Prospect Wokingham reviews

★★★★★ 1/5

Trustpilot

Poor service

I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.

Ian · 15 June 2023

★★★★★ 5/5

Google

Steph at Prospect Larks Hill has been really helpful, attentive and understanding when things were not going to plan. She also helped push and co-ordinate the other players which we were grateful for.

Samantha · 22 April 2021

★★★★★ 5/5

Trustpilot

Thank you Beth

Thank you Beth, for being so helpful and considerate during my experience. I received fantastic customer service from her and can’t recommend her highly enough!

Ellie · 25 July 2022

★★★★★ 5/5

Trustpilot

Moving back to UK in difficult…

Moving back to UK in difficult circumstances following a bereavement, Prospect were so caring, understanding & helpful in helping me find a property, and putting my case to the landlord as my circumstances were far from the norm.The communication at all times was great and they were very responsive when I asked to move in a week earlier then originally expected.The move in process on the day was extremely smooth.This was my first time renting on my own and I wouldn’t hesitate to rent through them again when this tenancy is finished.

Rebecca · 2 July 2021

★★★★★ 5/5

Trustpilot

Friendly and helpful

Charlotte Morgan showed myself and my family around a potential property. She was really professional and answered all of our questions, (bear in mind I took my parents along for the ride, so think random questions concerned and curious parents would ask). She followed up promptly and was really great to deal with.

NG · 3 March 2024

★★★★★ 5/5

Trustpilot

Great service from a Great team

Led by Paul Wickens the team sold a property that had been on the market for 2 years. I did try another estate agent for this property, one how had successfully sold others on my behalf but on this one they could just not get the sale. I decided to turn to Prospects and found them to be excellent. The communication was excellent throughout the process as was their advice. An excellent service by an excellent team. Of particular note would be Paul Wickens and Aimee Smith who I cannot commend highly enough. Thanks so much. Mike Morrison

Mike · 27 June 2021

★★★★★ 5/5

Trustpilot

Lily Sines- managing our property. We have been renting out our property…

We have been renting out our property with Prospect for 7 years. And in that time we have had a few different people managing the property for us, and have all done a sterling job. But I have to say Lily Sines has definitely been by far the best. She is quick to respond to all emails and deals with every issue promptly and in a professional and courteous manner.

Mrs · 14 November 2022

★★★★★ 5/5

Trustpilot

Great Customer Service

Beth recently showed us around a property in Arborfield. She was very friendly and helpful and provided a great customer service - both during the viewing and throughout follow-up communications.

Ashley · 27 July 2023

★★★★★ 3/5

Trustpilot

It was fine

Did everything that a property agency should do. Service was fine, but nothing above and beyond what was required. Wouldn't actively recommend them, but i wouldn't advise people not to use them if they asked me.They did end up chasing me to get me to chase my referees when i had already provided them with full contact details of my previous letting agency as well as the landlord, after which it turned out the new landlord was yet to provide all the documents necessary from his end.Pleasant phone manner from many people in the company. I am also leaving this review on request as they apparently have a drive to get "ideally 5* reviews" to here and another ratings site.May update this review once we have to check out.

Ili · 10 June 2021

★★★★★ 1/5

Trustpilot

I have recently had the misfortune of…

I have recently had the misfortune of viewing a rental property via this agency.They are unprofessional and dishonest with appalling customer service. I agreed to rent at the asking price and have not had a response weeks later. I am aware that they are still having viewings on this property. I can only conclude that their ultimate motive is to see which potential customer will offer the highest price.Highly unethical, avoid.

Sofia · 1 October 2022

★★★★★ 5/5

Google

We purchased our property in Wokingham last September through prospect, they were extremely helpful with pushing the process through including much chasing of the solicitors involved, …

MAC · 9 October 2023

★★★★★ 2/5

Trustpilot

Attitude Issues

Throughout my property search for around a year I’d say, I’d always try and avoid asking Prospect for help, due to the attitude that Anna Elema has. I understand everyone has their own way of speaking but her tone of voice is always rude, like she doesn’t like her job or likes speaking to me. Very much off putting to be honest. On the odd occasion she sounds okay but most of the time it’s like she’s had a bad day and shows it too! She basically refused to help me since I’m looking “too early” for a property, as a person that’s on your database and a potential client shouldn’t you just help anyway?!!. I’m receiving help from other agents in the area so I don’t understand what the issue is. Looking for a property, especially in my circumstances is difficult enough, I don’t need someone with an attitude like that to just put me off, on multiple occasions. It doesn’t take much to sound more friendly, you don’t know how someone’s day is going before they call you.

