Hills Estate Agents Worcester reviews

★★★★★ 5/5

Google

From the point of valuation to the completion of the sale I cannot find fault. Justin and the team looked after me, communicated regularly and were super efficient. My sale completed in 13 weeks, from the the day it was marketed, that has to be one of the quickest sales ever. I can thoroughly recommend Hills and the team and will use them next time I sell a property

Alex · 22 March 2026

★★★★★ 5/5

Google

The most helpful people I could possibly imagine. We have sold 2 properties through them now and they have worked tirelessly to make sure everything went as smoothly as it could and everyone was kept informed/up to date. Justin & Tom were our main contacts and they were fantastic, but everyone we have dealt with there has been amazing. I would never consider recommending any other estate agents in Worcestershire, Hills is the best by far 10/10

Al · 25 September 2025

★★★★★ 5/5

Google

Had a totally positive sale with the help of Justin and the team. Had a probate property to sell that was in need of modification. The sale went through so smoothly, the buyer was advised that there was work needed before viewing. This all helped to get a positive outcome. I would highly recommend Hills estate agents at Worcester.

Chris · 28 November 2025

★★★★★ 5/5

Google

It wasn't an easy process but without the continued support and patience from the team at Hills, we would not be where we are now!! A huge thank you to Justin, Tom, Sophie and the rest of the team - it was a long 18 months but we're finally in our house!

Natalie · 22 January 2026

★★★★★ 5/5

Google

My sister and I are extremely grateful to the team at Hill’s whose friendliness and support was unwavering throughout. We had to sell a house that had belonged to a close relative at what was a difficult time for us. Justin visited the property and straight away we knew that Hill’s was the right agent for us. He was kind and understanding of our situation - extremely knowledgeable regarding the house and area and gave us good advice throughout the experience. For this we will always be extremely grateful. With the sale now completed we truly couldn’t have picked a better agent and are very happy to recommend Justin and the amazing team at Hill’s. Thanks for being one of the nicest most decent estate agents we have ever come across!

Gilly · 25 March 2025

★★★★★ 5/5

Google

Justin , Tom and the team went above and beyond in the sale of my house, it wasn’t a simple sale but they gave their all and we completed a week or so ago, a massive thank you to the Hills team, I would highly recommend these guys.

Lee · 21 January 2026

★★★★★ 5/5

Trustpilot

The most helpful people I coud possibly imagine!

The most helpful people I could possibly imagine. We have sold 2 properties through them now and they have worked tirelessly to make sure everything went as smoothly as it could and everyone was kept informed/up to date. Justin & Tom were our main contacts and they were fantastic, but everyone we have dealt with there has been amazing. I would never consider recommending any other estate agents in Worcestershire, Hills is the best by far 10/10

Al · 29 October 2025

★★★★★ 5/5

Google

Moving is always stressful but having an estate agent that helps communicate with both ends of the chain made such a difference and we were very grateful for all the help we’ve received in moving my mum

Alison · 28 November 2025

★★★★★ 5/5

Google

Recently I have had the pleasure of meeting Justin and the team at Hills Estate agents. The property in question went to Auction which is something I have never before experienced in real life. I was able to attend and pleased to watch the whole process. Justin talked us through what would happen and the next stage after the Auction happened. Glad to say everything went through without a hitch. Would definitely recommend this team whether it is a sale, rental or auction.

Sandra · 25 March 2024

★★★★★ 5/5

Google

15 out of 10! ⭐️⭐️⭐️⭐️⭐️ I can honestly say that it has been a very pleasant experience. Sarah was very kind , understanding and always with a positive and friendly attitude . Also very professional. We have rented exactly the house that we’ve been looking for . Was difficult to find an honest, sincere and caring letting agent , we are so grateful for this experience. Highly recommended and thank you so much!

Sebiha · 25 March 2024

★★★★★ 5/5

Trustpilot

Fantastic

Had a great experience buying with Hills. When initially looking at properties, Holly would call me with new properties she thought I'd be interested in. Once buying, I had a lot of issues with my solicitors never updating me, but Laura and Holly were great and chasing them up and keeping me in the loop. Thanks so much!

Em · 14 October 2024

★★★★★ 5/5

Google

Justin and Tom were professional and helpful when dealing with our sale .A very stressful experience was made bearable by their calm manner and sense of humour.

Ann · 25 August 2025

★★★★★ 5/5

Google

Hills Estate Agents provide an excellent service. They were very professional, extremely efficient and customer friendly. The staff, mainly my dealings with Justin and Tom , who had amazing patience with myself being an older client. They were always very eager to help and assist, happy disposition and so very friendly too. I would highly recommend Hills Estate Agents.

Anne · 22 January 2026

★★★★★ 5/5

Google

My experience I had from Hills was great, they talked through the stages with me and dealt with any questions I had, were very honest with how much I would be able to get for the property. Everyone I had communicated with whether on the phone, in person or email were professional. I would hesitate to use them again and Id recommend them to anyone I know.

Chris · 29 October 2025

★★★★★ 5/5

Google

Purchase of 2 bed semi (FTB) Had the pleasure of working with Justin from the Worcester branch. Great guy. Really approachable and open, good at communicating. From first discussions about plans, all the way through to sale, great communication. I could always reach someone in the office if not Justin and get just as good advice. They were also responsive to emails. He answered all my questions and helped me get the lawyers on track to get the sale done. Took 6 months. Sale was completed and got the keys in hand. Also had open discussions about future options for the property. Great experience, top estate agents in my humble opinion. Would use again and recommend to first time buyers.

