Dixons Worcestershire reviews

★★★★★ 1/5

Trustpilot

Dixons are one of the worst estate…

Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.

Rrrr · 13 July 2020

★★★★★ 1/5

Trustpilot

Chased for money 14 months after vacating

I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.

Will · 19 June 2019

★★★★★ 1/5

Trustpilot

I currently rent with Dixons (hopefully…

I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.

Yassemin · 14 June 2019

★★★★★ 5/5

Google

Hayley, Christine and jewel have all been amazing with our house move. I highly recommend the team at dixons as they are so helpful and supportive throughout the course of your sale or purchase. Many thanks to all of the team, from Emily and Dan

Emily · 12 June 2020

★★★★★ 5/5

Google

Very good service from the staff at Dixons. Quick to answer queries and actually chase problems up not just say they are. The estate agent who showed me around the property I bought was realistic and didn’t oversell which was nice to hear for a change. Would definitely recommend.

Stuart · 13 June 2018

★★★★★ 5/5

Trustpilot

I was Viewed a property by Miss Amelia…

I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.

DEAN · 29 March 2024

★★★★★ 1/5

Trustpilot

Gone down hill have been a landlord…

Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them

Susan · 5 March 2020

★★★★★ 1/5

Trustpilot

Refund

The worse estate agents to deal with

Anj · 13 August 2025

★★★★★ 5/5

Google

Amazing. My house sold in five days and I got the price I wanted. Dixons has such an excellent team of people and link in to the right professionals to make everything work. Dixons are not an estate agent that use the cliché that it's a buyer market, they also treat the seller with the same view as the buyer and their aim is to get the best outcome for all. Even in my really emotionally charged moments with I felt dealing with things on my own was overwhelming Dixons team of people was there with help and support to make sure I was ok. Many many thanks to an estate agent who can't build on the perfection they've established. P Crew

Lee · 13 June 2017

★★★★★ 5/5

Google

Dixons staff (Hayley and Christine) have been incredibly helpful trying to find me the right home in a difficult market. They have kept in touch regularly during my 6 month search and carried out canvassing on my behalf. Can't fault the service at all.

Helen · 13 June 2018

★★★★★ 5/5

Google

We were really pleased with the friendly and professional service provided by the team, and would highly recommend them.

Adele · 12 June 2023

★★★★★ 1/5

Trustpilot

Terrible service from Yardley Dixons…

Terrible service from Yardley Dixons rent team.They refused my GasSafe certificate for no reason. Gas Safe themselves said it was a totally a valid legal certificate but Dixons refused it.Off to Burchell Edwards for better service.

Steve · 8 May 2024

★★★★★ 1/5

Trustpilot

I had a viewing but .....

I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....

Bahman · 23 March 2022

★★★★★ 5/5

Trustpilot

Tracy and Hayley at Dixons Willenhall…

Tracy and Hayley at Dixons Willenhall are brilliant.

Craig · 30 May 2025

★★★★★ 1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?

Saphire · 8 October 2020

★★★★★ 5/5

Google

Absolutely brilliant support from staff, on hand to assist with all mine and my partners queries. We didn't end up buying through Dixons but would genuinely consider using them in the future for any future property purchasing/selling.

Tom · 12 June 2020

★★★★★ 1/5

Trustpilot

Holding deposit Scammer

Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.

Muhammad · 28 September 2024

★★★★★ 5/5

Google

The best experience so far from begining to the end. Professional but friendly staff, always there to help and deal with the ussues quickly. Strongly recomemded if you need to buy, sell or need a mortgage. Thank you all. Spiro

Makaz · 13 June 2017

★★★★★ 1/5

Trustpilot

Terrible Service AVOID

Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.

Landlord · 5 March 2022

★★★★★ 1/5

Trustpilot

ERDINGTON Branch

Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .

Zaighum · 9 January 2024

★★★★★ 5/5

Trustpilot

Excellent service and a lovely team

Efficiency with a smile and attention to detail throughout the lettings process, excellent service and a lovely team

Gemma · 26 October 2024

★★★★★ 1/5

Trustpilot

Don't answer the phone

Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house

Penny · 20 July 2021

★★★★★ 5/5

Google

Absolute pleasure to work with the whole team. Couldn't recommend them further. Will certainly be working with any of the team again should we be looking to move house again.

James · 12 June 2020

★★★★★ 1/5

Trustpilot

Ripped me off

Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them

Victim · 20 July 2023