no drainage was put in as none was needed. Due to the slope of mud working its way towards our front door and covering the patio and due to Gleeson refusing to acknowledge any issue, I paid for a metre high retaining wall, to prevent the mudslide getting worse. I pulled out wire, glass, chunks of tarmac and cement, bottles and sacks of rubble and were told these were “small fragments” that had worked their way to the surface. Robert Smith, Head of Construction, has now blamed water logging and the “small fragments of rubble” on the retaining wall, despite me sending him pictures of the waterlogging and rubble 2 months before work began * Kitchen concrete around patio doors wasn’t levelled and has the texture of gravelContracted plumbers/joiners/landscapers advise us that our house has defects and apologise for the state of our home, yet management deny it. If we could hand the keys back and walk away we would.
Hi James, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and our regional team and someone will be in contact shortly. Thank you.
5/5
TrustpilotIf I could give ten stars I would!
If I could give ten stars I would!! Toni made our day on Friday. Gave all the info needed so that our next home was what we wanted. Keeps in touch so we know that all is progressing.A Big thank you.
Thank you for your review ChristineThank you for sharing this feedback with us regarding the service provided by our sales executive Toni.We really appreciate the time taken to feed back in this way!Kind RegardsGleeson Homes
5/5
TrustpilotI found the onside sales person Tina…
I found the onside sales person Tina Walker on Model Walk very helpful, professional, friendly, approcable and nothing ever to much to help with on numerous occasions since Tina took over Model Walk site. Tina was there to help when there became site management issues.
Thank you for your review KarenWe are pleased to read about the support that Tina has provided to you, and we really appreciate you taking the time to leave us this positive feedback.Kind RegardsGleeson Homes
5/5
TrustpilotA big thank you to sales staff
A big thank you to Sue Garner and Christine Henry at Firbeck Fields They have been so helpful, patient and understanding whilst we were purchasing our new home. It can be such a stressful experience but there knowledge, support and advice made a real difference to the experience
Thank you for your reviewWe are delighted to read about the support and guidance provided by our team at our Firbeck Fields development, and that their assistance has really made the difference to your experience.Thank you again for taking the time to share your feedback with usKind RegardsGleeson Homes
5/5
TrustpilotBought a property on the Balderstones…
Bought a property on the Balderstones Estate I completed Dec 17th 2020 I'm really pleased with my property and any issues (to be expected with a new build) have been dealt with quickly.The on site builders are always helpful I've no complaint at all. The process of buying the house was easy and the sales staff helped me through every bit of the process the only delay was caused by Covid 19 and wasn't gleeson fault at all . My 1st contact Debbie was amazing and just before I completed she left for pastures new I wish her all the best . Her replacement Jamie Hudson has been brilliant and he finished the completion and has dealt with any issues I've had in a polite and professional way and wish him every success within his role .I would recommend Gleeson on the service I have received I can't fault them.
Hi Sizzah, Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotDont even waste your time buying from…
Dont even waste your time buying from this company. They have a portal to report defects whats actually pointless as we have reported a long ongoing list which only got acknowledged when head of customer care got involved just to point out that hardly any defects have been resolved. Nobody checks the defects you report i rung head office after reporting no hot water and this company was happy to let us be left with no hot water. When they gave us our keys not one issues had been fixed what was identified in final inspection still not resolved everything now nearly 2 months after moving in. When they gave us our keys we had a leak coming onto our stairs which they had previously tried to cover up rather than fixing, a private plumber sorted the leak for me but gleesons are aware an not one person has come to resolve the disgusting water mark on the celing. If you want a house what is plastered well with smooth walls and painted well then don't buy from these our house needs rooms replastering and the whole house needs redecorating as paint is missing or runs chips in doors skirting boards just shabby work. Not one but two of my kitchen cupboard have been damaged when they were fitted from over tightening the screws gleesons are now trying to say that we have broke one of the cupboards even though its been damaged since we got the keys. My downstairs bathroom sink has been cracked since we got the keys have been told several times it will be replaced? You guessed it still got a broken sink. There is a screw sticking out in our garage straight infront of our side door we found it when my partner was stepping to garage and hit it with his head luckily he didn't take his eye out. Everything they do is half done. I have had customer care come to the property speak to site who promised everything would be sorted they sorted 5 things out 2 weeks ago havent seen site management since, was advised a week for delivery for kitchen cupboard 2 months ago oh and again 2 weeks ago. The list is endless including missing insolation, drain pipes not attached, huge leak at front of property when we moved in, extractor fans constantly breaking, plumbing issues. We also paid for a bt Internet port to find out they fitted us a TV Ariel, have been asking for nearly 2 months for a refund been told I will get it still no further forward gleesons firts response was oh well we will come in your house and just take all the plasterboard out and do it? Not acceptable when I now live here these problems should be resolved before people are allowed to move in! Also dont let them turf your garden because again they can't do a job correctly.
Hi Shannon, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
1/5
TrustpilotWas going to wait to write a review..
We completed on a Gleeson home in May of this year having reserved last March.
