Finders Keepers reviews

★★★★★ 5/5

Google

We have just rented a property through Finder Keepers. Our contact for the whole process was Paul. From the very start Paul was friendly, professional and very efficient. Having had two bad experiences with local letting agents in Witney, we needed to find a place to live in a hurry. We viewed a property on a Friday, liked it and then explained our situation to Paul. He assured us he could get all the paperwork done in time and he was true to his word - we collected the keys a week after viewing the property with Paul. We owe Paul our heartfelt thanks and would recommend him and Finders Keepers to anyone looking for a rental.

Jennifer · 16 October 2025

★★★★★ 5/5

Google

The team at Finders Keepers made my recent move over from New Zealand to Witney very easy and hassle free. Paul was the agent responsible for advertising the property and he was great at communicating, explaining the process and getting the contract sorted. My property manager is Jazmine and she was great at checking in after the move explaining how everything works - especially helpful for myself being unfamiliar with how all the systems work in the UK. Would definitely recommend them!

Ethan · 16 October 2025

★★★★★ 5/5

Google

I had the opportunity to work with Paul and Collette from the Finders Keepers team, and they made my first moving experience so much easier than I expected. Paul was very professional and welcoming from the start, with excellent communication and quick responses to all my emails. Collette was equally supportive and approachable, always making sure I felt comfortable and well-informed throughout the process. Together, they took the time to understand my needs and ensured I found a place that was the right fit for me. The whole Finders Keepers team was professional, friendly, and efficient, which made the transition smooth and stress-free. I’m truly grateful for all their help and would highly recommend them to anyone looking for a reliable and supportive team when moving.

Casandra · 16 September 2025

★★★★★ 1/5

Trustpilot

Unprofessional and the service is suck

Unprofessional and the service is suck. I have a tenancy starts on 28th and ends on 1st. Yeah that's fine , few days to pay extra. Before 3 months to the end, they need renew or vacate notice.I signed the agreement to renew 1 month which should be ended on 1st again. They changed it to 2nd without notice me just because 1st June is a Sunday. And I have to pay 1 day(30 quid) extra which is not my problem. This agent is just so unprofessional and wouldn't give any notice.

Luchao · 8 May 2025

★★★★★ 5/5

Trustpilot

Wonderful Estate Agent!

I rented my first property through Finders Keepers, and have used them again for my second property search. They knew exactly what I was looking for, and I am very happy in the property that they found for me. I have no reservations in recommending Finders Keepers. Thank you Holly, Heather and team!

Leanora · 7 October 2025

★★★★★ 5/5

Google

I had such a great experience with my move to Witney, with huge thanks to Collette and Barbara. Everyone in the office was extremely kind and helpful and made finding my flat an easy process. Would highly recommend Finders Keepers for their kindness and professionalism.

Emilie · 16 November 2025

★★★★★ 5/5

Google

It is my first time moving into my own place. Paul was my agent and I honestly don’t have a bad word to say. From the very beginning he was friendly and informative. When it got round to moving forward with the house I was going for, Paul …

George · 16 September 2025

★★★★★ 1/5

Google

The first time I was with FK Witney five years ago it was fine. Communication was great, I had no issues. This time its been a nightmare, avoid renting with them if you can. I received emails that accused me of behaviour I was not doing, and was told that this was the general email that was sent out in that situation. Receiving these emails confused and worried me, leading to a severe increase in my anxiety and depression. What should have been done, was that the agent should have spoken to me over the phone to discuss the matter. Instead they exacerbated the situation. But to be honest, I'm not surprised at the actions taken by my property manager Jazmine (good luck if you get her!) as she is clearly inept at the job. She consistently missed appointments without informing me that she was unable to make it. The lack of communication from her and the office in general was appalling, she was often off sick and when she was, it was obvious there was no system of delegation in the office, as no one knew when I called what work she was supposed to have been doing, what appointments she was supposed to have, or had her emails redirected in case of urgency. I ended up cc-ing in any other email address from the agency I knew whenever I sent her an email, because it took her forever to respond and in some cases, she never did. Her ineptitude at the role of property manager has exacerbated problems which didn't need to be that big, dealing her with her is like pulling teeth, she should absolutely not be in that role as she is incapable. I asked her twice for the preferred end of tenancy cleaners and she refused to respond. I was also sent an email telling me that the landlord wanted to reclaim the flat, only to find it listed on the website for rent one month before the end of my tenancy. I have discovered from reading reviews that someone else has also experienced this deceit from this company. the stress of having to deal with these people and the mess they made of various communications with me (or lack thereof) has contributed to my mental health issues. About three months from the end of my tenancy the boiler started to make concerning clicking noises which I reported to the agency. About six months into my tenancy I reported that the vinyl in the kitchen had come unstuck. On one occasion when I had reported this, two months from the end of my tenancy, the agent had the audacity to tell me to log it through the portal, which I did not have access to throughout my tenancy until that point two months from the end. It took them until three weeks before the end of my tenancy to fix this, and even then the boiler man did not fix the boiler. He told me the clicking was from the radiator, even though i had sent a video of the noises coming from the boiler, and I had told him the dial was not working properly, he did absolutely nothing.

