Romans Wokingham reviews

★★★★★ 1/5

Trustpilot

I would not even give one star

I would not even give one star. The customer service is terrible. The property manager don't support and make wrongful claims against tenant and adjust deposit and rent unilaterally. The customer care don't pay heed to this wrong unjustified claims and just loot tenants. For repairs, they don't take place for long long time. At move in, the fridge was not working and they took 3 months to fix it!

Vicky · 3 March 2023

★★★★★ 5/5

Trustpilot

Ayse was very helpful and even took…

Ayse was very helpful and even took time out of her personal days to answer questions

Brett · 22 March 2025

★★★★★ 1/5

Trustpilot

All the talk, beware, misled and disappointed

Romans FLEET: All the talk, felt they were genuine, said all the right things, all the staff were friendly and seemed efficient ,then actions spoke louder than words, also read the small print and do your own research , choose your own legal team etc from my experience do not take their recommendations (small print again) clearly I was too trusting and naive and it cost us £270 plus £75 to a solicitor from using their recommendation. Had 4 viewings in 10 weeks,( again small print as we thought no sale we would be refunded!apparently not.. ) also we realised after a week they had over valued it by £15,000, even though we did say for them to be honest with the price that they thought realistically could be achieved ,we therefore lowered it twice, just keep your eyes open . Again only my experience .professional and friendly … but… I will never use romans again, feel misled and disappointed

Emma · 30 December 2021

★★★★★ 5/5

Trustpilot

Fabulous Team at Bracknell!

Lorraine, Lily and Jon were all excellent to deal with from start to finish. Huge thank you again to you all for making the experience as simple and efficient as possible.

Ellie · 21 February 2022

★★★★★ 5/5

Trustpilot

Professional Service

This was my second time working with the Romans Windsor branch to find a rental, and once again they have delivered excellent service. Despite a few hiccups and my many questions, Sam, Carly, and Danielle handled everything quickly and professionally. The team is friendly, responsive, and truly welcoming. I would not hesitate to work with them again. Thank you

Sandra · 21 May 2025

★★★★★ 5/5

Trustpilot

Donna is very quick to pass on any…

Donna is very quick to pass on any issues our tenants have, then in turn arrange the various contractors to get a quote for the work necessary. I find Donna very professional, polite, patient and understanding a credit to Romans.

Geoffrey · 26 February 2024

★★★★★ 5/5

Google

Very pleasant experience working with the Romans team. Anne-Marie was especially so helpful through the process.

George · 22 August 2023

★★★★★ 5/5

Google

I have been with Romans over 4 years, however the support and assistance I am having from Annie Nicholls is its amazing. She made the stress of moving very smooth and I am really happy. I strongly recommend this agency and Annie assistance.

Graciela · 19 June 2018

★★★★★ 5/5

Trustpilot

Professional & personal excellent service

Romans are by far the best estate agents we have ever dealt with & we have moved numerous times. The professional but friendly & warm service provided by Ashleigh the Branch manager & her team was much appreciated at a difficult time. The service really was second to none & beyond expectations from previous experiences. We would thoroughly recommend them & would use them again without question. Thank you so much

Caroline · 18 January 2023

★★★★★ 1/5

Google

Brought a property in Wokingham which needed renovating and as the owner was living abroad we'd asked for Romans to get all of the belongings removed before we bought the house and they agreed and said it had been done, we didn't check as …

James · 16 October 2025

★★★★★ 1/5

Trustpilot

Romans Group @Moginie James Cardiff

Moginie James Cardiff + Romans Group... WORST EXPERIENCE EVER.This should be their deserved slogan.The staff was never responsive, absolutely passive and totally opportunistic (shifting the blame to the landlord). Among a quite long list of unpleasant issues, they have left us surrounded by scaffolding for months without any reason. Their -- LATE! -- justifications and apologies were just pathetic, opportunistic and totally ineffective.They charge costs for ridiculous reasons (they are super creative ... I must admit!).Please, stay away from them! This applies both to tenants and landlords.

Tommaso · 9 December 2021

★★★★★ 5/5

Google

Amazing experience with Sam! Easily contactable, helpful and polite. Thank you Sam.

Hannah · 20 November 2023

★★★★★ 1/5

Trustpilot

Poor Service

Romans are very quick to ask for money to pay for their service and then once paid they will not respond to any calls or emails.they give you false hopes of buying process and ended us up in buying rented property for time-being with poor communication untill we decided to go through different agency and bought a house within two months.I completely understand that it's not entirely up to the agency for mistakes but in this case they were to blame as they were not responding to my calls and only bothered to respond when I informed that I was pulling out after holding me for almost a year.