C.C · 29 May 2021

★★★★★ 5/5

Google

I recently rented a property from Prospect in Wokingham - The professionalism , excellent communication and above all personal touch from Gemma Worrall has made my reason to post this comment and recommend Prospect to futures clients. Gemma has been superb!!

Russell · 22 April 2017

★★★★★ 1/5

Google

Turned up to a viewing, waited around for half an hour. Finally got hold of someone to find out no one from letting’s was even in work that day. We had to call them to try and rebook, not even phased that they had wasted our Saturday morning. Complete clowns

Zak · 22 April 2024

★★★★★ 5/5

Google

Great Support from beginning, precise, efficient, right to the point and really easy way to lease your property.

Kourosh · 22 April 2024

★★★★★ 5/5

Google

Prospect have been managing our property while we have been overseas. Have nothing but recommendations for them, especially for Gemma Worrall who has been our Property Manager in that time. She appears to keep on top of any issues that crop up and keeps in constant contact with us whenever any issues do arise. Greatly appreciated.

Dominic · 22 April 2018

★★★★★ 1/5

Trustpilot

Bunch of sharks - welcome to the old boys/girls club

These guys are a bunch of sharks - they hide behind a complaints 'process' that involves a Director, assessing a colleagues performance (needless to say their colleague in this case was also their friend). With a little more than 2 weeks until the occupancy date, the landlord, who was also the Area Manager for the letting agent, decided to inform us that their new property was not available, they had to delay their move, and we would not be able to take up occupancy. At no point were we informed (in writing or any other means) that our occupancy was conditional on the purchase of their new property going through. More worrying, they were unable to confirm a date that this would be resolved. We were ultimately left homeless as the landlord at our previous property had already let the place that we were living in (as one does?). They offered absolutely no support in sourcing alternative accomodation, noting that the property market was a tough place to be. Funny thing that - we were experiencing this first hand. At least they had a home to go to when they were done with their day jobs. They also did not offer an ounce of support for any additional costs, of which there were many, which effectively forced us to pull out of the deal. The also insisted that this was entirely our choice as they would love to have us as tenants, how selfless of them. Throughout the lettings, contracting and complaints processes, we were treated like the 'other party'. They exhibited very little care or regard for our wellbeing and absolutely everything they did, was done to protect the landlord. Their mate. They always fell back to the fact that there was no contract in place, and a holding fee had been paid (once again to protect the landlord), but we were welcome to back out of the offer.Needless to say, the complaints process was an even bigger waste of my time. They called us liars, saying we had been informed of the conditions of tenancy... nonsense. To be honest, I was not suprised by this outcome - with a conflict of interest such as this, it is expected that they would behave with impunity and without integrity.I will never rent from you sharks again, Prospect Lettings.

Gregory · 19 May 2021

★★★★★ 5/5

Trustpilot

Steph at Prospect Larks Hill has been…

Steph at Prospect Larks Hill has been really helpful, attentive and understanding when things were not going to plan. She also helped push and co-ordinate the other players which we were grateful for.

Sam · 28 February 2021

★★★★★ 5/5

Google

Had a viewing with Charlotte Morgan and she was so friendly and helpful. Showed me everything I needed to know and told me a bit about the area too!

Molly · 16 March 2025

★★★★★ 5/5

Trustpilot

Great Service

The Client Manager Stefano Aloi has been exceptional - very professional and prompt and great to deal with.

Andy · 17 March 2023

★★★★★ 5/5

Trustpilot

From the evaluation to the sale and…

From the evaluation to the sale and completion. Paul and Beth were excellent. It was a delight working with them. I recommend them for property sale.

Peter · 5 May 2022

★★★★★ 5/5

Google

Myself and my partner were looking for our first rental home together, we had a great experience with Prospect, Charlotte answered my long list of questions and was really helpful during the whole process. The online application process for …

Georgia · 9 October 2024

★★★★★ 5/5

Google

As first time buyers, we were completely clueless how you go about the purchasing process. I am so glad we met Beth, and have had her support throughout our purchase experience! She is very knowledgeable, responsive and pro-active, which …

Tallulah · 9 October 2024

★★★★★ 5/5

Google

First time renting through Prospect in Wokingham and I am amazed at the level of service, care and support we’ve received from Matteo and Charlotte. They have both been absolutely wonderful, Matteo really went above and beyond, and they …

Darinka · 9 October 2024