Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving been associated with Allan Morris Estate Agents for several years and in particular the lettings department I can't praise the staff enough,they are always ready to go that extra mile, to ensure that all aspects of the lettings process are correct and well administered. The whole ethos of the company is fantastic, with excellent customer service and knowledge of their business, this company will be still at the forefront for many years to come. Well done and thank you all.
Peter · 13 June 2023
Agent replied · 12 June 2024
Many thanks for your kind words. Paul
★★★★★ 5/5
GoogleWe found the Allan Morris team to be exceptional. The professionalism and real local knowledge at the valuation provided a much more accurate understanding of the market than other agents we saw. Then the huge amount of work that Helen and Beth put into supporting the conveyancing process was second to none. They ensured that we were aware of everything that was happening behind the scenes and when and who we needed to talk to to keep the process moving as quickly as it could. Every time we called they were always happy to talk to us. All delivered with a friendly, professional approach. Thank you.
N · 13 June 2023
Agent replied · 12 June 2024
Thank you so much for your kind words and taking the time to review us. Hugely appreciated. Paul
★★★★★ 5/5
GoogleWe recently bought and sold through Allan Morris Worcester, and can thoroughly recommend them for both sides of the process. On the sales side they kept us informed by providing viewing feedback immediately and once we had secured a purchaser, their sales progression team worked hard to keep the sale on track and again, kept us informed at every step.
Working for an estate agent myself, I know what good service looks like, and this was it. I wouldn't hesitate to recommend them. in fact my daughter used them and has just completed on her own sale.
Jean · 13 June 2023
Agent replied · 12 June 2024
Good morning Jean. Thank you so much for taking the time to review us and for using us over the last few months. All the best. Paul
★★★★★ 5/5
GoogleAllan Morris Worcester (Paul Jones) introduced a potential buyer to my Mum then worked with her (and latterly with me) over nearly a year to sell the property. Despite many stumbling blocks along the way Paul persevered, remaining calm and helpful at all times. Carole Bradley progressed the sale in the later stages and did a great job in the face of many late challenges.
Duncan · 13 May 2024
Agent replied · 9 November 2024
Hi Duncan. Thank you so much for your lovely review which is hugely appreciated. All the best. Paul
★★★★★ 5/5
Googlethis is the second time I have used Allan Morris estate agents. On each occasion I have found them to be very approachable and knowledgeable about the market. I have sometimes found agents hike their valuation to unrealistic levels in order to get the business, only to later have to reduce the asking price when it does not attract viewings. However, Allan Morris get their valuations spot-on and have been very effective at getting viewings.
On each occasion I’ve used them they were able to get buyers who were ready to proceed and I quickly got offers around the asking price. In fact on this occasion the sale was agreed on the very first day!
I very much appreciated the calls from Paul (Director) to introduce his company and on completion to make sure everything is ok.
Throughout the sale Carole B kept all parties up to date and has been very proactive. In fact she deserves a medal for remaining so calm when I locked the keys inside the house on moving day! Carole was unflustered and quickly sorted out a locksmith whilst I was driving on the motorway. Thank you all!PositiveResponsiveness, Quality, Professionalism, Value
Paul · 13 June 2021
★★★★★ 5/5
GoogleWe spent a long time looking for a property in Worcester and Allan Morris were extremely helpful throughout. When we finally found the one, Beth helped navigate the bidding process and once successful she and the team made sure everything went through as smoothly and swiftly as possible. A professional but friendly company. If we were to sell/buy in the future. I wouldn’t hesitate to use Allan Morris again.
Carolyn · 13 February 2024
Agent replied · 12 June 2024
Hi Carolyn.
Thank you so much for taking the time to review us. We hugely appreciate your kind words. All the best for the future.
Paul
★★★★★ 5/5
GoogleBeth helped us in purchasing a property from start to finish. I would highly recommend Beth, very good communication & outstanding work ethic!
Kizzie · 15 December 2023
Agent replied · 12 June 2024
Kizzie,
Thank you so much for your lovely review and kind words about Beth. All the very best in your new home. Paul
★★★★★ 5/5
GoogleAbsolutely would recommend, from start to finish everything went so smoothly, they were always very helpful and all of the sales team were so kind and very professional.
