Belvoir Wolverhampton reviews

★★★★★ 5/5

Google

I have changed my review as the Wolverhampton branch has gone out of their way to support me finding a new home, the manager Micheal has been amazing

Roger · 9 January 2022

★★★★★ 4/5

Google

I have emailed this company 3 times about properties and not had one response from them. Unfortunately I'm an nhs keyworker with difficult hours so can't just call up in opening hours! Since the above update I did receive contact and received a much better service from them.NegativeResponsiveness, Professionalism

Christian · 1 January 2021

★★★★★ 1/5

allAgents

CONSIDER THEIR BAD REPUTATION

If I could I would leave 0stars. Horrible service, disrespectful communication, ignorance to calls and complaint emails. They refuse to give any information which I have rights to receive. Now I understand where their bad reputation comes from. BE CAREFUL. They will ignore your requests about the property as soon as they settle you there, blame you and make you spend your own money for the mistakes that's caused by them. Even animals are looked after after put in the barn, but not tenants when it comes to Belvoir. This agency and their landlords are too busy to bother about you as soon as they pass you the key from the property. Once again REMEMBER bad reputation does not come from nowhere!!!!!!!

Indre · 20 March 2021

★★★★★ 1/5

Google

If you do decide to rent with these, I suggest you only deal with Michael and no one elseNegativeProfessionalism

Luna · 11 January 2023

★★★★★ 5/5

Google

As first time buyers we were very pleased with the help Belvoir provided for us during the buying process. Thanks for everything.

Kirstie · 1 January 2024

★★★★★ 5/5

Google

Recently had a chance to do business with Belvoir..Really smooth transaction of information plus supportive team in every aspect. Will highly recommend and hope to do business with them again in near future.Regards Gulaan Jaan.

Gulaan · 1 January 2023

★★★★★ 5/5

Google

Penny at the Wolverhampton branch is so kind and helpful and very very professional and always keen to do anything to help Thank you so much Penny for all you do 🙏🏾🙏🏾🙏🏾PositiveProfessionalism

Sam · 11 February 2021

★★★★★ 5/5

Google

Liam at Belvoir was super helpful in the process of finding our dream home. His positive friendly customer service made the process enjoyable and stress free. A great asset to your team. Thanks! 😊 …

Meg · 28 November 2024

★★★★★ 1/5

Google

I'm a current tenant of a Belvoir! managed property in Sedgley and I am appalled at the lack of customer service that I have received following (yet another) issue with the property. I returned home from work late last night to find that the lock to the outer door was broken, meaning I could not gain access to my home. I called the emergency number 3 times to try and report the issue....it is now 11 hours later and I've still not received a call back and still have not been able to enter my home, causing both stress and additional costs. I have tried calling the office today but no one picks up. I've never experienced such a total lack of competency.NegativeResponsiveness

Dave · 1 January 2021

★★★★★ 1/5

Google

Please avoid by all means, they're the worst letting agents you could ever rent from or do business with. The customer service is the worst ever, very rude and would hung up phone on you in the middle of a conversation; they tell a lot of lies, even when you ask to speak to the manager, they would reply that the manager is in a meeting, and he will never call you back or return your call, everyone in the company don't have empathy for human, have never seen a mean set of people as them; regretted ever coming to rent from them. Their failure to repair defects in the property (one of which was water leak in the property) left us a debt of nearly £900 pounds as Severn trent had to take out the money from our bank account. The leak which was not caused by us, as it was already an existing problem prior to our moving into the house, has now left us a debt of £900; and up till today, not even an apology from them in regards to this issue. Contacted the company to discuss the matter, but they rudely replied to my email that I should sort it out with Severn trent. This is just one of the many issues we had during our 9 months stay in the property. PLEASE AVOID THEM BY ALL MEANS NECESSARY.NegativeResponsiveness, Quality, Professionalism, Value

Tobe · 1 January 2021

★★★★★ 5/5

allAgents

Best Local Letting

Just collected the keys to my new property and in my option these are the Best Letting Agents in Wolverhampton and I have used a few of the agents here, polite and friendly from beginning to end.

