Stirling Ackroyd West Byfleet reviews in Woking

★★★★★ 1/5

Trustpilot

Absolute scammers

Absolute scammers! The original name of the company was Townedns ( check their reviews in Trust pilot) and because the have totally lost their reputation they decided to change the name to Stirling Ackroyd! Lied from the very beginning of the contract. When it came to maintenance it was absolute nightmare. We have been waiting for fridge replacement 6 months and at the we got ew fridge that was half of the original fridge size. We have been fighting for 1 year, 1 year, can you imagine , to get 1 sqm of shower ceiling that was moulded to be decorated, silicon, also moulded to be changed, they have sent 4 different people to finish the job alm of the absolutely out of the depth. 4 people to finish job for one for not more than a day. It turned out that they have charged the Landlord thousands for that , can you imagine! I would never ever recommend such a scammer even to my biggest enemy!

Stylekitchenslondon · 9 May 2023

★★★★★ 5/5

Trustpilot

Great Customer Service from Abhijit Gooptu (Abby)

The Process could not have been made easier for me. Working with Abby was a positive experience. Communications were clear and timely. No surprises.

John · 20 September 2017

★★★★★ 5/5

Trustpilot

Freddie has been incredibly helpful

Freddie has been incredibly helpful. He organised valuations, gave me sensible advice and regularly checked in with me: never pushy, always polite and well informed.

Jerry · 9 November 2023

★★★★★ 5/5

Trustpilot

William was fantastic to work with -- …

William was fantastic to work with -- very responsive and flexible. Would highly recommend using this service and especially finding a flat with William!

Ms · 23 August 2017

★★★★★ 1/5

Trustpilot

I strongly recommend against entrusting SA with your rental property

I strongly recommend against entrusting Stirling Ackroyd (prev Townends)with the management of your rental property. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a postbox between landlord, tenant and contractors without any of the management you pay heavily for. Their contractors are overpriced and distance themselves from any accountability to you as the landlord.I was stuck with this shocking level of service for 3 years.Please think again and consider a small local agent whose staff cannot disappear within a large organisation.

Heidi · 27 April 2023

★★★★★ 5/5

Trustpilot

Great local estate agency

Can thoroughly recommend Stirling Ackroyd as estate agents and surveyors The staff are very professionally and helpful particularly those I had personal dealings with namely the manager Terry Hall and Joel

Vivien · 30 May 2024

★★★★★ 1/5

Trustpilot

Full Lettings Service - Poor

I had a tenant who stopped paying over 5 months ago. Lettings Team could not get hold of the tenant as she was in USA did not respond to emails or mobile messages. After 2 months of rental arrears a section 8 was about to be served by Stirling Ackroyd as a Full Management Client which after review by my solicitor, it contained errors so another one had to be served a month later. I requested on numerous occasions to view the property again the tenant did not respond. Stirling Ackroyd had to be emailed, called on several occasions and I had to visit the branch to escalate the viewing request.I have had to deal with 5 people at Stirling Ackroyd on serving of notice, viewing request, tenancy arrears and lettings over the past 4 months .The tenant finally responded a few weeks ago on the request to view the property. On visiting it looked as if she had left.Last week I asked if Stirling Ackroyd could confirm if the tenant has moved out. I am still awaiting a response back if the tenant has moved out. I raised a complaint over 4 weeks it is still not resolved due to Lettings Team and Tenancy Teams been on holiday at Stirling Ackroyd.

Asheet · 22 April 2023

★★★★★ 1/5

Trustpilot

They have been owing us £600 for more than a month!

We've been renting through Stirling Ackroyd since 2014 and the overall experience wasn't the greatest but eventually, they helped with all problems we have had with our flat. However, we moved out of the property exactly 1 month ago and they still owe us over £600 which is an amount equal to what we overpaid for our last month in the flat! Our property manager promised us to receive this within 3-5 working days and even though I've called them numerous times, they always say someone will get in touch but they never will. They hold our money and there's literally nothing we can do about it. Think twice before using them as when a problem arises, they will simply ignore you!

Jakub · 18 April 2023

★★★★★ 5/5

Google

I have just exchanged contracts today, in the nick of time, on my mother's bungalow. This happened, largely due to the efforts of Bianca, who tirelessly chased the various solicitors involved in the chain to achieve exchange today. I would like to thank her and the team at West Byfleet for their dedication.

Charles · 26 October 2022

★★★★★ 5/5

Trustpilot

I just moved into a rented property…

I just moved into a rented property through Stirling and it was the most easiest process with great customer service.I dealt with Bekky in the move in team however Bethany also assisted a lot for any questions I had.Would recommend to friends and family

Mytchel · 26 November 2021

★★★★★ 5/5

Trustpilot

As a portfolio buy-to-let investor

As a portfolio buy-to-let investor, I have relied on Gavin as my trusted residential lettings agent for over 15 years. I cannot imagine going to another agent as Gavin, Siobhan, Jad, and the rest of the team are exceptional at their job. Their dedication to serving landlords and tenants equally, ensuring that both parties are treated with care from the outset, is truly impressive. In fact, my tenants are so satisfied with their experience that they wouldn't hesitate to recommend the team to their friends and family.