Anifa · 24 August 2025
Agent replied · 16 April 2026
Hi Anifa. A big thank you for using us with the sale of your property and for taking the time to review us. All the best for the future. Paul
★★★★★ 5/5
GoogleI sold my house back in November 2023 with Allan Morris and had a first rate experience. They were professional throughout the process and dealt with every query given. The whole process from putting my property onto the market to completion was done and dusted in 8 weeks. I’d like to give a particular mention to Beth who was friendly, professional and on the ball throughout!
Jenny · 13 February 2024
Agent replied · 12 June 2024
Hi Jenny,
Thank you for the fantantic review. Wonderful to see a sale go through so quickly. All the best. Paul
★★★★★ 5/5
GoogleWe received an excellent service from everyone in the Worcester team. Staff accurately valued our property, understood the current market rather than simply indexing previous sales. Staff kept to their promises and found a genuine buyer, this was demonstrated by the fact that we sold within a week! Helen Taylor was easy to engage with, offered good professional advice, and provided a high-quality service throughout. If we were in the market to sell in the future, we would definitely seek their advice again.
Angela · 13 June 2020
★★★★★ 5/5
GoogleThe team at Allan Morris were very professional and supportive throughout, especially Beth who was in touch regularly with updates on the progress of the sale.
Helen · 13 June 2023
Agent replied · 12 June 2024
Thank you so much for taking the time to review us. The positive reviews make the hard work all worth while! All the best. Paul
★★★★★ 5/5
GoogleWe would strongly recommend Allan Morris after a recent success in the sale of our property. All staff very professional and friendly. …
Gill · 16 September 2025
Agent replied · 16 April 2026
Hi Gill. Thank you so much for your review. Much appreciated. Paul
★★★★★ 5/5
GoogleI have to say the best in Worcester! Sarah is amazing and she provides a first class service. I would recommend her to everyone.
Steph · 13 June 2023
Agent replied · 12 June 2024
Many thanks for reviewing us. Hugely appreciated. Paul
★★★★★ 1/5
GoogleVery disappointed by the poor service provided by Alex and Mandy. Communication was poor and they were very slow in coming back to you with updates. No single point of contact. When I called in to the office they would discuss your business with you in the entrance ramp rather than sit you down. I felt like my business was not valued by them. I would not recommend.
Giuseppe · 16 September 2023
Agent replied · 12 June 2024
Dear Mr Donello. I'm sorry to hear of your dissatisfaction and need to post us a 1 star review. As I was told in the early stages of marketing your property by a colleague, we were likely to receive a negative review or complaint from you, and, as such, I took the opportunity of documenting several things that have happened throughout the process in readiness for this.
It is, of course, disappointing to have not had more interest or to sell your property, but, seeing how many other city centre apartments have remained unsold, the countless price reductions and difficult property market, it is no surprise to me we haven't been successful on this occasion.
In response to some of your dissatisfaction.
Firstly, I have witnessed several members of the team giving you all the time you need to discuss your disappointment, whilst (always sat at our designated customer desk) each time. On one occasion, my business partner sat with you for a hour, making her 40 minutes late for her 'pre booked' customer appointment and, in the process, needing to apologise profusely to them. Not exactly an act of making you feel 'not valued' in my book.
Alex has approached me to discuss your marketing and actually what would the best route be to handle things on several occasions showing to me how much he cared about you as a client. Calling in to see Alex (always unannounced) and then complaining he is never in has been difficult too. As a valuer, if he is not out most of the time valuing houses, there would not be a role available for him here. With notice, he could always have been available when you would have wanted to call in. That aside, the team have always given you lots of their time. In fact, too much, in my opinion, given the want to look after a lot of clients to the best of our ability and workload they have.
I also haven't been impressed with a few comments ( a couple I don't feel I want to mention here)that have been made my yourself. One would be stating that Alex said to you that we would have 'loads of viewers for you'. Simply not close to the truth. Also, you have complained about us disturbing your tenants but also about lack of interest and viewings. We have only 'disturbed' your tenants on 3 occasions. Which is disappointing to all of us, as we would have all liked more viewings and a successful result.
I have an email in front of me sent to you in April from Alex which must must have taken him an hour to write ( in his own time I note) explaining how we have marketed your property, the difficulties faced and some ideas to move things forward. We have even offered to release you from your contract previously due to your unhappiness.
I understand we cannot be successful all of the time, but, this is a very hard working and caring team who will always do their best for you. Having witnessed this first hand when you have visited the office, I am extremely comfortable with how everything was handled and, as stated earlier, would simply ask we have no further dealings with you in the future. The team put up with a lot these days, and do not deserve to.