Jodie · 18 February 2019

★★★★★ 5/5

Google

Very pleasant to deal with. Understood our particular requirements Would highly recommend

Lynda · 15 June 2024

★★★★★ 1/5

allAgents

Appalling agents, do not

The worst customer service I have ever experienced. I put my flat up for let with them and had to consistently chase every agent I was involved with for information about viewings, feedback after viewings, potential tenants and when they might move in etc.. I was lied to about viewings taking place (I'd receive automated texts telling me about legitimate ones but then be told over the phone others were happening when they clearly weren't). I had 2 tenancies supposedly fall through at the last minute with no reason why, after Belvoir had collected their nonrefundable holding fee. I was disrespected and deceived throughout the process, and wasted 6 months of time on these useless agents. Then, to top it off, they claimed to have returned my keys to me through the post and they have now gone missing. Absolutely disgusting treatment.

Stephanie · 10 June 2020

★★★★★ 5/5

Google

Belvoir sold a property for me, and Heidi smoothed out all the bumps along the way.

Tammy · 6 March 2024

★★★★★ 5/5

Google

Great service, always on hand to answer any questions

Turesh · 15 July 2024

★★★★★ 1/5

allAgents

I would not recommend

I would not recommend Belvoir,I’m still waiting to get my deposit back after we’ve been moved out of the property now.after four weeks we’ve done everything they’ve asked us to do regarding paperwork and proving that we don’t owe any outstanding bills on property’s ,but still disputing stupid little things.the money Has been released by my deposits.but Belvoir think they can hold onto it as long as possible. Think we should start charging interest because the quick enough to take the money off you and they’re not that quick and given it back.absolute joke.BUT I WILL GET THE MONEY BACK.?

Dale · 22 March 2020

★★★★★ 5/5

Google

Prompt replies, and carry out any changes required, along with regular landlord statements to confirm payments made.

STEPHEN · 5 February 2024

★★★★★ 5/5

Google

Great! Really friendly, patient and hard working team.. thanks

Donna · 4 July 2024

★★★★★ 1/5

allAgents

Didn't want to give them

Didn't want to give them 1 star but I had no choice. They are beyond appalling. Firstly, the house that I reviewed and was in poor repair was told it had a deep clean. Well, that was not the case, it was disgusting when I received the keys, therefore I sent a catalogue of pictures to evidence such. After that was settled, I found that the carbon monoxide was out of date, by a year!!!! They had myself and my children in there whilst the place was not legal to do so. I made it my home for nearly 18 months, always always paid the rent in time. Adhered to the tenancy agreement 110%. The final straw was when the en-suite began to leak, the shower tray was split. It took 3 months of me waiting, missed visits from them selves and I'd taken time off work to meet with the. (Frustrating) then when I'd hit My limit, not being able to use the facilities I was still paying for, I complained and I was issued a section 21. I had improved that property so much, I gave them the property back in a much better condition than what it was received and had carpets cleaned the day I left even though they were beyond disgusting when I moved in. They fail to tell you about all the hidden fees also. Disgusting service, catalogue of errors on their behalf and I do not appreciate being called a liar by them. I confronted the office directly as I was sick off getting fobbed on whenever I called. I had just lost my father when this was happening and I really didn't need the extra grief considering it was not my fault!! I did right my you and your landlord to the tee!! Sadly, you could not stick to your end if the bargain. Avoid at all cost. Sarah -Churchbridge

Sarah · 27 November 2019

★★★★★ 5/5

allAgents

Tenancy

Thank you Jess for your help today. Very efficient went out of her way to get the information requested. Keep up the good work. Happy Landlord. Toni

Toni · 13 January 2021

★★★★★ 5/5

allAgents

Great Managing

Belvoir Wolverhampton have managed my properties now coming up too two years, I have had minimal problems and been very happy with the service I have received from Michael and the team.

Chris · 11 February 2019

★★★★★ 1/5

allAgents

If i could give them no

As i am writing this review i am literally frozen as my heater does not work for about 4 days but they don't care...anytime you call them with whatever problem they will say they are informing the landlord and then nothing is happening. So i only have 2 heaters in all the house for 1 bedroom, living room, kitchen, hallway and bathroom and now i am left with one when is 0 degrees ouside! I have so many complains but will be pointless to write them all... But shortly My flat is full of mould and the underground parking place is full of human excrements and toilet paper for more then 1 month now and yessss i do pay for it! This people are unbelievable i swear! I am just writing this review hopping that someone will read it and don't rent thru them.

Muie · 11 January 2019

★★★★★ 5/5

Google

Very friensly and always helpful! Kind, curtious and have what property features tou need!

Karen · 11 February 2024

★★★★★ 5/5

allAgents

Great

These guys have been brilliant, Alex was brilliant at the viewing really helpfull and friendly and I have been in a couple of months now and we're happy in our new home.

Jake · 10 December 2018