FreeAgent247com HQ reviews

★★★★★ 5/5

Google

The team at FreeAgent have been great from start to finish. We complete on our move next week after a process that has taken over 6 months to complete. Chanelle has been out point of contact and all the way through his been amazing in helping get things sorted, dealing with solicitors or even just answering random queries that cropped up. Highly recommend, and thanks for all your help!

Sam · 2 April 2026

★★★★★ 5/5

Google

Free Agent were out sellers Estate Agent so we didn't use them directly, however we wish we had! We met Chanelle at a property in Worcester, which wasn't right for us, however, in chatting Chanelle mentioned a property in Peopleton which she had just been instructed on and thought it would be ideal for or young family and what we were looking for. We arranged a viewing with Chanelle and loved the house. 4 months later and we are living here. Chanelle was amazing throughout. She kept us updated, liaised with us, our solicitor and did alot of extra leg work to get exchange over the line. She was always accessible and went above and beyond for us, despite not being our estate agent on our sale We really want to thank her for her tireless work in getting us into our new property and if we ever sell we definitely use Chanelle and Free Agent.

Samuel · 16 December 2025

★★★★★ 1/5

Google

After listing my property with FreeAgent247, I’m disappointed to be leaving a negative review, but my experience has unfortunately been poor. I chose this company after meeting with Dan, who made a great impression. Dan and the team presented themselves well, produced excellent marketing materials and photos, and were professional in that regard. However, over the course of four months, I was repeatedly asked to host viewings myself. After the first one, I explained that I wasn’t comfortable doing this and asked that the team handle viewings going forward. Despite this, I continued to be asked to host, and when I refused, viewings were often rearranged. From a buyer’s perspective, I think this gives a poor impression. On top of this, I was asked to drive 30 minutes to drop off a key, even though they already had one, because they couldn’t access their offices on a Saturday. I found this unprofessional. I raised my concerns with Dan and the team, who acknowledged they were struggling with demand and short-staffed. The contract I signed states that both parties can agree to a mutual termination, so after acknowledging the service issues, I expected we could simply part ways. Instead, my request was rejected and I was told I’d need to pay £600 to remove the listing before a four-week notice period had passed. To acknowledge the poor service provided but then trying to charge £600 to leave was disappointing and is the reason I’m writing this review. Furthermore, my contractual obligation with FreeAgent247 ended today, and I’m still waiting for my keys to be returned, 13 days after asking for them back. Looking at other reviews, I’m sure Dan and the team do a great job for many clients, but in my case, the experience has not reflected that. Trying to charge £600, as punishment for a substandard service is, in my opinion, very poor practice.

Liam · 11 November 2025

★★★★★ 5/5

Google

I can’t praise Dan and his team enough. They helped me through what was a difficult time in my life and were very understanding throughout the whole moving process. They kept me well informed and offered advice whenever I needed it. I have since recommended them to a work colleague and will continue to happily recommend to others. A special thanks to Dan, Christine and Julia who went above and beyond for me. Thank you all.

Wendy · 16 December 2025

★★★★★ 5/5

Google

What an amazing service!!!! From start to finish Chanelle was an absolute star. She kept me updated with every single stage, and always went above and beyond to help and advise. If you are looking for a really amazing estate agent I would 100% recommend FreeAgent247, they keep you updated weekly with reports, and nothing is too much trouble. They are all friendly and well just a really good team to work with when you want to do one of the most stressful thing in your life like move house. Thank you to Chanelle, especially, for your patience, understand, and advice along the way, and thank you to the team behind the scenes. You are all brillant .

Bridget · 7 November 2025

★★★★★ 5/5

Google

Sold our property with FreeAgent 247 recently. We chose them for no other reason than because of how warm, friendly and approachable Chanelle was compared to other agents we'd been in touch with. This remained the same throughout the entire process, with the addition of clear (and instant!) communication, being constantly on the ball with solicitors and agents within the chain all at the same time as remaining professional. We have already recommended FreeAgent to other people and would definitely use again if we were to move.

Maisy · 22 October 2025

★★★★★ 4/5

Google

We bought our first house through this estate agents back at the start of the year. Our agent was lovely, quick to communicate and was clearly on top of the process. The only issue was, when viewing the house for the second time they let the seller’s mum take us round it, rather than an agent. That in itself wasn’t an issue. But following this interaction, at somepoint it led to the sellers mum being given our contact details without our permission. I assume it was a misunderstanding or the sellers mum lied that we gave permission, but it led to repeated calls and texts from the sellers mum over the sale process which were rude and condescending to the point we considered dropping out. As we are first time buyers she was essentially using her age and experience to bully us. This made it a very stressful time, purely due to her behaviour. Obviously this behaviour is not the fault of the estate agents and ordinarily I wouldn’t have written a review about it. But as this quite negatively impacted the sale process experience, I just wanted to write this as a reflection to next time to directly check with the other party that they had given permission for the details to be passed to the seller. Everything went smoothly on move in day, and an unexpected nice touch of chocolates and fizz were left for us by the agents :) and we’ve been enjoying living in our house since.

