Trusted Agent profile · Wokingham

Romans Wokingham reviews

4.1

★★★★★ Great

1,883 reviews across 2 platforms

23 Market Place, Wokingham, RG40 1AP

Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,883 reviews on two platforms, including 443 Google reviews rated 4.3.

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4.3 / 5

443

Reviews on Google

This office

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1,440

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

5/5

Google

Decided to sell our house and move to Canada for family reasons. I had dealt with Romans six years ago and had a positive experience so we decided to use them again. Romans were able to find us a buyer without even having to list the house! I credit this to their wide client base. We achieved the price we wanted for the house and were pleased with the professional service during the process and with our Romans aftercare rep. She was brilliant at following up and keeping everyone in the loop. Would recommend Romans Wokingham!

JL · 19 June 2017

Agent replied · 17 June 2024

Thank you for your feedback on the good customer service you received from Romans of Wokingham. Please to know that you will be recommending us. Tony Gibson Assistant Managing Director

4/5

Google

Romans estate agents in Wokingham have recently helped us sell our home and my experience in dealing with them has been very pleasant. The sales team worked very hard and extremely efficiently in order to help us achieve the price we wanted for our home. Full marks to Adam who did very well in helping us get more than one offer on our property. I quite liked the skill with which Dan Salisbury convinced us to sell through Romans. Also, worth mentioning are his loyalty to the Romans group ( he convinced us to use their conveyancing and financial services) and his communication during the process. I feel Romans have an advantage in this very competitive industry mainly because of their professional attitude and the people they employ.

Shimbashi · 19 June 2017

Agent replied · 17 June 2024

Thank you for taking the time to provide such a positive review about the service and team at Romans, Wokingham. Tony Gibson Assistant Managing Director Residential Sales

5/5

Trustpilot

Great service

The senior property manager has been with us on this journey when I became a landlord. She is quick in responding to my queries and has arranged promptly for any maintenance work required at the property or for any other issues raised by the tenant. The continuity is great as she is the only agent, I have known during my rental experience and is one of the factors why I have chosen to remain with Romans.

Krishna · 23 February 2024

5/5

Trustpilot

First time renters - 5 star estate agents

We've had a great experience using romans to rent our first house. Me and my partner have just got the keys to our new home and romans have made the whole process as simple as possible for us. The team and Jonathan Randall in particular who has been our main point of contact has been overly helpful and quick, we saw the house just over two weeks ago and we finalised and got the keys yesterday. We would like to thank him for all his help and making the experience positive for us.

Emily · 25 November 2023

5/5

Trustpilot

Fantastic service from start to finish…

Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)

Vernon · 10 May 2022

Agent replied · 23 October 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Romans have been amazing throughout the whole process. I was assigned a move manager and they always kept me up to date and responded quick. I also got a welcome pack when I picked up the keys which included soap, beer and some other essentials which was a really lovely touch. Would highly recommend.

Luke · 18 June 2023

Agent replied · 17 June 2024

Dear Luke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Jack fisher Bracknell was very reliable…

Jack fisher Bracknell was very reliable at excellent at his job he is a absolute credit to the letting team

Simon · 25 November 2021

Agent replied · 23 October 2024

Dear Simon Cornwall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Bracknell branch Absolutely shocking…

Bracknell branch Absolutely shocking attitude towards my daughter. Discrimination because she's on universal credit. Had a guarantor the landlord accepted her for the property but the financial reference at Romans said no. They cause upset and stress totally unprofessional. My son in law had same experience in Ashford Surrey . Stay well away from Romans they are liars and make it up as they go along we are now seeking advice against them

Debbie · 17 November 2020

Agent replied · 23 October 2024

Dear Debbie, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team

5/5

Trustpilot

I first time in UK apply to rent the…

I first time in UK apply to rent the house, Chloe is very helpful and use the heart to listening to me , thank you her again

Anita · 6 March 2024

5/5

Trustpilot

Great responsive service

Throughout the process, their staff has been really helpful and has offered excellent service. They've been professional and responsive, from figuring out what we needed to comprehending it and providing it. A great option for anyone looking to move to Bath.

Ines · 14 April 2024

Agent replied · 23 October 2024

Dear Ines RotaecheCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you to Denise Hurn from Basingstoke for the…

Thank you to Denise Hurn for the excellent service and support. Professional and efficient.

