Chancellors reviews

★★★★★ 5/5

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I've been more than happy with the way that Isabelle Jakovljevic has been managing the rental of my property since she took over a few months ago. If I have a query or a question she comes back to me quickly always following up with email confirmation of our conversation and I couldn't be happier that the management of my property is being looked after in this way. Isabelle is always pleasant and courteous and nothing appears to be too much trouble for her however small. Excellent service!

Jan · 3 October 2017

★★★★★ 5/5

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I recently used chancellors estate agents to move to one of there rented property’s. My dealing was with Declan Hartigan ,Who was very informed very helpful and welcoming. Very professional throughout the whole process keeping me informed with a personal touch. It's always a nice surprise when somebody remembers your name considering the amount of people they have to deal with. I highly recommend chancellors estate agent and I am very impressed with Declan Hartigan. After my Smooth transition into my new home I also have perfect after-care service. Robert Higgins

Robert · 21 September 2017

★★★★★ 5/5

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I couldn't be happier with the service I got from Chancellors. Andrew was most helpful through what has been at times a very stressful and long sale. His excellent knowledge of the local market meant we were confident that we had achieved the best outcome. Andrew's great communication skills and organisation, meant we were always one step ahead of the game. Andrew is the person you want onside when selling or buying a property. I couldn't recommend Chancellors highly enough. -Jean Heming

Isadora · 30 July 2017

★★★★★ 1/5

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I'm giving 1 star, because 0 stars is not available. We moved out of our rented property 2 months ago, after a 5 year tenancy, of which we had numerous problems with Chancellors. Starting the day before we moved in, it never improved and got worse with each year, to the point I would get dizzy and light headed upon seeing an email from them knowing that it would turn into a saga to be resolved. To really top it all off, we are still battling with them over the fees they have deducted from our deposit, of which one fee we have already paid and proven we have paid by supplying bank statements. They don't care and have ignored it. Simon Butt, Manager of Thameside Property Management has been completely unhelpful and has failed to supply us with details of our account and copy invoices which we requested a month ago and have requested every week since. We suspect his role is to stall us until we are no longer able to raise a claim via the TDS, which is why we want these invoices. A disgusting company to deal with, AVOID AT ALL COSTS. When we were looking to buy our current house, we didn't even look at adverts marketed with Chancellors as couldn't bear to deal with them again. Feb 2018: Just wanted to update this to say we received back the money taken from our deposit we were disputing with no real explanation why they gave in. I can only assume because they had no evidence of the ‘invoices’ they were referencing, and my persistence paid off. Result for us, as I was close to giving up - it had become about the principle though to me and I NEEDED to have the last word after the years of incompetence we experienced from them.

Sam · 10 July 2017

★★★★★ 5/5

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I’ve been really impressed with how helpful the South East area property management team have been, especially Casey Gramson who is always helpful, professional and persistent in ensuring we get the best service from other suppliers, most recently the cleaners at our property. Thanks Casey!

Paul · 9 August 2019

★★★★★ 1/5

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Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured a manager would contact me, nothing.......Will definitely not get any of our business whether buying or selling. No customer service!

Zara · 12 April 2024

★★★★★ 5/5

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Working with Chancellors regularly, we find them very efficient and good to work with. All the staff we encounter are helpful and thorough which makes our work a lot easier. In particular Summer Allen and Raquel Landman, The refurbishment service launched by Raquel this year works very well and again makes it easier for us @ LKT Electrical in terms of information and organisation. We look forward to the new year and building on the good working relationship that exists between Chancellors and LKT Electrical. Merry Xmas Everyone :)

Lee · 15 December 2016

★★★★★ 5/5

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Back in February 2016, when the Chancellors refurbishment referral system was launched, it has made our company grow significantly, we receive many referrals, could be anything from day to day Maintenance/Repairs inc gardening/cleaning, to extensions/complete refurbishment works. Raquel thought of this refurbishment system I believe when she was on maternity leave, it’s a great idea, and helps not only us as a company grow but chancellors grow as a company too. I strongly believe with this system now in place, this insures less pressure to the property management team, and is a sufficient way to get quotations over to any client/landlord/tenant within a 24-hour period. This is a quick and easy system, from receiving a referral, to attending the property to carry out a quotation, pass quotation over for decision, then get the works booked in as soon as possible. So I would just like to thank Raquel Landman for introducing us to the refurbishment referral system from the very beginning of the launch in February. I would also like to thank Summer Allan for sending us works/projects on a daily basis. Who works closely alongside Raquel to insure the system is ran as smoothly as possible.