Nell · 16 December 2025

★★★★★ 5/5

Google

I recently moved into my new home, and I’m extremely pleased with the outstanding service I received from Finders Keepers. From the very beginning, the entire process was smooth, transparent, and stress-free. The team at Finders Keepers was consistently professional, patient, and highly responsive. They answered every question promptly and clearly, making sure I understood each step of the process. Their friendliness and genuine willingness to help made the experience even better. Nothing felt rushed, and they truly went above and beyond to ensure everything was handled properly. Overall, I had an excellent experience and would gladly recommend Finders Keepers to anyone looking for a reliable and trustworthy letting agency. Thank you for making my move such a positive one!

Tosin · 16 December 2025

★★★★★ 5/5

Google

I must say that the entire staff team at Finders Keepers in Witney are truly outstanding and exceptionally professional. I was impressed with every department I interacted with. From the inspection to the documentation, payment process, key handover and the follow-up leading to my move-in, everything was handled smoothly and efficiently. I am delighted to recommend Finders Keepers to anyone looking for a property, whether for sale or to let. I wish I could mention everyone by name, but instead I’ll simply say that the whole team is amazing.

Ayodeji · 16 December 2025

★★★★★ 5/5

Google

FK have managed our properties in Witney and Carterton for several years and have always been professional, responsive and a pleasure to work with. No matter who picks up the phone from Paul and his team , particularly in these difficult times, then we know whatever is required will be acted on, swiftly and efficiently. Paul, Colette, Rob, Barbara, Karen to name but a few, they work well as a team.PositiveResponsiveness, Professionalism

Martin · 27 July 2024

★★★★★ 1/5

Trustpilot

Unsympathetic, unfair, the worst agency…

It’s been three years since I rented with Finders keepers and it has taken that long to recover from my experience of renting with them. My husband had died of cancer and neighbours moved in next door, who were house flippers. For the year that the neighbours owned the property next door it was non-stop banging and drilling and noise. Finders keepers were incredibly unsympathetic and clearly didn’t care. They made it clear that it was nothing to do with them. Although legally this is the case it was shocking how uncaring they were, especially in lieu of the fact that my husband had died. We ended up leaving the property and Finders keepers, despite the fact that I spent a lot of money getting a cleaning firm in, wanted to not only take my deposit of about a grand and a half but also additional money on top. I had to get an on money involved who ended up ruling in my favour, so that I didn’t end up losing all the money they wanted to take from me. I have rented over for many decades with many agencies and always had a positive experience until this agency, who are the worst agency I have ever rented with. I should have known, because when I walked into the office for the very first time, somebody was there with a complaint and they were dealing with it very poorly.

Jayne · 18 November 2025

★★★★★ 5/5

Google

Renting through Finders Keepers was a pleasure. The process was efficient and straightforward, communication clear and timely, and the team are genuinely helpful and very easy to talk too. Thank you Paul, Collette & Barbara.

Chris · 16 September 2025

★★★★★ 5/5

Google

We have had a great experience at FK. We initially moved into a rental property that we realised wasn't quite right for our needs. Rob was our Property Manager at FK, and he was always attentive and professional throughout. Within a few months, we decided to move on and Rob and his colleagues seamlessly transitioned us into a different property on their books which is just perfect for us. It was a situation that could have been messy and painful if not for the professionalism shown by their team. I wouldn't hesitate to recommend them to anyone.PositiveResponsiveness, Quality, Professionalism

Tiffy · 26 October 2023

★★★★★ 5/5

Google

I would start by saying finders keeper is simply the best. Every member of the team I encountered physically and or spoke with over the phone was so amazing and friendly. Finders Keeper, through their excellent service, made me forget all the huddles i faced in the process of searching for accommodation in the past couple of months. Collette Lally accompanied me to view the property, she was so amazing, she is an angel in human form. The reception from the two guys I met in the office the day I submitted my document was excellent 👌 Rachel was particularly helpful, she gave us outstanding step to step guide throughout the process, willing to answer any questions irrespective how silly they may sound 🤓 In all, I will recommend finders keeper any time any day.