Hi Katy, Thank you for taking the time to share your feedback. We're sorry to hear how disappointed you have been with your experience and appreciate the frustration the issues raised have caused. Since moving into your home, our Customer Care team has been working with you to investigate and address the concerns reported, and a number of these items have already been resolved. We recognise that some matters have taken longer than expected, and we remain committed to progressing the outstanding works and supporting you until they are completed. Kind regards, Gleeson Homes
5/5
TrustpilotWe recently moved in to our new…
We recently moved in to our new Glessons home on the Balderstones development and after a year of delays and uncertainty i would like to thank all of the team at the Balderstones development for keeping us informed and doing what they could to make our move happen Meghan ,Debbie and most recently Jamie have been great and in the last Weeks before our move Jamie was very helpful in making our move happen before Christmas. Thanks again to you all from plot 99 57 Beaconsfield rd
Hi Steven. Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotPlot 101 Balderstones, 53 Beconsfield Road
Recently completed on our Lovely New Home by Gleeson on the "Balderstones" development and i can honestly say we are more than happy with the service we received. We started our purchase at the beginning of the first COVID lockdown in Feb 2020 and so all was delayed through no fault of Gleeson but throughout we have had constant updates and communication keeping us up to date with the development of the build and any administration work needed to be carried out. Meghan Dunne was who originally sold us the house but had to leave for Maternity reasons but was fantastic in her recommendations and advice leading up to that point. Debbie Howarth who was also dealing with us has left the company but we was very happy with the way she dealt with us and kept us informed all the way to her leaving. On continuation we have had Jamie Hudson taking on her role and we are both very happy at the way he has also kept us in touch with everything going on whether it was any delays on the build due to COVID restrictions or anything else. Good communication is what makes things easier these days and this has all been a very easy process with Gleeson for that reason alone. All in all, We love our new house and will be here for a long time and cant recommend this company enough in keeping their word . A very big thankyou to all the team!.
Hi Jon. Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotAmazing support
Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.
Hi Grace, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes
5/5
TrustpilotWe are happy with our purchase
Found from initial enquiry to completion the sales advisor was helpful and kept us updated.once the property was completed we got our own snaggers report and Gleesons were efficient in sorting out a few points raised quickly. We have been in the property a few months and are happy with our purchase.
Thank you for your reviewWe are pleased to read that both our sales and aftercare service met your expectations, and that you are happy with your new Gleeson home.We wish you many years of happiness, and thank you again for your lovely feedback.Kind RegardsGleeson Homes
5/5
TrustpilotWe went to reserved our first house…
We went to reserved our first house yesterday at Model walk , Tina was so kind and helpful to us , she assisted us with all the information and everything we need to know about the house, she was friendly and always giving us a beautiful smile and gave us everything we need (documents)
Thank you for taking the time to leave us a review Stephen.We are really pleased that you have reserved one of our new homes at our Model Walk development, and especially pleased to hear that Tina has looked after you so well.We look forward to delivering you your new home, and we will be sure to pass your kind words on to Tina.Kind RegardsGleeson Homes
5/5
TrustpilotPlot 10 Castledene Dina
Dina has been an absolute diamond whilst we have bought our property she has been so involved and made us aware of each step, as we are first time buyers we both feel really lucky to have had such good experience with Dina x
Thank you for your review CaitlynWe are delighted to hear how Dina has made your First Time Buyer experinece so memorable!We really appreciate you taking the time to feed this back to us and share your experience.Kind RegardsGleeson Homes
5/5
TrustpilotGood experience
We went to view a show home and were impressed with how comfortable Dina made us, and how she answered all our questions as first time buyers. We have then reserved a house and Dina has been very helpful along the way.
Thank you for your review Skye & KallumWe pride ourselves in our ability to look after our first time buyers, hand holding them through what can seem like a daunting process at times, so it is great to read that Dina has done just that for you both!Thank you for taking the time to share this feedback with usKind RegardsGleeson Homes
5/5
TrustpilotI and my husband had a wonderful…
I and my husband had a wonderful experience with Jackie. Her service was highly exceptional. She made us comfortable and explained to detailed answers to all our questions. With these experience we won’t but recommend Gleesons home to family and friends. Thumbs up Jackie
Thank you for your review IyanuWe really appreciate your feedback, and are delighted to read that you are happy to recommend Gleeson to your friends and family!We will be sure to share this feedback with Jackie, who will be delighted.Kind RegardsGleeson Homes
5/5
TrustpilotJackie has been very supportive and…
Jackie has been very supportive and helpful in buying our first house.She has been incredibly brilliant in our acquisition.Jackie is very professional,awesome,friendly and polite to deal with.Everything was very understood and simple for us with the brilliant service offered to us by Jackie and I will recommend her to anyone
Thank you for your review KwameThis review is gennuinely lovely. Hearing how well Jackie has looked after you fills us with pride, and we are delighted you feel this way.Thank you for sparing the time to share this wonderful and heartfelt feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotAmazing experience at Holton Croft!
We are a little family and first time buyers, we’ve recently moved into our house on Holton Croft, i honestly haven’t got one bad word to say about the whole process!
Hi Jordan, Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful our team have been throughout the homebuying process. Congratulations on your new home! We hope you enjoy making many happy memories. Kind regards, Gleeson Homes
5/5
TrustpilotI moved into my new home at The…
I moved into my new home at The Pastures Bilsthorpe very recently, and I have had a great experience so far. Mary- sellers is very helpful with everything and knows what she is doing. If you want to buy a house I highly recommend Mary:) you will get what you want!
Thank you for your review Emilia.We are delighted to hear that you have had a great experience with Gleeson, and have settled into your new home on The Pastures development.Mary will also appreciate your kind words, which we will be sure to share!Kind RegardsGleeson Homes
5/5
TrustpilotJackie from acklam gardens gleeson
I’ve bought my first home at acklam gardens and Jackie has been amazing from the start. Jackie has guided me through the full process and so helpful throughout. Thank you so much Jackie for all your help and making this such an exciting experience for me.
Thank you for your review OliviaWe are delighted to read how well Jackie has looked after you throuout your purchase journey, and we appreciate you sharing this lovely feedback with us!Kind RegardsGleeson Homes
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