JD · 28 November 2021

★★★★★ 5/5

Trustpilot

Romans Service

I have been using Romans service to manage my property for more than 6 years. I am quiet satisfied with their service. The senior property manager- Kimberley Garcia Jones​ have been helping me to sort out property maintenance issues more promptly and professionally even during the covid pandemic period. Recently there was an urgent call out was required to fix an issue and she acted swiftly and sorted out the issue for tenant. Kim's service is greatly appreciated and thanks to Romans group.

Balaji · 26 November 2021

★★★★★ 5/5

Trustpilot

Swindon team has been excellent during…

Swindon team has been excellent during the whole process of getting our tenancy started and special thanks to Ema, she has been amazing to us.

Stanley · 21 October 2022

★★★★★ 1/5

Trustpilot

Worst place to go

Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw the house and agreed to pay asking price, next day i found out oh sorry this property is for £1300 not £1200, I said its still advertise for £1200, oh we apologies it must be a mistake, anyway I still agreed to £1300 so filled up usual form, took a week to come back to me and been told landlord decided to go with someone else when i called with different number its still available,THESE PEOPLE SHOULD HAVE BEEN BANNNED FROM BUSSINESS FOR SCAMMING PEOPLE , CAMERON SMITH, SANGHARSHA GURUNG, THIS IS FOR YOU TWO,

FAHEEM · 19 November 2021

★★★★★ 1/5

Trustpilot

Left Without a Washing Machine for a…

Left Without a Washing Machine for a Month - We were left without a washing machine for a month, even with a new baby in the home. Unfortunately we are only renting due to an ongoing divorce, but the experience is less than satisfactory. Sarah George just provided the worst service... Evidenced in multiple email chains (not included here), we had to continually chase for updates, push for work to be quoted for, push for reviews once the work was considered too expensive by someone who is doing nothing for the free money they earn each month, and still to no success wait for more than four weeks. After raising a formal complaint, this was picked up and handled well all things considered. It was accepted that the time was too long and this should not have happened, however it doesn't correct the amount of stress and inconvenience caused by what ultimately amounts to a lack of care, professionalism, or competency to do the work. The fact that this is a cheap wear and tear issue, caused a ridiculous amount of problems. When investigating why such an item could be considered too expensive, we were advised by other people in the EA trade that (unofficial), Romans put extra % based fees on top to carry out the work, thus making them naturally go after the bigger items as they can earn more commission. If this is as true as it is believable, there is no surprise that the office coups pay little attention to the service direction and stand with the baseline property ethics (lack of), and just seek money for nothing. The industry will never be professional, and I recommend that renters look for a more tailored and personal service.

Daniel · 8 November 2021

★★★★★ 5/5

Trustpilot

Stephanie Furness and her team are very…

Stephanie Furness and her team are very pro-active.She and her team have kept me well informed.Very pleased with the service!

Mario · 5 April 2023

★★★★★ 5/5

Google

Wonderful professional service and support from Molly Greenfield when managing the move process for the new tenancy at my property. Responsive and proactive communication, very happy. Thanks Molly, Great job !!PositiveResponsiveness, Professionalism

Paul · 25 August 2021

★★★★★ 4/5

Trustpilot

Pretty good all round

Ongoing communications with the agent I deal with, Donna‑Marie Brant​​​​ are efficient and courteous. She keeps me informed and replies to my emails or calls in short order. If I'm ever frustrated it's usually down to a maintenance or tenant issue, not the service I'm receiving so generally happy with the service.

Gary · 25 April 2024

★★★★★ 5/5

Trustpilot

Great service

I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!

HuyBinh · 11 October 2023

★★★★★ 5/5

Trustpilot

We had a difficult journey with this…

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

Robert · 21 January 2023

★★★★★ 1/5

Trustpilot

Worst experience ever with Romans

Worst experience ever with Romans. it was my biggest mistake to trust these guys. I am new in UK and managed to like a property to rent and paid the holding deposit right after that. It took almost 2 weeks for Romans to come back to me after that just to tell me my references are fake just because no one in my company was able to lift the call. I requested these guys to reinitiate the reference check and I was also willing to pay 6 months rent in advance but the agent kept on avoiding me on the calls and rather chose to reply on emails stating there is nothing they can do now and I have to look somewhere else. So I wasted 2 weeks of time waiting on these lazy people and now I have no choice but to continue paying more rent in hotel and hunt for another option. They dont understand humanity and wont do anything to help you out.

Saurabh · 21 October 2021

★★★★★ 5/5

Trustpilot

Great help !

Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !

BENJAMIN · 19 January 2023