Romans Wokingham reviews

★★★★★ 1/5

Trustpilot

Horrendous, steer clear

I needed to move out of my family home while it was being sold (by Romans) and ended up renting a flat (also through Romans).Absolutely horrendous experience from both a sales and lettings perspective. My advice would be DO NOT USE ROMANS unless you enjoy being treated poorly, they only care about how much money they can make.Lettings:My tenancy was due to expire during the COVID-19 pandemic (in May 2020). In late March I requested an extension to the tenancy as I have disabilities and it would be impossible to get anyone to help me move during the pandemic. It took weeks to get any response and was a very stressful experience.When I finally did leave in August my friend and I cleaned the flat thoroughly yet i was still charged above market rate for a full professional clean. Romans left me two days before the deadline to dispute the amount through TDS who then took months to reach a decision - hence I waited over 6 months to get my deposit back!! SalesIn addition to the fact I was renting a flat through Romans, I was also selling my family home, worth over £500,000, through them. Despite this I still needed to have guarantors for my rent - bureaucracy at its worst.Worse still Ian, who was selling the property for us, did not communicate any information about the progress of the sale - viewing, offers, etc - to me, only to my ex husband, hence putting me at immediate disadvantage. I went into the office several times to ask him to do this.Overall advice - steer clear.

Amanda · 6 February 2021

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Anais from Romans and I would like to say a big thank you to her. She is fantastic person. She is really quick in communication, responsible, polite and friendly. She always strives to help me as much as possible, explain me all about the proccess and she is really patient with all my questions. I highly recommend cooperation with Anais and Romans.

Аревик · 15 October 2022

★★★★★ 1/5

Trustpilot

Romans letting down landlord and tenants combined

We use Romans as letting agent for the house my wife owns. The tenant left in May owing nearly 3 months rent and left a lot of rubbish -not happy about that but Covid has caused problems for a lot of us- Anyway, Romans have an insurance scheme ‘sold’ to us that the tenants pay instead of a deposit. In over 8 months, Romans haven’t paid this. They haven’t paid the additional 2 weeks money they promise. The odd email they’ve sent on from the client implies bees willing to pay towards cost if he sees sight of cleaning invoices,etc. But if Romans treat him as they do us, he won’t have had clear details. He won’t feel valued. We don’t know when Romans will pay, and they are just not bothered to reply. Even a polite commitment on what they are expecting would help. ‘We’re waiting the tenant’ is unbelievable at 8 months unless their bothered the client has paid the rent but that would mean Romans don’t have control of their own accounts? Anyone else with the same problem? -Starting to think only the TPOS arbitration will sort it, but can’t confirm their membership no. Romans head letting agent should be ashamed of himself. I’m happy to update this revue if Romans sort it out...

THOMAS · 28 January 2021

★★★★★ 5/5

Trustpilot

Kerry and the team at Romans

Kerry and the team at Romans Wokingham have been incredibly helpful in helping us find and secure a property. Would definitely recommend!

Natalie · 2 September 2022

★★★★★ 5/5

Trustpilot

My experience with Romans Burnham was fantastic

My experience with Romans Burnham was fantastic. Very professionals, everything clear and exact. Thank to David for his efficiency !

Georgeta · 9 November 2022

★★★★★ 5/5

Trustpilot

Amazing Customer Service

I dealt with the team in Bath and have nothing but praise for them, they were extremely efficient and friendly, especially Amy and I really couldn't fault them.

Kyle · 13 October 2021

★★★★★ 5/5

Trustpilot

Excellent service

Very happy with my experience. Kimberley Garcia Jones is friendly, efficient, professional and helpful as always. She is happy to help with any issues or questions!

Kinga · 4 February 2022

★★★★★ 2/5

Trustpilot

11 months since the sale agreed yet…

11 months since the sale agreed yet they are not able to give us an exchange date. Numerous calls and emails exchanged but all we hear from them is that the deal is on but the question is when? They hurry in to putting the sold sign where as the property is not sold yet? My new sofa(meant for the new house)has been occupying my bedroom for months as they told us exchange will happen in August. Complete harassment and disappointment. Hope they resolve this matter soon.

Akki · 11 December 2020

★★★★★ 5/5

Google

Excellent service from Justine and the team. I called on a Friday and tenants were identified whilst on the call with completion taking place a few days later. The process has been easy with consistent communication throughout.

