St Modwen Homes Worcester reviews

★★★★★ 1/5

Trustpilot

Pathetic service from untrustworthy people

I bought a new built home at the start of 2020 through St Modwens. This was the biggest mistake of my life. The house had so many flaws from the start. One would expect a brand new home to be in working condition…..well ours certainly was not. To mention but a few problems, the front door was not straight so cold air kept coming in, our lounge wall was not straight either, the plaster work had to be re-done which took months before anyone attended. The upstairs toilet was broken, the shower door could not close, the hub above our oven was scew. The whole house had to be repainted on the inside as the previous job was a mess. The biggest problem with all of this was the fact that you could not get anyone out there to fix the problems. I wrote numerous emails without any response back, or people telling me that the will come to fix the problem but they never pitch up. Three years later there is still building paint on the outside of my house wall that was promised to be cleaned. I was told that they will give me cement slabs for the back yard which have never arrived. I had the worst experience ever working with them.

Johan · 4 May 2023

★★★★★ 1/5

Trustpilot

Beware of its a builder with very Poor…

Beware of its a builder with very Poor follow up in snags. My house unfortunately with very poor workmanship inside and outside of the building as well in Tayleur Leas. Neglects the minor defects, the Major defects like main door, unfinished kitchen fixtures, potential water leaking by detached balcony doors, sinking of staircases, loosening of roof cap etc etc. it's over 6 months after moved in that’s still hanging around waiting for fixing. Site manager/supervisor/ customer service manager are nice but they keep on changing within half a year (wonder why they all quit half way), so no body would like to thoroughly follow up, every snags details we have to repeat from the beginning again when they change personal . They all replied you politely but perfunctory with no plumbers coming to fix the snags. On our streets, ~ 20 house’s owners facing the same problem, one of them even have their ceiling sinking! St.Modwen expanded its size with a very attracting website after acquisitions in 2021, but the quality of house build is far away from what it’s promising.

Winnie · 26 April 2023

★★★★★ 1/5

Trustpilot

Brought an apartment at the end of 2021 … big mistake

Brought an apartment in the end of 2021 with a whole load of issues and after being moved out for a year and a bit. St modwens haven’t fixed all the issues and are now telling me that they’re down to me to get fixed and pay for them. Even though when they came round to do there “7 day check list” I specifically told them about this particular issue with the kitchen cabinets being damaged when they were installed and now they won’t buy new ones even though I have had many conversations with the management team about them getting a quote to replace them and trying to get moors kitchens to pay for them.

Tom · 26 April 2023

★★★★★ 5/5

Trustpilot

Exceptional service

From the point of reservation to moving in and even after sale St Modwen homes has been exceptionally good. Continuous support was extraordinary. House is beautiful inside out. Highly recommend St Modwen homes to anyone considering a great new home and a smooth move.

Mrs · 2 December 2021

★★★★★ 5/5

Trustpilot

A professional experience at Bramshall Meadows

A professional experience from start to finish, St. Modwen Homes has definitely been the right choice for us. From initially enquiring to reserving our plot, Tigan (sales assisitant) has been supportive, reassuring and always at hand to answer any questions, it has been her guidance that made the whole process stress-free.Steve Milner (site manager) ensured we understood the the logistics of our home and that we were happy with how things worked within before we moved in which was extremely useful and supportive.Bob Jarvis (site manager), has been absolutely wonderful, no request was too big or small. From sorting, promptly, minor snags, to offering guidance after moving in. He has made our settling in process easy and to know that he is only a phone call away, has been incredibly reassuring.A wonderful team, at Bramshall Meadows, has made the moving into our beautiful home memorable.

Louise · 14 April 2023

★★★★★ 5/5

Trustpilot

Excellent property team

Buying my house with St Modwen's was an easy, fun and structured process. I was kept in the loop every step of the way from deciding my dream house, to getting a mortgage approved to completing the purchase. St Modwen Homes have also been very supportive in the post completion period and have a great technical team available to help with any issues I may have. They even provided a skip to help with removing loads of my rubbish during the first week of moving in. I highly recommend them.

Chukwunwike · 13 April 2023

★★★★★ 5/5

Trustpilot

Plot 40 Victoria Park, Stoke

Barbara and the team at Victoria Park Stoke were so friendly, helpful and on hand to answer any queries quickly and efficiently. The reservation process was straight forward. We were able to make all our finishes choices at the time. Thank you.

Richard · 7 March 2022

★★★★★ 5/5

Trustpilot

Great service

Callum was extremely polite, friendly and helpful and knew what he was doing. Wish there were more tradesmen like him. Thank you for the great service!

Elaine · 22 September 2023

★★★★★ 5/5

Trustpilot

Excellent house

My family and I, are enjoying everything about the house. Starting from the estate view, ites beautiful, the roads are wide. My house is big, all the room are spacious, lounge and kitchen are equally big, the balcony is equally big and beautiful. I don't have anything to complain about. My only complaint would be the little delay in getting few things fixed in the house, but it's not a problem in any way.

