Chancellors reviews

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 5/5

Google

Big thanks to David for guiding me, my mother and partner through a prolonged and sometimes stressfull sale. His excellent knowledge of the local market meant we were confident that we had achieved the best outcome. David's great communication skills also meant we were bang up to date with proceedings. Just the sort of guy you want onside when selling or buying a property!

Clive · 28 July 2019

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 1/5

Facebook

Every dealing we’ve had with Chancellor’s has been terrible. Rude, arrogant and unhelpful is how I would describe every member of staff I’ve dealt with. We have moved out of our rental property, our landlord has said we can have our full deposit back but chancellors are ignoring our calls and emails. I’m absolutely disgusted with this situation - think long and hard before you use this estate agency.

Lian · 28 January 2022

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

Facebook

Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 4/5

Facebook

Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

Facebook

This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018

★★★★★ 1/5

Facebook

Dreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.

Christine · 9 March 2018

★★★★★ 5/5

Facebook

A big thank you to Leo Furnivall for all your help with our property purchase. You always seemed to go the extra mile; attending additional viewings at anti social hours; providing us with information as requested; and generally going out of your way to make things easier for us. I cannot think of any way that you could have provided us with a better experience.

Fraser · 15 November 2016

★★★★★ 1/5

Facebook

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Danni · 17 November 2017

★★★★★ 5/5

Facebook

I would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter

Michelle · 3 March 2020

★★★★★ 5/5

Facebook

Casey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client. Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires. Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated. Highly recommended !

Dorian · 31 January 2019

★★★★★ 1/5

Facebook

This agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.

Clare · 12 April 2017

★★★★★ 5/5

Facebook

Great customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !

Mags · 9 December 2016

★★★★★ 5/5

Facebook

These guys have been fantastic! We sold our house over the asking. They were all really professional and friendly - we'll done all team especially Sian, Harry and Amy @ Aylesbury Branch

Lesley · 10 November 2016

★★★★★ 5/5

Facebook

I found the Lettings guys in the Aylesbury branch professional and diligent but most importantly personable. They were so friendly and helpful and I really felt they were looking after my best needs when looking for a family home. From a new branch I wasn't expecting much after past experience with their competitors but thanks so much Richard, Richard and Ricky, you were amazing!

Louis · 28 June 2015

★★★★★ 5/5

Facebook

Very pleased with Chancellors, they helped me look for rented accommodations within my price range, and helped me arrange the set up of a new property efficiently and professionally. A special thank you to Adam Lewis at the High Wycombe offices who has been a great help through the process not only at the beginning of my tenancy, but throughout the whole year!

Alice · 11 November 2016

★★★★★ 5/5

Facebook

Karl McHugh in the Sunbury branch is absolutely outstanding at his job. His knowledge of the area and his passion for his job ensured me buying the house of my dreams. I cannot thank him enough! The in-house broker Dilpreet is also amazing, she handled everything for us and I am very thankful. Thank you Karl and Dilpreet! We highly recommend you! ��

Daniel · 5 November 2016

★★★★★ 5/5

Google

Ryan Ruane looked after the sale of our house in Old Woodstock and he did a brilliant job. So supportive, professional and approachable.

Andrew · 30 December 2024

★★★★★ 5/5

Facebook

Chancellors property management and particularly Jessica Chalmers helped us significantly during a recent episode where we rented and took over a property, but due to personal circumstances were unable to move in. It was a stressful time for the family but Jessica and the team made clear the options and worked with the land lord to ultimately re-let the property. Thank you.

Eric · 7 June 2016

★★★★★ 5/5

Facebook

Very professional and Debbi Fulbrook was so nice helpful to a very stressing process of house moving. I wish Debbi all the best for the future. Thanks Debbi.

Christopher · 22 March 2018

★★★★★ 5/5

Facebook

We are very satisfied with our property manager, Francesca Deacon. We keep receiving excellent, kind and quick service. Thank you Frankie!

Gábor · 4 February 2021