St Modwen Homes reviews

★★★★★ 2/5

Trustpilot

Great house but aftersale support disappeared

Update 30/04/2024Minor snags were being sorted quickly and at good quality, nothing was too small and the service was brilliant. HOWEVER, almost immediately after giving a review (very pushy for this) all customer service disappeared. We have been waiting over 3 months for anything to be sorted. Be aware that once they have a review from you they do not think they need to maintain their standards.When looking at houses we definitely didn't want a new build but after looking at 20+ older properties nothing compared in size and layout for our family's needs.Original review We bought on the Pear Tree Fields development. The whole team have been great but in particular Alison, Karl and Dan have made it seamless.For those worrying about big developers selling a house and leaving you with issues, St Modwens have done everything asked, no matter how small.Would definitely recommend them.

Matthew · 30 March 2024

★★★★★ 5/5

Trustpilot

Matt and Rob were amazing!

Matt and Rob came to help with getting some items put up around the house for me and I must say they were absolutely amazing! Both of them were so knowledgeable and highly skilled! They explained everything they were doing, each step of the way and I was left loving my home even more than before. There was one item left remaining which was down to me not being sure of measurements and they were so helpful in getting in touch with customer services on my behalf to reschedule the remaining item to be sorted! I hope to see them again soon! Thank you both!

Savita · 26 March 2024

★★★★★ 5/5

Trustpilot

Nothing is too much trouble

Matt and Tim came out to fix a small issue with the walls in downstairs toilet,hall and stairs under cupboard. Both were very professional and explained everything to me they did a good job. Since moving in to a new St Modwen house I have had a few problems but found customer service very good in handling things quickly and all workmen have been very helpful and professional.

Linda · 17 October 2024

★★★★★ 5/5

Trustpilot

Stillwater site - Technician Support

We have been in our new home for nearly 3 months now and the main technician, John, has been so great at helping us with not only the snags, but going above & beyond by fixing up some additional things in the house. He is always on time, explains what he is doing, checks in with me to make sure I am happy during and after the work which is great. He is very kind and we also have a laugh when he comes around. Thanks John for all your help!

Danielle · 21 March 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from St Modwens Cofton Hackett Team, Led by Nabeel!

I recently experienced outstanding service from Nabeel and the team at St Modwens in Cofton Hackett.After our snagging survey, Nabeel and his team swiftly resolved all issues within 7 days, demonstrating great skill and dedication.While we have a pending drainage issue in the back garden, I trust St Modwen to find the right solution like they've done it before.Site team commitment to excellence, led by Nabeel, is remarkable, and I highly recommend St Modwen Homes - Cofton Hackett for their outstanding service in setting up our new build home. Thank you!

Huber · 17 March 2024

★★★★★ 5/5

Trustpilot

Outstanding snagging complete, great customer service

I have recently had my outstanding snagging issues taken over by Louise, who has been absolutely amazing in terms of getting stuff done, communicating, and being an all around lovely lady, Louise is so friendly and it is always a pleasure to take her call - I am almost disappointed that she managed to wrap up my snagging as quickly as she did! Her as well as Darren who led on coming and rectifying most of the outstanding issues, have been fab. Darren has been equally as great, based out of the North West, Darren is extremely skilled and trained up in a multitude of areas, meaning he was able to rectify lots of different snags to a really high standard of finish. Massively rate these two - great assets from a customer perspective to St Modwen.

Grace · 14 March 2024

★★★★★ 5/5

Trustpilot

After going back and forth over number…

After going back and forth over number of months regarding snagging issues within my new home … Lee and Darren come this week to complete some paintwork for me ! They went the extra mile to make sure I was happy ! And also fixed extra issue while they were here which I was extremely grateful for ! I just want to say a massive thank you to Lee and Darren for the work over the last 3 days.

Jodie · 28 March 2024

★★★★★ 5/5

Trustpilot

Outstanding Customer Service from Amy at St.Modwen Homes

recently encountered a water leak issue from under the flooring tiles of my toilet. I emailed St Modwen Customer Service to request an engineer's visit for inspection and repair.I was very pleased with the prompt and professional service I received. Amy, a representative from St. Modwen Homes, contacted me and efficiently scheduled an appointment for the expert. Throughout the phone conversation, Amy was incredibly helpful, friendly, and reassuring. She instilled confidence by stating that she would handle the situation, which significantly reduced my initial stress regarding the issue.I am very grateful for Amy's professionalism and attentiveness, and I look forward to the upcoming visit from the engineer. This experience has definitely reinforced my positive impression of St. Modwen Homes.

Mohammadhossein · 5 March 2024

★★★★★ 5/5

Trustpilot

Great Job Mihail !