Vishit · 13 April 2023

★★★★★ 5/5

Trustpilot

My sincere thanks to Alena Bartonova…

My sincere thanks to Alena Bartonova for finding new tenants for me in record time!Being an overseas landlord can be tricky but Alena kept me up to date with phone calls and emails.I felt confident in her understanding and expertiseVery much appreciated!

Jo · 3 March 2022

★★★★★ 5/5

Trustpilot

Ellie was super from start to finish

Ellie was super from start to finish. Very patient, great at reminders, very organised too! Super customer service and adapted to my personal circumstances which are constantly evolving. Thanks Ellie!

Nicola · 7 June 2023

★★★★★ 5/5

Trustpilot

Excellent service with Stirling Ackroyd!

My experience with Stirling Ackroyd was outstanding from my very first interaction at the valuation stage all the way through to completion. Victor and Jo were really communicative, knowledgeable, persistent and I really felt like I could trust them. The service they provided made the stressful process of selling a house for the first time so smooth and almost enjoyable. Thanks guys, I would recommend you a thousand times over :)

Hima · 6 December 2023

★★★★★ 5/5

Trustpilot

I had a great experience speaking with…

I had a great experience speaking with Ciaran, such a lovely, helpful guy! He was really professional and made the whole process easy. I really appreciated the excellent customer service. Thank you

Neelam · 20 July 2025

★★★★★ 5/5

Trustpilot

Georgia is great!

I am just getting started, but Georgia has been an absolute gem.

Natalia · 13 July 2024

★★★★★ 5/5

Trustpilot

Cameron Dunning was extremely helpful…

Cameron Dunning was extremely helpful in my search for a flat. His communication was brilliant and he went over and above to try and secure my property- working out of office hours and always being available whenever I called/messaged. I highly recommend using Cameron in your search for a property.

Simon · 26 June 2020

★★★★★ 5/5

Trustpilot

Special thanks to issac who made…

Special thanks to issac who made booking a viewing very easy and took all my details down quickly.

Dj · 16 December 2024

★★★★★ 5/5

Trustpilot

Sandra Holmes was fantastic

Sandra Holmes was fantastic. Her levels of customer service are second to none. Lovely phone manner, and very professional. A real asset to any team.

Clare · 11 October 2023

★★★★★ 5/5

Trustpilot

Fantastic team - made a real difference

Ashley-Jane at Stirling Ackroyd was exceptional during my flat purchase. She was incredibly knowledgable, compassionate and patient throughout, even when it seemed the sale had fallen through, she was as committed and available as when it was in process. I genuinely think that without someone as trustworthy, empathetic and experienced as Ashley, the sale would not have recovered and completed. She was able to bring creative solutions, keep morale up and foster an attitude of trust and compassion during a stressful time. Can’t recommend enough! Compared to other places where basic errors are made (e.g., the wrong property address is entered…) and communication is poor, this was a total gold standard service. I genuinely recommend registering with Stirling Ackroyd. My inbox is full of emails advertising ‘properties that might be of interest’ containing properties the polar opposite of what I’m looking for. When Ashley-Jane showed me places, I loved them, made offers, and bought one!

Steph · 27 March 2023

★★★★★ 5/5

Trustpilot

Excellent services!

My experience with Stirling Ackroyd was very good; Nelsson Poku was the agent I related with and he has really excellent interpersonal communication skills. Nelsson Poku understood what I wanted, communicated brilliantly and made me enjoy services rendered by Stirling Ackroyd. Thumbs up!

Dorcas · 15 December 2021

★★★★★ 5/5

Trustpilot

I am very happy to have my property in…

I am very happy to have my property in Brixton managed by Karina. She is always prompt, friendly, approachable and efficient. She provides the go between with the tenants and takes the stress out of managing my property. Thanks Karina!

Clare · 20 May 2022

★★★★★ 5/5

Trustpilot

Great service

I had been looking for somewhere for about two months, I dealt with Nelsson Poku from Stirling Ackroyd. He was very patient with me, gave me many options and really came through for me. I am very happy to have my place now.

Lucky · 8 December 2021

★★★★★ 5/5

Trustpilot

Stirling Ackroyd sales department was…

Stirling Ackroyd sales department was amazing! Joanna, I wanted to mention you a personal note to say a huge thank you for all you have done with our sale! You have been highly professional, supportive and friendly throughout the entire process. In particular, your determination and genuine intention for wanting to sale the property for us. It hasn’t been an easy journey, however, knowing I could call you or Victor at any point and the fact you always kept me in the loop and returned all my calls/emails so promptly, made the experience far less stressful. Thank you Jo & Victor and I wish the whole team the very best in future.

Seymina · 16 March 2023