St Modwen Homes reviews

★★★★★ 5/5

Trustpilot

Glan Llyn 10/10 ⭐️

I can’t express how truly glad I am that we went for our new build home with St Modwen. Not only is the layout and design of the house perfect for us but the level of service we received from sales and customer service has been way beyond our expectations. We dealt with Simon Jacobs from the Glan Llyn site and he was fantastic! Simon is the most trustworthy person you will find in sales, he was very honest with us and communication was spot on. I also have to call out Liam and Matt for the build quality, again super approachable and kept us updated. Once completed we were introduced to Josh from customer care. He is so approachable and super helpful, especially sorting out our issues (which in the grand scheme of things were small cosmetics which you expect). Josh regularly pops over and always gets back to us with a resolution promptly. The team have really gone above and beyond and we always have a chat when we see them. We’ve even built a great rapport with the contractors - Kenny the plumber is very knowledgable and no job is too small. And my final call out goes to Rich the labourer, what an absolute star! That man is always willing to lend a hand and is a joy to see on site. I cannot recommend St Modwen enough! Especially Glan Llyn, we’ve already started to talk a few family and friends into the area.

Bethan · 24 October 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY A ST MODWEN HOME

DO NOT BUY A ST MODWEN HOME! If I could give zero stars then I would. Purchasing a new build home should be exciting, however our experience has been nothing short of a nightmare. We have not had a working shower for nearly 4 months now and nobody seems to care, not even the head of customer services who is now ignoring us! Why do we not have a shower? Well, movement in the shower tray (which St Modwen at first refused to look into) caused the mastic to lift. Future Mastics were asked to remove the old mastic and replace with new - instead they scratched my shower tray and tiles beyond 'plastic surgeon' repair. So, a new shower tray was ordered and a 'St Modwen technician' sent to complete the work of fitting a new shower tray and tiles. We have now had tradesmen attempt to fit the shower tray and fit news tiles TWICE and still the work is not up to standard and we have been left with an unusable bathroom (no mastic, scratched shower tray and door, uneven wall/bent shower screen, chipped tiles etc). Do not be fooled by their '5 star builder' status. When you purchase, you are not told that you are only able to report 'cosmetic' issues on day one - so if you do make the mistake of purchasing through this awful company - study the warranty booklet prior to completion and instead of unpacking your belongings, go through the house with a magnifying glass. You will then be pressured by the site team to give 5 star feedback to the NHBC team when they call. As soon as St Modwen get what they want, the site team abandon you without warning are you are passed onto the terrible 'customer service' team. We have experienced gaslighting, rudeness and ignorance to name a few. We were even told that they would not entertain speaking with our snagging company even though NHBC standards had been breached! Our Moores kitchen cupboard doors have peeling laminate (replaced once already which was a battle within itself), lifting carpets, chipped bricks and wobbly slabs, holes in the walls from their tradesmen, waterlogged garden to name a few. The site is awful, pot holes everywhere, dust and dirt and nobody seems to clean the roads! A shiny new house may sound appealing, but please take the time to read through the comments of homebuyers on social media and TrustPilot which we did not do unfortunately and save yourself a nightmare.

Raeane · 15 April 2025

★★★★★ 5/5

Trustpilot

Kyle is always friendly and keen to…

Kyle is always friendly and keen to support you.

A · 23 April 2026

★★★★★ 5/5

Trustpilot

The staff and so knowledgeable at Ember Park!

I love the show homes at Ember park! I’ve never been anywhere where the staff are so knowledge - I think the young man’s name was Carl? he’s so helpful, I want to thank him for showing me all the different options I have within my price range.

Katie · 27 June 2026

★★★★★ 5/5

Trustpilot

St Mowden - A 5* Builder

We had never heard of St Mowden when we started looking for a new build in Taunton on New Year's Day 2023. Since Covid we had been trying to move 350 miles to Taunton to be nearer our daughter but moving from a low cost area to a higher one was proving difficult. We found a new property at Langford Mills and although we had never heard of St Mowden and swayed by the first review I found online about the Taunton office so begin our pursuit to fulfil our dream. Helen Fareham our contact at the Sales Office guided us through every aspect of buying a new build. Helen is calm, knowledgeable and her expertise is second to none. Living many miles away Helen constantly kept us informed. Choosing our kitchen and carpets were completed online very efficiently.Looking back St Mowden made the buying process simple in comparison to the hoops we had to jump through to eventually sell our house. In this respect we are immensely grateful to Ben Jones, St Mowden Sales Manager. Ben was always positive, cheerful and convinced that whatever happened we would achieve our dream. Before and after we moved in Tanya Overton-Summers, Site Manager has proved extremely efficient. We are delighted with the finish and have had very few snags but Tanya has been a presence and contactable and at a moment's notice will sort out a problem.With regard to After Sales Service we were given a named contact, Elaine Cliffe who visited us and explained how this works. Elaine is very approachable and happy to help.Finally, we would not hesitate to recommend St Mowden and the staff we have dealt with. The house is everything we wished for.