Laszlo · 7 December 2016

★★★★★ 5/5

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I wanted advise about selling my house early next year and popped into the Sunbury branch and spoke to polite and helpful agent called Daniel. I have never placed a house on the market before so was unsure on the process but Daniel was happy to take the time to answer my questions. I left pleased with his advised and comfort with his knowledge. Although I am not putting the house on market at moment I would recommend Chancellors in Sunbury and will return.

Becky · 20 November 2016

★★★★★ 5/5

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Me, my husband and our daughter just moved yesterday to our new flat. I can't belive all process was so quick and not as complicated as I first thought. Very special thanks to Nathan Tan, he was very patient and professional, he really supported us. He explained us everything, sometimes twice as we are not a native speakers ;). If you're a bit scared of all this "scary" agencies, forms, processes and other things that may seem to be complicated I can honestly recommend you chancellors and Nathan. Big thanks again!

Judyta · 20 November 2016

★★★★★ 5/5

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Within hours of meeting him, Ben Shaw at the Summertown office had found us a perfect rental property with fantastic location and within our budget, got us a great deal and negotiated the finer details of how we wanted the furniture in the apartment with the landlord. He even drove round once again so we could take a second look at the property. No hard sell, just useful information. Super friendly and professional service from entire staff as well. Thanks Ben and Chancellors!

Peter · 3 November 2016

★★★★★ 5/5

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What a pleasant experience! I went into the Henley branch and spoke to Jon, a very helpful employee for your Henley area. I needed some assistance in my property search and I was very impressed with your employees knowledge of the area, not only places/areas within my budget but also how close the houses were to everything else I would need to be around or near my new home, schools, shops etc! I'm in a bit of a rush as I am moving to the area for a job and knew nothing about Henley and surrounding suburbs. Whilst I was in the branch I was comfortable the whole time and did not feel pressured at all, which is refreshing for an estate agents! I left feeling like I had real direction on what was now within my means and will be back to arrange viewings next time I am in the area! A great experience overall!

Berran · 1 November 2016

★★★★★ 5/5

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I have been working with Katie Ralls recently to prepare the details for renting our house. We think Katie has been very professional and efficient in handling the many details in a timely manner. We are pleased with the outcome, and we would recommend Katie and her team to our friends who might have the similar needs. We think Chancellors is the great company and in the right place for us. We look forward to a long term work relation with Katie and Chancellor. Kind regards, Amanda

Kkaa · 30 October 2016

★★★★★ 5/5

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In the process of finding our new home I contacted many agents from different agencies, and I can say without doubt that the professional and personal service provided by Wayne Ryan goes far beyond the usual. He has been brilliant. He has shown us understanding, empathy and professionalism all along the way of finding us a new home. This time I contacted him by chance in my quest for our new house, but I have no doubt that if I had to sell, I would like him to be my agent. Chancellors Group is very fortunate to have Mr. Ryan as part of their team. Thank you for everything Wayne; it has been a pleasure working with you. Daniela R.

Dan · 21 October 2016

★★★★★ 5/5

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2 years ago I was in a position where I had to find a house for me and my baby. I was a single parent and not a lot of property's would accept housing benefit, when I called Tom Peachy at chancellors he was the one and only estate agent that didn't turn me away, and the only one who wasn't rude to me about being on 'benefits'. He found me a coach house quite literally in the same week and im still here just renewed my contract. Thanks Tom you really were a life saver �

Gemma · 20 October 2016

★★★★★ 5/5

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I recently used Chancellors to sell my flat in St Margarets. Daniel Johns managed the sale for me. Daniel did a great job in securing me a very decent price for the flat and a price that the other Estate Agent on board could not compete with. Daniel didn't just help with the sale but he was also instrumental in making sure we completed the sale within the target timescales. I was very grateful for his help and would happily recommend Daniel and Chancellors to anyone looking to buy or sell a property.

