5/5
GoogleAll staff have been brilliant & helped to make the transaction easier
Trusted Agent profile · Wolverhampton
Verified
DB Roberts Wolverhampton reviews
★★★★★
728 reviews across 2 platforms
18 Darlington Street, Wolverhampton, WV1 4HW
DB Roberts's office in Wolverhampton, at 18 Darlington Street, is rated 4.7 out of 5 across 728 reviews on two platforms, including 448 Google reviews rated 4.8.
About DB Roberts Wolverhampton
Tracing its history back, DB Roberts has connections with the town dating back to the 1960’s. Centrally situated in Darlington Street, our office offers a wide range of properties both within the town and the surrounding area.
Reviews
Every review we hold for the Wolverhampton office, from every platform, shown as written. First names only.
Google5/5
GoogleSmooth on boarding process, lovely staff, efficient. Nothings too much trouble approach
2/5
TrustpilotRepossession purchase.
Was purchasing a repossession via D B Roberts - no sense of urgency and the lawyers acting on behalf of the bank were so S L O W.This compounded with me losing the property (this happens with repo’s I get it) but D B Roberts were quite two-faced about the fact a conversation of initially “we won’t show the property to anyone else, consider it yours”: to me finding out they were in fact doing exactly the opposite! Of course they are obliged to, but don’t bulls**t customers and always be transparent. It doesn’t aid your reputation (which is pretty poor as it is) by ‘people pleasing’, which ends up as a pie in yours - and my - faces.I had to do ALL of the chasing in obtaining information required to try and hurry along the transaction -D B Roberts seemed content to let this happen and not help me by liaising with the lawyers of the property, to aid a timely transaction.As it was, and as is law with a repo, someone came in with a higher offer and suddenly it seemed everything sprung into action and the property was sold quickly from then.There’s a touch of sour grapes in my review - but, ultimately, the service wasn’t great which aided in the fact I didn’t get the property I wanted. A frustrating and fraught experience!
5/5
Trustpilot5 Star
I honestly could not fault! Lottie and Dan have been great. Lottie provided constant updates even when i wasn't chasing and if she was ever out of office she made sure a colleague was looking after the case for us. Thank you for your help!
5/5
TrustpilotGood quality and reliable
4/5
TrustpilotAn easy Process with little to no work.
The ease of not having to manage things myself was very helpful and saved me a lot of time with travelling, Lisa and Tia at DB Roberts have been very attentive and responded to all my calls and emails.
5/5
TrustpilotVery friendly and helpful service
Very friendly and helpful service, property sold in super quick time
5/5
TrustpilotVery friendly and helpful service
Very friendly and helpful service, property sold in super quick time
5/5
TrustpilotVery good Estate Agent…
D B Roberts sold our home in a challenging market. Everyone was helpful and nothing was too much trouble. They were patient when I had so many questions. They made the whole process of selling our property easy and stress free. I would recommend D B Roberts to anyone.
5/5
GoogleGood communication very helpful staff to make deal with customer
5/5
GoogleSo professional and knowledgeable. Kept us informed at all times
5/5
GoogleSam Garbett is top man and very help full
5/5
TrustpilotMy first house purchase
So pleased with the process from start to finish, exceptional customer service and communication, especially from Andrea Scott who have been remarkable and on spot with every suggestions and detail guidance which made the process much easier to understand as it is my first house purchase.Will definitely recommend..
1/5
TrustpilotNo communication
This has to be quite simply the worst estate agent that I have dealt with. After renting properties for a number of years, my partner and I have been looking at buying our first home, and after sending various e-mails enquiring about a selection of properties, we received no acknowledgement of receipt or any communication about any of the properties we were interested in. Instead, we have had to chase them regarding these properties and their details, to which they offered little-to-no advice other than: "It's on the website."On the telephone, the sales assistant did not seem bothered that we were interested in any of their properties, and it was more of an inconvenience that I was ringing. I had to ring a further 3 times to ensure we had an appointment for the house we were looking at, as there was absolutely no communication from their end, only to be told on the phone in a stern tone: "Well, you can't do this weekend, so it'll have to be next weekend."When the booking for one house came through, so did another (which we didn't ask for) and this time another sales assistant in a different office seemed quite put out that I cancelled this viewing after "He only just booked it in."During this week, using RightMove, we have discovered that the house has been taken off the market (Wednesday) - and subsequently taken off their website - but we have received no communication about the change in circumstance. Since seeing the change on both their website and the RightMove app, we have waited Yet again, I have had to ring them (two hours before we are meant to view the property) to check if it has indeed been taken off the market and our viewing has been cancelled. Upon ringing, I was told that the property had only just been taken off the market this morning (Saturday), however seeing this, we know that is not the case. I was also told a cancellation text message had been sent out, but as of yet, nothing has been received. As a customer, I should not be having to chase estate agents for a viewing to a property, or even for an update on situations. I certainly shouldn't have to see if properties have been taken off the market via an app and have no dialogue with the agents beforehand. For a company with a fair amount of offices and many properties that are being dealt with in the West Midlands area, you would expect a much higher level of service, and a much improved line of communication from the very start of the enquiry process. We have rearranged freetime and holiday time in order to view this property, and it has been cancelled, but only because we acted.
5/5
GoogleExtremely helpful Josh can't thank you enough excellent service
5/5
TrustpilotExcellent service from start to finish!
Excellent service from start to finish! Very pleased with DB Roberts
Agent replied · 22 October 2024
Thank you for your feedback!
1/5
GoogleAbsolutely appalling, negligent, untruthful, avoid at all costs. After marketing with DB Roberts and accepting an offer we received no memorandum of sale; made so many phone calls to them over the following weeks to chase up but no-one ever …
Agent replied · 22 October 2024
I am really sorry to hear comments like this, I believe you have spoken to our Wolverhampton Branch directly and unfortunately it seems as if the purchasers simply just changed their mind. We would love to still help get your property sold. … More
5/5
Trustpilotthe best service !
Sue provided me with the perfect balance of how to be Professional and friendly whilst helping me with my enquiry , She responded super quickly and made me feel at ease with the process of booking a valuation, a lovely experience and would highly recommend DB !
5/5
TrustpilotAmazing service
Really helpful and staff so lovely. I had Emily helping us on our journey of being first time buyers and she was all round amazing. Thank you so much 😁
4/5
Trustpilotthis was my first time applying for my…
this was my first time applying for my first rented home and was a pretty straight forward experience
Agent replied · 22 October 2024
Thank you for taking the time to share your feedback! We're delighted to hear that your application for your first rented home was a straightforward experience.
5/5
GoogleI recommend this Estate agent Kiri has been fantastic very responsive and on time. Thank you.
5/5
GoogleHello DB Roberts estate agency are very friendly and very helpful thank you for the journey of selling and buying my property. I will recommend DB Roberts to my family and friends. Thank you.
5/5
Googlevery good would recomend them
5/5
TrustpilotD B Roberts & Partners have help us to…
D B Roberts & Partners have help us to find a tenant with a better deal within a month. The communication during the process was excellent. We are very happy with the services. Thank you very much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about DB Roberts Wolverhampton
How many reviews does DB Roberts Wolverhampton have?
DB Roberts's Wolverhampton office has 728 reviews across two platforms: 448 on Google, 280 on Trustpilot (across the whole business).
What is DB Roberts Wolverhampton's rating?
DB Roberts Wolverhampton is rated 4.7 out of 5 across all 728 reviews, and 4.8 out of 5 on Google from 448 reviews.
Where is DB Roberts's Wolverhampton office?
DB Roberts Wolverhampton, 18 Darlington Street, Wolverhampton, WV1 4HW.