Carl · 14 January 2019

★★★★★ 1/5

Trustpilot

Misleading of the property and not fully managed when it states it is!! Romans Farnborough

1st complaint is the virtual tour, misleading!! Did not show the cracks in the walls, damages at the property or the work that needed doing, if we saw this we would have never made an offer and moved in. 2nd complaint is the property management at Romans Farnborough. We moved into the property in May 2020 and honestly ever since that day there have been issues. First it was internet issues, cracks in the bathroom window and the hob was not working ( this was resolved 2 months after reporting). Then boiler issues, dampness and mold and leaks in the ceiling which damaged our property, none of these were addressed until we threatened legal action, even then all the issues are still not resolved.Took 4 months to fix boiler ( they repaired it a day before we left, we had no heating or hot water). Leaks from the bedroom ceiling ( damaged our personal property) , someone came to take photos of damages after over a month of chasing and complaining, this is all that was done.Mold and dampness started in the hallway and has now spread to the bedrooms, bathroom and hallway and they have the audacity to blame us for this ( after being told the landlord was aware of mold before and still done nothing)We paid a full deposit and 6 months upfront to live here and the whole 6 months has been nothing but problems! This property is supposed to be fully managed but nothing gets done unless you threaten legal action. We are going to a small claims court due to the misleading of the state of the property and all experienced whilst living here which has affected our health. (we have evidence to prove everything mentioned in this post).We have images of the state of the property before we moved in and images/ videos of how we left the property, the landlord is now trying to blame us for mold growing, cracks in the walls and damages which were present when we moved in which is stated on check in inventory report!!) We seeked advice and we were told to vacate early if possible, everyone I spoke to deemed the property not livable. We were tenants of 17A cove road Farnborough. Whether the landlord couldn't be bothered or whether the issues were ignored, no one should have to live in those conditions!! it simply felt that as soon as we paid no one cares, we had to fight and chase constantly for problems to be delt with and now we are in a fight to get our deposit back because we are being blamed for damages not caused by us. I would avoid using them!!!!

Nadine · 28 November 2020

★★★★★ 5/5

Google

I have known Jessie for several years now, while he has worked at Romans. Excellent support by Jessie from Lettings. He was very knowledgeable. Any issues were quickly dealt with, when contacting Landlord. He would contact me both via email and telephone when he had made any appointments with his Lettings Contractors and after they had completed any work. Renter, Basingstoke

Vivek · 18 June 2023

★★★★★ 2/5

Trustpilot

Poor communication and lackadaisical

Poor communication and rather lackadaisical in completing tasks. I have called Romans directly countless times and never once have I got straight through to the person I'm after. Usually you're promised a call back that never comes. Until you've requested it a few times over. Staff come off a little rude and standoffish at nearly all times. Kind of a school teacher feel. When criticising the company, I was asked not to, to save peoples feelings. But can honestly say that there was nothing personal or insulting at all, never mind aimed at an individual. I merely expressed my dissatisfaction for Romans processes and contradictions. I just find dealing with them a chore and their attitudes towards myself makes me less willing to cooperate with their requests.

Ross · 18 April 2024

★★★★★ 5/5

Trustpilot

We cannot praise Romans enough

We cannot praise Romans enough. The team in High Wycombe worked extremely hard during the Lockdown period to ensure that the viewings we had on our property and the subsequent purchase went well. In the Liaison Manager, Lyndsey, they have a star. Without her acting as go-between and advisor we could have easily gone mad. From sale to completion she, and the others, were amazing which is more than can be said for the agent that our buyer’s buyer used. We are so glad that we chose Romans and not Wye.

Steve · 16 November 2020

★★★★★ 1/5

Trustpilot

Unreliable. Never again.

I viewed an apartment with Romans Reading. Liked it, wanted to make an offer, the agent never return my calls I had to go to their office to find out what's going on.Eventually I got the information I needed and I made the offer. Landlord required to interview all potential tenants, it was unusual but I went anyway. They said there were other offers landlord needed to interview more people but they will get back to me asap. It was a Friday, I assumed I will hear something by Monday or Tuesday latest. No news till Thursday, I checked Rightmove and found the flat was gone.Roman could've had the decency to call or email just to inform me about the flat. Glad I found somewhere with a much better estate agent in the end.Romans - Never again!

Rebecca · 10 November 2020

★★★★★ 5/5

Trustpilot

Excellent service from beginning to end…

Excellent service from beginning to end from Ben. Thanks for keeping me up to date and informed every step of the way. Ben went above and beyond in preparation for my new tenants to move in. I would highly recommend

Jaz · 23 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service from Christine…

Brilliant service from Christine Lancaster from Swindon branch,she did everything she could for me sorting the problem that I had with the rent,Christine was very professional and helpful and all got sorted very quickly.Thank you Christine for all the help much Appreciated.

