Romans Wokingham reviews

★★★★★ 1/5

Google

Absolute shambolic Customer Service, you cannot receive a straight answer about the status of a property you are interested in. You schedule an appointment to view a house online, no one is bothered to call you at the agreed time. After you follow up, you are then told the house is sold but the offer has not yet been accepted. You are given the same update a few days later and not even allowed to engage in a proper conversation about the sale. Additionally, you can hear the condescending attitude over the phone, they presume who they are speaking to by guessing your phone number without proper confirmation of your name, they will say we will call you back but they never do. Impression of a sausage factory with no care and professional consideration for the customer.NegativeResponsiveness, Quality, Professionalism

Kamal · 18 June 2021

★★★★★ 5/5

Google

Having now completed the sale of our flat, using Romans in Wokingham we feel in a position to give an honest review from start to finish. We were lucky enough to have Daniel Salisbury as our lead estate agent and his professionalism, as well as honest and open dialogue is second to none. He made sure to have regular reviews with us during the sales process, to look at the current marketing conditions and adjust our sales strategy when required. All estate agents representing the branch were efficient and hard workers, constantly contacting other branches, looking for potential viewers to see our flat. Natalie who oversaw the process once our flat had sold was diligent and incredibly on the ball, making sure everything went through as quickly as possible, during some very challenging times. I recognise it may be cheaper to sell your property with other agents (although I found their package competitive with the market), but I truly believe you get what you pay for with Romans. I do not believe our flat would have sold without the tireless work of everyone who represents Romans.

Charlotte · 18 June 2021

★★★★★ 1/5

Trustpilot

I will never ever use Romans letting…

I will never ever use Romans letting agency again. Not only are they unbearably slow at fixing or replying to any problem. They ignored multiple complaints about my neighbours harassing us (for a broken fence that took Romans 6 months to arrange to fix). I got a dog about 10 months ago and let Romans know - Romans asked permission from my landlord and we had the permission granted. My landlord is a very old man who uses a letting agency because he is incapable in his age to manage his properties alone. The letting agency called my landlord 10 months after I had my dog to advise we had a dog - despite already obtaining permission from both Romans and my landlord. Absolutely poor admin management which has affected my mental health multiple times over the years I have unfortunately had to have Romans in my life. They have ignored all complaints about harassment from the next door neighbours, they don’t fix ANYTHING in time, they are an absolute shambles. USE AT YOUR OWN RISK. I certainly will never use them again. Absolutely disgusting treatment.

Cassie · 8 June 2021

★★★★★ 5/5

Google

Received fantastic service from Matthew and his team. Even when our house sale fell through Romans pulled out all the stops to find another buyer so we could complete on time. I have used Romans before and would recommend to anybody.

Neil · 19 June 2017

★★★★★ 5/5

Trustpilot

Such a helpful team! (Purchasing)

Everyone I've spoken to at Romans has been so helpful and patient. Catherine is an absolute star - answering all of my daft questions and reassuring me when I was waiting to hear about exchange dates.

Jenny · 13 March 2024

★★★★★ 5/5

Trustpilot

I want to thank the whole Romans team especially Isabella York…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.

NIKETHA · 12 August 2022

★★★★★ 1/5

Trustpilot

Hopeless,do not use them nor to buy or…

Hopeless,do not use them nor to buy or to sell.Unfortunately they don’t know what they are doing, the one guy in the office is professional at flicking any enquiry away, their website is useless and a waste of time. I tried to register to bid on an auction with them but I couldn’t, they are only interested in your credit card details even before you can get to the legal pack!I called their office a few times they are not interested. If I was a landlord I wouldn’t use them for selling as they can’t achieve bidders.Even if you read all their replies to the bad 70% reviews, it’s funny it is always the same repeat reply.Romans team can’t be arsed.

Chad · 18 May 2021

★★★★★ 5/5

Trustpilot

Highly professional and focused service!

We are very pleased with the service that we had from Carl and all the team at Romans and would highly recommend them. All viewings were focused on selling our property- no time wasters! Our sale was as stress-free as it could be and handled very efficiently by all the team. A very professional service over and above what you may expect. Well done Team Romans!

Holmeskarenhotmail.co.uk · 15 March 2023

★★★★★ 1/5

Trustpilot

Just don't bother with Romans at all!

Just don't bother with Romans at all - waste of time, energy and effort. If you have any problems or need repairs/maintenance works done, they make out that they really care and want things to be fixed quickly, but actually they couldn't care less. Our maintenance issues were still not sorted by the end of our 2-year tenancy, and the landlord and Romans refused to deduct any money from the end-of-tenancy costs. I just wish I knew that they were this bad from the get-go, because then I would have gone straight to another estate agent.

Anonymous · 5 May 2021

★★★★★ 1/5

Trustpilot

Bristol Rental - Avoid at all costs!

I lived in a Bristol property where the rental management was taken over by Romans. I don't normally write reviews, but feel I had to share my experience. They were shocking, if I could give them zero stars I would. They were very unprofessional - very unorganised and uncoordinated in their communications to us as tennants, they would be no shows for important appointments and offer no explanation, contacted me many times about the property after I had moved out, plus too many other examples to list here. I would avoid them at all costs if you don't want tonnes of extra stress adding to your rental experience. Terrible!

Felicity · 27 April 2021

★★★★★ 5/5

Trustpilot

Kimberley Garcia has been excellent in…

Kimberley Garcia has been excellent in responding quickly and resolving any issues regarding repairs/maintenance and renewal of tenancy.Thanks

S.watkinsbtinternet.com · 10 March 2023

★★★★★ 5/5

Trustpilot

New journey

What made my experience great was that Saffron was there for us all throughout, she was just awesome pilot....