John · 26 October 2023

★★★★★ 5/5

Google

We have just rented our first property with Finders Keepers. We were lucky enough to have Paul show us round a flat. He was friendly, kind and courteous and on time! Paul was happy to answer all our questions and was well familiar with the property. He really went out of his way to make sure that we had all relevant information on the property and that all our queries were answered. He has communicated with us well which has really made the process of renting for the first time somewhat easy. Thank you Paul T for helping us with our first home! :) - Ellie and Ben

Ellie · 26 October 2023

★★★★★ 5/5

Google

Exceptional service. We feel really lucky to have been tenants of Finders Keepers for the last two years and also moving from one property to another with them. Rob is on top of everything in a flash. Collette is warm, friendly and professional all at once. Barbara is efficient in every way. We want to thank the team at Finders Keepers for always being on top of maintenance issues, finding us a new property without any stresses, and being all round great to deal with. Thanks again! Josh & Raquel.

Carvelli · 26 October 2023

★★★★★ 5/5

Trustpilot

Great property management for the house we rented as student tenants

Finders Keepers managed our student tenancy on behalf of our landlord, and were super throughout. Callum took over as our property manager part way through our tenancy, and showed huge attention to detail, especially during our check-out. Callum was really communicative both over the phone and on email, and really worked with us to make sure we were heard as tenants. We felt really safe and assured renting as students with FK (not always a given as we've since learnt from other estate agents!), and we felt FK held our best interests throughout. We were very lucky to also have an exceptional landlord, who it was clear FK kept a good working rapport with; minor maintenance issues that we reported were dealt with quickly and professionally. Thank you for a really positive rental experience!

Beth · 16 September 2023

★★★★★ 5/5

Google

Dealt with Paul Thomas, was really hopefully from the moment he picked up the phone, arranged a viewing on the property I was interested in, been kept informed and really helpful. …

Joshua · 16 September 2025

★★★★★ 5/5

Google

My husband and I were looking for a place to move to a property for rent around Witney. My agent was Paul was brilliant. The procedure was smooth, quick and straightforward and most importantly it met upto our needs. It was our first time going through and agency and they have definitely made its worth. Also Barbara who delt with our documents was very professional and easy to communicate. Thankyou team for your time and your efforts

Manisha · 24 April 2025

★★★★★ 5/5

Google

I had a fantastic experience with Finders Keepers in Witney. From the very first contact, Paul was incredibly helpful, he quickly identified a flat that suited my needs and arranged a same-day viewing with his colleague, Collette. Collette was brilliant during the viewing, taking the time to explain everything I needed to know as a first-time renter. Thanks to their outstanding service and support, I was able to secure a fantastic flat. Huge thanks to both Paul and Collette.

Ben · 11 April 2025

★★★★★ 5/5

Trustpilot

Professional calm attitude

Abi at Finders Keepers is the most professional lettings advisor I have ever dealt with and I have dealt with a few. What was a very stressful process and not straight forward, Abi made each step of the journey a lot easier with her calm professional attitude and her knowledge of the letting process. I will definitely be recommending Finders Keepers in future.

Alastair · 26 July 2024

★★★★★ 1/5

Trustpilot

Utter Lies! So Unprofessional

Firstly I would give them a 0 if I could! I have never come across a letting agent who is so unprofessional before. I enquired about a property with the Bicester office her name was Holly. I found her to be incredibly rude, unprofessional and deceitful about the whole process with an enquiry on renting a property. She was very abrupt with myself and a colleague, didn’t return calls or emails and IGNORED my calls as she would answer to another mobile other than mine. I asked to view the property several times and was told it wasn’t possible even though it was empty and still being advertised as on the market! The property now says let agreed and she still hasn’t informed me, I would have been totally fine if she had told me from the start that the process was already going through rather than lying about the whole “I’m waiting on the landlord to get back to me”. I feel she was saving the property for someone else. So disgusted.

Jackie · 6 August 2025

★★★★★ 5/5

Google

Finders Keepers have provided a first class service in finding my new tenancy. Collette and her team have competely understood my exacting requirements and knowing I was prepared to wait a considerable time for the right property, Collette never waivered from keeping me informed of the market. I am now thrilled to have held out for the right home. Thank you Collette and all at Finders Keepers. Sally

Sally · 9 June 2025