Trusted Agent profile · Wokingham
★★★★★
1,888 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,888 reviews on two platforms, including 254 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotBeckie went above and beyond in fixing…
Beckie went above and beyond in fixing (and eventually replacing) our tumble dryer. She was very quick to respond and made sure to call us with regular updates. We greatly appreciate all she does for us.
5/5
TrustpilotIt was a pleasure to deal with Melissa…
It was a pleasure to deal with Melissa Fisher, the Senior Property Manager who looked after us really well when we rented a property. She is very response and a true professional. Any issues we had she was always willing to listen and find a solution which was a real credit. If you rang and missed her she would always return your call which was quite reassuring. She is a credit to Prospect Estate Agency and is highly recommended. I have nothing but praise for her professionalism and dedication.
5/5
TrustpilotBethany Murphy recently showed me…
Bethany Murphy recently showed me around a property and I just wanted to say she was an asset to the company - extremely informed, professional and had great advice for me in regards to placing an offer.
Thank you for your 5* review, Charlotte.
5/5
TrustpilotLettings
I have just started renting through Prospect and have been dealing with Anna in Lettings. She has been very friendly, helpful and efficient making the whole process of renting so much easier. I would definitely recommend. Thank you Anna.
1/5
TrustpilotDishonest and Poor Property Manager - Bracknell
I am about to end my tenancy term after almost one year renting an apartment in Bracknell Forest. The premises is nice and the environment is wonderful. When I try to tell the property manager that I would leave the premises earlier and would like to end the tenancy. I am told that I would break the contract if I move out earlier, as per the break term of agreement with the landlord. After my thorough checking of the contract, there is no that term. And the property agent can never spot the term to me. I am just kept informed to bare the liability of the property until the end of tenancy. I am not asking to have money back though I have paid the whole year rental in upfront. More ridiculously, a professional cleaning term is added in the break term, which is totally new term on top of the original contract. Now I get an invoice of GPB850 approx. if I need to move out earlier. It sounds totally unreasonable and not acceptable.
5/5
GoogleReally lovely over phone & email service from Charlotte sorting out my new tenancy through you guys, super friendly, gave all the correct and useful information, thank you guys very much. Very happy!
Glad you have been happy with the service offered by Charlotte!
5/5
TrustpilotBeth was great
Great communication from Beth From prospect warfield who was always available to manage queries from both myself and my partner. We were able to quickly secure the first property, even when all working remotely. Professional and efficient service. Would highly recommend Beth
5/5
TrustpilotExcellent experience buying through…
Excellent experience buying through Prospect in Warfield. Beth was brilliant and always friendly and enthusiastic. She helped us secure our ideal property and kept everything on track throughout the process. Well done and thank you!
5/5
TrustpilotMatt from Wokingham
We have just purchased our first home through prospects new homes department and Matt was the estate agent who looked after us. Really responsive and friendly service throughout and made the process very easy and smooth.
5/5
TrustpilotProfessional and realistic
Prospect were very professional throughout. Honest, realistic pricing and listened to the customer.Paul and Beth from the Warfield Branch were excellent to deal with.Thoroughly recommended.
5/5
TrustpilotMany thanks to Toby and the team at…
Many thanks to Toby and the team at Reading. They’ve helped us purchase a couple of properties and have to say the process to date has been effortless. No hard sell, just a genuine interest in helping you get what you want.
5/5
TrustpilotService was great, property was wonderful
Kurt was great, handled my queries swiftly and professionally, gave me a virtual tour of the flat and took the time to go through any concerns I had. Place is wonderful and as advertised. Would recommend.
5/5
TrustpilotExcellent professional service
Excellent professional serviceCallum @ Wokingham office was extremely professional from start to finish. I had to relet my property at short noticed. He found a new tenant quickly and managed a smooth process.Thanks Callum
5/5
TrustpilotMaria made the experience simplistic
Maria made the experience simplistic, were extremely approachable and helpful at all times. Thoroughly recommend her I would have no hesitation recommending Maria to any friends or family local as she is extremely professional and knowledgeable...
5/5
TrustpilotBeth was really informative and…
Beth was really informative and pleasant on our recent viewing. I would highly recommend her to family and friends.
5/5
TrustpilotProfessional & Easy to Work with
Call out to Beth & Paul at Prospect Warfield. During the past six months they have helped sell my rental properties. Very easy to work with, Professional with excellent communication on progress. Strongly recommend. Many thanks.
Thank you for your 5* review, Nigel.
5/5
TrustpilotThey were very efficient and…
They were very efficient and communication was brilliant, had views on our property before it had even gone live, Daniel kept us updated all the time and answered any questions asap would totally recommend
5/5
TrustpilotAbi Was Amazing!
Recently had a viewing with Abi and she was fantastic! Being first time buyers this is a whole new experience to us and Abi helped us make sure we didn't miss anything on the viewing and even gave us food for thought that we may not have thought about otherwise. Extremely helpful, very friendly and great to communicate with!
1/5
TrustpilotA hard review to write
A hard review to write. Prospects have levels of tenancy agreements with landlords which means they take no part other than marketing the property. This made them useless when asking for help with a bad landlord. They are to blame for misrepresenting the property, claiming things worked when they did not, and claiming the heating would be 30-40 pcm when it turned out to be closer to £200 pcm. In a proper relationship the agents would make sure the tenant had a fair deal; the agents here gave no real help and became aggressive when challenged. The property itself was poorly maintained. Al in all a most unpleasant experience; would never go back to these people.
5/5
TrustpilotHarmonic Stress Free Property Management
As a tenant of Prospect for over 10yrs in 3 properties, and working the past years with Beckie Baxter, my property manager, I have found the process of renting, maintaining, repairing, renewing my tenancy totally seamless and stress -free. Not wanting to complain about previous managers, however, in Beckie's safe hands, feel I have nothing to worry about and that Prospect have my back covered (and my landlord’s too, which is equally important) 😊. Well done Prospect !
5/5
TrustpilotI can highly recommend Agnese
I can highly recommend Agnese. She has always been very helpful and proactive whenever I have had queries in connection with our apartment. It is a pleasure to have her on our account.
1/5
TrustpilotThe Agency have employed lots of people…
The Agency have employed lots of people gor nothing . They dont have chance to sort it problem with profesional manner . They say something and do other thing. They dont follow the law for the renting out the Properties in unsuitable condition. They expect the people take the property after They just pretended was painted and cleaned with the professional and is look like 5 years old child done it. And most of things was broken in the property or not working order , When They rented out and asking the Security deposit 5 weeks plus 6 months rent advance . Shame full company . Dont try to rent with them exactly not before you properly checked state of property.
5/5
TrustpilotGreat service!
Very happy with the service that Agnese and the team provide.As a landlord it is good to know that my property is in good hands and any issues that may arise are dealt with promptly and effectively.
5/5
TrustpilotThe best agency in the Bracknell area
The best agency in the Bracknell area. Anna and the team were amazing and very professional in finding me my next home. I would highly recommend them. Anna went out of her way to make the process simple and easy.
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