Judith · 12 October 2023

★★★★★ 5/5

Trustpilot

Consett Delves Site - amazing help!

Called into the office in Consett to speak with someone and was greeted by Joanne. She couldn’t have been more helpful, giving me her time, explaining everything thoroughly suited to my situation and going through all of my potential options. Lovely lady to help and was very understanding with excellent knowledge to support me with big decisions being a first time buyer!

Gemma · 9 March 2026

★★★★★ 5/5

Trustpilot

Glan Llyn

We bought our new home on the Glan Llyn development (+ moved in August 2023) and we have been so incredibly impressed with St Modwen from start to finish. We had recently tried purchasing from another developer and had a genuinely awful experience so we went into this feeling pretty anxious. From the outset, Simon was phenomenal for us, keeping us so well updated and providing us with reassuring support throughout. We also know Toni was doing a fab job in keeping things moving which we're really grateful for. I'm pretty sure both went above and beyond continuously during our sales process. Once we were in, Liam and all the site team have been nothing but helpful and friendly. Everyone who comes into your home is professional, respectful and we've been really impressed. Josh in Customer Services has also been great at making sure that we're able to fully enjoy our new home straight away, sorting out any little snags we have had. To reiterate though, these really have been minor. Everyone who's stepped in our house has said it's been finished to an unreal standard + I read SO many horror stories about buying new builds (and even experienced a bit of a horror with our previous sale) but St Modwen are genuinely brilliant and we highly recommend the Glan Llyn development. The company wouldn't be what it is without the incredible team - so a huge thanks to all mentioned above and those behind the scenes!

C · 26 September 2023

★★★★★ 4/5

Trustpilot

Good experience with MEON VALE team

We moved to MEON VALE recently. As we are very new to the country, Mercedes from Sales office and Dean Parker, Section Manager are very helpful and walked through steps with us. They explained with detailed information and followed up issues we raised. Especially Dean, he did extra miles for us, giving us advices. He also followed up promptly the issues we found on snag reports. The Customers Services team is good too, both the former CS manager Alison and Dan Ward, the current manager, checked with us constantly and helped me solved some problems, e.g. the ground floor toilet blockage when I moved in in the first few weeks, they tried to fix the issue with on-site workers and then arranged plumbers to have a thorough check finally. Overall, my experience with St Modwen is good. When I heard that some developers won't care much after customers moving in the new house, I would say that probably not the case with St Modwen. Please keep your good service.

Almen · 24 September 2023

★★★★★ 5/5

Trustpilot

Kyle went over and beyond to help us

Kyle went over and beyond to help us. Good all round experience.

Mary · 20 March 2026

★★★★★ 5/5

Trustpilot

I had Mihail come to my property today…

I had Mihail come to my property today all I can say is he is a star he was poilt and went above and beyond to make things right, he was very very pleasant and professional and nothing was to much trouble, Mihail is a credit to the company what a gentleman was lovely to meet him 😄

Carolyn · 11 November 2024

★★★★★ 5/5

Trustpilot

Valley Rise, Delves Lane

Joanne has been excellent throughout the reservation process, she has taken the time to fully explain the process giving great advice along the way.

Nicola · 7 December 2025

★★★★★ 5/5

Trustpilot

Great Service

Want to a say a big thank you to Kyle at St modwen snibston mill. You made our home buying experience exceptionally smooth

Gabriel · 15 December 2025

★★★★★ 5/5

Trustpilot

Fantastic service from sales to customer care!

We moved into our St Modwen home at Heathy Wood in Copthorne in August 2022. We have been so pleased with everything in the house, the layout is perfect; the finish is high quality; and the development looks lovely. The sales process was really smooth and we were kept up to date regularly by the team. We were especially well looked after by Michael Burt in the sales team who was brilliant. We have been impressed with and extremely grateful to the customer service team, especially Carl (contracts manager) and Gabrielle (customer care manager) who have been more than accommodating and dealt with our issues (which are to be expected with a new build house) proactively and efficiently. Nothing has ever been too much to ask. My partner and I both work for developers ourselves and know how tough their jobs can be so we really can't thank the St Modwen team enough for making our experience buying and living in our new home so great.