Catherine · 31 August 2023

★★★★★ 5/5

Trustpilot

I want to express my sincere appreciation

I want to express my sincere appreciation for the exceptional customer service I received at Romans Winchester. Ash went above and beyond to assist me, displaying professionalism and attentiveness throughout. His willingness to help made my experience truly outstanding. Thank you for the excellent service!

Mrs · 5 June 2023

★★★★★ 5/5

Trustpilot

Special thanks to Taylor

Taylor was so helpful with letting my property, made the process super easy and stress free.

Lucy · 2 March 2023

★★★★★ 5/5

Google

Great service from the Wokingham Team - Quick, responsive and easy to deal with. Special mention to Sarah who went above and beyond in helping me.PositiveResponsiveness, Quality, Professionalism, Value

Luke · 18 June 2021

★★★★★ 5/5

Google

Sarah and team provided a excellent service. The time that it took to rent our property out was quick and we were updated throughout the process.PositiveResponsiveness, Quality, Professionalism, Value

Gareth · 18 June 2021

★★★★★ 5/5

Trustpilot

Christine Lancaster

Christine Lancaster is my property manager in Romans Swindon branch. She has always been diligent, professional and very efficient in all our dealings. I trust her knowledge and advice. She is also very personable.

Peter · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent mangement!

Thank you Kimberley, i really appreciate her mangement. I really appreciate her professional and well organised work. You are the best in management.

Ishu · 30 May 2022

★★★★★ 5/5

Trustpilot

Very prompt and helpful

Very prompt and helpful . Property manager Isabella York is excellent ,prompt and top of any issues reported an ideal example

Rakesh · 25 August 2022

★★★★★ 1/5

Trustpilot

They use forgery and break the law!! Stay away!!

We are thinking about taking Romans and our landlords to The Property Ombudsman (but preferable the court) after they now are using edited photos and fraud to try and take money from our deposit (but first of course we will go to the TDS, but that will only cover our deposit money). Luckily we got advised to get an independent company (on top of the ones Romans pay to do help them and the landlords get the deposit money) to do the check out report. The independent company said everything in the house was in the same condition - or better and cleaner!! - as when we moved in (we got the same company to do a check in report). Romans tried to frame us for so many serious and expensive things, but whenever we proofed them wrong, they added new items to the damage list and raised the price on the things already there. Eventually they ran out of things to charge us for, and then gave us the impressions that they had new photos from their own check out report that had not previously been shown to us, so we needed to pay additionally £250. Then it turns out these photos have been made up to discredit us, and have nothing to do with the check out report or us. First Romans told us, it was the landlords fault, and that the landlords supplied the falsified pictures - which is plain out FORGERY, now they are saying, that they will support ANYTHING the landlords supply - even if it is falsified, as they are merely the third part, and do not judge the landlords (but the law does!!). This after we paid £575 to have the house professional cleaned, because we were threaten that if we did not use a company recommended by Romans, they would not accept the standard of cleaning and we could not get access to the house again, but would have to pay a Romans' recommend company to come out and clean once more. On the other hand, if we used the super expensive cleaning company, Romans in return promised that we would not be charged additionally for cleaning, since they could come back with Romans blessing and clean it again. We also had the carpet and the windows professionally cleaned to be on the safe side. But nothing helped!! We were also specifically informed, that if we did a no show or tried to change the check out date, Romans would charge us £144. Romans changed the check out TWICE - and one time I was already in front of the house waiting, but apparently Romans do not need to follow their own guidelines about changing the check out - only tenants need to pay. We moved to England from the US, and hoped to find a house to live in for 2-4 years. Romans convinced us to take this house (even though knowing it had already been sold, and the landlords was just waiting for the buyers to complete a “chain”). We stayed in a serviced apartment for 5 weeks with our furniture in storage, since it was more than two months before the house was available, but for us we thought it would be worth the wait (and the extra cost), to then get to live in this house. Then three months after we moved in and got our children into new schools here, we got a notice from Romans, because the buyers of the house had completed their chain. We never even thought about, that this could happen to us. And the list of the horrendous things Romans and our landlords have put us through goes on and on. It is Romans in Camberley and the company they used for their “own” check out report is called “Oakley and Jane” - NEVER let them in your house is my advice. We have been told by more people now, with the exact same experience - with the exact same companies, that this is the way Romans does all their business all the time, but are wondering why no one tries to stop them? I am sure that if more people teamed up we could actually stop some of this madness, maybe even get a court ruling to support this! A company like this should not be allowed to do business and harm more people. And to the bot Mandy, who Romans have replying all of these - no need give me a phone number, I already have it....- but Romans only cares about money - STAY AWAY.

RT · 2 October 2020