Basingstoke · 6 September 2022

Agent replied · 23 October 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We sold our house through Romans Wokingham in March 2016, Having used 2 previous estate agents unsuccessfully . From the very beginning they assured us they would be able to secure a sale and they certainly succeed. We were kept informed of every enquiry and their feed back on viewings was amazing. Daniel Salisbury seemed to handle most of the viewing and was extremely professional throughout.We were a little hesitant over the fees as they seemed quite high,however Romans were worth every penny they certainly earned their fee. Once we had sold we were put in the hands of Natalie Boyd in their move department and she followed and chased the other estate agent and solicitors with dogged determination. Would we recommend Romans Wokingham? you bet we would

Sue · 19 June 2016

Agent replied · 17 June 2024

Thank you for your positive review on the service you received from the team at Romans, Wokingham Tony Gibson Assistant Managing Director

5/5

Trustpilot

Would like to mention Denise Hurn who…

Would like to mention Denise Hurn who has helped me out on many occasions I wouldn't have had a Christmas meal had it not been through the dedication shown finding an installation fitter who was available literally days before Christmas, and today the swift response to my 2 enquiries that I know will be sorted swiftlyThanks Denise 😊

Karl · 30 January 2023

Agent replied · 23 October 2024

Dear KarlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Professionalism and friendliness

This is my first experience renting privately, I was shown the property by Amy and my offer and subsequent application process was handled by them, Saffron, and Muskan. I was made to feel extremely at ease asking any and all questions (no matter how small!) and was at no point made to feel like a bother, something that I found highly reassuring due to being someone with anxiety. I was assigned Jaymie Cobb as my property manager, and they have been extremely prompt in replies to any teething issues since moving in, alongside taking the time to call me personally on my move in day to make sure I knew who they were and how to get hold of them should I need too. I'm very happy with the level of service I've received, and the effort the staff I've worked with has put into ensuring everything goes smoothly and to ease any anxiety has really shown. Thank you all so much!

Meg · 10 November 2023

5/5

Google

Great service form Molly, on the ball with everything making moving a lot less hassle and less stressful . Thank you Molly

Security · 18 June 2021

Agent replied · 17 June 2024

Hi there, we're glad Molly was able to assist you and that you had such a wonderful experience with us! Kind regards Customer Care Team

1/5

Google

Run by young inexperienced staff that have no idea or customer service , would not recommend Roman's. There are far better estate agents to choose from.

Jo · 18 June 2020

Agent replied · 17 June 2024

Hi Jo, its discouraging for us to read your comments about our team in Wokingham. We understand the importance of providing a high level of service to our customers but are sorry that you haven't received this. We’d really like to speak with you so we can find out more details about what went wrong and want to find out how we can improve our service moving forward. If you'd be willing to provide more feedback then please reach out to us on 01344758596 or email me at jgilliland@romans.co.uk. Kind Regards, Joe, Romans

1/5

Trustpilot

Disgusting and Dishonest company…

Disgusting and Dishonest company especially the High Wycombe branch and property management manager called 'Stacey Cowap' (Avoid her at all costs)They have lied and have cheated there way to stealing money from me from my deposit, I actually cannot believe the complete load of rubbish they have made up - This company needs to be exposed on a wider scale so that they cannot get away with this anymore!!!!

Tom · 14 August 2021

Agent replied · 23 October 2024

Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Trustpilot

EXCELLENT AND PROFESSIONAL PROPERTY MANAGEMENT FROM STACEY COWAP AT ROMANS

I have been working with Stacey Cowap at Roman's. She has been fantastic and ensuring repairs and maintenance on the property are rapid and good value. Living overseas, this is a huge help and I know that the tenants will get taken care of swiftly. Stacey also communicates clearly, professionally and promptly. GREAT SERVICE ROMANS AND STACEY

Barney · 20 February 2023

Agent replied · 23 October 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent service

Excellent service. Super speedy. Very polite, knowledgeable and helpful. Very pleasant to deal with. Thanks Matt.

Philip · 18 May 2022

Agent replied · 23 October 2024

Dear Philip,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Successful House Sale

We started the sale of our house with another agent which wasn’t going well and so we invited Roman’s to make a difference. The manager - Matt White had kept in close contact with us and made some suggestions about the new marketing plan. Within a few days his team had arranged three viewings, on the same day and we received two offers a few days later! After accepting an offer, the sales process was managed by their Move Manager who has been in regular contact and facilitated all parties, to ensure a smooth contract exchange. We are extremely pleased with all the support we have received from the Fleet Team and look forward to concluding the sale next month. Thank you.

Keith · 1 November 2023

5/5

Trustpilot

Ms Kaitlyn Young of Romans is very…

Ms Kaitlyn Young of Romans is very helpful and professional.in dealing with the return of Deposit.

Daisy · 9 March 2026

5/5

Trustpilot

We had a wonderful experience selling…

We had a wonderful experience selling our flat in East Acton. The follow-up from Maciej and his team is amazing! I look forward to appointing them for future lettings and sales.

Jonathan · 24 November 2023

5/5

Google

Great job Sam and team!

Giannakopoulos · 18 June 2023

Agent replied · 17 June 2024

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We were more than happy with the service we recieved from Romans, although it took a long time to sell our house, Jason worked tirelessly, showing lots of people around our house, especially as we were in Spain for a lot of the time, he kept us informed. and spent the extra time, switching on the heating, lights etc to make our house feel like a home during the grey winter months while we were away. Thank you once again Jason.

Lynn · 20 June 2013

Agent replied · 17 June 2024

Dear Mrs Sharp, Thank you for taking the time to place a review and for your kind words regarding Jason which I know were really appreciated. Thank you for having chosen Romans and I hope we may of service again in the future. Yours sincerely Tony Gibson, Director, Residential Sales.

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