We had a problem with water ingress from a window which had spoilt the windowsill. St Modwen customer service arranged for Mihail to attend and rectify the problem and he has done a great job. Mihail also fixed a problem with our balcony bi-fold door a couple of weeks ago and fixed it. Door is now smoothly opening and closing whereas before it was difficult to open and close. Thank you Mihail !!

Richard · 11 July 2024

★★★★★ 5/5

Trustpilot

Lindsey at Woodcroft Park

Lindsey at Woodcroft Park has been amazing. She is friendly, cheerful and always smiling. We look forward to moving into our new home!

Alex · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent customer care technician

Having recently purchased a St Modwen home at Glan Llyn in Newport we of course, had some snags that needed rectifying. We had a number of technicians around previously but Callum has been a great help. He has gone above and beyond to ensure that interior finishing (paint/varnishing/sealant) is now of a standard that we are happy with. For anyone purchasing/purchased a St Modwen in Newport, specifically ask for Callum to help resolve any interior issues.

Lewis · 12 May 2024

★★★★★ 5/5

Trustpilot

Kyle provided us with a very positive…

Kyle provided us with a very positive experience. He was friendly, approachable, and made everything easy to understand from the beginning. He kept us informed, explained our options clearly, and was always willing to answer any questions we had. His support and guidance gave us a lot of confidence throughout the process. We’re very grateful for his help and would definitely recommend him.

Kyrian · 19 April 2026

★★★★★ 5/5

Trustpilot

Solid modern practical home

Solid modern practical home. Very friendly sales team and great builder after service. Amie Cole and Lewis deserve a big shout out, they were caring and fantastic throughout both the sales and after sales process. Sales management did get pushy toward sales closure which was unpleasant and unnecessary, due to St Modwen’s financial year end pressures. Other than that we are very happy in our new home . Thanks Amie and Lewis for your outstanding service.

Mr · 6 May 2024

★★★★★ 5/5

Trustpilot

Ashley@Copthorne

We moved into our property in August 2023 and have now been here for 6months. As we bought the ex show home there have been a number of issues that have arisen due to the slightly older age of the building. Ashley has been our building support manager from the start. He is always on hand to assist and has gone above and beyond on numerous occasions to assist. Ashley is extremely personable and professional, we cannot thank him enough and hope his ethic is recognised at the highest level. Thanks again.. plot 002

James · 16 February 2024

★★★★★ 5/5

Trustpilot

Would recommend - glam lyn still water

Had some small minor issues after moving in but customer care (Josh) have always been very quick, friendly and efficient in getting these sorted. Now 10 months in and 0 problems with our home. Josh has been fab each time, lovely guy! Always sceptical when purchasing a new home due to horror stories you hear but ours has been a very positive experience! Would buy from st modwen again

Megan · 3 September 2024

★★★★★ 5/5

Trustpilot

Ritchie and his workmanship

Having had Ritchie back a few times now I think all of the work is finally complete. As ever Ritchie is a delight to have in our home and the kids love it when he comes by due to his personable happy self. He has a can do work ethic and always goes above and beyond to ensure every job is done to perfection. In total he has transformed two rooms and dealt with a number of snagging issues. We can not fault him at all. Thanks for all your work, James and Becky Heathy Wood

James · 13 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Our experience of buying a flat from St.Modwen at Handley Place in Weston-super-Mare has been a positive one from start to finish. The Sales Team were always supportive & nothing was too much trouble. Caroline, in particular, was very helpful & reassuring. The site team have also been willing to answer any questions & provide any help they can. A special mention for Reuben, who has gone above & beyond to make sure everything is as it should be in our new home. Overall, a great service all round.

Jane · 4 February 2024

★★★★★ 5/5

Trustpilot

Top-notch Service and Quality in Cofton Park

I've recently moved into my new home built by St.Modwen Homes at CoftonPark, and I've got to say, I'm seriously impressed with both the quality of the work and the fantastic customer service they've provided. Right from the get-go, it was clear that they'd paid attention to every little detail.There's one person who really stood out in making my experience outstanding, and that's the site manager, Nabeel Anwar. Nabeel's dedication to getting things just right and sorting out any problems was brilliant. He didn't just fix things quickly, but he also made sure I was happy with everything.What's great about Nabeel is how he's always on the ball with time and understands the pressures that come with moving into a new home. Instead of making things difficult, he was always looking for solutions, which made a big difference.In my book, Nabeel is the ultimate professional who really cares about making sure customers are happy. His understanding of what new homeowners need and his commitment to doing a top-notch job make him a real asset to the St.Modwen Homes team. He definitely deserves some recognition for his hard work.Overall, I couldn't be happier with my experience with St.Modwen Homes, and a big part of that is down to people like Nabeel Anwar. I'd highly recommend St.Modwen Homes to anyone looking for a homebuilder that cares about quality and customer satisfaction.