Finally, with regards to us removing your original Google review. This is impossible for us to do. I would ask you follow this particular complaint up with Google directly.
I wish you all the best with the future marketing and sale of your property.
Yours sincerely,
Paul
★★★★★ 5/5
GoogleFrom the initial valuation to the completion of my house sale all of my interactions with members of the Allan Morris team in Worcester were first class. Special thanks to Helen and Alex who shared their expertise and personified the professionalism one hopes for from a leading Estate Agent. Allan Morris exceeded my expectations at every level throughout my house sale; their status as the Top Selling Estate is Worcester is well deserved and I will definitely put my trust in their team in the future.
David · 14 June 2018
★★★★★ 5/5
GoogleWe were recently in a chain with Alan Morris. Helen and her team were exceptional in helping a long chain complete. Thanks guys!
James · 13 June 2023
Agent replied · 12 June 2024
Thank you James. Your positive review is hugely appreciated. All the best. Paul
★★★★★ 5/5
GoogleI can highly recommend Allan Morris estate agents. The sales team kept me informed every step of the way and assigned me a personal contact who dealt with all enquiries in a highly professional and efficient manner. The sale was long and arduous ( not Allan Morris fault) but they kept a positive attitude throughout which was just what I needed. Excellent!
Philippa · 20 May 2025
★★★★★ 5/5
YellOutstanding service
We received an outstanding service from all the Worcester team. Staff accurately valued our property and understood the market. They kept to their promises and found a genuine buyer, this was demonstrated by the fact that we sold within a week! Helen Taylor was easy to engage with, offered good professional advice, and provided a high-quality service throughout. If we were in the market to sell in the future, we would seek their advice again.
AngelaR-224 · 10 November 2019
★★★★★ 5/5
GoogleCan’t recommend Allan Morris Worcester enough! Such wonderful customer care from the whole team. Carole and Paul worked so hard to find us the right house! They were both so supportive and on the end of the phone whenever we needed them. We have used quite a few estate agents over the years and I can honestly say we have had the best experience this time. Highly recommend!
Rebecca · 13 June 2023
Agent replied · 12 June 2024
Thank you Rebecca. I hope your new home is treating you well. All the best. Paul
★★★★★ 5/5
GoogleThey found a buyer for my house quickly👍Nice staff in the office and good communication.Thanks very much …
Andrea · 2 September 2025
Agent replied · 16 April 2026
Good afternoon Andrea. Thank you so much for 5 star review. Greatly appreciated. All the best. Paul
★★★★★ 5/5
GoogleOnce again, we have enjoyed first class service from Helen, Paul and all the team at Allan Morris, Worcester. From initial valuation of our property - which was "spot-on" as we sold at the original asking price - throughout the process of arranging viewings and regular follow-ups, through to handling the final sale process, everything was handled efficiently and promptly.
David · 15 December 2023
Agent replied · 12 June 2024
Thank you so much David and Georgia for your wonderful and very much appreciated comments, it has been a pleasure helping you 'again', and we wish you the very best for the future. Helen.
★★★★★ 5/5
GoogleHaving used Allan Morris for property sales before I can safely say they are the best Estate Agent I have ever had dealings with.
The team communicates well with you and the other persons involved, making you confident that things will progress.
Tony · 2 November 2024
Agent replied · 9 November 2024
Good morning Tony,
Thank you so much for using us again and for the review. A pleasure as always and all the best for the future. Paul
★★★★★ 5/5
GoogleThank you, Allan Morris, for being such a friendly, close knit team to work with on my house sale. I have really enjoyed working closely with Tina - you have been so approachable and informative during the process; thank you for making my experience so smooth
Sophie · 23 August 2024
Agent replied · 9 November 2024
Hi Sophie. Thank you very much for the lovely review. Greatly appreciated. All the best. Paul
★★★★★ 5/5
GoogleDuring my two and a half years as a tenant, Allan Morris Worcester have been absolutely brilliant to deal with. Replies are always prompt, issues and problems are always dealt with quickly, and communication is always professional and courteous. All the staff there are so helpful, and I wouldn’t hesitate to recommend them.
Gary · 14 March 2024
Agent replied · 12 June 2024
Good afternoon Gary,
Thank you so much for your lovely review. We really appreciate the positive feedback.
All the best. Paul
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