Olabanji · 21 September 2023

★★★★★ 4/5

Trustpilot

Second to none builder & customer service team.

As a St.Modwen home buyer 8 years ago my experience of their customer service has left me with great comfort that should I need to purchase another home I would not hesitate to use them as my first choice.I did have some issues when I first moved in but one by one we worked through and rectified the problems and recently when updating some pavement lighting, some damage was done to my property which was again corrected by the customer service team.

Chris · 28 March 2023

★★★★★ 1/5

Trustpilot

Glan Llyn- AVOID like your life depends on it

Glan Llyn- The worst first home experience ever! PLEASE AVOID

Consumer · 15 February 2026

★★★★★ 1/5

Trustpilot

Pretty cover but a poorly written book..

Been at the meon vale site for over 2 years. Reported all the snagging as guidelines suggested. After they fixed one of 25 never heard back. Got fed up of chasing. Word of advise for any buyers. Check behind the fans in the wet rooms... From broken plastics, to holes in the walls far to large for the fans, held in by 2 screws and not 4. And let's in cold air. En-suite not sealed.Painting is amateurish at best, door hinges covered in paint. Drainpipes are screwed into the mortar and not brick, same with other outside fixings. Garden soil is mainly rubble.... St modwens approved a 15 year business lease and because of this have now decided to build on woodlands... They are just about the money and not biodiversity.

Heavius · 9 December 2020

★★★★★ 5/5

Trustpilot

Would highly recommend St Modwen

Me and my partner decided to go with St Modwen Homes for our first property and it was honestly the best decision.Buying a home is stressful especially when you’ve never done it before but both the sales ladies at the Glan Llyn site were so helpful and made it go as smoothly as possible for us. We also had some incentives such as all our flooring included along with the stamp duty and solicitor fees. This made a huge impact for us as we were first time buyers and had so much else to pay for so having this included gave us so much breathing room financially.Glan Llyn is a beautiful site with so much potential. We have a huge field, pond and children’s park less than a 2 minute walk from our house. This is perfect for us as we are planning to get a dog and knowing we have somewhere he’ll enjoy right on our doorstep is amazing.

Courtney · 8 December 2020

★★★★★ 1/5

Trustpilot

Non existent customer service from West…

Non existent customer service from West Midlands team. They ignore emails when you report issues including management.

Ade · 16 December 2025

★★★★★ 5/5

Trustpilot

Customer service mind blowing experience

Customer service mind blowing experience.

Abiola · 25 March 2026

★★★★★ 5/5

Trustpilot

Don’t listen to all the negative reviews

I can’t recommend the sales team and the builders at St Modwen Homes Trentham Manor, enough. With special thanks to Julie, Carl and Simon X2. We early bird reserved our home with St Modwen in August 2019 and following release for sale we officially reserved our home in September 2020. Weeks later we had a change of heart on our chosen plot and it was no trouble at all for Julie to switch to one better suited to our needs with a south facing garden. The entire process was smooth sailing and as first time buyers we needed all the support and advice that we could get. No question was too silly and Julie was always just an email or telephone call away for any queries.We had to wait for 6 months for our plot to be built; during this time we were able to pick our options at an options meeting and we were pleased to find out that flooring and turf were included as most developers don’t offer this incentive.Before we knew it, in October we were visiting our home for our first fix appointment. Simon was so helpful in explaining the process of the build and what we were looking at (which was not much at all- bricks and beams really! It was amazing to see the house like this) and we even were able to take lots of pictures. December was our next site visit before our home demonstration in January.The home demonstration was 4 days before our move in date of January 31st; Carl took us through every room in our home and showed us how to work everything from the oven to the boiler. He was very informative and is a great asset to the team. A couple of snags were pointed out which were all solved 4 days later for completion.Moving day came and with a slight hiccup with the solicitors we were unable to get the keys until 5pm and Julie stayed passed close to meet us at our home with the keys to sign the relevant paperwork. Following our move in, St Modwen even collected our rubbish and cardboard as we waited for the council to send our recycling bins.We have lived in our home for over 6 months now and we absolutely love it here. We haven’t had to contact customer services for any issues and when speaking with the neighbours, neither have they.Any snags we had reported, all which were minor, have all been dealt with with the exception of a whistling radiator; however due to Covid this is understandable. Simon has kept us up to date with this and has been in contact with us despite the pandemic.I have to admit I was concerned, as a first time buyer, of the stigma of a new build developer (not particularly St Modwen Homes); however I am delighted we chose them and this development as we love our home and neighbourhood. We would recommend St Modwen Homes to anybody and as much as I am saddened to read all of the bad reviews, our experience has been nothing but 5*.Thank you all.