Chloe · 15 October 2025

★★★★★ 5/5

Google

Dan was incredibly accommodating to all of our requests, whether it was arranging in-person valuations or providing advice and guidance over the phone. He was always prompt, professional, and genuinely approachable, making the whole process feel straightforward and stress-free. His knowledge of the market and attention to detail gave us complete confidence in every valuation. Dan went above and beyond to make sure we had all the information we needed, and his friendly, down-to-earth manner made working with him an absolute pleasure. We truly appreciated his patience, clear communication, and commitment to excellent service, we wouldn’t hesitate to recommend him to anyone looking for a reliable and trustworthy estate agent.

H · 19 August 2025

★★★★★ 5/5

Google

I couldn't recommend Free Agent 247 more! As first time buyers we were worried about our lack of experience. Our nerves were settled by the team entirely, we found the perfect property and the whole process was simple easy and very transparent with fees, process and the entire purchase! We were referred to an excellent mortgage advisor and we had complete understanding of every step of the process with a very helpful team! Thank you Dan and the Whole team with a special mention to our dedicated agent Christine!

Connah · 10 August 2025

★★★★★ 5/5

Google

After a disappointing and stressful experience with another agent when trying to sell our first house, I decided to take the property away from them and give it to FreeAgent24/7. They sold it straight away with no issues at all! The experience was so good that when it came to selling our second house, I went straight back to them, and once again, they delivered perfectly. Their modern approach and constant communication, especially through a WhatsApp group, made the whole process smooth and stress-free. They kept in touch at every step, handled all communication with both our solicitor and the buyer’s solicitor, and always made sure we knew exactly what was happening. We initially dealt with Dan and Chanelle, they are both amazing! and then Chanelle took over brilliantly. She was proactive, professional, and genuinely cared about making the sale go smoothly. Yes, they might be slightly more pricey, but don’t let that put you off, they are worth every single penny for the peace of mind, speed, and outstanding service they deliver. I can’t recommend them highly enough!

Nikoleta · 10 August 2025

★★★★★ 5/5

Google

We recently sold our first home and purchased our dream home with the help of Freeagent247, and we couldn’t be more pleased with the service we received from start to finish. The whole team was professional, responsive, and truly supportive throughout what can often be a stressful process. When we made the decision to sell our home at very short notice, the team acted quickly and efficiently, getting everything in place without any delays or hassle. Their speed and attention to detail made what could have been a frantic time feel incredibly smooth and well-managed. A special thank you to Christine, who was absolutely superb every step of the way. She kept us consistently updated, was always available to answer our questions, and made sure we felt informed and reassured during every stage of the journey. Thanks to Christine, Dan, and the rest of the team at Freeagent247, everything went seamlessly, and we’re now happily settled in our new home. We’d wholeheartedly recommend them to anyone looking to buy or sell, they really do go above and beyond!

Alice · 28 July 2025

★★★★★ 5/5

Google

The team at FreeAgent were brilliant when it came to selling my flat, from start to finish. The communication provided was excellent and Oli was very proactive, going above and beyond to resolve any issues me or my buyer faced, they were a big factor in being able to get my sale and purchase over the line. I will be using FreeAgent on my next sale and their website will be the first place I check for my next purchase. Many thanks to all of the team

Morgan · 16 July 2025

★★★★★ 5/5

Google

A huge thank you to Dan and the entire team. Your understanding, patience, and unwavering support never went unnoticed. We know we didn’t always make things easy, and we truly appreciate how you consistently stood by us no matter the situation. It’s something we’ll always remember, thank you again.

Elizabeth · 10 April 2026

★★★★★ 5/5

Google

Chanelle, Dan and the team we fantastic throughout the whole process. They went above and beyond to answer questions, get information and to manage the process (including, push everyone along as needed)! They were honest and did what they said they would! Comms were excellent. I would highly recommended and would have no hesitation in using again in the future 👍👊🏻

Kevin · 16 December 2025

★★★★★ 5/5

Google

Dan and his team at Free Agent are a pleasure to work with. I’ve found estate agency’s in the past to be hard to get hold of and not invested in selling your property for its highest potential. Dan has a fresh look on the industry and you can see this via the marketing and approach he uses! I’ll be using Free Agent in the future, for sure. Thanks guys!