Taniqua · 2 February 2023

★★★★★ 5/5

Trustpilot

First class service

Would just like to say how pleased I was with the excellent service provided from the Romans team of Dan, Holly and Sasha. My property got sold in record time and everything went smoothly from start to finish. Special mention also to the team at Melia Mumford, who played their part brilliantly too! Would definitely recommend both companies highly and will use in the future when required.

RICHARD · 31 January 2023

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones was so…

Kimberley Garcia Jones was so supportive and attentive for my requests since I moved to my recent home, she is really showed a customer focus mindset. Thank you!

Moad · 4 January 2022

★★★★★ 5/5

Trustpilot

Lovely and professional

We’ve been visiting multiple properties trying to find the perfect home to rent and Hollie showed us around. She’s been friendly and professional, looking after us excellent. I would definitely recommend their services, they are absolutely lovely with their customers. Finding a quick spot for viewing which works, finding out about all the small details if we had questions… only positive things to say about them.

Szende · 3 March 2023

★★★★★ 1/5

Trustpilot

Misrepresented, Inconsistency, and Agents Disinterest

We were deeply disappointed and misrepresented by our Maidenhead Romans team, wasting the good part of a year. We struggled getting feedback via Romans from the myriads of browsers that were let through; different Romans agent representatives making a mess of communication each time, and all of who had no idea or in interest in the product they were selling (our house). We were convinced to accept a very low offer on our place by one representative, despite being sure it was too low, only to discover our identical neighbour’s house selling for tens of thousands more under a different agent. The Romans experience really hit home when the buyer of our neighbour’s house knocked on our door to say they had wanted ours first but Romans never managed to organise a viewing for them. Needless to say, we whipped it off the market with Romans, put it on with our neighbour’s agent and sold within two weeks during a lockdown for tens of thousands more. The experience speaks for itself.

Reeny · 5 April 2021

★★★★★ 5/5

Trustpilot

Pooja is an excellent Property Manager…

Pooja is an excellent Property Manager & takes time to understand the requirements delivers & follows up with emails to ensure there is nothing missed.

Lucy · 24 May 2022

★★★★★ 5/5

Google

Ian the sales manager came round to the house and explained everything that would happen. He has such a excellent knowledge of the area and following his advice our house was sold in 6 days. The whole team made the experience so easy and pleasant. I can only recommend them as the guys/ girls to go to. Thanks guys / girls.

Nick · 23 July 2023

★★★★★ 5/5

Google

Kerry did a wonderful job of showing me around the property and answered all my questions. She did not mind the fact that I took so long viewing. Excellent customer service and very friendly. Kerry and Sam have swiftly dealt with all the paperwork. I'm pleased that I have my move in date and I have been kept informed throughout the process.

Nazneen · 18 June 2023

★★★★★ 5/5

Trustpilot

Barnaby Coles support

I have been helped massively by Barnaby Coles. He has helped me with the moving out process of one property and has been there for me as a young 21 year old trying to find the right place to rent. He was always on hand to help me with any questions and was always just a phone call away. The best agent I have ever worked with and I will probably always try to use him.

Alfie · 24 November 2021

★★★★★ 1/5

Trustpilot

Not of the right quality to be a buyer.

Not of the right quality to be a buyer.I am searching for a property for my son, I found a small 1 bed house in Farnborough, called the estate agent and was informed that I had to go through their mortgage advisor or I would not get a viewing, this was to ensure that the right quality of people, rather than someone like myself.I have been called many things in my time but to be treated like this is a bit unfair, unprofessional.I can now see why Romans has the reviews it has.

Mr · 15 February 2021

★★★★★ 1/5

Trustpilot

Romans do not care if I live of die

If you're looking for an esatate agent that make you feel completely less than human, then this is the best place for you. From not having the house cleaned before I moved in (during covid), to sending a contractor to fix our boiler that ended up making it worse. Leaving us with no hot running water and no heating in -1 weather for 4 days. I offered options to find a contractor to fix the boiler and they reiembure me, they said no, I asked if they can get me a hotel as the house uninhabitable, they said no. I have Anemia and my body can't deal with cold weathers. Romans do not care if I die over this weekend. So again if you want an estate agent that do not care about your life, please use Romans. I would like to add, I've never been late with rent nor have I ever missed a payment.

Abiola · 12 February 2021

★★★★★ 1/5

Trustpilot

In the pandemic Romans Wokingham have…

In the pandemic Romans Wokingham have been harassing us to do an inspection. Even explaining several times that my husband is a high risk person and was recently in hospital, that them coming in my house was a high risk but they have not stopped calling and emailing me saying they need to do and inspection on the property ASAP or I can’t extend my lease an extra month as we are in the process of moving. This is ridiculous because they have never had a problem from us being in the property for 3 years, rent paid months in advance but now they are treating us like we have missed rent payments and the property was in a bad condition before. Knowing that over the Christmas period they had so many people come in to view the property and we let them in, explaining my husband was a high risk but they don’t care at all. I will be reporting this to the council and taking it much higher! Awful people !!!

Kendall · 12 February 2021

★★★★★ 5/5

Trustpilot

Just spoke to Richard re an enquiry to…

Just spoke to Richard re an enquiry to let a property within the next 2 months. The property I called regarding is not available but Richard was friendly, understanding and very helpful with registration. Hopefully a suitable property will become available soon. Thank you Richard.

Carlie · 10 July 2023