Trusted Agent profile · Wokingham
★★★★★
1,883 reviews across 2 platforms
23 Market Place, Wokingham, RG40 1AP
Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,883 reviews on two platforms, including 443 Google reviews rated 4.3.
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Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
4/5
TrustpilotThe team at Lower Earley Reading have…
The team at Lower Earley Reading have been very helpful. My English is not good. They were very understanding. I would recommend this agency.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotThe staff at Romans Winchester go the…
The staff at Romans Winchester go the extra mile, they are professional, friendly and knowledgeable. Matthew and Oliver have been great to work with, especially Matthew, who always has an upbeat attitude.
5/5
TrustpilotDelighted. Great service.
We were delighted with the service we received at all stages of the purchasing process from the team at Romans. We had just had a house purchase with a different estate agent fall through and felt very disheartened by the whole process. The way we were treated by Romans was a breath of fresh air and we felt in control and well informed at all times.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
3/5
GoogleAll ok until I checked my bank account to see if rental money had gone in - it hadn't but I was not informed why. I emailed Abigail Jones but did not receive a reply. I then emailed her again on 4th February and also sent the same email to property management. I received a reply from them saying there had been something on the account and therefore it had. It been processed - I replied to this asking when the money will be in my account but have still not received a reply. I also have not received a copy or any info on the inventory. I would appreciate an urgent reply to both these topics Regards Denise Dixon
Hi Denise, thank you for taking the time to leave us feedback about your experience with us, it’s a shame to hear of the issues you have recently had. We understand that Freddie Milne the assistant lettings manager from the Wokingham branch has been in contact with you in regards to this and is currently attempting to help resolve these issues, we really hope that he is able to improve your experience with us and also hope that moving forward we are able to deliver a level of service you are more satisfied with. Kind Regards, Romans
2/5
GoogleVery disappointed in the recent change of tenancy at my property. Lack of information on the agreement Romans made with the new tenants, very poor check-out of the previous tenant, items missed on check-out report) and very slow in transferring income (two and a half weeks to transfer funds). And I have discovered the property inspections on the previous tenant have not been at all thorough. Too late to change agents now, but will certainly be considering it next time.
Hi Lorna, we are really sorry to hear of the issues you have recently faced following the change of tenancy at your property but do appreciate your honest feedback about your experience. We would really like to look in to these points for you further to see if there is anyway we can address these issues and improve your experience with us but unfortunately as you have not given us your full name we are unable to identify you on our system. Please can you provide the address of the property that these issues are in relation to as this will allow me to locate you on our system and look into these points further and come back to you. Please write to me at jgilliland@romans.co.uk or phone me on 01344758596 if you wish to discuss this. Kind Regards, Joe, Customer Care Manager
1/5
GoogleExtremely poor service with regards to tenant welfare. I moved into a 2 bed property, it had not be cleaned, marks on the walls still existed after agreeing to be removed in the contract, plumbing issues, the ‘designated/allocated’ parking spot which isn’t, and now currently left with a faulty dishwasher (due to wear and tear) for over 2 months and refusing to fix it or subside rent. Extremely unprofessional and I would be very careful if you ever decided to rent with them - they don’t respect tenants rights and overcharge. Avoid!!
Hi there, we are really sorry to hear of the issues you have faced with us in your time as a Tenant but appreciate your honest feedback about your experience. We would really like to look in to these points for you further to see if there is anyway we can address these issues and improve your experience with us but unfortunately as you have not given us your full name I am unable to identify you on our system. Please can you provide the address of the property that these issues are in relation to as this will allow me to locate you on our system and look into these points further and come back to you. Please write to me at jgilliland@romans.co.uk or phone me on 01344758596 if you wish to discuss this. Kind Regards, Joe, Customer Care Manager
1/5
GoogleI have had a most unhelpful time over the past almost 2 years as a tenant with Romans.. They have even accused me of saying incorrect and bad things about my landlady it really is defamation of character...I am still waiting for my rent rebate and only received my deposit after 5 weeks....meanwhile rent is being collected by the new tenant. I was even charged £5 for a replacement light bulb when we had been at the house the night before and all were working. I had to pay for timescale removal which was not there and it was agreed that we provided a professional clean The staff have moved on quickly and I do not believe they have the tenants best interest at heart. I will not recommend Romans.