Chelsie · 2 September 2025

★★★★★ 5/5

Google

We just wanted to say a huge Thank You to the FreeAgent Team. Firstly, for selling our house when 2 previous agents couldn't. That is an achievement in itself. Secondly for getting us the asking price. Very much appreciated. And finally for Chanelle's sheer tenacity and doggedness in helping to get us over the line in the end. Not at all easy in a chain of 7. We really appreciated all your efforts on our behalf. When people choose an agent, it's not just to market the property and (hopefully) get a proceedable offer, it's also to liaise, persuade, cajole and chase and calm everyone during the next few weeks and months in order to cement and then complete the process. And FreeAgent really helped us with this. So - a big thanks to Dan and the Team, and all the best for the future.

Mark · 12 May 2025

★★★★★ 5/5

Google

I cannot recommend Free Agent enough! We sold our house with Free Agent in April after having an awful experience with Connels. We were under time pressure as we were moving location and Daniel, Chanelle and the team were incredible! From the first meeting with Daniel where he honestly valued my house and showed me what else was going in the market, he gave me a lot of background knowledge and made me feel at ease straight away. Daniel and Chanelle then came to do the photos and videos of my property and they were outstanding! I loved the fact that Free Agent do a video for social media as it is very current and properties get much more interest this way! Within 24 hours of my house going on the market, I had 5 viewings booked it! It was insane! My house went online on the Thursday and sold the following a Tuesday! It was previously up with Connels and I had no viewings for 6 weeks! Even once my sale had been confirmed, Chanelle’s communication was second to none. She would regularly send me messages to see if I needed anything from her or if she needed to chase the sellers for anything. Communication was outstanding. As we have now moved down south, we unfortunately won’t get to use Free Agent again but I would use them again in a heart beat and would recommend to anyone selling their house!!

Katie · 16 April 2025

★★★★★ 5/5

Google

Dan and Christine were simply exceptional. I approached three agents and there was no question as to where my confidence lay. Right from the outset every stage of the sale was executed professionally and with exceptional communication. The photos were honest and really captured the space and finish far better than I could have ever hoped or had seen before with other property sales. One live, FreeAgent qualified the enquiries, manged all viewings and we accepted an offer within less than two weeks of listing. We are just thrilled and could not recommend the team at FreeAgent247 more highly. Exactly how it should be.

Oliver · 16 April 2025

★★★★★ 5/5

Google

Whilst as a buyer, I wasn't a fan of paying more fees, I can't fault Free Agent on quality of service. We dealt with Oli and Christine throughout and they were both lovely. Really professional, friendly and helpful. They were easily contactable and their knowledge of the property we were buying was excellent compared to other agents we had dealt with for viewings. If there was anything more we needed to know, it was never a problem and they would always come back to us quickly. They were on hand throughout, even when we had issues with the vendors post completion. They went above and beyond to help us get everything sorted and settled into our new home. Outstanding customer service and genuinely lovely people. Wish we'd used them to sell ours house too. Highly recommend.

Amy · 16 April 2025

★★★★★ 5/5

Google

Fantastic from start to finish! I had a very informative first conversation with Dan. He explained in great detail the property prices in the area and how I could improve the property ready for the sales market. The man knows the market! Freeagent 24/7 then booked in a professional photographer and videographer to take unbelievable photos of the property. I was very happy with the results. Ollie was our estate agent and I was very impressed! Immediately had multiple viewings booked in for us and reported feedback from each and every viewing. This feedback was key in our decision to choose the correct purchaser and helped us sell the property on first attempt. Ollie also went the extra mile several times and helped us with contacting the purchaser and their legal team in order to meet a deadline. You really cant ask for anymore when choosing an estate agency in Worcester... 1) Dan's knowledge of the market and guidance to achieve high asking price. 2) Fantastic marketing material (our property looked so good, I wanted to buy it). 3) Brilliant estate agent in Ollie who goes above and beyond whats expected. Already using Freeagent247 again to sell a buy to let I have. Thanks team! Five stars!

Colin · 28 March 2025

★★★★★ 5/5

Google

I recently sold my house with FreeAgent and Chanelle was excellent throughout the entire process. She was attentive, proactive, and ensured everything ran smoothly from start to finish. I would 100% recommend FreeAgent and would gladly use them again for either buying or selling.

Fabio · 16 December 2025

★★★★★ 5/5

Google

Dan and the team are always on hand when we want to buy or sell houses the 10 out of 10 service and Always going the extra mile for myself and my family. Cannot recommend them enough when selling your home.

Dominic · 16 December 2025

★★★★★ 5/5

Google

We recently sold our house with FreeAgent 247, and we couldn't be happier with the experience! This is the second time we have sold a property with them and both experiences have been the same. Thank you to Oliver and the team for getting our sale completed. We would highly recommend using FreeAgent 247.

J · 10 August 2025

★★★★★ 5/5

Google

I’ve recently purchased by house through free agent! Oli was the estate agent and was always on hand to answer any questions, offer advice and keep me updated on all changes. Thanks so much to Dan, Oli and the team!

Kathryn · 16 December 2025