Trusted Agent profile · Wokingham
★★★★★
1,888 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,888 reviews on two platforms, including 254 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotBeth has been a fantastic agent
Beth has been a fantastic agent, balancing our needs and those of the sellers. She's been a pleasure to work with and I'd thoroughly recommend her for her local knowledge honesty and personal touch. She's a good'un.
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Beth at Prospects in Warfield for her help and support with our purchase. From initial viewing through to the various legalities and pushing to get us to completion, the experience has been second to none.
5/5
TrustpilotMy husband and I recently viewed a…
My husband and I recently viewed a property in Brockhill with Abi Heppner. She was friendly, knowledgable and extremely personable. We didn't feel we were being rushed around and if we do move to the area, we will definitely be getting in touch with Prospect again.
Thank you for your 5* review, Kathryn.
2/5
TrustpilotCustomer service is really poor
Customer service is really poor. Don't have the mindset to assist the customer or solve our problems. The prospect's team prioritises their convenience more than improving customer experiences, and is not willing to go the extra mile to provide better customer experiences.
Good morning Isha. Thank you for your review. We pride ourselves on providing excellent customer service and going the extra mile, so am disappointed to hear you didn't feel this was the case when dealing with us. Please could you email me some further information to customerservice@prospect.co.uk so I can look into everything further and where needed, ensure we learn and grow from your experience. Thank you, Hanna.
5/5
TrustpilotWe have used prospect for the first…
We have used prospect for the first time and can happily say the service has been perfect. Agnese is our point of contact and has been superb throughout the process. I cannot fault her work at all. I am very impressed with the service.
5/5
TrustpilotA pleasure dealing with Katie from Prospect.
What a pleasure dealing with Katie from Prospect, Professional, caring and always available to assist you where necessary. I would recommend Prospect for anyone looking to rent property.
5/5
TrustpilotFirst Rental
I have had a very good experience with Prospects Estate Agents when using them to rent my flat. Kind, patient and knowledgeable to deal with especially Kurt Owen and Kate Smith.
5/5
TrustpilotKurt has been great in helping us find…
Kurt has been great in helping us find a place for our family. We are very happy with the place we found. The whole process was very smooth and hassle free.
5/5
GoogleWas really pleased with the way our problem was solved by Nikki Gardner with prospect wokingham. Was very quick and efficient to respond. Linda Huzzey
Thank you for your feedback.
5/5
TrustpilotBeth Murphy
Brilliant service provided by Beth who showed us around various properties. Beth was professional, patient, knowledgeable and helpful. Wouldn’t use another estate agent.
5/5
TrustpilotBeth is literally the best
Beth is literally the best! She goes above and beyond!
5/5
TrustpilotNikki from the Wokingham office
We have been with Prospect nearly a year now and we are very impressed with the service from Nikki in the Wokingham office. She is proactive, replies instantly to emails, has excellent communication skills and her support is exemplary. Thank you.
Thank you for your 5* reply Sheila.
5/5
TrustpilotMy property manager
Dani from prospect in Bracknell is my property manager she has been brilliant sorting out anything that I have asked her to do always letting me know what is going on and answering any questions that I have. She gets back to me very quickly.
5/5
TrustpilotProperty Management
Our property is looked after by Nikki G a member of Prospect's Property Management department. She takes away any of our tenancy and property management worries. She is a good communicator, is always promptly available when we need to contact her and she makes sure that any necessary aspects are followed up to conclusion. Would therefore recommend based on our experiences so far.
5/5
TrustpilotA fab property manager
Lily Sines took on the role of property manager overseeing the house that we were letting. Lily was always professional, friendly, helpful and efficient during this time. She is a positive advocate for her company and the industry that she represents.
5/5
TrustpilotHome purchase
We meet Demi a few mouth ago when we were trying to purchase our family home. She created a very good first impression and we build a great report. I was impressed with her professionalism and dedication. She worked tirelessly to find us the perfect home. Overall a very good experience.
5/5
TrustpilotChloe Reilly has been a great property…
Chloe Reilly has been a great property manager for us. Very helpful in keeping us updated and managing tenants in a professional and timely manner. Grateful to have her as our property manager!
5/5
TrustpilotKeep it up Gemma!
First time renting, I had no knowledge of anything that happens or is expected of me.I was well taken care of and have got all the support needed from Gemma Burton and her team at Prospect agency. Keep it up Gemma 👍🏽
1/5
TrustpilotDisgusted by the discrimination and…
Disgusted by the discrimination and horrific attitude we faced when booking a viewing for a property to rent today. Team members at this agency were highly unprofessional. We were questioned and judged on personal matters that had no relation with the act of booking a viewing. Thoroughly unsatisfied with the lack of quality customer care and basic human decency. We sincerely do not recommend using this agency's services.
4/5
TrustpilotSasha
Sasha, Jake and the team are approachable and thorough in their approachThough firm at times but fairI have had a Good experience using the serviceSasha has been prompt and courteous in her dealings with meWish you guys all the bestRegardsA Berry
5/5
TrustpilotProspect Estate Agents
Prospect Estate Agents have been professional and helpful from the moment they came to see us about putting our property on the market right through to the sale. They spent time helping the proposed sale go forward to exchange of contracts by keeping in touch with the chain and ensuring that everyone knew what they had to do to get the sale done. I don't think that the exchange of contracts would have happened without Virginia from Prospect Estate Agents constant progress chasing.
5/5
TrustpilotThank you Prospect Agency
Thank you Prospect Agency. That is second time renewing my tenant's thanks to Sasha Byrne support, she is very friendly and easy to communicate. I'm looking forward in future to speak to Sasha again. Thank you very much Sasha
5/5
TrustpilotKate Smith - Property Manager has recently taken over the…
Kate Smith has recently taken over the full management of my property and immediately got a handle on issues that I had been grappling with. Difficult tenants as well as an insurance claim. Kate has very efficiently taken these problems off my hands and made immediate progress where I was not able to before. Thankfully relieved me of so much stress. Kate has proved to be extremely helpful and knowledgeable and the best thing I could have done was to go full management and be given Kate as my property manager.
4/5
TrustpilotPrompt
I have been dealing with Kate Smith for a short while. The good thing that I can say about her is that she is very prompt in responding to my queries. Her replies are straight to the point. The only thing bad I can say about her is that on a good day, she drives me nuts with the fact that she starts her emails with "I hope you are well". Such a phrase is bland and meaningless. I also dislike the verb "hope" as in French we say that hope makes stupid people live.
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