Maisie · 7 September 2023

★★★★★ 5/5

Trustpilot

Mihail is a great employee

Mihail is a great employee and ambassador for St Modwen on the Kingsgrove Site in Wantage. After moving in there are always a few things that need snagging, Mihail has done a few of these for me. His smile and willingness to help is outstanding. Great Job. I have to say everyone at St Modwen has been great! Thanks Helen

Helen · 3 October 2024

★★★★★ 5/5

Trustpilot

Caroline & Tigan at Branston Leas

Caroline & Tigan at Branston Leas are amazing. They have been so helpfully from the very first day we walked in they were so welcoming. They have answered every question we have asked. I have loved getting the updates on the progress of the house too.

Bethan · 25 June 2026

★★★★★ 3/5

Trustpilot

Richie won’t let you down

If you ever get a visit from Richie, just know he will go above and beyond within his power to do everything he can to make your issues correct. Haven’t had the greatest experience with St Modwen homes at all but Richie is definitely the diamond in the goldmine. The 3 stars are purely for Richie, if he leaves St Modwen, company won’t have a leg to stand on

Leo · 19 April 2024

★★★★★ 5/5

Trustpilot

Branston Leas - Excellent developer with superb team

It's a big move for us to buy a newbuild and I am so glad that we chose St Modwen. From reservation to completion, from snagging to after-sale customer service, everything was well-informed and professionally undertaken.Olivia made things so smooth before we were hand with the key of the house. We felt her sincere passion on helping customers throughout the whole process.James did a perfect job on the management of his team onsite. Thanks to his professional team and quality control, the house was built to a very high standard with only a few items, which were not serious as well, needed to be followed up.Rebecca helped us a lot on solving these snagging items. Always swift in response and deliver the best to customers. And we trust that we are in good hands with her thoughtful arangement and experienced service.Excellent developer and we much appreciate for all the services provided starting from day one.

J · 8 August 2023

★★★★★ 1/5

Trustpilot

Stay away from St Modwen Stillwater…

Stay away from St Modwen Stillwater development. They turned our first time buyers experience into the worst experience in our lives. Imagine you just got engaged, buying your first home to start your life together, exciting isn't it? Not with st Modwens, I can't even count the tears, phone calls, emails, arguments, lies. As soon as we reserved our plot and exchanged contracts, good customer service came to the end. The sales lady stopped helping us with anything and answering our queries. We nearly missed our completion day because of the solicitors recommended by St Modwens, and of course they did not help us at all with the issues we had. A day before our completion, we had a call from sales lady saying she won't give us keys until we sort out issues with those sols that were not answering calls at all. We then found out that our sales lady had a private mobile number to our solicitor and was talking to them without us knowing. The next step of this amazing journey was completion day and snagging. Before the completion, sales lady was saying how amazing they are with snagging and that they are always making an extra mile for customers - not at all. The only person that was nice to us, that actually knew what he was doing, was qualified and skilled was …….. (I believe he was like a team leader or supervisor that was coordinating works for the first weeks after we moved in)- This guy should be a head of heads, I swear! The only person in this whole development that never made us down. Unfortunately, all the other builders etc when they were coming to our house to sort out snagging, they did very poor quality job, and when we were telling them something's wrong, all we heard was 'have you ever bought a new build before? No? Well this is what it is'. Few weeks after completion, we had a call from someone from head office doing feedback over the phone. We said all what the sales lady's done to us, they apologised over the phone but they didn't do anything to her. Month after month, snagging still not completed - even worse, contractors coming to our house were causing more damage so the repairs list was getting longer and longer. Looks like nobody wants to work for St modwen - new person working in customer care all the time, so each time you call them to chase outstanding works, you hear ah nothing is reported, can you tell me again what needs doing? We had a window placed in the wrong location, we had 2 leaks that are ongoing for a year and still not fixed, contractors damaged our toilet, my hairdryer and were asking us to use our own tools. St Modwens also installed electricity and gas meters causing us having a massive debt to pay, we were promised compensation for that. Told us to send them over copy of the bill etc, but then of course the customer services manager left, and we received nothing. So many times we followed the complaint procedure on their website (impossible to make a complaint any other way) and this complaint was going nowhere - never had a response. There was one person working in customer care that was very nice and helpful, but left the company as well, there was then ………who are very rude to customers. I reported issues (also damages caused by contractors employed by st Modwens) 7 months ago on the phone to customer care. I was chasing this few times in a month and all I heard was "I will chase this for you". Six months later finally got a reply from the manager …….saying that nothing was ever reported and there is nothing on the system. It is now a week until my 2 year 'guarantee' will come to end end, they still haven't done the issues I reported back in Jan, they already refused doing one repair.Just to note, this is my overall opinion, if I had to write everything they done to us in detail, It would be probably like 10k words essay. I wish I could share all the pictures I took over the past 2 years here, pictures of damages caused by contractors and also st Modwens stuff.There is Bellway development opposite our park, I know a lot of people living there and they never had problems like us, so go there if you want to buy a house. Most of our neighbours here from st mdowen sold their houses within a year as they had enough, other people are going through the same nightmare like us.