Raj · 19 October 2016

★★★★★ 5/5

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Dealing with Simon Butt, Chancellors, as a letting agent has been a very good experience for me (and I have experience with another company which was far less favourable). Simon Butt has been approachable, knowledgable, efficient and always gone the extra mile to help me with letting the property in Aylesbury and especially as it proved to be a quite difficult tenancy. He has always responded promptly by email or phone call to answer the many queries I had and keep me updated in all aspects of their managing of the property. He has been a much appreciated human face to the whole process and I feel has always acted fairly in the interests of both landlord and tenant. Many thanks Simon and I look forward to having your help with the property over coming months and years.

Sue · 19 October 2016

★★★★★ 5/5

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I can highly recommend the wonderful Hayley Cockman at the Richmond-upon-Thames branch for her complete professionalism and "above and beyond the call of duty" approach. Hayley even contacted me while she was on holiday when things were getting a little uncomfortable with my purchasing of the property and quite honestly, left some of her older colleagues standing, with her competent and caring approach. This is a girl who deserves to go far in her profession. Even the vendor agreed with me that Hayley is "a credit to Chancellors".....Well done Hayley, you made a complicated process so much smoother than it could have been. Much appreciated.....

Maureen · 17 October 2016

★★★★★ 5/5

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I would like to say a huge thank you to Anne Bellicoso. I have never met Anne but spoken to her lots over the last few months. Anne is an amazing lady so much so that in my phone she is under AMAZING ANNE. Anne has been a rock, she has been there from the start and has stuck by me right through all the ups and downs. Anne is worth her weight in gold. I can not thank her enough. Five stars are not enough for her she is worthy of all the stars there are plus more.

Natalie · 11 August 2016

★★★★★ 5/5

Google

I can't thank these guys enough, and would recommend them and I have and the people who I recommend have also had a sale on there property. As we live abroad our contact was limited, but any questions we had were answered promptly and professionally Josh Hartley was our agent and along with David conducted themselves in a very professional manner. We also had our house on the market with another office in Woodstock and it seemed a long time before any one was interested. Josh and the team turned that around and injected some enthusiasm into selling the property. Well done ,you will all go far if you keep up your customer service up to this standard. Thank you.

Linda · 30 July 2016

★★★★★ 5/5

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Home buying process involves more than two parties. Sometimes, it will be difficult to liaise with all of them. This is when you need to have a very efficient Estate Agent who can play a key role in the entire process. I really appreciate help and support extended to me by Sebina without whose support It would have been really difficult to exchange and complete my purchase in targeted time. I would surely recommend my friends, families and clients to go to Chancellors. Thanks Sebina once again. Samir Nath Pyakuryal

Samir · 14 June 2016

★★★★★ 5/5

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Great Service From Alice Spencer from Chancellors Central Lettings Team she has been absolutely fantastic in managing our rental, following up, great responding to emails, great at chasing up, answering calls and generally keeping us informed on the status of our rental, making the process less stressful, even making sure we were happy with progress before taking a well earned few days holiday! Thank you Alice for your great customer service! Defiantly at ease having you on board and managing this process for us!!

Steff · 10 June 2016

★★★★★ 5/5

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I had a brilliant call from Kassandra Hopkins last Friday who was great. She found me the best deals for my position and made me feel so comfortable throughout. A very easy phone call and transaction. Would 100% recommend to anyone! Many thanks Kassandra.

Dan · 14 August 2019

★★★★★ 5/5

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I have contacted few agencies around High Wycombe area, Chancellor's has been the best so far as very promptly response. The Client Service Advisor Lee Brenton is very polite, kindly and extremely helpful. By choosing to use Chancellor's, hope to be a rewarding experience.

Vasile · 25 July 2019