Ahmed · 3 February 2024

★★★★★ 5/5

Trustpilot

Our New Build At St Modwens Hendrefoilan

We purchased a new build property from St Modwens at their Hendrefoilan site in Sketty Swansea.The location of this site is excellent for all local amenities and only a short drive to the Gower peninsula.The property itself is very well designed spacious living and a high standard of finish throughout.What few teething problems we had when we moved into the property were quickly rectified by the whole team.Special thanks to Elaine and Amie sales team for a trouble free purchase also the site management team of Dafydd and Lewis for their total professionalism.

Tarmac · 2 February 2024

★★★★★ 5/5

Trustpilot

Customer service aftercare - Glan Llyn

So I know I’ve given a review before but wanted to come back on and share my experience of the aftercare I have received especially on one of the snags fixed yesterday. The whole team at Glan Llyn have been fantastic but I wanted to specifically call out Josh, John and Callum. Josh is always quick to respond and ensures my issues are resolved as quickly as they can be. No job is too big or small for the customer care team. John and Callum are masters are what they do. Callum fixed an issue with one of my side panels in the utility yesterday. The finish was phenomenal! I’ve never known trades to leave things cleaner than what it was before they arrived but these two guys take such pride in their work. Big thank you from Plot 130!!

Bethan · 2 February 2024

★★★★★ 5/5

Trustpilot

Commendation for Exceptional Customer Service by Mihail Bujor at St Modwens

I am writing to specifically acknowledge and express my appreciation for the outstanding customer service provided by the team at St Modwens, and more notably, Mihail Bujor.Recently, I encountered a persistent issue at my flat involving a leak in the balcony that was affecting the inner walls. Mihail's approach to resolving this matter was exemplary. He not only demonstrated unwavering determination but also conducted a thorough diagnosis of the problem. His efforts went above and beyond, including recording detailed videos to elucidate the underlying issues beneath the scaffolding.Thanks to Mihail's expertise and dedication, the issue, which had been unresolved by others, is now fixed. His proficiency and commitment to customer satisfaction are commendable and set a high standard for service.I sincerely hope that the company continues to recognize the value of such dedicated individuals and recruits more people like Mihail to further enhance the quality of customer service.

Saad · 25 January 2024

★★★★★ 5/5

Trustpilot

Meon Vale

After our last experience of purchasing a new home, which including packing up and moving back out to live in their showhome for 8 weeks for repairs to be sorted, our friends and family questioned us on buying another new build! Our experience could not be more different. Right from the moment we turned up at the sales office to enquire about purchasing and meeting the lovely Mercedes, who couldn't do enough to help us with the enormous task of relocating from Cornwall, she really was amazing. On moving in day, knowing we were coming from cornwall, we didn't arrive until 5pm, there were supply's of tea, coffee, milk and sugar waiting for us along with cake and biscuits in the kitchen and Dean stayed late to greet us and sort out any issues we had upon arrival. Although we haven't seen much of Dean, he was always around for us in the first few days/weeks, he also assured us Dan would be along soon who we would get to see more often than our own children! He was right, he came and introduced himself within a day or so and has regularly knocked on our door to check all's well. Any snags we reported to Dan were promptly noted and Dave and Lee would after a pre arranged appointment come and sort out what they could. There has never been an issue getting other companies out to do jobs like drafts around the windows etc. We have been in our beautiful home now 4 months, Dan still pops round for a chat and to check there are no problems. I can not praise this company and their wonderful workforce enough. Renewed our faith in new builds. Thank you St Modwen for everything

EastA · 24 January 2024

★★★★★ 5/5

Trustpilot

Good team @ the Fairways

I am a first time buyer. 2023Jun I am fortunate to meet the developer of st.modwen home. I already had a good impression from the first time I went to the Fairways show home, especially a lady named Julie who introduced me to all the information about the house. She explained in detail and was very patient. When we decided to buy, we went through the complicated paperwork and picked out the materials in the house. Julie was very attentive in helping and explaining. The developer completed the project on time. When I got the house, I was very happy with the decoration inside, but there were some flaws, but I was lucky. I met Mr. Stuart, the site manager, who was also a nice guy. He repaired the new house as quickly as possible, using text messages and direct conversations for every conversation. They are very enthusiastic, explain in detail, answer all questions and are truly professionals. St modwen is really lucky to have these two employees. I am very proud and confident in recommending this developer.Ricky

Consumer · 18 January 2024

★★★★★ 5/5

Trustpilot

Branston Leas

We had such a quick and easy purchase thanks to Tigan and Caroline at Branston Leas!

Customer · 30 March 2026