Wiktoria · 21 July 2023

★★★★★ 5/5

Trustpilot

Glan Llyn, Newport

The whole buying process was made so easy with the help of Simon. Nothing was a bother and went far an beyond for us. Even to squeeze us in to do a house visit on the day due to work schedules. When doing the first house viewing we noticed one of our extras weren't in there and once we picked that up. It was rectified straight away, and everything was triple checked. Liam, Matt and the team have sorted out all our snags quickly and efficiently for us. We couldn't have asked for a better team to be building our first home for us. I would and have highly recommended this company to everyone I know. Especially this site and team. They all work so well together to get you into your lovely home.

Lizzie · 11 July 2023

★★★★★ 5/5

Trustpilot

After my second attempt was made with…

After my second attempt was made with reserving my new home with ST Modwen, I can now say that I have now moved in with a happy smile. I am so over the moon I don't know how to embrace it .The process this time took under 5 weeks with me selling my home and reserving one of ST Modwen. Following my previous experience with selling my home was challenging which resulted in ST Modwen pulling out, this was not there fault as they were very patient with me. They however gave me a second chance to reserve and for that, I am truly grateful and thankful for the team at Branston Leas and a very special thank you to Aaron at Branston Leas) who fought my battle with me. He had more faith than I did, however with much reassurance from him, he made me felt at ease. Aaron has fought since January to get my house sale complete, going back and forth with solicitors, Estate agents etc. and what I really appreciate the most was that he didn't judge me or look down on me in any negative way. I was able to reserve my home for the second time because of him as he was fully aware of what I had been through. I have no regrets whatsoever, I am in love with the environment, so peaceful and my children feels safe to go out. I love my home, as it gives me everything I had asked for. Thank you ST Modwen, Aaron and to the rest of the team at Branston Leas. Good Job.

Veniece · 8 July 2023

★★★★★ 1/5

Trustpilot

Very poor snagging resolution

We moved in to the house 14 months ago and are still chasing snagging issues that we identified on day one.Prior to moving in we told the sales team that the garden was flooded, and they said they would look into it, 14 months later the garden still floods when it rains, we phone customer services who say they will look into it and chase it up, and nothing happens. Phone to chase and we are told they will look into it, and repeat.En-suite shower was poorly fitted so it didn't drain properly and leaked, that took over twelve months to get resolved with numerous chasing phone calls.Cat5 cabling that was faulty in one room was the same story, numerous calls and over twelve months to be resolved.Apparently the Head of Customer Services is involved now, but not holding my breath as the Customer Service Manager promised a resolution months ago and did nothing, maybe he's still "looking into it".Anyone considering a St. Modwens home, make sure your snags are sorted before they leave site, because once they do, they are not interested anymore.

Gabbie · 7 July 2023

★★★★★ 5/5

Trustpilot

Stillwater Barlow style house South Wales…

We recently bought a Barlow style house on the Stillwater site in Glan Llyn and have been so pleased with the process having now lived here for 6 weeks. The house type itself is modern, spacious and the salesperson who did the reservation was approachable and honest (in contrast to other builders we had encountered). We’ve bought new build before but the aftercare from the team here has been the best we’ve experienced. Site manager Reuben is so approachable and accessible. He’s always been really quick to help and coordinated all snags getting fixed very quickly to a high standard. The customer care representative Josh has also been great, easy to contact and good at liaising with the site/sales as needed. We only had a small number of snags and expected to have to chase to get them sorted but our expectations have been exceeded which has helped us fall in love with our new home.

Emily · 7 July 2023

★★★★★ 5/5

Trustpilot

Glan Llyn - Newport

Simon at the Glan Llyn site has been amazing throughout the whole buying process. From consistent communication and updates to answering our questions, nothing has been too much trouble. As soon as Simon showed us The Webster we knew we wanted to buy the house and the team here at Glan Llyn have been great in rectifying the handful of snags we had on moving in - thanks to Josh. The quality of the house is lovely. They also made sure that appointments were booked around our work and now we are in feeling very much at home.Thank you! - Plot 47

Sarah · 5 July 2023

★★★★★ 5/5

Trustpilot

Barlow, Banbury place…

Moving into our new home at Banbury place Wolverhampton was a fantastic moment. Nice reception by the sales team and good customer service. I have recommended friends to buy St modwen homes. The site teams especially James and Andy at Banbury have been of help and prompt to action when assistance is needed. Honestly, the site teams are wonderful. The customer service manager by name, Lizzy has also shown good customer care by checking on us to see if everything is okay and she also responded very well in my demand. I give you all XXXXX

Henry · 27 June 2023