Georgia · 13 October 2020

★★★★★ 1/5

Trustpilot

Worst builders in the country

Once again, St Modwen has shown absolutely no support since the day I moved in. 18 months on I'm still arguing with them to get a door key that works. The turn over of staff is shocking. No one can take accountability. I have been locked outside my home for hours at a time and continuously told 'it will get sorted'. It's now sorted and i've been told getting a new key is a good will gesture... Avoid entirely. You'd be better off with Wain Homes.

LP · 27 February 2023

★★★★★ 5/5

Trustpilot

Robert came this morning to clear up…

Robert came this morning to clear up after building work and remove stains on the balcony. As with the last time he came, his work was excellent. Did everything I asked quickly and efficiently. Also immediately reported a further leak that we found, which took a burden off me!

Alastair · 13 December 2024

★★★★★ 5/5

Trustpilot

Moved into my new home 5 months ago…

Moved into my new home 5 months ago now, Glan Llyn site so thinking it was time to give my review: I would not hesitate to recommend St Modwen Homes, from the first time I visited the Sales Office, Simon & Toni helped and informed me of everything that was needed to be done at what stage. Since moving in, yes, we've had snagging issues, nothing that couldn’t be resolved. the Site Team, Matt and Phil have been contactable when I’ve needed them, responding/moving quickly, in helping with resolving any issues. The support from Josh, Customer Service, Great friendly service, always follows through on things and keeps me updated, either by home visit or phone call. I believe this whole Team has gone above and beyond to help me settle in to my new home, the friendships that have been built is so welcoming as well.A very professional team, always polite and pleasant to talk too. Keep up the good work guys

S · 24 February 2023

★★★★★ 1/5

Trustpilot

Need to be closed down

They have cut a cable and as a result we have lost power and electricity. No one has come round to ask if we are okay. I have no power. I cannot feed my children, I cannot wash my hands, I cannot cook food, I cannot flush the toilet and it has been hours. No one has contacted me. This is terrible. We need reimbursement. No one is listening. No heating, no water coming from tap. No one is answering the phone. They simply do not care about us. The customer service is appalling. Never ever get a home from these people.We need generator. This is terrible. How can someone make such a mistake. Need to be sacked.

Alex · 23 February 2023

★★★★★ 1/5

Trustpilot

Unable to contact you…

I have been trying to complete on a previously owned home on one of your parks but i am struggling to get in touch with anyone to answer questions for my lender - I have called the legal teams twice where it rang and rang till someone disconnected the call, so I have called the main number 5 times and evey time it's has continued to ring until it disconnects - I am surprised you manage to sell any houses....

Tracy · 15 February 2023

★★★★★ 5/5

Trustpilot

Responsive, good quality

I found St. Modwen very responsive in the lead up to mu purchase and following during the 7 day snagging period. The sales and build teams worked well together so that the transition was smooth. I really appreciated hearing from St. Modwen staff even if the update was that items were on hold, in progress etc. I'm really impressed with the build quality of my home, the layout of the plot and the wider planning and landscaping of the estate.

Verity · 9 February 2023

★★★★★ 5/5

Trustpilot

Honestly St Modwen have been fantastic…

Honestly St Modwen have been fantastic with us, we completed on our first home just over a Month who on the Branston development. Reservation was simple the house we initially wanted was reserved and they had a house left on the previous phase which wasn’t our first choice however they provided some incentives and we chose to take the house rather than wait. We were told our completion would be May/June & used their recommended Mortgage advisor who was amazing and their solicitors who were average, throughout the process we were updated regularly despite COVID-19 & lockdown. St Modwen did everything they could to keep us on track we was lucky enough to to have a home demo in May where we highlighted a couple of issues which were sorted within the week and we completed in June. As expected there were snags which is natural in a house that hasn’t been lived in so we wasn’t annoyed ect but this is where St Modwen excelled their site manager James has been amazing got most things fixed within a week and a couple of the bigger things were all booked in within the month. All in all we looked at every house builder in the East Midlands and St Modwen definitely include a lot compared to most including finishing the walls in white, extra bathroom tiles, shower over bath, ring doorbell, hive heating system, flooring & turfing.

Paisley · 11 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend St Modwen Homes!

Moved onto The Fairways as a first time buyer in March 2022 and I would highly recommend St Modwen homes to anyone!Julie and Rachel from sales were exceptional from the outset with keeping us informed and up to date with progress, which was so reassuring (especially with the stress of buying a house and moving).We’ve now had the keys for almost 11 months, and while the quality of build has been excellent, any issue we had both Stuart and Gemma from site have both gone above and beyond to not only resolve, but also providing support when we needed it (such as drilling holes for dishwasher etc).Knowing most other developers simply pass you on to the sales team post completion, the support both on site and externally from St Modwen has been so refreshing.Thank you to the whole team.

Alex · 3 February 2023