Hi Dee, we’re sorry to hear that you have been unhappy with Romans Wokingham during your experience with us as a Tenant and also at the end of the tenancy throughout the deposit release process. We pride ourselves on providing our customers with the highest level of assistance throughout their experience with us particularly if any issues arise, so it is disappointing to hear that you feel you haven't received this I have had the opportunity to discuss your review with Barry Dilloway a member of our property management team who you have spoken with recently and have also been able review your tenancy record on our system. We’re saddened read your comments where you state the team have accused you of saying incorrect and bad things about the Landlord. During the tenancy in our role as managing agent we act as an intermediary between both parties as we are instructed to do so by the Landlord; whilst I am unsure specifically what comments you refer to as part of our position we do have to relay comments between Tenant and Landlord however can assure you we would in no way attempt to damage a relationship between Landlord and Tenant and can only offer our apologies that you feel this has been the case. In respect of the rent rebate as the rent was paid monthly in advance it meant this had to be reclaimed from the Landlord from their next payment of rent which had contributed to a slight delay. Barry has informed me he advised you earlier this week that these funds were in the process of being transferred across to you however for the sake of transparency due to an administrative error there has been another slight delay here for which we would like to offer our sincere apologies, I can confirm these funds are in the process of being transferred and will be on our accounts next payment run which will mean these will be with you within 3-5 days. The deposit was held as Stakeholder for the duration of the Tenancy as instructed to by the Landlord, due to our position as Stakeholder this meant the deposit could not be released without the written consent of both Tenant and Landlord. It can be evidenced that deductions were put forward on behalf of the Landlord one of which was for cleaning which there was some disagreement over and so Jan Stamp a member of the team negotiated between yourself and the Landlord around this until an agreement was reached and the deposit was then released minus the deductions. If you were unhappy with the proposed deductions that were put forward then rather than agreeing to them you did have the option to raise a dispute with My Deposits using the details on your Deposit Protection Certificate. From my brief review I do not believe the team have acted incorrectly throughout the tenancy or during our deposit release however I recognise there has been a slight delay in you receiving the overdue rent and so we would like to offer our sincere apologies for this and that the service you received fell below the high standards we expect of Romans. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. Kind Regards, Joe Gilliland Customer Care Manager
5/5
GoogleSuperb Service. Ian Lewis and Natalie Boyd are so approachable, friendly and kept us up to date every step of the way. Bearing in mind we were selling my mother-in-law's retirement property, which has a very limited market, Romans of Wokingham found a buyer very quickly and have been so professional from start to finish. I would definitely recommend using Romans and we will be doing so when we decide to move. Thank you all. You have all been wonderful.
Hi Debbie, we are so happy to read such a great review about The Romans Group and the service you received from Ian and Natalie within the Wokingham office. Here at Romans we always aim to provide top quality service to every customer and we are delighted that Ian and Natalie have been able to do this in your experience and that they were able to find a buyer so quickly. We will ensure your comments are passed onto the team at Wokingham so they are aware of your thanks. If you're ever in need of any other assistance moving forward then please do not hesitate to get in touch. Kind Regards, Romans
5/5
TrustpilotFirst time letting through Romans
This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.
Dear Abdul OlajideCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExpert service
From the time we first viewed our rental property until we moved in, we were kept informed of progress. Ayse and Yavis at the Caversham branch worked tirelessly to a tight deadline to get us in on time. Megan, our property manager has already been in touch to offer help. Our thanks to them all for their professional services.
Dear Gillian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWorst renting experience
I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.
5/5
TrustpilotNathan has been extremely professional…
Nathan has been extremely professional and very helpful while applying for a property.
Dear KevinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank You Kerry
Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.
Dear TaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnfortunately I have bad experiences…
Unfortunately I have bad experiences with Romans.
Dear Donna We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
1/5
TrustpilotVery bad experience ....
I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.
5/5
TrustpilotI got all the help I needed and timely…
I got all the help I needed and timely feedback. David was wery friendly and extremely helpful
Dear Memory,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMolly was our move manager and she was great! Very helpful, professional and easy to communicate with. Made the moving process quick and easyPositiveResponsiveness, Professionalism
Hello Leanna Cleaver Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
TrustpilotGood experience, kudos Nathan
Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.
Dear SamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe've been very pleased with Romans
We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.
Dear Jo,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing service
Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again
Dear Katie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI am a Landlord and have been using…
I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.
Dear TomCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWhat an absolute amazing bunch of
What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.
5/5
TrustpilotVery good service
Romans in Market Place, Reading made the selling of our home very straightforward indeed. All the staff we have dealt with have been friendly, professional and efficient. Their recommended solicitors have been very good. Would certainly recommend them
5/5
TrustpilotAysee always been helpful in responding…
Aysee always been helpful in responding and patient enough to provide all the information. Thank you Aysee.
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