Unbelievable · 6 July 2022

★★★★★ 5/5

Google

I have renting a property from Hills for about 4 years now and their staff and contractors are always efficient, friendly and knowledgeable. I cannot rate them high enough as a rental agency, after dealing with many others over the years. They keep the property well maintained and are reactive on any issue reported. Thanks Team 👍🏻 …

Tammy · 25 June 2025

★★★★★ 5/5

Google

Cannot recommend Justin and the team at Hills highly enough. They really know what excellent customer service is and how to deliver it and are very knowledgeable and experienced in their field. Very professional yet personable service right from the first contact through to selling our property for us. We have always received prompt responses to every contact made and were kept very well informed throughout the whole process with regular updates. They were very accessible and accommodating to people wanting to view the property and also following up on feedback after viewings. They found us a buyer very quickly and helped secure the sale by delivering the same level of customer service to our buyers as ourselves, working tirelessly to make sure that everything went through smoothly. We would not hesitate to recommend or use Hills ourselves again, confident that we would not be disappointed. They are genuinely passionate about what they do and it shows.

Karen · 25 March 2022

★★★★★ 5/5

Google

Purchase of 2 bed semi (FTB) Had the pleasure of working with Justin from the Worcester branch. Great guy. Really approachable and open, good at communicating. From first discussions about plans, all the way through to sale, great communication. I could always reach someone in the office if not Justin and get just as good advice. They were also responsive to emails. He answered all my questions and helped me get the lawyers on track to get the sale done. Took 6 months. Sale was completed and got the keys in hand. Also had open discussions about future options for the property. Great experience, top estate agents in my humble opinion. Would use again and recommend to first time buyers.

Michael · 25 March 2022

★★★★★ 5/5

Google

A very big thank you to the Hills team for their outstanding service. Justin Poolton was recommended to us by a friend who said he is 'the best estate agent in Worcester' and he proved this to be true. He is friendly, yet professional, with a positive attitude and is well supported by Tom and the rest of the team. He perserved through very difficult circumstances and was always willing to go the extra mile. All in all, a 10 out of 10 service.

Sara · 25 March 2021

★★★★★ 5/5

Google

We are first time buyers and Justin was there to help us through the process. Justin has been excellent for each stage of the process, even in the current unpredictable times with covid-19. While many of us have been adjusting to home working, Justin has been available to respond to the many questions we have had - nothing was too much trouble. We have moved into our new home and due to Justin’s property knowledge, there have been no nasty surprises, we feel fully informed about the property and he has gone above and beyond to enable us to move in. Every recommendation to us from home handy man to broker and solictitors has been brilliant.

Sam · 25 March 2021

★★★★★ 5/5

Trustpilot

House sale

I sold my house with Hills last year and Justin and the team made a stressful process straight forward and simple. Agreed a fair commission for the sale and they achieved a selling price over the asking price which was great.

Laura · 24 July 2024

★★★★★ 5/5

Google

Hills found me a buyer for a house I was selling on behalf of a relative. Despite my living 150 miles away and all the restrictions and difficulties associated with Covid (like our having to manage this remotely) they were very helpful throughout and went the extra mile to help by recommending local tradesmen to take care of necessary work etc. Thanks to Justin and Tom. Highly recommended for personal service.

Peter · 25 March 2022

★★★★★ 1/5

Trustpilot

Final contractual sign off

The estate agent will provide a preliminary contract for securing a deposit on the property during the screening process. Once when the screening is complete you will then be required to sign off on the final contract. You should demand for a the final contract prior paying for the deposit to have complete clarity on the the T&Cs, in case the landlord seeks additional charges or legal action against the tenant. Some of the contentious clauses are- Re-imbursement of charges on the property after you vacate. Additional costs for carrying out an inventory after you vacate, breach notices, failed payment charge for anything, contractors costs, vermin removal, landlord litigation costs. No animal or children can visit the property, limitations on the time your friend can stay on the property, condensation costs and other miscellaneous costs such as cleaning after vacating, Annual rental increase- you should read this carefully as it involves first and subsequent increases & calculation on the final deferred amount increase. You are responsible for landlords mail received on the property, particularly from the authorities, which obliges you to send the mail to him on your costs. Under the property clause read the defects clause- it is very contentious & can lead to complication or the property agent holding back your deposit after vacating. ASK FOR A REVIEW ON THE FINAL CONTRACT BEFORE PAYING THE DEPOSIT OR YOU WILL BE DISSAPOINTED!

Peter · 5 November 2024

★★★★★ 5/5

Google

The team at Hills are excellent. Whilst I worked abroad they dealt with the letting of my home and they were a pleasure to deal with. They have recently sold my home for me and went above and beyond. Excellent Knowledge of the area meant the property was priced correctly first time and everything was dealt with in a timely fashion. Justin and Tom especially were a pleasure to deal with and went we ran into some trouble they did everything they could to successfully resolve the issue without causing any delay to the sale. I can’t thank Recommend, or thank them enough.

Gareth · 7 July 2019