Trusted Agent profile · Wokingham
Verified
★★★★★
2,238 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Prospect's office in Wokingham, at 12 -14 Broad Street, is rated 4.7 out of 5 across 2,238 reviews on two platforms, including 374 Google reviews rated 4.8.
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Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotProspect Wokingham were great! …
Prospect Wokingham was an absolute delight to deal with! They were ready to help and made the whole process very easy to get done! Huge thank you to Charlotte that was the best help I could have asked for! Thank you prospect !
5/5
TrustpilotBeen with Prospects for over 10 years…
Been with Prospects for over 10 years now. Customer services has been great with single point of contact (Nikki Gardner). Highly recommend.
1/5
TrustpilotAwful awful awful experience
We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener’s availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket. Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
5/5
TrustpilotDan(Daniel Simmonds) at Wokingham…
Dan(Daniel Simmonds) at Wokingham Prospect branch has been fantastic in helping us in our property search. He takes keen interest in understanding customer needs and really makes an effort to send the right properties that are suitable and inline with customer needs (very rare from our experience). He also is very thorough and gets into the detail, providing us with additional information as requested. He always goes the extra mile and is always at the other end of the phone for any of my questions and yet not imposing.We would without hesitation recommend him to anyone who wants to find their next ideal home! We hope to find our ideal next home through Dan.
5/5
TrustpilotTop marks to Nikki Gardener
Top marks to Nikki Gardener Nikki is our rental manager and has given us great service. She is always very responsive and quick to help with any issues and problems we have. We could not ask for better support. Thanks
5/5
TrustpilotThanks Beth - highly efficient and happy to help
Beth and her team dealt with the sale of my property. Beth was very responsive and professional throughout the whole process and always happy to help. I would highly recommend Beth and the Prospect team. A pleasure to deal with.
5/5
TrustpilotCharlotte Morgan - Lettings - Fab!
Pleased to say that I have always found Matteo and the Wokingham team helpful and reliable when needing their services. A special mention for Charlotte Morgan who is a fab point of contact who delivers on her word - something very important when you live 2 hours away from their office. Keep up the good work 🙂
5/5
TrustpilotThank you to Beth for taking the time…
Thank you to Beth for taking the time to show us properties virtually and answer all our questions!
Thank you for your 5* review, Rachel.
5/5
TrustpilotMums bungalow sale
We finally completed on selling my mum’s bungalow after a few ups and downs. Many thanks to Michael, Matt & Beth for your continued support throughout. Great service we will always recommend.
5/5
TrustpilotExcellent service …
Since Kodie became the person responsible for my rental property via Prospect she has been effecient, kind , thoughtful and readily available whenever there has been a problem and with sorting queries.
5/5
GoogleAgency have been extremely quick and professional. Charlotte Morgan has been informative and friendly throughout the process!
5/5
TrustpilotMelissa Fisher
As Landlords we have been dealing with Prospect Letting Agency for the last 10 years. They have always been very professional, easy to talk to and very helpful, especially Melissa Fisher who was our point of contact and always happy and willing to sort things out for us. We would not hesitate to recommend her and the agency to any future Landlords or indeed tenants.
5/5
GoogleCharlotte was the best estate agent! She answered all our questions and was very polite during our viewing. She made our first time getting a property extremely enjoyable and hassle free- would 100% recommend her to everyone :)
5/5
TrustpilotPerfect team
Perfect team, helped with so much and answered all my questions would be hard for anyone to top this agency
Hello Sam, Thank you for the lovely 5 star review! Amazing feedback :) Kind regards
5/5
TrustpilotAbi was such a germ when she took me…
Abi was such a germ when she took me round to view a house. Very professional and passionate about her job.
Thank you for your 5* review, Lucy.
5/5
TrustpilotReally good experience with Beth Murphy…
Really good experience with Beth Murphy on our purchase, very proactive and always kept us informed, very good communication. It was a complex situation but Beth helped us all the way.
4/5
TrustpilotVery happy with Prospects services…
Very happy with Prospects services provided to my property. Very helpful property manager @Nancy Suri who is always ready to help and support whenever there is a need.
5/5
TrustpilotKenny, Prospect
Kenny was friendly, shared all the details and promptly and was punctual. Prospect could arrange the viewing quickly and I’d recommend
Thank you for your 5* review, Sudhir.
5/5
TrustpilotThank you so much Abi…
Thank you so much Abi @ProspectCrowthorne, your patience and time in helping us find our ideal home has really been appreciated! Especially all the extra little bits of insight and knowledge you have on the home or area has really been fantastic!Credit to the company.
5/5
TrustpilotGreat service…
We have used Marina at Prospect to manage two of our portfolio and she has been an absolute super star. Very attentive and on the ball. Thanks for everything you do.
5/5
TrustpilotFantastic service
Harry helped with our purchase. He was so helpful, professional and very prompt at getting back to me with any queries. I have had such a good experience buying our new home with Prospects.
5/5
GoogleAwesome experience working with Charlotte Morgan, thanks for finding us a lovely property - looking forward to moving in ! Thanks Prospect !
Hello Uday, Thank you for the great review, we're pleased Charlotte could help you find your new home. Many thanks
5/5
TrustpilotThanks to Beth for making it happen in…
Thanks to Beth for making it happen in the end, as a purchaser the conveyance took longer that anticipated due to 3rd party delays. Not an easy job dealing with multiple parties but she got us there, I was literally sitting in the office and ran out with the keys at 4.40pm on moving day! Big thanks to Beth and team!
5/5
TrustpilotLynne Jones at Prospect is superb
Lynne Jones at Prospect is superb. Nothing is too much trouble, she never misses a thing (we have four properties with Prospect) and she's always on the end of the phone
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